Review was updated on 27th October 2020
Telstra has made a resurgence in recent years, adopting a fresh attitude alongside a willingness to change and improve. The result has been a company with the best network and reach in Australia, helping us communicate with ease whilst offering entertainment bundles that help us catch all our favourite films and series.
Despite being the oldest and most experienced telco in Australia, Telstra started to do something a few years ago that’s very unusual for a communications company – they started listening more closely to their customers’ needs and concerns. The onset of increased competition – along with some refreshing new thinking at the top level – has led to a change in the way they do things. And the customer is reaping the rewards.
Telstra Broadband Review
A short while back, Telstra started offering month-to-month contracts on all plans and and unlimited downloads on most. This move has seen Telstra again top the charts among Aussies and shows that after a period of time when they were sometimes criticised, they have become competitive again. They’ve also embraced bundling perhaps more than any other Aussie telco. Their current bundled streaming options include Telstra TV 3, as well as various Foxtel plans.
So, if you’ve lived in Australia for five minutes or more, you’ve surely heard of Telstra – and you’ve probably also used one or more of their telecommunications services over the years. But are they right for you? Is their coverage – long considered the best in Australia – still truly world class? Have they managed to keep their costs down? We’ve gone through all of the relevant info to bring you all of the most important answers to those questions. Read on to find out what we’ve discovered!
In this Review
What is Telstra Broadband?
Telstra’s most unique feature is the sheer size and experience of the company. No other Aussie telco can match Telstra’s extensive network and expertise in the industry. Telstra Broadband also has a lot of unique features. Every Telstra Broadband service comes with the Telstra Smart Modem Gen 2, which gives you excellent wi-fi speeds and uninterrupted internet access thanks to its built-in 4G backup. Telstra’s Broadband Protect gives you insulation from online threats, which is great for families or anyone who is concerned about their privacy and viruses online (which should be everyone).
All Telstra broadband plans also come with a home phone line with no line rental charge – and unlimited phone calls to anywhere in Australia, including the usually expensive calls to mobile phones. It’s a huge inclusion, considering that only a few short years ago, you’d have been paying around $35 for line rental and were billed for each and every call. If you value your home phone for keeping in touch with the people that matter most, this is a brilliant feature of Telstra’s plans.
Telstra Broadband members also get access to Telstra Air, which is a network of over one million Wi-Fi data hotspots across the country as well as millions more around the world. Telstra also has deals for seniors and pensioners so it’s worthwhile speaking to a member of their customer service team to find out the best possible deal, as these are always changing.
Telstra Broadband Plans
Telstra’s plans are available on a month-to-month contract, though if you stay for 24 months you can keep the Smart Modem, as well as entertainment devices such as Telstra TV or Xbox One if they’re bundled in. There’s a $99 connection fee for new customers on the plans, but that’s waived if you order your service online. Both the NBN and ADSL options are available with either 500GB or Unlimited Data. The former is configured on the NBN25 speed tier while the latter runs on the faster NBN50 and (for FTTP, FTTC and HFC only) NBN100. All internet plans can be bundled with a variety of entertainment options. The Premium Speed NBN100 plan, if you can get it at your home, is currently excellent value option as it’s being offered with $20/month off for the first three months.
Telstra NBN plans
Keeping it simple, you can choose between 500GB and Unlimited plans, with the 500GB option connected at NBN 25 and more suitable for lighter internet users. The Unlimited plan, meanwhile, connects at the faster NBN50 speed, making it ideal for families or shared households, especially if streaming video is a popular entertainment choice. Optionally, customers can opt for the Premium upgrade to NBN100, the fastest speed available; however, this speed is only available to users on Fibre to the Premises (FTTP), Fibre to the Curb (FTTC) and cable (HFC) connection types.
Telstra ADSL plans
Telstra still offers ADSL plans for those who haven’t yet switched over to the NBN, and their month-to-month pricing also applies to their ADSL broadband plans. The decision you’ll have to make is whether or not to go with a download limit. There are two choices: a data limit of 500GB or Unlimited data. Speed will depend on where you are located, but given that even 500GB isn’t much these days, you might not be doing much streaming or downloading with the lower limit. However, a 500GB limit does make a lot of sense with the slower speed of ADSL.
