Telstra - Australia's Biggest Communications Company
As Australia’s oldest, largest and most experienced communications company, Telstra has been setting the standard for others to follow for decades. Having grown out of Australia’s original phone company, Telecom, Telstra embraced the 21st century by building the country’s first cable TV network, still in use by Foxtel today. They’ve also innovated with mobile services, having the largest population coverage in Australia and the greatest reach of high-speed 4G mobile services.
What’s in this Guide?
What Is Telstra?
If there’s something that requires bringing people together, Telstra has a solution for it. Telstra offers a vast range of products and services across all fields of communications, connecting customers and businesses to each other in multiple ways. The company delivers landline and mobile phone services, including mobile broadband. They also specialise in fixed-line internet, from legacy ADSL2+ services to high-speed NBN plans on fibre, cable and wireless. Telstra’s new loyalty program – Telstra Plus – is a great way to genuinely reward existing customers, rather than simply taking them for granted.
Telstra has a long history of offering entertainment, too, with the Telstra TV 3 set-top box bringing together streaming entertainment from almost every available source. They’re also a part-owner of Foxtel, offering subscriptions to it as well as to the online-only service Foxtel Now. Live and on-demand sports streaming from Kayo can also be added to your Telstra service, as well as Binge which is the latest TV and movies streaming service. And then there’s Telstra TV Box Office — a streaming service that lets you rent or buy movies online, then watch them on your big screen via the Telstra TV box.
What Streaming TV Entertainment Telstra offers
Telstra was instrumental in getting cable TV into millions of Aussie homes – they literally laid the foundation for Foxtel – and this is a legacy that they continue to honour to the present day. From Telstra TV and Telstra Box Office, to the network’s partnerships with Foxtel and Kayo Sports, Telstra is one of Australia’s most comprehensive entertainment providers.
As a key part of its entertainment offerings, Telstra has the Telstra TV 3 – a customised version of the popular Roku box from the US which provides you with access to a huge range of entertainment services. It includes support for Netflix, Stan, Foxtel Now, BINGE, hayu, and DocPlay for on-demand streaming, Kayo for sports, catch-up apps for all five TV networks, and Telstra TV Box Office for on-demand first-release films.
Telstra has progressively been adding new services and apps to the Telstra TV since launch. With the launch of its third-generation version, the popular device is more powerful than ever with access to live TV channels, full support for 4K streaming, universal search and voice activated search. It’s included in a Telstra broadband bundle.
You can choose to get the Telstra TV 3 on its own or as part of a broadband and entertainment bundle. Without bundling, you can pay $216 up front, or $9 per month over 24 months (which works out to $216 exactly). If you are choosing to bundle, the telco currently offers unlimited data plus unlimited entertainment for $99 per month – with the first month’s internet offered free. This includes unlimited broadband, the new Telstra TV 3, 10,000 Telstra Plus rewards points to spend on desirable tech items, and a month’s free Foxtel Now.
Foxtel From Telstra
Telstra can supply you with a connection to Foxtel, Australia’s premium TV service, billed directly through Telstra (and therefore very convenient for those who prefer everything on the one bill). This option offers a versatile range of channel packages to suit every taste and comes with the new iQ4 set top box for advanced control over viewing and recording.
With over two decades of providing the best in TV entertainment to Australia, Foxtel is the destination for all the stuff you can’t get anywhere else – premium drama like Game of Thrones, Westworld and Big Little Lies, premium sport including AFL, NRL and Formula 1, movies straight from the cinemas, docos, kids’ shows, endless music and much more.
Channel packs with Foxtel from Telstra start at $49/month for the base Foxtel Plus Pack, and your Foxtel can be bundled together with your home and broadband services in one bill for your convenience. Currently, these Foxtel from Telstra packages are discounted for the first 12 months, with all bundles including the base Foxtel Plus Pack of 54 channels:
If you’re looking to bundle in Foxtel from Telstra with broadband, you can do so for $140/month for Foxtel Sports HD or Movies HD + Unlimited Data.
Last audited 23 February 2021
BINGE From Telstra
Treating Australian streaming TV fans to one of the best line-ups of big-name content to be found anywhere, Binge is the new streaming service that lives up to its name by delivering over 10,000 hours of TV and movie entertainment to keep you glued to the couch for a night in.
