Telstra Broadband Review - Everything you need to know


Summary

Our Verdict

Telstra Broadband


Telstra's world-leading broadband offers speed, service and simplicity

 
Overall 89%
Plans
Extras
Value

Review was updated on 31st October, 2019

Telstra has made a resurgence in recent years, adopting a fresh attitude alongside a willingness to change and improve. The result has been a company with the best network and reach in Australia acting in a way more akin to some of the smaller providers on the market. Telstra’s bundles have brought all your entertainment needs under the one roof.

Telstra Broadband Review

Despite being the oldest and most experienced telco in Australia, Telstra started to do something a few years ago that’s very unusual for a communications company – they started listening more intently to their customers’ needs and concerns. The onset of increased competition – along with some refreshing new thinking at the top level – has led to a change in the way they do things. And the customer is reaping the rewards.

A short while back, Telstra started offering a choice between month-to-month contracts and unlimited downloads. This move has seen Telstra again top the charts among Aussies and shows that after a period of time when they were sometimes criticised, they have become competitive again. They’ve also embraced bundling perhaps more than any other Aussie telco. Their current bundled streaming options include Telstra TV 3 and movies from Telstra TV Box Office.

Telstra Broadband Highlights

  • Network: Telstra has the most comprehensive network in Australia
  • Data limits: All broadband plans have a 200GB or an unlimited Internet option
  • Price: medium-high to high ($75-129p/m)
  • Excellent for bundling (Telstra TV 3 and Foxtel from Telstra)
  • Get Netflix added to your bill
  • Support: Phone support along with 24/7 online chat support.

What makes Telstra Broadband unique?

Telstra’s most unique feature is the sheer size and experience of the company. No other Aussie telco can match Telstra’s extensive network and expertise in the industry. Telstra Broadband also has a lot of unique features. Every Telstra Broadband service comes with the Telstra Smart Modem Gen 2, which gives you excellent wi-fi speeds and uninterrupted internet access thanks to its built-in 4G backup. Telstra’s Broadband Protect gives you insulation from online threats, which is great for families or anyone who is concerned about their privacy and viruses online (which should be everyone).

Telstra Broadband members get access to Telstra Air, which is a network of over one million Wi-Fi data hotspots across the country as well as millions more around the world. Telstra also has deals for seniors and pensioners so it’s worthwhile speaking to a member of their customer service to find out the best possible deal as these are always changing.

What are Telstra Broadband’s Best Features?

  • Offers a wide range of broadband products & services
  • Internet can be bundled with Telstra TV & Foxtel from Telstra
  • New month-to-month plans, cancel anytime
  • All plans include the Telstra Smart Modem Gen 2
  • All plans include unlimited local, national & mobile calls
  • Option to buy modem outright or stay connected for 24 mos
  • Extras such as Wi-Fi boosters, speed boost & more available
  • Broadband Protect included plus discounted international calls
  • $99 connection fee waived when you sign up online
  • Number 1 NBN provider on the Netflix ISP Speed Index

Telstra TV

Telstra TV is the ‘box with the lot’, offering perhaps the best streaming service support Australia has ever seen. With loads of different options like Stan, Netflix, Kayo Sports and YouTube – plus Foxtel Now and Telstra TV Box OfficeTelstra TV is your gateway to the best streaming entertainment Australia has to offer. Add to that all the usual free-to-air channels via a built-in TV tuner, catch-up TV and live sport, and Telstra TV is the complete package. Even better, you can use your smartphone as a TV remote, putting the power well and truly in your hands.

Recently, Telstra launched the third generation of this powerful streaming box. Telstra TV 3 maintains the feature set of its predecessors but adds a number of attractive features – not the least of which is the ability to control the box with your voice. You can command the Telstra TV to open streaming apps or search for movies, shows and even actors just by asking. The ‘trending’ service also lets you see what’s hot on both streaming and TV, keeping you up with the water-cooler chat. Along with a more streamlined design that makes it easier to keep out of the way, this is the best version of the Telstra TV yet.

Telstra TV Box Office

Pay Per View
  • No Subscription Fee
  • Service Only Plan
  • 8 Content Genres
$/ days
You can only purchase TV shows, not rent them.
Min Cost - Depending on title

Telstra Plus

Telstra Broadband customers now get free membership to Telstra Plus, the new rewards program that delivers a range of valuable perks for all customers, while also giving you reward points that you can redeem for a range of desirable tech items. Customers can sign up instantly on the Telstra Plus web site or via the Telstra 24/7 app to start taking advantage of the perks and receiving points right away.