Last audited 18 November 2020
Telstra TV Plans
On top of offering one of the fastest and most reliable broadband services in Australia, Telstra also offers very competitive internet and entertainment bundles. The key options here include Telstra broadband bundled in with the Telstra TV 3 streaming box. Packed with powerful features, the Telstra TV 3 allows you stream all your favourite shows from leading streaming providers including all free to air catch up services, plus streaming giants such as BINGE, Netflix, Stan, hayu, Foxtel Now, Amazon Prime Video, Telstra TV Box Office and Kayo Sports. Again with 500GB and unlimited data options, these bundles also come with 10,000 Telstra Plus Bonus Points, the latest Telstra Smart Modem, and no connection fee. You also have the option to opt out at any time and only need to pay out the remaining cost of the Telstra TV box and modem if you leave in less than 24 months.
Last audited 18 November 2020
Telstra Xbox All Access Plans
Video gaming is a vital part of our entertainment culture these days, with the latest games drawing bigger audiences than blockbuster movies. So it makes sense for Telstra to offer plans that bundle their fast home broadband with a game console. Telstra’s partnership with Microsoft has resulted in them offering the Xbox All Access bundle, which is an amazing deal and a great way to get your game on without having to spend up big on a console and games to play on it. Xbox All Access gets you an Xbox One S console as well as a subscription to Game Pass Ultimate, instantly granting full access to hundreds of games of all kinds, from Minecraft to Metro and everything in between. You can optionally upgrade the console included to the more powerful Xbox One X if you’d prefer – and the console is yours to keep after you’ve stayed connected for 24 months.
Last audited 18 November 2020
Telstra and Foxtel Bundled
If you’d rather have live premium TV in your life, you can choose to go for one of Telstra’s broadband and Foxtel from Telstra bundles. These bundles also come with either 500GB or unlimited data, and are available in two variants: Sports HD and Movies HD. Both come with the newly revamped Foxtel Plus pack, which includes over 50 channels of entertainment and drama. On top of that, each of these bundles also come with Telstra Smart Modem and no connection fee. Sports HD grants access to Australia’s only 4K Ultra HD live sport channel, too, while the Movies HD bundle comes with a 24-hour Ultra HD movies channel for the ultimate in picture quality.
Last audited 18 November 2020
Join the Telstra Plus Loyalty Program
Telstra Broadband customers now get free membership to Telstra Plus, the new rewards program that delivers a range of valuable perks for all customers, while also giving you reward points that you can redeem for a range of desirable tech items. Customers can sign up instantly on the Telstra Plus web site or via the My Telstra app to start taking advantage of the perks and receiving points right away.
There are three tiers of Telstra Plus membership, based on the amount of money you spend on Telstra products and services over a one-year period. All new members automatically get Member-tier membership, which grants perks such as free BINGE for 3 months, discounted movie and sport tickets, pre-sale access to concert and arts tickets, and chances to win experiences that money can’t buy. The Silver tier adds 6 months of BINGE and a month of free Kayo Sports, as well as one-off tech support from Telstra Platinum (for any tech device, not just Telstra’s). And those on the Gold tier get 9 months of BINGE, three months of Kayo Sports, and ongoing 24/7 Telstra Platinum support access.
All members accumulate points at a rate of 10 points for every dollar spent. Those points can be redeemed in the Telstra Plus rewards store on a vast range of desirable tech – smartphones, earbuds, 5G modems, smart speakers, smart watches, gaming headsets and much more. As a free ongoing bonus with your Telstra Broadband service, it adds even more value to what is already one of the best broadband packages around.
Join Telstra Plus – rewards program
Earn points when you pay your bills on your Telstra subscriptions. Get access to benefits like a free Telstra TV, 3 months free Kayo Sports streaming, 9 months free BINGE streaming TV, NRL and AFL tickets, movie tickets.
