Get Connected with Southern Phone


Southern Phone is a true blue Aussie at its heart. It is on a mission to provide the very best phone and internet service across Australia. The not-for-profit company has become one of the most popular providers in the market.

What we like best about Southern Phone is that they got everyone covered. Everything from National Broadband Network (NBN) to Asymmetric Digital Subscriber Line (ADSL) to special broadband deals to discount bundles. Southern Phone plans offer something for everyone.

A highlight of their service is that they cover the entire length and breadth of our country. Whether you are in Melbourne or Renmark, the service of Southern Phone will reach you.

What’s in this Guide?

What is Southern Phone?

It is a bit easy to be critical of major telcos. Especially when they don’t offer suitable services to rural towns and villages. To be fair, it is an expensive, almost unpractical proposition to bring lightning-fast phone and broadband services to the Aussie heartland. Enter: Southern Phone

Founded in 2002 in the small town of Moruya, where they have more domesticated animals than humans, Southern Phone has flipped the phone and broadband equation.

The main shareholders of the company were not business executives but local government councils. The profits that the phone company earned went straight into the council’s funding. Southern Phone has managed a marvellous balancing act between staying non-profit while competing with phone and broadband services only for profit.

A few years ago, AGL Energy took over Southern Phone. The energy company then paid the councils an amount that costs around $800,000 on top of the original investment.

Through the years, the telco company has stayed true to its original mission – Network the Nation. The scheme that the Australian Government launched gave birth to Southern Phone.

By being true to its word, the telco offered nearly $15 million in dividends and grants back to its regional community shareholders since 2008. The amount does not even include Southern Phone’s discounted services and minimum total cost savings.

What are the best Southern Phone broadband plans?

The broadband lineup from Southern Phone usually rank among the best in Australia. The phone company offers a complete suite of NBN services for its users. You can choose a plan that works best for you, whether you live in the city or right on the edge of the grid.

The telco also offers an exclusive suite of satellite and mobile broadband plans. Their minimum total cost plans are worth checking out. These plans are known to provide consistent service across the country, even the hard to reach, remote areas.

One of their most appealing features is that they offer the freedom of monthly plans on all of their services. All, except the 4G mobile broadband products and NBN bundles.

What are the best Southern Phone NBN plans?

Their broadband plans aim to cover everyone and every budget. Whether you reside in Melbourne or Renmark does not matter; you must receive the best service possible. Look at the plans they offer, and you will see that they are in line with their mission.

Wherever you live, you have various options when it comes to the NBN plans they provide. There is also an additional service that the phone company provides.

The SkyMuster satellite service helps people living in the country’s rural and remote parts connect with the rest of Australia and the world.

The Southern Phone NBN plans fall into three categories:

  • Standard (NBN25) 
  • Turbo (NBN50) 
  • Max (NBN100)

As you can tell by the names, the plans are offered according to broadband speeds. The Standard plan is for casual web surfing and checking emails. Turbo enables users to stream movies and shows to their heart’s content. If you are a family or a large household, then Max could be your best option.

Back then, the plans used to come in packs of download limits. Adapting to the needs of people, Southern Phone instead focuses on delivering high-quality, unlimited NBN plans at different speeds.

Southern Phone NBN Plans

Plan
Inclusions
Price
nbn™ Unlimited Broadband Fast
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Unlimited Broadband Fast
  • No Lock-in Contract
  • Up to 100Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Suitable for 5+ people online at the same time
  • For gaming & HD video streaming (4K)
  • $85/mth
$85/mth
Min Cost - $85 over 1 month

nbn™ Unlimited Broadband Basic
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Unlimited Broadband Basic
  • No Lock-in Contract
  • Up to 25Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
  • Suitable for 1- 2 people online at the same time
  • For basic internet use & SD video
  • $65/mth
$65/mth
Min Cost - $65 over 1 month

nbn™ Unlimited Broadband Standard
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Unlimited Broadband Standard
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Suitable for 3 - 4 people online at the same time
  • For gaming, HD 1080p video & working from home
  • $75/mth
$75/mth
Min Cost - $75 over 1 month

Last audited 22nd of November 2021

What are the best Southern Phone Bundles?

With so much variety available, we decided to handpick the very best bundles for you:

  • Basic 100GB bundle for $60/month 
  • Basic Unlimited data bundle for $70/month

Both Basic bundles offer up to NBN 12 with a home phone packed with unlimited local and national calls included in the package. There are also high-speed bundles available:

  • Standard bundle at NBN25
  • Turbo Unlimited bundle at NBN50

Both bundles come with unlimited Southern Phone mobile calling for national calls. The only note to mention is that the bundles are only available on a 24-month contract. But when you’re guaranteed value and quality customer support, there’s no need to be looking elsewhere.

