Review was updated on 21 May 2021
The communications services we all use every day are such a huge part of our lives. Calls, texts, internet on our smartphones, fast NBN broadband, and mobile broadband are constant needs.
Telstra has set about changing the way we look at loyalty with a bold rewards program called Telstra Plus. It enables customers who have more services with Telstra for a longer time, or buy more Telstra products, to be rewarded with points that can be used to get a huge range of items from the Telstra Plus rewards store.
As a full-scale new loyalty program, Telstra Plus lets you earn desirable items ranging from tech gadgets to phones and phone plans using the Telstra Plus points you get simply from using your home phone, mobile and broadband services.
In This Review
- What is Telstra Plus?
- What’s on Offer in the Rewards Store
- Telstra Plus Membership Tiers
- Which Telstra Plans Work with Telstra Plus?
- How Do You Track Your Points and Perks?
- When Do Membership Years Start and End?
- Other Telstra Bonuses
- Should You Join?
What is Telstra Plus?
Put simply, Telstra Plus is a points based reward program – a first for a telco, at least on this scale. You get Telstra Plus points every time you spend money on Telstra products or services, with bonus points awarded for certain purchases from time to time. All members have access to the Telstra Plus Store, where those points can be spent on very desirable tech items. If your monthly spend is above a certain amount, you get even tastier bonus Telstra Plus rewards.
What are the Best Features of Telstra Plus?
- Use Telstra points to redeem rewards, which include the latest mobile devices, home entertainment products and essential tech accessories
- Access to discounted movie, sport and event tickets
- Pre-sale access and discounts for concert tickets and arts tickets
- Fast-tracked rewards when signing up to select plans
- Free Telstra TV from the Rewards Store for Gold members
- 3 months’ free Telstra Business tech support services for business members, and VIP services for Silver Tier and Gold Tier members via the My Telstra app
Is Telstra Plus Rewards Free to Join?
Yes, it’s completely free to join Telstra Plus – all you need is a Telstra account for your mobile phone, broadband or home phone – just sign in with your Telstra ID. Any eligible Telstra account can sign up for free.
You earn Telstra points when you pay your bills for your Telstra services, buy products from Telstra shops – even when you rent or buy movies and TV shows from Telstra TV Box Office. You can get benefits like a free Telstra TV streaming box, discounts on NRL and A-League tickets, movies, concerts, the latest devices and more!
Join Telstra Plus Rewards Program
Earn points when you pay your bills on your Telstra subscriptions. Get access to benefits like a free Telstra TV, discounts on NRL and A-League tickets, movies, concerts, the latest devices and more!
What’s On Offer in the Rewards Store
Here’s where the magic happens for everyone though – it’s the place where you can spend your Telstra points. You earn 10 points for every dollar you spend on Telstra products and services, with bonus points awarded on some items as promotions. For example, you can add the Telstra TV 3 box to your plan for $9 a month and get a hefty 20,000 bonus points.
Your accumulated Telstra points can be spent at the Rewards Store, which offers some of the most-wanted tech products around. Apple Watch, AirTags, AirPods or Beats headphones, mobile broadband devices, the latest smartphones, smart speakers, device accessories and more – the range is genuinely excellent, and everything on offer is genuinely desirable – there are no dud “filler” rewards here.
How Many Points Do You Need?
For sure, you’ll need to accumulate a lot of points for some of the more valuable items – 465,000 points for an iPhone 12 smartphone, for example. But you can also combine a lower points total with some cash to get the rewards you’re truly after. That flexibility is an important part of a proper loyalty program.
On the other end of the scale, there are genuinely useful items at lower points amounts as well – like the Google Nest Mini for 10,000 points, something you could pick up right away if you’re already ordering the latest iPhone. The points are yours, so pick your Telstra Plus reward and enjoy the fun of getting cool stuff for free – no need to pull out the credit card!
Is Disney Plus Available on Telstra TV?
The brilliant Telstra TV streaming box that’s available free of charge to Gold tier Telstra Plus members can stream a huge range of Australia’s most popular streaming services – though not Disney Plus at the moment. That support is coming soon, but every other major service is supported, from Netflix to Kayo Sports to BINGE. If you’re wondering about the different membership tiers, here’s how it all works.
Telstra Plus Membership Tiers
Here’s where the really special stuff happens, the hallmark of a truly rewarding loyalty program – membership tiers. Everyone starts off at the base tier, appropriately named Member.
That gets you some desirable bonuses right away – $11.50 discounted movie tickets for kids and $12.50 discounted movie tickets for adults, discounted sports tickets, pre-sale access to some of the most-wanted concert tickets in town and exclusive competitions.