Kayo from Telstra
One of the handy things about getting your internet through Telstra is that you’ve got access to a range of add-on services that you can easily add to your account at any time, and pay for on your regular monthly bill (earning Telstra Plus points in the process!) Kayo Sports is one of the most popular add-on services with Telstra customers, and with exclusive high definition live and on-demand coverage of premium sport from Australia and around the world, it’s not hard to see why. Getting Kayo from Telstra currently has a very desirable perk, too – it’ll cost you a whole $10/month less for the first 12 months! So that’s $15/month for Kayo Basic (2 screens) or $25/month for Kayo Premium (3 screens).
Last audited 09 November 2020
BINGE from Telstra
Offering the best in premium entertainment – drama, comedy, docos, lifestyle and much more – streaming service BINGE! With access to the acclaimed HBO library of shows amongst its thousands of hours of TV and movies, it’s a must-have for any entertainment fan. As a Telstra customer you can add BINGE to your account and enjoy the free months you can get with your plan and Telstra Plus, then pay for it easily on your monthly Telstra bill.
Last audited 09 November 2020
Netflix and Other Subscriptions on Your Telstra Account
The convenience of getting your streaming subscriptions through Telstra extends to a wide range of other services, including the entertainment powerhouse Netflix. You can also subscribe to Foxtel Now, DocPlay, Garage and AnimeLab (all with the first month free) and reality streaming service hayu, which gives you months of free access. You can also add on subscriptions for Aussies sports apps – AFL, NRL, Netball and A-League (and if you’re a Telstra mobile customer as well, those are free!)
How to Contact Telstra Broadband
Call 13 22 00 from 8 am to 9 pm Australian Eastern Time to be connected to a Telstra customer service representative. They’ve also got a 24/7 chat function on their website, as well as the CrowdSupport forum which will be able to answer loads of your questions. Telstra’s call centre is primarily based in the Philippines with some supplementary Australian support, and more Aussie call centres are in the planning stages.
Telstra Broadband summary
As the biggest and most experienced telco in Australia, Telstra has a deserved reputation for top-quality connections and excellent bundles. Telstra has made several changes in recent years and while they used to be a tad expensive, that’s no longer the case. They get an 89 per cent rating according to our score. If you want guaranteed top-quality broadband plus loads of extras, Telstra is the provider for you.
Telstra Internet Plans + Bundles
Internet NBN Plans starting from $75p/m with 3 months BINGE. Or, bundle in Entertainment with unlimited NBN 50 and choose a Telstra TV, Xbox or Foxtel from $99p/m. Join Telstra Plus and get loads of FREE entertainment offers.
Frequently Asked Questions about Telstra Broadband
Yes – if you get connected to ADSL through Telstra, you can easily switch over to the NBN when the time comes, and your existing plan will just switch over to the new network seamlessly.
While Telstra TV makes it even easier to add streaming services to your Telstra account, you don’t need to own a Telstra TV box to take advantage of the convenience (and the special offers). Just visit your Telstra account page on the web (or sign in to the My Telstra app on your phone or tablet) and you can find the range of services you can add in the “My Offers” section.
All of Telstra’s broadband bundle plans, while contract-free, are based around you staying connected for 24 months. After that time, your Xbox game console, Telstra TV box and smart modem become yours outright. If you need to cancel before 24 months is up, you can just pay out the remaining instalments for the devices and keep them.
Telstra only offers NBN100 connections to addresses where the NBN connection type is either Fibre to the Premises (FTTP) or cable (HFC). That’s to ensure that the promised speed can be delivered 100% of the time, something other NBN technologies can’t guarantee.
Absolutely! Telstra has been an alternative way to subscribe to Foxtel for years, and if you order one of the Foxtel internet bundles, you’ll be getting the full-featured Foxtel satellite service, with the same Foxtel iQ4 set top box.
Introduced as a way of rewarding loyal Telstra customers, Telstra Plus is a rewards program where you earn points for every dollar you spend on Telstra products and services – and that includes your monthly subscription to this bundle. You also get a gift of 10,000 Telstra Plus points when you sign up. Points can be spent on a wide range of items, from desirable tech gadgets and useful accessories to mobile phones and mobile broadband modems.