How To Contact Telstra NBN: Telstra Contact Number, Bill Payments & More
Want the Telstra contact number to get in touch with their customer services? For questions and concerns regarding your Telstra service, discover how to contact Telstra customer service today.
What’s In This Guide?
Telstra NBN Contact Number
Telstra offers competitive NBN plans and packages combined with sports, entertainment, and many more exciting extras. For inquiries on any of their products and services, you can reach Telstra’s call centre by calling 13 22 00 from Monday to Friday, 8:00 am to 7:00 pm AEST.
Please note: reduced operating hours may apply on public holidays.
Contact Methods for Telstra NBN
Whether you are seeking tech support, in search of subscription information, or have billing inquiries, there are various Telstra contact methods available.
To contact Telstra’s customer services via phone, you can ring two numbers. Their residential phone number is 13 22 00, and if you’re a commercial company, you can call their business phone number on 13 22 03.
Telstra’s phone support is available Monday to Friday between 8:00 am to 7:00 pm. Upon calling Telstra, you can receive guidance on general inquiries, billing inquiries, and technical support. Customers can get in touch with Telstra’s general/tech support team via their live chat on their official website and on the My Telstra app. This customer service is available 24/7.
You can even contact Telstra’s general/tech support through their social media platforms, including X (formally Twitter) and Facebook. This involves posting your questions or concerns on their page or messaging them directly through the platforms. Response times for this method can vary, so it may not be the best way if you are seeking urgent support.
Aside from online Telstra contact methods, you can also seek support from a representative in person at your nearest Telstra store. There, you can seek assistance for various concerns, such as your internet bill, technical issues, and any general inquiries. You can also find out about new services available.
In-store operating hours can vary depending on location. However, they generally follow regular business hours.
| How to Contact | Number | Call Centre Hours |
|---|---|---|
| Dial Telstra Customer Service | Residential: 13 22 00 & Business: 13 22 03 | 8:00 am to 7:00 pm |
| Live Chat | Telstra Website | 24/7 |
| Telstra’s Social Media Platforms | Facebook & X | 24/7 (response times vary) |
Telstra Bill Payments
There are many ways you can pay your Telstra bills, including online, via phone call, and in-person payments. To pay via the My Telstra app, you need to follow these steps:
- Open the My Telstra app and sign in to your My Telstra account
- Go to ‘Payments’
- Select the account you are making a payment for
- Go to ‘Manage your bills’ and select ‘Pay in advance’
To pay your bills on the Telstra website, you can follow these steps:
- Sign in to My Telstra using your Telstra ID via the official Telstra website
- Go to ‘Payments’
- Click ‘View Details’ to select the account you wish to make a payment for
- See ‘Manage bills and payments’ and select ‘Pay in advance’
You can alternatively pay your Telstra bills via phone by calling 1300 369 666 and following the relevant prompts. When doing so, ensure you have your bank or card details and your Telstra account number at hand.
To pay via BPAY, you will need your Biller code and Bill Reference number located on your bill. You can also set up a direct debit so you don’t have to manually pay each month. If you prefer paying in person, you can visit your nearest Telstra store or visit a post office.
If you’re experiencing financial hardship, you can request payment extensions by logging in to your My Telstra account and going to ‘Payments’, where you can request a payment extension.
If you’re experiencing severe financial hardship and are struggling to keep up with your bills, you may be eligible for government support ー check your local government website to see what options are available to you.
| Bill Payment Method | How to Pay Your Telstra Bill |
|---|---|
| Auto pay via direct debit from a bank account | Visa, MaterCard, American Express debit/credit card, or Paypal account |
| Online | My Telstra Sign in via My Telstra app or Telstra website |
| Call | 1300 369 666 |
| Online Banking | BPAY |
| In-person | Telstra store or cash or cheque at Australia post |
Telstra Plans
Telstra offers a range of NBN plans, including Basic, Essential, Premium, and Ultimate plans. Every plan offers unlimited data, access to Telstra Plus rewards, no connection fee, a two-month BINGE subscription, and more. Each month-to-month plan gives you the flexibility to cancel anytime, all you need to do is return your Telstra modem within 24 months.
Telstra Deals & Offers
From free BINGE to discounted subscriptions, Telstra is currently offering a range of exclusive deals and offers to new customers who sign up to their NBN plans, including a BINGE subscription so you can stream all the best shows.
Customers can enjoy offers and discounts on device security, streaming services, and broadband plans. You can even benefit from exclusive deals through the Telstra Rewards system. It’s always worth checking the Telstra site or phoning the provider to discover their latest deals and offers.
Not Enjoying Telstra? Try Another Provider
If you’re not enjoying Telstra, many other great NBN providers offer exclusive plans and bundles with fantastic deals. It’s worth comparing these alternative options before making the switch to a different provider:
Telstra Contact Number FAQs
If you still have questions about how to contact Telstra or what services they offer, check out the following frequently asked questions to resolve your queries.
The Telstra TV+ Standard Speed bundle connects you to fast Telstra NBN broadband at the NBN25 or NBN50 speed tier. You also get a home phone line with unlimited domestic calls, Telstra’s Smart Modem, a month’s free access to Foxtel Now, three months of free BINGE, 20,000 Telstra Plus rewards points, and the acclaimed Telstra TV 3 box.
Usually, a new NBN connection incurs a significant connection fee. However, the Entertainment Bundle waives this installation fee, provided you stay with Telstra for a certain period of time. If you comply, there will be no connection or setup fees at all.
While the Telstra TV + Unlimited Data bundle offers the best value if you stay connected for 24 months, you’re free to leave at any time. All you’ll need to pay is the remaining cost of your Telstra Smart Modem, which is charged at a small fee split over two years.
No subscriptions are included in the Telstra Plus bundle. With some services, such as Kayo Sports and Netflix, you can sign up on the Telstra TV box and add the subscription fee to your monthly Telstra bill for convenience. Plus, you may be able to get discounted streaming service subscriptions if you purchase a Telstra broadband plan.
While none of the popular streaming services are “unmetered” (that is, their usage is counted against your data allowance), the broadband plan included in this bundle gives you unlimited data all the time. There’s no need to worry about data usage when streaming at all, just watch what you want, when you want.
Telstra Plus is a rewards program where you earn points for every dollar you spend on Telstra products and services — including your monthly subscription to this bundle. You also get 20,000 Telstra Plus points when you sign up for the Telstra TV bundle. Points can be spent on many items, from tech gadgets to phones and mobile broadband modems.
Telstra is widely recognised for its wide network of internet coverage, making it a reliable provider. Telstra also delivers several supportive services to its customers, ensuring any related customer service issues are effectively resolved.
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