Telstra Mobile Review: What you need to know about Australia's largest network


Our Verdict

Telstra Mobile

A flexible and varied lineup of mobile plans, with unlimited calls and texts.

Overall 89%

Review was updated on 2nd October, 2019

Australia’s largest mobile network, Telstra, is probably the first name that comes to mind when thinking of mobile. Telstra has been around for decades and has literally shaped telecommunications in Australia – something the telco continues to do in modern times.

Telstra Mobile Review

Often, with great quality comes a big price tag. Telstra’s extensive coverage and comprehensive range of plans that come with a bunch of great extras are the most expensive in the telco market. It can be described as top of the range in mobile services that come with the works – amazing data speeds and a reliable network, making the extra cost worth it. There are 17 million users activated on Telstra’s mobile plans across Australia, showing the value and the reach of Australia’s best-known telco.

Telstra’s mobile services are one of the most excellent in the country. And while you might pay a little more, those who value guaranteed quality don’t mind. Why would they when all plans come with unlimited talk and text and generous bonuses on top of the included data inclusions?

Plus there’s loads of exciting perks that are only exclusive to Telstra customers. Telstra’s network coverage spans 2.4 million square kilometres across Australia, particularly in regional areas, and has time and again proven to be a service provider that offers reliability and high quality service.

Telstra Mobile Highlights

  • Data limits from 2GB to Unlimited
  • Price categories: Budget ($10) to Expensive (>$300)
  • Networks: Telstra 4G and 3G
  • Service management apps: Yes (iOS and Android phones)
  • Support: phone, email, web site

What makes Telstra Mobile Unique?

Put simply, Telstra is the biggest and best-known for a reason. Telstra these days offers a lot of the same services as the other big boys like Vodafone and Optus, however, their lightning-fast data streaming and extensive coverage remains unchallenged.

Even though Telstra customer pays a premium for some of their elite offerings, the value they get out of their plans is well worth every penny. By signing up to Telstra Mobile, you’ll also get access to Telstra’s other services. In fact, nobody bundles better than Telstra – a fact many Telstra customers are well aware of!

What are Telstra Mobile’s Best Features?

  • Offers a wide range of mobile products & services
  • Choose from prepaid, BYO, and phone plans
  • New postpaid plans are on a month-to-month setup
  • 5G network free trial until 30 June 2020 with $50 & $60 plans
  • 5G network access included with $80 & $100 plans
  • Add a new phone and pay it over 24 or 36 months
  • No excess data charges in Australia
  • Access free WiFi data with Telstra Air
  • Data-free Apple Music streaming 
  • Stream AFL, NRL & more data-free

How many Plans does Telstra Mobile Offer?

Telstra has a comprehensive variety of mobile plans. It lives up to its reputation as a “full service” provider because it has everything from contracted plans with a new handset to SIM only postpaid and prepaid options.

Due to the number of plans available on Telstra, the options available on each of these plans can be both overwhelming and confusing. Telstra prepaid plans have 28-day expiry, five-day and long term expiry options while postpaid plans include sim only 12 month and 24-month deals. To simplify these options, we have gone into a little more detail on the different types of plans

Does Telstra offer SIM only Pre-paid plans?

If you already have a phone that you’re perfectly happy with and only need a SIM card to operate it, then Telstra’s SIM only plans will suit you. They are priced reasonably, offer generous amounts of data and come with unlimited talk and text.

Telstra mobile has three prepaid plans available to choose from. The decision to pick the plan that suits you is determinant on the way you use your phone. Whether you are a heavy data user who wants a lengthy top up expiry period or are travelling and need a small amount of data that is valid for the few days of your travel period, Telstra has a plan that will fit your need like a glove.

Telstra’s Pre-paid Max Plans start at $10 per 7 days for 2GB of data, ideal for short term visitors, and go up to $300 per year, for a whopping 150 GB of data. In addition to unlimited calling and texts to standard Australian numbers, these plans also allow for unlimited calling to international numbers in 20 countries namely Brazil, Canada, China, Germany, Hong Kong, India, Indonesia, Japan, Malaysia, Nepal, New Zealand, Pakistan, Philippines Singapore, South Africa, South Korea, Thailand, UK, USA and Vietnam.

Does Telstra have post-paid Mobile plans?

If you’re after a new phone and a new plan, Telstra has all the latest phones available on 24-month plans. There might be a handset fee associated with some phones, but typically the higher the plan you opt for, the lesser you will pay on top.

Telstra’s Long life Plus plans follow a pay-as-you-go scheme that start at $20 and have a validity period of 42 days up to 365 days, where data is charge at 10c per MB and unused credit is allowed to roll over to the next month.