For all those who want just one convenient pack for all services, Southern Phone offers a mega Triple Bundle. You get:

  • Unlimited NBN50 internet
  • WiFi modem
  • Home phone with unlimited local, national, and mobile calls
  • Mobile phone plan unlimited calls and texts
  • 10GB/month of mobile data
  • $50 call credit for international calls

All the data on the mobile plan is brought to you by Optus 4G network, which covers 98.5% of Australia. This automatically makes this Southern Phone bundle the best.

Regardless of which Southern Phone plan you choose, you’ll never be without coverage or data again.

Last audited 22nd of November 2021

NBN alternatives from Southern Phone?

Rural internet customers often wish they had the privileges of inner-city telco customers. Thankfully, Southern Phone closed that gap thanks to its wireless data plans. The company has satellite options for those in rural and regional areas and mobile broadband for everyone who can’t get connected.

Southern Phone satellite plans

Southern Phone’s SkyMuster Satellite service has been created exclusively for residents of rural towns and villages. The speed remains constant at NBN50, but the Souther Phone SkyMuster Plus plans offer four different data limits:

  • X Small (50GB)
  • Small (100GB) 
  • Medium (200GB) 
  • Large (300GB)

All four subscription plans are available every month to greater freedom and flexibility to users. When it comes to satellite, the options are often minimal, but a high-speed service helps Southern Phone compare to the best. As for their speed, they’re configured on NBN25, though speeds can fluctuate or go higher than 25Mbps, depending on your network’s capacity.

Southern Phone Satellite Plans

Plan
Inclusions
Price
nbn™ Sky Muster Plus (X-Small)
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Sky Muster Plus (X-Small)
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • 50GB Data
  • NBN 50™ Satellite
  • 25GB Off-peak & peak data
  • 25Mbps+ typical evening speed
  • $55/mth
$55/mth
Min Cost - $55 over 1 month

nbn™ Sky Muster Plus (Medium)
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Sky Muster Plus (Medium)
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • 200GB Data
  • NBN 50™ Satellite
  • 100GB Off-peak & peak data
  • 25Mbps+ typical evening speed
  • $130/mth
$130/mth
Min Cost - $130 over 1 month

nbn™ Sky Muster Plus (Small)
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Sky Muster Plus (Small)
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • 100GB Data
  • NBN 50™ Satellite
  • 50GB Off-peak & peak data
  • 25Mbps+ typical evening speed
  • $70/mth
$70/mth
Min Cost - $70 over 1 month

Last audited 22nd of November 2021

Southern Phone mobile broadband plans

Southern Phone offers an interesting range of 4G mobile broadband options to those living in the Australian heartland. Utilising the Optus 4G network, users can be assured that Southern Phone mobile broadband can keep you connected. There are four options available: 

  • Extra Small (7GB) 
  • Small (15GB)
  • Medium (50GB)
  • Large (100GB)

While plans under month-to-month options are unavailable, there are opportunities to sign up for a 12-month contract, which could be a good thing. They used to offer two Home Wireless Broadband also powered by the Optus 4G network, but they’ve since paused offering these products.

Southern Phone Mobile Broadband Plans

Plan
Inclusions
Price
Extra Small Mobile Broadband
  • Extra Small Mobile Broadband
  • 12 Month Contract
  • 4G Speeds Vary
  • 7GB Data
  • Mobile Broadband
  • BYO Handset
  • Great for light data users
  • $15/mth
$15/mth
Min Cost - $180 over 12 months $0.0021 Cost of 1MB of Broadband Data

Medium Mobile Broadband
  • Medium Mobile Broadband
  • 12 Month Contract
  • 4G Speeds Vary
  • 50GB Data
  • Mobile Broadband
  • BYO Handset
  • Great for heavy data users
  • $40/mth
$40/mth
Min Cost - $480 over 12 months $0.0008 Cost of 1MB of Broadband Data

Small Mobile Broadband
  • Small Mobile Broadband
  • 12 Month Contract
  • 4G Speeds Vary
  • 15GB Data
  • Mobile Broadband
  • BYO Handset
  • Great for light data users
  • $25/mth
$25/mth
Min Cost - $300 over 12 months $0.0017 Cost of 1MB of Broadband Data

Last audited 18th of November 2021

Southern Phone Mobile Plans

You can pick up a quality mobile phone handset starting at surprisingly low monthly prices. If you’ve already got a phone, you can choose from Southern Phone’s versatile range of plans backed by the Optus 4G network.