Binge has access to the acclaimed HBO library of award-winning TV shows, docos and mini-series events, alongside must-see shows from the BBC, AMC and more. From Game of Thrones to The Walking Dead, from Succession to The Big Bang Theory, there’s an absolute feast of to binge on here, alongside hundreds of movies – both blockbusters and classics. New stuff is added every day to make sure you don’t run out of reasons to keep streaming!
You can now add Binge to your Telstra account and get a full three months completely free – with even more free months for members of Telstra Plus, where Gold members get an entire year of Binge without paying a cent, and just being a Telstra Plus member even at entry level gets you an extra three free months of Binge.
Last audited 23 February 2021
Foxtel Now From Telstra
Foxtel Now is the easy, streaming-based way for anyone to get instant access to Foxtel’s live channels without needing a satellite dish installed or any sort of long-term contract. Combining the familiar live channel interface of Foxtel with the extensive on-demand library of shows and movies found on Foxtel Go, the great part about Foxtel Now is that you can switch it on when you need it – there are no contracts, just a set of channel packs that you can add or remove each month. And being streaming-based, you can take it with you without any hassles if you move house!
You can add Foxtel Now to your Telstra account and have it added to your monthly bill for convenience. And even better, if you add just the base Essentials channel pack (which contains some of the world’s best drama via Fox Showcase and Fox One) you’ll get access to all Foxtel Now channel packs completely free for the first month, so you can road-test all the different channels and decide which ones are for you.
Last audited 23 February 2021
Kayo From Telstra
One of the most exciting innovations in sports broadcasting, Kayo has taken Australia by storm since its launch at the end of 2018. And as a Telstra customer with the latest Telstra TV box, you can subscribe to Kayo Sports directly from its app and have it included on your regular Telstra bill.
Leveraging the very latest tech to bring you live sport from around the globe – with a range of unique features including delayed live playback, multiple camera angles, live scores, key moments, highlights and even multi-screen – Kayo is a sports fan’s dream. No matter whether you’re an AFL cheer squad member, a life-long NRL devotee, or if your sport of choice is something more unique like golf, baseball, American football, basketball or even 9-ball pool, you’ll find it on Kayo from Telstra and be able to experience it like never before.
Last audited 23 February 2021
What Live Sports Does Telstra Offer?
Provided for free to all Telstra mobile customers, Live Pass gives you free access to special streaming apps for the four biggest sports in Australia – AFL, NRL, Australian netball and A-League soccer. All you need to do is download the apps to your mobile phone or tablet, load them up and activate your Live Pass while you’re connected to the Telstra mobile network. Once that’s done, you’ll have full access to these incredibly handy apps – giving you live game streaming, up-to-the-moment scores and stats, news and much more.
Each app usually costs a fair bit to subscribe to each year, but as a Telstra customer they’re all yours, all year, completely free. Combine these with Kayo and Telstra gives you access to over 40 sports. All the big guns are here, including:
TV Shows and Movies Telstra Offer
Telstra TV Box Office, formerly known as Bigpond Movies, has been delivering hot movies and fresh TV shows to customers for years. Now tightly integrated with the Telstra TV box that bears its name, Telstra TV Box Office is the destination of choice for your nights in, with the very latest movies straight from the cinema — as well as classic favourites and the latest TV — available to rent or buy, then stream in high definition on your Telstra TV or other supported devices.
Telstra TV Box Office works like an online video store – meaning that there are no subscription fees, you simply pay for what you watch. If you’re renting movies on a Telstra TV box, it’s even easier since you can have your rentals added to your regular Telstra bill. Some of the recent blockbuster movies that you can rent or buy now from Telstra TV Box Office include:
Looking for shows to binge? Telstra TV Box Office also has got you covered with a wide range of hit shows that you can choose to buy per episode or the full season. They’re home to hit HBO originals like Game of Thrones, as well as fan-favourites like The Blacklist. If that’s not enough, they also offer a little something for the kids with shows like Paw Patrol and Spongebob Squarepants. Some of the world’s best TV shows can be streamed anytime, including:
Last audited 23 February 2021
Internet Plans Telstra currently offer
With decades of experience and investment in what is easily Australia’s largest broadband network, Telstra has been a reliable and high-quality choice for broadband. Whether it’s a connection to the ever-expanding National Broadband Network or ADSL over your home phone line, Telstra Broadband can get you online.
To enjoy streaming video, you need a really speedy connection with a big data allowance. As long as the internet is fast — and the price is right — everything else just falls into place. And these past few years, broadband plans with Telstra have also become more affordable and flexible so they’re easily accessible even to budget-conscious customers.
