Telstra Broadband

Telstra NBN Contact Phone Number


Contact Telstra today!

Telstra can help you with the following:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services
Contact BINGE customer service via Live Chat
Contact Telstra customer service regarding Broadband Plans

To contact and get Telstra NBN Broadband, simply call or click 13 22 00 for a direct line to their call centre. If you’re having trouble with your internet connection, call 13 22 00. You can also reach them via live chat available 24/7.

Please note: There are often reduced services available on national and public holidays.

Contact BINGE customer service via Email
Contact Foxtel from Telstra customer service via Phone

To contact and get Foxtel from Telstra call 13 22 00 for a direct line to their call centre, available 7 days a week from 8:00 am to 9:00 pm.

Get full support with the BINGE Help Centre
Get full support with the Telstra Help Centre

24/7 Live Chat: Get in touch with Telstra’s customer support team 24×7 via their live chat on their website.

CrowdSupport®: Have a question? Head to Telstra’s website and ask their Customer Forum.

Multilingual Support: Telstra has got you covered if you prefer to speak to them in your preferred language.

Tech Help & Support: Telstra also offers help and assistance in setting up and protecting your computers, TV boxes, gaming consoles, and other devices.

Please note: reduced operating hours may apply on public holidays.

What people are asking about Telstra Broadband Bundles

  • What Is Included in the Telstra TV + Unlimited Data Bundle?

Containing everything you need to get set up and streaming, this bundle connects you to fast Telstra NBN broadband at the NBN50 speed tier – perfect for video streaming with enough speed to handle family usage. You get a home phone line with unlimited calls within Australia, Telstra’s Smart Modem with 4G backup, a month’s free access to Foxtel Now, 10,000 Telstra Plus rewards points, and the acclaimed Telstra TV 3 box to handle all your streaming needs, from Kayo to Netflix.


  • Is There a Connection Fee for the Entertainment Bundle?

Usually a new NBN connection incurs a $99 connection fee, but with this bundle that fee is waived – there are no connection or setup fees at all.


  • Is There A Long-Term Contract for This Bundle?

Telstra’s approach to contracts has changed in recent years, and the Telstra TV + Unlimited Data bundle is no exception. While it offers the best value if you stay connected for 24 months, you’re free to leave at any time, and all you’ll need to pay is the remaining cost of your Telstra Smart Modem. The price charged is $9 per month remaining out of 24.


  • Are Netflix, Kayo and Other Streaming Services Included with the Bundle?

While the supplied Telstra TV box can handle almost every streaming service currently available, no subscriptions are included with the bundle – it’s up to you to choose which ones you want and sign up for them (though you do get free access to Foxtel Now for the first month). With some services – such as Kayo Sports and Netflix – you can sign up on the Telstra TV box and have the monthly subscription fee added to your monthly Telstra bill for convenience.


  • Are Streaming Services Data-Free with this Bundle?

While none of the popular streaming services are “unmetered” – that is, their usage is counted against your data allowance – with the broadband plan included in this bundle you get unlimited data all the time – so there’s no need to worry about data usage when streaming at all, just watch what you want, when you want.


  • What Is Telstra Plus?

Introduced as a way of rewarding loyal Telstra customers, Telstra Plus is a rewards program where you earn points for every dollar you spend on Telstra products and services – and that includes your monthly subscription to this bundle. You also get a gift of 10,000 Telstra Plus points when you sign up. Points can be spent on a wide range of items, from desirable tech gadgets and useful accessories to mobile phones and mobile broadband modems.


Telstra Plans

Plan
Inclusions
Price
Unlimited Data
  • Free BINGE Standard for 3 months
  • Online bonus: 20,000 Telstra Plus points
  • Unlimited Data
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Buy online: no connection fee
  • #1 provider to stream Netflix
  • $90/mth
$90/mth
Min Cost - $2,160 when you stay connected for 24 months, and may change if the month-to-month plan price changes

BYO Plan Extra Large
  • Free BINGE Standard for 3 months
  • 5G network access included
  • BYO Plan Extra Large
  • No Lock-in Contract
  • Unlimited Calls & Text
  • 180GB Data
  • Sim Only Plan
  • No excess data charges in Australia
  • Unlimited Telstra Air® Wi-Fi data
  • $115/mth
$115/mth
Min Cost - $115 over 1 month

500GB Data
  • Free BINGE Standard for 3 months
  • 500GB Data
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 500GB Data
  • NBN 25™ Fixed Line
  • Buy online: no connection fee
  • #1 provider to stream Netflix
  • $75/mth
$75/mth
Min Cost - $1,800 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes.

Telstra TV + 500GB Data
  • Free BINGE Standard for 3 months
  • Telstra TV + 500GB Data
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 500GB Data
  • NBN 25™ Fixed Line
  • 10,000 Telstra Plus Bonus Points
  • Buy online: no connection fee
  • $84/mth
$84/mth
Min Cost - $2,016 when you stay connected for 24 months, and may change if the month-to-month plan price changes.

BYO Plan Medium
  • Free BINGE Standard for 3 months
  • 5G network access included
  • BYO Plan Medium
  • No Lock-in Contract
  • Unlimited Calls & Text
  • 80GB Data
  • Sim Only Plan
  • No excess data charges in Australia
  • Unlimited Telstra Air® Wi-Fi data
  • $65/mth
$65/mth
Min Cost - $65 over 1 month

Last audited 14 September 2020

Telstra Broadband News

Telstra Broadband Offers

Unlimited Data Plan
Free BINGE Standard for 3 months Modem included
$90/mth
No lock-in contract
500GB Data Plan
Free BINGE Standard for 3 months Modem included
$75/mth
No lock-in contract
Telstra TV + 500GB Data Plan
Free BINGE Standard for 3 months Modem included
$84/mth
No lock-in contract
Premium Speed + Unlimited Data Plan
Free BINGE Standard for 3 months Modem included
$110/mth
No lock-in contract
Telstra TV + Unlimited Data Plan
Free BINGE Standard for 3 months Modem included
$99/mth
No lock-in contract
Foxtel Sports HD + 500GB Data Plan
Buy online: no connection fee Modem included
$125/mth
No lock-in contract
Foxtel Movies HD + Unlimited Data Plan
Buy online: no connection fee Modem included
$140/mth
No lock-in contract
Foxtel Sports HD + Unlimited Data Plan
Buy online: no connection fee Modem included
$140/mth
No lock-in contract
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