Southern Phone’s SIM-only plans on the Optus 4G Plus network start at $10/month. They offer unlimited calls and texts on all plans and some of the most generous data allowances in the business. If you sometimes make an international call, all plans except the Small one also includes credit for international calling.

Southern Phone SIM-Only Plans

Plan
Inclusions
Price
Small SIM Only Month to Month
  • Small SIM Only Month to Month
  • No Lock-in Contract
  • Unlimited Calls & Text
  • 2GB Data
  • Sim Only Plan
  • Optus 3G/4G network
  • BYO Handset
  • $10/mth
$10/mth
Min Cost - $10 over 1 mth

Large SIM Only Month to Month
  • Large SIM Only Month to Month
  • No Lock-in Contract
  • Unlimited Calls & Text
  • 40GB Data
  • Sim Only Plan
  • $300 International Call Credit
  • Optus 3G/4G network
  • $35/mth
$35/mth
Min Cost - $35 over 1 mth

Medium SIM Only Month to Month
  • Medium SIM Only Month to Month
  • No Lock-in Contract
  • Unlimited Calls & Text
  • 20GB Data
  • Sim Only Plan
  • $50 International Call Credit
  • Optus 3G/4G network
  • $25/mth
$25/mth
Min Cost - $25 over 1 mth

Last audited 18th of November 2021

What are Southern Phone’s best features?

A major advantage of choosing Southern Phone is the wide range of plans available for city and country residents.

Bundles are their most popular offerings. Getting your internet, home phone, and mobile plans in one convenient pack at discounted prices is an offer too good to pass up. The entire pack is available at a monthly fee.

Here are the distinct benefits you receive with Southern Phone internet bundles:    

  • Broadband can be bundled with mobile and home phone
  • Specialised internet plans for families and seniors
  • No lock-in contracts on standalone NBN
  • NBN unlimited plans start from only $65/month
  • Choose from 3 speed tiers: NBN25, NBN50, and NBN100
  • Australian-based customer support

Southern Phone review

Australia has always been known as a country large enough to be a continent. The vast, open spaces in the heart of the country provide some stunning landscapes. But your chance of finding a mobile phone network in remote towns and villages is slim to none. Southern Phone is on a mission to change that.

The major telcos have often offered preferential treatment to city slickers. With the hubs of business and finance nestled in the big, concrete jungles, those who live in the outback have often been given the short end of the stick. Not when you have Southern Phone and the minimum total cost plan.

Southern Phone plans have gone the other way around to the competition: they focus on bringing the best service and coverage to those in remote areas. After establishing a stellar service record in rural Australia with specific plans to suit the “bush people,” Southern Phone turned its attention to the megacities.

The result is that Southern Phone now has one of the most extensive mobile phone network coverages across the country. Something that is the envy of the competition. Whether you live out in the bush, in the city, or in between, Southern Phone will get you connected.

How to sign up for Southern Phone plans

Need to get in touch with Southern Phone to ask about any of their plans? You can contact their call centre by calling 13 14 64. The Southern Phone contact centre is open Monday to Sunday from 8:00 am to 8:00 pm. You can also choose the live chat option, available 7 days a week from 8:00 am to 6:00 pm. Visit the Southern Phone website to know more.

What people are asking about Southern Phone

  • Who Owns Southern Phone?

Throughout its history, Southern Phone has been a company owned by local councils of many of the communities it operates in. In December 2019, it was purchased by AGL Energy and is now a 100% owned subsidiary of that company.


  • Which Network Does Southern Phone Use?

Aside from using the NBN for its broadband services, Southern Phone uses the Optus 4G Plus network for all its mobile phone voice and data services.


  • How Do I Contact Southern Phone?

If you’ve got access to the internet handy, you can pop onto Southern Phone’s web site (or use their free smartphone app) and live chat with one of their support team, or send a detailed message and get a response back via email. If you’d rather speak to a human, you can call them on 13 14 64 from 8am to 8pm, seven days a week.


  • How Do I Know if Southern Phone Internet is Down?

If you’re having connection issues with your internet, the first thing to do is to power off your modem, wait 30 seconds, turn it back on then wait a minute or two. If you’re still not connected, get in touch with Southern Phone’s tech support people on 13 14 64 (8am to 8pm) and they’ll be able to check your connection from their end, as well as letting you know if there’s a more widespread outage of any kind.


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