If you’re opting just for internet, Telstra’s plan offers 500GB of broadband data at $75/month on NBN25, now available on a month-to-month plan. If you want more speed and data, there’s the Unlimited plan on NBN50 speed for $90/month and Premium at 100 Mbps for $110/month. All broadband plans also include the Telstra Smart Modem Gen 2, as well as unlimited calls to Australian mobiles, standard local and national numbers.
If you want more value out of your subscription, you might opt for the Telstra TV + Unlimited Data plan for $99/month, which includes a Telstra TV 3, 10,000 Telstra Plus rewards points and other perks.
Last audited 21 February 2021
Does Telstra Offer Broadband Deals for Pensioners and Seniors?
Telstra has been providing communications services to Australians for many years and understands how important the essentials of communications are to their most loyal and valued customers. There are a range of special discounts offered to seniors and pensioners on home phone services, such as lower call charges and the waiving of fees for paper bills and credit card payments.
Telstra also operates an education program called Tech Savvy Seniors, which aims to help seniors with the ever-increasing demands of the internet and new technology. And those who value their home phone will feel comfortable with Telstra Broadband even after the transition to the new National Broadband Network, as every Telstra Broadband plan comes with a home phone line, free line rental and unlimited calls anywhere in Australia, for as little as $75 per month all inclusive.
Telstra’s Mobile Plans
For on-the-go browsing and streaming, Telstra mobile plans are sure to live up to the hype. With generous data inclusions on Australia’s fastest mobile network, unlimited talk and text – and many useful freebies – Telstra can give mobile customers everything they want in one package. You can bring your own device, buy or lease a phone — it doesn’t matter what you need, Telstra has the right plan for you. If you sign up for mobile now, you can even take advantage of the huge bonus data up for grabs.
Telstra SIM Only Plans
SIM-only plans from Telstra are a great example of bonus data at work. Our top pick is the Medium plan at $65/month, which gives you a whopping 80GB data on Telstra’s new 5G-capable network and comes with no lock-in contract. Telstra Mobile’s pricing is now made extremely competitive, starting at $55/month including unlimited talk and text across Australia.
Last audited 22 February 2021
Handset Plans from Telstra
Phone plans let you pick up the latest handsets and pay them off over the term of a 24-month contract, making it easy to pick up the new phone you’ve had your eye on without the big initial price tag. There’s a full range of the latest phones to choose from, and you can connect them with any of Telstra’s new month-to-month mobile plans, have your handset payments added to the monthly bill, and earn plenty of Telstra Plus rewards points in the process!
Last audited 22 February 2021
Data Plans from Telstra
Data plans let you power up your tablet or laptop with a dedicated data SIM, giving you a choice between 12GB, 40GB or 180GB of data per month, with a range of mobile broadband devices available to power your go-anywhere data connection.
Telstra Broadband Review: Discover the Best Plans and Deals
If you’re looking for Telstra deals online you can be faced with a mind-boggling list of results. We break down the basic options available to help you save time and money.
Telstra Plus Loyalty Program
Looking at how existing customers are treated is a great way to see where a company’s true priorities lie. While plenty pull out all the stops to attract prospective customers, things tend to fall a little silent when an existing customer makes a request. This is not just disloyal, it’s poor business sense. Knowing this, Telstra have created Telstra Plus – which has more in common with a credit card rewards plan than any loyalty plan seen in the telco industry previously.
Anyone with a personal Telstra account – whether it be for phone or broadband – is eligible, with registration easy to do on the company’s website. From there you can start earning Telstra Plus Points on every dollar you spend. There are three loyalty tiers: Member, Silver and Gold. The more you spend, the better the deal – and the higher the tier! Check out our Telstra Plus review for more.
Great value awaits when you get Telstra Mobile!
Enjoy plans with no lock-in contracts, unmatched data allowances, no excess data charges, 5G network access on some plans, and more.
Customer Service for Telstra
To contact the Telstra customer call centre, simply dial the 24/7 number 13 22 00 for a direct line to their customer service team. They’ll be able to help out with any issues you may have with your broadband connection.
Telstra also have Live Chat available on their web site and via the My Telstra App, to help you get in touch 24 hours a day. The app (available for iOS and Android phones and tablets) also lets customers manage many aspects of their services and accounts themselves.