There are three tiers of Telstra Plus membership, based on the amount of money you spend on Telstra products and services over a one-year period. All new members automatically get Bronze membership, which grants perks such as discounted movie and sport tickets, pre-sale access to convert and arts tickets, and chances to win experiences that money can’t buy. The Silver tier adds 3 months of free Stan and a month of free Kayo Sports, as well as one-off tech support from Telstra Platinum (for any tech device, not just Telstra’s). And those on the Gold tier get six months of free Stan, three months’ worth of Kayo Sports, and ongoing 24/7 Telstra Platinum support access.

All members accumulate points at a rate of 10 points for every dollar spent. Those points can be redeemed in the Telstra Plus rewards store on a vast range of desirable tech – smartphones, earbuds, 5G modems, smart speakers, smart watches, gaming headsets and much more. As a free ongoing bonus with your Telstra Broadband service, it adds even more value to what is already one of the best broadband packages around.

New Product

The New Telstra Plus™ Rewards Program

Earn points when you pay your bills on your Telstra subscription and get access to membership benefits, which includes up to 3 months free Kayo sports and 6 months free Stan, plus discounted tickets for movies and sports events, and so much more.

Foxtel Now

While Foxtel was the first to bring cable TV into Aussie homes, Foxtel Now looks seriously different than the original. For viewers, perhaps the biggest difference – other than the lack of a cable or satellite setup – is the flexibility. In the past, Aussie cable TV providers tended to adopt an all-or-nothing approach, meaning that sports fans or film buffs would have to sign up to the same expensive plan. Foxtel Now does away with that, with plenty of different packages to suit everyone’s tastes. There’s also an all-inclusive package if you just can’t decide.

Foxtel Now from Telstra

Entry Pack - Foxtel Now from Telstra
  • 10 Day Free Trial
  • Service Only Plan
  • 5 Content Genres
$25/mth
Min Cost - Min Cost - $25 over 1 month

Foxtel Go

One of – if not the only – downside of getting the wide variety of options that come with Foxtel is that you’ll now know what you’re missing. Thankfully, all Foxtel users also get Foxtel Go – letting you take your TV with you. Watch live TV from the Foxtel Go app on your phone or tablet. Best of all? It’s free.

Netflix

Telstra have recently done a deal with Netflix whereby they are allowing Telstra customers to add a Netflix subscription to their Telstra account. This enables customers to pay both subscriptions under the one bill making it easier to keep track of your streaming TV subscriptions.

Get Your Netflix Fix Free for 30 Days with Telstra

Stream all your favourite Netflix shows and movies and do without the hassle of a separate payment. Simply add it to your existing Telstra bill and kick it all off with a 30-day free trial.

Kayo Sports

If streaming sport is your thing, then Telstra is catering to your need. Similar to adding Netflix to your Telstra account above, you can now also add Kayo Sports to your Telstra subscription if you’re already a Telstra customer. This makes it so much easier to keep track of all your bundling and streaming entertainment subscriptions.

What plans do Telstra Broadband offer?

Telstra’s plans are available on a month-to-month contract. There’s a $99 connection fee for new customers on the plans, but that’s waived if you order your service online. Both the NBN and ADSL options come with either a 200GB or Unlimited Data plan. The former is configured on the NBN25 speed tier while the latter runs on the faster NBN50. Both internet plans can be bundled with any entertainment options of your choice.

Telstra’s NBN plans

Australians can choose between 200GB and Unlimited plans with the option to opt the ultimate entertainment bundle, the Unlimited + Streaming bundle with a Telstra TV 3 included. The 200GB plans are offered at NBN Tier 25, which is a reasonably good speed – but the data limit is so low that you wouldn’t want to stream or download too much anyway. The Unlimited plans are offered at NBN Tier 50 which is far more flexible for uses like HD or 4K video streaming and responsive online gaming.

Telstra NBN Broadband Plans

Core Internet Plan
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Fixed Line
$75/mth
Min Cost - $1,899 if you stay connected for 24 mths (incl $99 connection fee)

Unlimited Internet Plan
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$90/mth
Min Cost - $2,259 if you stay connected for 24 mths (incl $99 connection fee)

See all Telstra Broadband packages

Telstra ADSL plans

Telstra’s month-to-month setup also applies to Telstra ADSL broadband. The next big decision you’ll have to make is whether or not you go with a download limit. There are two main choices: a data limit (200GB) or Unlimited. Speed will depend on where you are located, but given that even 200GB isn’t much these days, you might not be doing much streaming or gaming with the lower limit.

