Telstra Broadband Review - A Comprehensive guide to NBN Broadband


Summary

Our Verdict

Telstra Broadband


Telstra's world-leading broadband offers speed, service and simplicity

 
Overall 89%
Plans
Extras
Value

Review was updated on 30th July, 2019

Telstra has made a resurgence in recent years, adopting a fresh attitude alongside a willingness to change and improve. The result has been a company with the best network and reach in Australia acting in a way more akin to some of the smaller providers on the market. Telstra’s bundles have brought all your entertainment needs under the one roof.

The Facts

  • Network: Telstra has the most comprehensive network in Australia
  • Data limits: All broadband plans have a 100-200GB or an unlimited Internet option
  • Price: medium-high to high ($70-99p/m)
  • Excellent for bundling (Telstra TV 3 and Box Office movie credit)
  • Get Netflix added to your bill
  • Support: Phone support along with 24/7 online chat support.

Telstra Broadband Review

Despite being the oldest and most experienced telco in Australia, Telstra started to do something a few years ago that’s very unusual for a communications company – they started listening more intently to their customers’ needs and concerns. For a long time, Telstra’s huge network and reputation had allowed them to get complacent, occasionally offering services on a take-it-or-leave-it basis. The onset of increased competition – along with some refreshing new thinking at the top level – has led to a change in the way they do things. And the customer is reaping the rewards.

Telstra has a deserved reputation for top-quality connections and excellent bundles.

A short while back, Telstra started offering a choice between month-to-month contracts and unlimited downloads. This move has seen Telstra again top the charts among Aussies and shows that after a period of time when they were sometimes criticised, they have become competitive again. They’ve also embraced bundling perhaps more than any other Aussie telco. Their current bundled streaming options include Telstra TV 3 and movies from Telstra TV Box Office.

What makes Telstra Broadband unique?

Telstra’s most unique feature is the sheer size and experience of the company. No other Aussie telco can match Telstra’s extensive network and expertise in the industry. Telstra Broadband also has a lot of unique features. Every Telstra Broadband service comes with the Telstra Smart Modem Gen 2, which gives you excellent wi-fi speeds and uninterrupted internet access thanks to its built-in 4G backup. Telstra’s Broadband Protect gives you insulation from online threats, which is great for families or anyone who is concerned about their privacy and viruses online (which should be everyone). Telstra Broadband members get access to Telstra Air, which is a network of over one million Wi-Fi data hotspots across the country as well as millions more around the world.

Telstra also has deals for seniors and pensioners so it’s worthwhile speaking to a member of their customer service to find out the best possible deal as these are always changing.

Key Telstra Broadband Features

  • Offers a wide range of broadband products & services
  • Internet can be bundled with Telstra TV, Foxtel & Foxtel Now
  • New month-to-month plans, cancel anytime
  • All plans include the Telstra Smart Modem Gen 2
  • All plans include unlimited local & national calls
  • Option to buy modem outright or stay connected for 24 mos
  • Extras such as Wi-Fi boosters, speed boost & more available
  • Broadband Protect included plus discounted international calls
  • $99 connection fee waived when you sign up online
  • Number 1 NBN provider on the Netflix ISP Speed Index

Telstra TV

Telstra TV is the ‘box with the lot’, offering perhaps the best streaming service support Australia has ever seen. With loads of different options like Stan, Netflix, Kayo Sports and YouTube – plus Foxtel Now and Telstra TV Box OfficeTelstra TV is your gateway to the best streaming entertainment Australia has to offer. Add to that all the usual free-to-air channels via a built-in TV tuner, catch-up TV and live sport, and Telstra TV is the complete package. Even better, you can use your smartphone as a TV remote, putting the power well and truly in your hands.

Recently, Telstra launched the third generation of this powerful streaming box. Telstra TV 3 maintains the feature set of its predecessors but adds a number of attractive features – not the least of which is the ability to control the box with your voice. You can command the Telstra TV to open streaming apps or search for movies, shows and even actors just by asking. The ‘trending’ service also lets you see what’s hot on both streaming and TV, keeping you up with the water-cooler chat. Along with a more streamlined design that makes it easier to keep out of the way, this is the best version of the Telstra TV yet.

Foxtel Now

While Foxtel was the first to bring cable TV into Aussie homes, Foxtel Now looks seriously different than the original. For viewers, perhaps the biggest difference – other than the lack of a cable or satellite setup – is the flexibility. In the past, Aussie cable TV providers tended to adopt an all-or-nothing approach, meaning that sports fans or film buffs would have to sign up to the same expensive plan. Foxtel Now does away with that, with plenty of different packages to suit everyone’s tastes. There’s also an all-inclusive package if you just can’t decide.

Foxtel Go

One of – if not the only – downside of getting the wide variety of options that come with Foxtel is that you’ll now know what you’re missing. Thankfully, all Foxtel users also get Foxtel Go – letting you take your TV with you. Watch live TV from the Foxtel Go app on your phone or tablet. Best of all? It’s free.

Netflix

Telstra have recently done a deal with Netflix whereby they are allowing Telstra customers to add a Netflix subscription to their Telstra account. This enables customers to pay both subscriptions under the one bill making it easier to keep track of your streaming TV subscriptions.