Mobile Plans

Mobile Plan Extra Large
  • Bonus 5000 Telstra Plus points
  • 5G network access included
  • Unlimited Calls & Text
  • 150GB Data
Min Cost - $100 over 1 month + extra handset fee over 24 or 36 months

Mobile Plan Large
  • Bonus 5000 Telstra Plus points
  • 5G network access included
  • Unlimited Calls & Text
  • 100GB Data
Min Cost - $80 over 1 month + extra handset fee over 24 or 36 months

Mobile Plan Medium
  • Bonus 5000 Telstra Plus points
  • 5G network access free trial. Offer ends 30 June 2020
  • Unlimited Calls & Text
  • 60GB Data
Min Cost - $60 over 1 month + extra handset fee over 24 or 36 months

Mobile Plan Small
  • Bonus 5000 Telstra Plus points
  • 5G network access free trial. Offer ends 30 June 2020
  • Unlimited Calls & Text
  • 15GB Data
Min Cost - $50 over 1 month + extra handset fee over 24 or 36 months

Does Telstra offer Unlimited Calls and Texts?

All of Telstra’s plans come with unlimited talk and text to standard Australian numbers. Some plans also come with unlimited calling to international numbers. You can get international roaming via their International Day passes from $5 per day in New Zealand and $10 per day in all other countries. With this pass you get unlimited calling and texting while roaming internationally plus 200Mb of data per day, when activated outside of Australia.

Telstra Perks and Promotions

Telstra has partnered with several entertainment entities to offer exciting extras on select plans. You can enjoy data free live streaming of AFL, AFLW, NRL and Australian Netball matches to name a few. New customers on eligible plans can also receive a free 6 month subscription of Apple Music and continue to enjoy data free streaming of music even after their subscription has expired, if they stay on the same plan.

Customers can avail of more than one million free Telstra Air WiFi hotspots within Australia, further contributing to their data allowance conservation, to do more with their plan. For customers who want all the bells and whistles with their mobile plan, these entertainment extras are great value for a reasonable monthly price.

Telstra Plus Loyalty Scheme

Then there’s Telstra Plus, Telstra’s excellent loyalty scheme. The main difference between Telstra Plus and other bonus programs is that it’s structured more like credit card rewards. At the moment, joining Telstra Plus is open to anyone with a personal Telstra service – mobile phone, home phone, broadband or any combination of those; business customers can’t join at the moment, but Telstra says the scheme will expand to cover small and medium business account holders in the future.

You can sign up for Telstra Plus simply by logging into your Telstra account on Telstra’s web site or using the Telstra 24×7 app on your phone or tablet. Follow the prompts to enrol your account in Telstra Plus, and from that moment on you’ll be earning rewards points on every dollar you spend on a Telstra product.

Awards and Recognition

As the largest mobile network in Australia, Telstra has always been lauded for their extensive coverage, faster speeds, and greater reliability. And while their products and services have long been considered pricier than other similar offerings, they’ve also been making great efforts to make their mobile plans more accessible even to the budget-conscious customers. More recently, the telco has revamped their mobile plans so that they pack heftier value. In the end, all is fair and square when you get your money’s worth.

How to Contact Telstra Mobile

Telstra Mobile customer support team is reachable at any time of the day or night via their 24/7 Live Chat, available on their web site and through the free Telstra 24/7 app available for iOS and Android devices.

If you’d prefer to speak to a Telstra Mobile customer service team member, you can call toll-free between 8am and 9pm AEST on 1800 558 190.

Telstra Mobile will be happy to help you with:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services

Telstra Mobile: The Pros and Cons

The Good

  • Largest mobile network: guaranteed reliability, solid speeds, wider coverage
  • Big data allowances with big bonuses and perks exclusive to Telstra customers

The Gotchas

  • More expensive than what other telcos offer
  • There are no month-to-month BYO postpaid plans

Telstra Mobile Summary: Australia’s best-known telco for a reason

Telstra is a trusted name in telecommunications because their customers are at the heart of their business. Their unmatched network has nearly all of Australia covered and they are the best performing network in the country. Whether you want a new phone with a contract or post-paid plan with your existing one, Telstra’s got your back. You can enjoy Telstra’s legendary data speeds and thorough network coverage uninhibited and worry free.

Get More Flexibility with Telstra!

Telstra now offers the ultimate flexibility with new month-to-month mobile plans with no lock-in contracts + no excess data charges in Australia. BYO plans start from $50/mth & comes with 5G access free trial.

Telstra customers: Get up to 3 mths FREE Kayo for Telstra Plus Rewards members.

Join Telstra Plus


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