Telstra Broadband – Australia’s biggest keeps a focus on bundles


Summary

Our Verdict

Telstra Broadband


Telstra's world-leading broadband offers speed, service and simplicity

 
Overall 89%
Plans
Extras
Value

Telstra has made a resurgence in recent years, changing their approach and adopting a fresh attitude and a willingness to change and improve. The result has been a company with the best network and reach in Australia acting in a way more akin to some of the smaller providers on the market. While Telstra is never going to be the cheapest, their recent focus on bundling has brought all your entertainment needs under the one roof.

The Facts

  • Network: Telstra has the most comprehensive network in Australia
  • Data limits: All broadband plans have a 100GB or an unlimited option
  • Price categories: medium-high to high ($90p/m)
  • Excellent for bundling (Telstra TV and Foxtel Now)
  • Support: Phone support along with 24/7 online chat support.

Despite being the oldest and most experienced telco in Australia, Telstra started to do something very unusual a few years ago – they started listening more intently to their customers’ concerns. For a long time, Telstra’s huge network and reputation had allowed them to get complacent, occasionally offering services on a take-it-or-leave-it basis. The onset of competition – along with some refreshing new thinking at the top level – has led to a change in the way they do things. And it is the customer who is reaping the rewards.

Telstra has a deserved reputation for top-quality connections and excellent bundles.

Telstra has started offering month-to-month contracts, while only a few years back they addressed long-standing customer criticism by offering unlimited downloads. This move has seen Telstra again top the charts among Aussies and shows that after a period of time when they were frequently criticised, they are starting to be relevant again. They’ve also embraced bundling perhaps more than any other Aussie telco. Their streaming options include Telstra TV and Foxtel Now.

What makes Telstra Broadband unique?

Telstra’s most unique feature is the sheer size of the company. No other Aussie telco can match Telstra’s extensive network and expertise in the industry. Telstra Broadband also has a lot of unique features, which are not offered by other providers. Telstra operates on the Telstra Smart Modem Gen 2 network, which gives you great quality and uninterrupted internet access. Telstra’s Broadband Protect gives you insulation from online threats, which is great for families or anyone who is concerned about their privacy and viruses online (which should be everyone). Telstra Broadband members get access to Telstra Air, which is a network of over one million Wi-Fi data hotspots across the country.

Telstra TV

Telstra TV is the ‘box with the lot’, offering perhaps the best streaming service Australia has ever seen. With loads of different channels like Stan, Netflix and YouTube – plus Foxtel Now – Telstra TV is your gateway to the best entertainment options Australia has to offer. Add to that all the usual free-to-air channels, catch-up TV and live sport, and Telstra TV is the complete package. Even better, you can use your smartphone as a TV remote, putting the power well and truly in your hands.

Recently, Telstra launched the third generation of this powerful streaming box. Telstra TV 3 maintains the fundamentals of its predecessors, but adds a number of attractive features – not the least of which is the ability to control the box with your voice. Along with a more streamlined design that makes it easier to keep out of the way, this is the best version of the Telstra TV yet.

Foxtel Now

While Foxtel was the first to bring cable TV into Aussie homes, Foxtel Now looks seriously different than the original. For viewers, perhaps the biggest difference – other than the lack of a cable or satellite setup – is the flexibility. In the past, Aussie cable TV providers tended to adopt an all-or-nothing approach, meaning that sports fans or film buffs would have to sign up to the same expensive plan. Foxtel Now does away with that, with plenty of different packages to suit everyone’s tastes. There’s also an all-inclusive package if you just can’t decide.

Telstra Broadband plans

Telstra’s plans are available on a month-to-month or 24-month basis. The month-to-month deals come with a ‘casual fee’ which doesn’t apply to the long contract – although there’s still a connection fee for new customers on the 24-month deal. Both the NBN and ADSL options come with either a 100GB limit or an Unlimited Data plan.

Telstra ADSL offerings

For Telstra ADSL users, you’ll need to pick between a two-year contract or a month-to-month deal. The no-contract deal includes a so-called ‘casual’ fee, while the contract has a charge for new customers. The next big decision you’ll have to make is whether or not you go with a download limit. There are two main choices: 100GB or Unlimited. Speed will obviously depend on where you are located, but given that 100GB isn’t much these days, you might not be doing much streaming or gaming with the lower limit. If you want to bundle in streaming, then you can only do so on the Unlimited plan.

Telstra’s NBN plans

For month-to-month users, you can choose between a 100GB or an Unlimited plan, while 24-month contract holders will also have the option to upgrade to an Unlimited + Streaming bundle. The 100GB plan is offered at NBN Tier 25, which is a good quality speed but the data limit is so low that you wouldn’t want to stream or download too much anyway. The Unlimited and Unlimited + Streaming plans are offered at NBN Tier 50 which will enable HD video streaming and responsive online gaming.

Telstra Broadband Plans

Essential Plan
  • Up to 20Mbps Standard Evening
  • 100GB Data
  • NBN 25™ Fixed Line
$70/mth
Min Cost - $286 (inc. $216 modem)

Unlimited Plan
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$90/mth
Min Cost - $306 (inc. $216 modem)

Unlimited + Streaming Bundle
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$99/mth
Min Cost - $2,376 on a 24-month plan

See all Telstra Broadband packages

Stream on with Telstra

For fans of streaming – and who isn’t a fan of streaming? – there are few if any better providers than Telstra in Australia. They’ve got great connections and even better network speed. Telstra was named Australia’s No.1 NBN provider for streaming Netflix in 2019. With plans including Telstra TV, Foxtel Now and $125 in Telstra TV Box Office credit (equivalent to up to 20 new release rentals) per month just requires a slight upgrade on the 24-month NBN plan, and is unfortunately not available for month-to-month users. For those of you who haven’t previously heard of Telstra TV Box Office, that’s because it’s the rebranded version of BigPond Movies – and it still offers the same great selection that you’ve come to know and love!

Services and customer satisfaction

Call 1800 007 769 from 8am to 9pm Australian Eastern Time to be connected to a Telstra customer service representative. They’ve also got a 24/7 chat function on their website, as well as the CrowdSupport forum which will be able to answer loads of your questions. Telstra’s call centre is primarily based in the Philippines with some supplementary Australian support.

Telstra will be happy to help you with:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services

Awards and recognition

Telstra was named Australia’s No.1 NBN provider for streaming Netflix in 2019, while their NBN broadband plans were recognised in 2018 as being among the best by Whistle Out. Telstra – as Australia’s most experienced and biggest provider – has loads more awards in their cabinet, and they’re probably best recognised in broadband for their bundling. Although this sometimes is more expensive – if you go all in on Telstra you’ll find it to be affordable, convenient and hard to be bored. Therefore, Telstra is best for families and large households.

The Good

  • Massive, very fast network.
  • Comprehensive range of services.

The Gotchas

  • Can be expensive.
  • Best value when bundled with other Telstra services.

Telstra: Premium quality broadband from Australia’s most experienced provider

As the biggest and most experienced telco in Australia, Telstra has a deserved reputation for top-quality connections and excellent bundles. Telstra has made several changes in recent years and while they tend to be a tad expensive, there’s no matching their reach. If you want guaranteed top-quality broadband plus loads of extras, Telstra is the provider for you.

Get Telstra’s Broadband Bundle

Get the new Telstra TV 3 + unlimited data + $125 Telstra TV Box Office credit + 3 mths unlimited access to hayu, DocPlay, Garage, & AnimeLab — all for only $99/mth!

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