However, spend between $1500 and $2999 on your Telstra services in a year – equal to around $125 to $250 per month, which many people will already be spending through an internet service or mobile plan – and you get promoted to Silver membership as you earn points. You get all the Member perks and 25% off points to redeem shows and movies on Telstra TV Box Office, as well as 30% off a Telstra TV.
Those who spend $3000 a year or more – over $250 a month – become Gold members. Gold members get a free Telstra TV and 50% off points when redeeming entertainment on Telstra TV Box Office. There are VIP support services on offer, too, for both Silver and Gold members via the My Telstra app.
Business Telstra Plus members can also enjoy discounted movie and sports tickets, exclusive access to concert, shows, performances, and art galleries pre-sales, plus three months of Telstra Business Tech Services and 24/7 personalised technical support online and over the phone.
Which Telstra Plans Work With Telstra Plus?
The great news for anyone who’s subscribed to any services with Telstra is that every dollar you spend counts towards your points total. Just make sure you join Telstra Plus using your Telstra ID – remember, membership is completely free – and just by using your mobile, phone and broadband services you’ll start to bank points that you can spend on very desirable tech stuff.
On the broadband side of things, you can get the Standard Speed + Unlimited Data plan (at 25 Mbps) on NBN – including, as all Telstra broadband plans do, a home line with unlimited calls within Australia – and it only costs $80 per month.
If you’re after more speed, there’s the Standard Plus Speed + Unlimited Data plan at 50 Mbps (great for share houses and smaller families) and the mighty 100 Mbps Premium Speed + Unlimited Data plan for big households and those who spend a lot of time downloading files and streaming video, currently available at a big discount for the first six months.
Having unlimited data takes all the worry out of your broadband, to – just use it whenever you want without worrying about paying excess data charges.
Last audited 22nd of November 2021
Telstra’s mobile plans start at $55 per month for a hefty 40GB of data and, like all mobile plans, unlimited calls and texts within Australia. From there, you can step up to 80, 120 or 180GB of data, with all but the 40GB plan also supporting 5G for the fastest performance on the latest smartphones – and the 180GB plan is available on a deep discount right now, too.
No matter which plan you choose – even pre paid mobile plans are eligible for bonus Telstra Plus points – you’ll be earning the ability to redeem those bonus points for very desirable tech for free.
Last audited 18th of November 2021
How Do You Track Your Points and Perks?
Once you join Telstra Plus you’ll find a section dedicated to it on your Telstra account page online, as well as in the My Telstra app. There you can see what membership tier you’re on, check your Telstra plus points balance and explore the various perks and rewards that are available to you as you earn points.
Members can also fast-track their points to earn 50% more points across their account. All you need to do is sign up for Telstra’s latest Medium, Large, or Extra Large mobile plans.
When Do Membership Years Start and End?
With the Silver and Gold membership tiers being tied directly to your spending on Telstra services in a given year, it’s important to note that they’re not talking in terms of calendar years here. Instead, your “membership year” kicks off on the date you join the Telstra Plus program, so the tier you’re on depends on how much you spend in that following 12 months.
Once you hit that spending threshold, you’re automatically promoted to the Silver or Gold membership tier, which you stay at for the entire following year.
If you spend less than the Silver or Gold thresholds in that second year, you’ll be moved down to the appropriate tier – but not until the start of your next membership year.
That probably sounds more complicated than it needs to, but look at it this way: once you reach the spending needed to unlock the Silver or Gold membership tier, you’ll be guaranteed to be on it for at least one full year, and usually longer.
Most people with ongoing services will likely just hit a tier and stay there, but for others, spending may change – so it’s nice to know that you’re not instantly moved to a lower membership tier!
What About Other Telstra Bonuses?
Whatever perks and rewards you get with Telstra Plus, you won’t miss out on the famous range of extras that comes with many Telstra services. For example, all Telstra Home Broadband customers get unlimited national phone calls, discounted international calls and access to Broadband Protect.
Telstra Mobile customers get a brilliant set of freebies, including free access to streaming of AFLW, Netball and A-League all year, NRL and AFL replays on demand, data-free Apple Music streaming and access to free Telstra Air Wi-Fi hotspots in Australia and around the world.
Postpaid mobile and home internet consumers also score an additional three months of BINGE standard subscription, plus one month of Foxtel Now.
Should You Join Telstra Plus?
If you’re a Telstra customer – whether it’s for broadband, mobile, home phone, or a combination of all of them – you should get onto the Telstra Plus site and get yourself signed up as soon as possible. It doesn’t cost a cent to join, and the rewards are very real and very desirable.
It’s especially a must-join if you’re about to buy a new mobile phone on a plan with Telstra – you don’t want to miss out on both the extra points and the chance to land on the Silver or Gold membership tiers.
There’s no downside – you’re just getting rewarded for spending money you’d be spending anyway. And that, really, is the best kind of rewards program!