Austar Contact Phone Number
Austar can help you with the following:
Contact Austar today!
New Austar customers can get in touch with their customer service team on 1300 130 799 from inside Australia or +61 3 8325 2701 from overseas. For billing enquiries, the Austar phone call centre hours are: 8:00 am-6:00 pm from Monday-Friday. For a package change, Austar’s call centre hours are: 8:00 am-8:00 pm Monday-Sunday. For broadband and home phone technical help, Austar’s call centre hours are Monday-Sunday from 8:00 am-10:00 pm. For TV technical help, Austar’s call centre hours are: 8:00 am-10:00 pm from Monday-Sunday.
Contact Austar through Foxtel
To access Austar through Foxtel, call 1300 130 799 to speak directly with their contact centre from 8:00 am – 8:00 pm from Monday to Sunday. Alternatively, you can visit the Foxtel website.
Visit the Austar website
The Austar website shut down in 2012 when it merged with Foxtel. You can now visit the Foxtel website for any questions related to your service.
What people are asking about Foxtel
While Foxtel Now relies on streaming video via the internet to deliver Foxtel channels and content, the full Foxtel service remains the premium version of the service, offering more channels, more features, higher picture quality and reliable, hassle-free delivery via satellite. Foxtel subscribers get the advanced iQ4 set top box, which can record hundreds of hours of TV on its inbuilt hard disk (up to four recordings simultaneously), receive Foxtel’s channels including the new 4K Ultra HD channels, and stream all of Foxtel’s on-demand content.
Replacing the old Entertainment Pack which was the base entry-level channel pack that all Foxtel subscribers got, Foxtel Plus expands that base set of channels to include many that used to be found only in optional packs. For example, Fox Showcase – the home of HBO as well as Australian drama like Wentworth – is included in Foxtel Plus, as are FOX8, Fox One, Universal, BBC First and dozens more. All Foxtel subscribers now get Foxtel Plus as the base collection of channels.
While Foxtel’s channels are transmitted by satellite – and so don’t need internet access to be viewed – the iQ4 box uses broadband internet for a number of its key features, including streaming from a huge library of shows and movies that are available on demand at no extra cost, as well as movies you can rent from the Foxtel Store. In addition, Netflix on the iQ4 requires a broadband connection.
Every Foxtel customer gets free access to the handy Foxtel Go app, which gives access to the full range of channels currently subscribed – both for live streaming and on-demand viewing. Foxtel Go is available for phones and tablets, while access is also free of charge via any modern computer web browser.
While generally there’s a $100 installation charge for a technician to visit your home to install the satellite dish and cabling, Foxtel frequently waives this charge in return for agreeing to a 12-month contract – which, in turn, usually also comes with heavily discounted monthly rates for channel packs and bundles. There is also a $125 equipment fee for the iQ4 box – again, waived if you agree to a 12-month contract.
If you no longer want to keep your Foxtel service and have decided to cancel, just call Foxtel on 131 999 and when prompted by the voice menu, ask for “disconnections”. If you decide to go ahead and cancel, you will need to send your iQ4 box back to Foxtel, which you can do free of charge by bringing it to any post office with the return label Foxtel sends you.
Yes, you can use the Foxtel Go app on mobile devices to cast live Foxtel channels and on-demand content to any TV with a Chromecast attached or built in, as well as using the Foxtel app that’s available for recent-model (2017 onwards) smart TVs from LG and Samsung. To do so, you’ll need the Multiscreen pack added on to your account; it’s free with some bundles (such as Platinum Plus) or available for $15 per month.
Foxtel allows you to add, remove or swap channel packs once per month, with the condition that any pack added must be subscribed to for at least a month before being removed or changed. To add or swap packs, head to your Foxtel account page; to remove channel packs, you’ll need to call Foxtel on 1300 657 346 from 8am to 8pm, 7 days a week.
Yes, you can add another iQ box for another room of the house, but you will have to pay an installation charge for the Foxtel satellite connection to be installed in that room, as well as a monthly fee for the second iQ4 box. An alternative is to add the $15/month Multiscreen pack to your account and use Foxtels apps to stream your channels to your TV.
If you subscribe to the Sports HD and/or Movies HD channel packs, you’ll have access to the two new 4K Ultra HD channels free of charge – Fox Sports Ultra HD for the Sports HD pack, and Movies Ultra HD for the Movies HD pack. You’ll need an iQ4 box and a compatible 4K TV to view these channels.