Telstra Broadband + Telstra TV Bundles

On top of offering highly dependable internet connection, Telstra also offers very competitive internet and entertainment bundles. Among their best-selling packages include Telstra broadband bundled in with the new Telstra TV 3. Available in 200GB and Unlimited worth of data, these bundles also come with 30,000 Telstra Plus Bonus Points, Telstra Smart Modem, and no connection fee. You also have the option to opt out at any given month and would only need to return the iQ box and pay out the modem if you leave for less than 24 months. Packed with brand new features, the Telstra TV 3 also allows you stream all your favourite shows from leading streaming providers including all free to air catch up services, plus streaming giants such as Netflix, Stan, hayu, Foxtel Now, Amazon Prime Video, Telstra TV Box Office and Kayo Sports.

Telstra Broadband + Telstra TV Bundles

Core Internet Plan + Telstra TV
  • 30,000 Telstra Plus Bonus Points
  • First month free. New customers
  • $99 connection fee waived when you buy online
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Fixed Line
$84/mth
Min Cost - $2,115 if you stay connected for 24 mths (incl $99 connection fee)

Unlimited Internet Plan + Telstra TV
  • 30,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$99/mth
Min Cost - $2,475 when you stay connected for 24 mths (incl $99 connection fee)

Telstra Broadband + Foxtel from Telstra Bundles

If you’re not too keen on streaming TV, you can also choose to go for any of Telstra’s broadband and Foxtel from Telstra bundles. These bundles also come with either 200GB or unlimited worth of data, and are available in two variants: Sports HD and Movies HD. Both variants come with the newly revamped Foxtel Plus pack, which includes over 50 channels of entertainment and drama. On top of that, each of these bundles also come with 10,000 Telstra Plus Bonus Points, Telstra Smart Modem, and no connection fee.

Telstra Broadband + Foxtel from Telstra Bundles

Core Internet Plan + Sports HD
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Fixed Line
$125/mth
Min Cost - Min cost $2,049 when you stay connected to the internet for 24 months and Foxtel from Telstra for 1 month (Incl. $100 Foxtel install)

Unlimited Data + Movies HD
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$140/mth
Min Cost - Min cost $2,409 when you stay connected to the internet for 24 months and Foxtel from Telstra for 1 month (Incl. $100 Foxtel install)

Unlimited Data + Sports HD
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$140/mth
Min Cost - Min cost $2,409 when you stay connected to the internet for 24 months and Foxtel from Telstra for 1 month (Incl. $100 Foxtel install)

Core Internet Plan + Movies HD
  • 10,000 Telstra Plus Bonus Points
  • First month free. New customers only
  • $99 connection fee waived when you buy online
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Fixed Line
$125/mth
Min Cost - Min cost $2,049 when you stay connected to the internet for 24 months and Foxtel from Telstra for 1 month (Incl. $100 Foxtel install)

Telstra Customer Service Ratings

Call 1800 007 769 from 8 am to 9 pm Australian Eastern Time to be connected to a Telstra customer service representative. They’ve also got a 24/7 chat function on their website, as well as the CrowdSupport forum which will be able to answer loads of your questions. Telstra’s call centre is primarily based in the Philippines with some supplementary Australian support.

Telstra will be happy to help you with:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services

Awards and recognition

Telstra was named Australia’s No.1 NBN provider for streaming Netflix in 2019 by Netflix itself, while their NBN broadband plans were recognised in 2018 as being among the best by Whistle Out. Telstra – as Australia’s most experienced and biggest provider – has loads more awards in their cabinet, and they’re probably best recognised in broadband for their bundling. Although this can sometimes be more expensive, if you go all in on Telstra you’ll find it to be affordable, convenient and hard to beat for all-round value. Therefore, Telstra is great for families and large households.

Telstra Broadband – The Pros and Cons

The Good

  • Massive, very fast network.
  • Comprehensive range of services
  • Save big when you bundle

The Gotchas

  • Can be expensive
  • Best value when bundled with other Telstra services.

Summary: Is Telstra Broadband right for me?

As the biggest and most experienced telco in Australia, Telstra has a deserved reputation for top-quality connections and excellent bundles. Telstra has made several changes in recent years and while they used to be a tad expensive, that’s no longer the case. They get an 89 per cent rating according to our score. If you want guaranteed top-quality broadband plus loads of extras, Telstra is the provider for you.

1 Month FREE Telstra Broadband Bundle

Get Telstra TV 3 + 25,000 Telstra Plus bonus points + broadband on the powerful Telstra network. Bundles start from $84/mth & comes with the first month FREE.

Telstra customers: Get up to 3 mths FREE Kayo for Telstra Plus Rewards members.

Join Telstra Plus

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