Kayo Sports

If streaming sport is your thing, then Telstra is catering to your need. Similar to adding Netflix to your Telstra account above, you can now also add Kayo Sports to your Telstra subscription if you’re already a Telstra customer. This makes it so much easier to keep track of all your bundling and streaming entertainment subscriptions.

Telstra Broadband plans

Telstra’s plans are available on a month-to-month or 24-month basis. The month-to-month deals don’t include the Telstra TV 3 – though you can buy one outright to add to your service – which doesn’t apply to the long contract. There’s a $99 connection fee for new customers on the plans, but that’s waived if you order your service online. Both the NBN and ADSL options come with either a 100GB (month to month) or 200GB (24-month contract) limit, or Unlimited Data plans.

Telstra ADSL offerings

For Telstra ADSL users, you’ll need to choose between a two-year contract or a month-to-month deal. The 24-month contract includes the Telstra TV 3 while the no-contract plans are focused on broadband alone. The next big decision you’ll have to make is whether or not you go with a download limit. There are two main choices: a data limit (100GB for month-to-month, 200GB for contract) or Unlimited. Speed will depend on where you are located, but given that even 200GB isn’t much these days, you might not be doing much streaming or gaming with the lower limit. If you want to bundle in streaming via Telstra TV, then you can only do so on the 24-month contract plans.

Telstra’s NBN plans

For month-to-month users, you can choose between 100GB (month to month), 200GB (contract) or Unlimited plans, and 24-month contract holders also get the latest version of the Unlimited + Streaming bundle with a Telstra TV 3 included. The 100GB and 200GB plans are offered at NBN Tier 25, which is a reasonably good speed – but the data limit is so low that you wouldn’t want to stream or download too much anyway. The Unlimited plans are offered at NBN Tier 50 which is far more flexible for uses like HD or 4K video streaming and responsive online gaming.

Telstra Broadband Plans

Core Internet Plan
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Fixed Line
$75/mth
Min Cost - $1,899 if you stay connected for 24 mths

Starter Internet Plan
  • Up to 9Mbps Basic Evening
  • 25GB Data
  • NBN 12™ Fixed Line
$60/mth
Min Cost - $1,499 if you stay connected for 24 mths

See all Telstra Broadband packages

Streaming on Telstra TV

For fans of streaming – and who isn’t a fan of streaming? – there are few if any better providers than Telstra in Australia. They’ve got great connections and even better network speed. Telstra was named Australia’s No.1 NBN provider for streaming Netflix in 2019. 24-month contract plans include Telstra TV and $125 in Telstra TV Box Office credit (equivalent to up to 20 new release rentals) though unfortunately, that option is not available for month-to-month users. For those of you who haven’t previously heard of Telstra TV Box Office, that’s because it’s the rebranded version of BigPond Movies – and it still offers the same great selection that you’ve come to know and love!

Phone Bundles with Telstra Broadband

Having built its reputation on the back of its comprehensive phone network, it stands to reason that Telstra has some quality bundles. Bundle in your local, national and mobile calls for free – that’s right, for free! – each month. You also get 500 free calls to numbers starting in 13 per month, every month. International calls will cost a bit extra, billed at Telstra’s international calling rates. Your home phone line rental is included in your broadband bundle at no extra cost, making these bundles even better value for customers who still want to keep a home phone around.

Telstra Customer Service Ratings

Call 1800 007 769 from 8 am to 9 pm Australian Eastern Time to be connected to a Telstra customer service representative. They’ve also got a 24/7 chat function on their website, as well as the CrowdSupport forum which will be able to answer loads of your questions. Telstra’s call centre is primarily based in the Philippines with some supplementary Australian support.

Telstra will be happy to help you with:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services

Awards and recognition

Telstra was named Australia’s No.1 NBN provider for streaming Netflix in 2019 by Netflix itself, while their NBN broadband plans were recognised in 2018 as being among the best by Whistle Out. Telstra – as Australia’s most experienced and biggest provider – has loads more awards in their cabinet, and they’re probably best recognised in broadband for their bundling. Although this can sometimes be more expensive, if you go all in on Telstra you’ll find it to be affordable, convenient and hard to beat for all-round value. Therefore, Telstra is great for families and large households.

Telstra Broadband – The Pros and Cons

The Good

  • Massive, very fast network.
  • Comprehensive range of services
  • Save big when you bundle

The Gotchas

  • Can be expensive
  • Best value when bundled with other Telstra services.

Is Telstra Broadband for you?

As the biggest and most experienced telco in Australia, Telstra has a deserved reputation for top-quality connections and excellent bundles. Telstra has made several changes in recent years and while they used to be a tad expensive, that’s no longer the case. They get an 89 per cent rating according to our score. If you want guaranteed top-quality broadband plus loads of extras, Telstra is the provider for you.

Get Telstra’s Broadband Bundle

Get the new Telstra TV 3 + $125 Telstra TV Box Office credit + unlimited data on the powerful Telstra network, which is the fastest NBN provider to stream Netflix on. Get it all for only $99/mth with month-to-month flexibility.

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