Belong Broadband – Fast, cheap internet? Where have you been all my life?!


Summary

Our Verdict

Belong Broadband


Belong keeps it easy and simple - and free from lock-in contracts

 
Overall 77%
Plans
Extras
Value

If you were able to pick and choose what you wanted in a provider like building a Frankenstein’s monster, what would you select? How about a provider with the network and reliability of Telstra, but the cost and no-fuss attitude of one of Australia’s newest providers? It sounds too good to be true, but with Belong Broadband, it is not. Belong Broadband is a subsidiary of Telstra, which is designed to give you much of the advantages of Telstra but at a far cheaper price. This means you’ve got access to Australia’s best network and most experienced telecommunications experts.

The Facts

  • Data Limits: All Unlimited (NBN) and 100GB-Unlimited (ADSL)
  • Price Categories: Medium ($55) to Medium-High ($90)
  • Connection Types: NBN and ADSL
  • Service Management Apps: No
  • Support: Web Site, Phone

One of the many gripes with Telstra over the years has been their lack of flexibility and the high costs associated with Australia’s biggest telecommunications entity. And while Telstra has done a lot to address these concerns in recent years, Belong has gone one step better by listening to the things we all liked – and didn’t like – about Telstra. Although they are a subsidiary, they’ve got plenty of autonomy, which is perfect because this means they have the advantages of being a part of Telstra’s network but make all their own decisions.

Good quality internet at low prices, which when it comes to broadband is pretty much what everyone wants.

What makes Belong Broadband unique?

Belong Broadband is unique in the way that they’ve managed to walk the line in giving customers exactly what they want. While we keep emphasising the ‘all the good but none of the bad parts of Telstra’ line, we want to emphasise that Belong is not Telstra Lite. They are their own entity. They have a lot in common with many of the newer, smaller providers who have burst onto the scene in recent years offering flexible deals, good quality internet and a no-fuss attitude – all at a good price. Even joining up is easy, with the online process taking a few easy steps. The only difference is that they’ve got the backing – and the network – of Telstra.

A place where you Belong?

All of Belong Broadband’s plans adhere to their core ethos of no fuss, no hassles and no worries. While their website describes their plans as ‘drool worthy’, we aren’t sure if that’s a good or a bad thing. But when it comes to simple plans, month-to-month options, flexibility and a range of great ADSL and NBN options, Belong’s options are worth licking your lips over. Fortunately Belong Broadband is committed to offering both NBN and ADSL plans, something which is great for the 11-12 million Aussies who are as yet unable to connect to the National Broadband Network.

NBN plans

Belong Broadband has three NBN plans: Starter, Standard Plus and Premium, all of which differ on the basis of download speed. The Starter plan has 30MBPS download speeds, which is a pretty standard speed that will allow two people to perform basic internet activities at the same time. Standard Plus bumps it up a tad to 40MBPS, which will be good for three to six people in a household to be online at the same time with minimal interruption.

The big daddy is Premium, which has a speed of 80MBPS as will allow you to invite a football team around to upload their YouTube highlights – it’s that fast. Each of their plans comes with no need to sign up to a long contract – we’re talking month-to-month, baby – which is perfect for renters, students or anyone who doesn’t like to think about what they’ll be doing with their life in 24 months’ time. There is a 12-month contract option however, which comes with a free modem.

Belong NBN Plans

NBN Standard Plus Month to Month
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$70/mth
Min Cost - $130

NBN Premium 12 Month Contract
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$90/mth
Min Cost - $695 over 12 months

NBN Standard Plus 12 Month Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$65/mth
Min Cost - $670 over 12 months

ADSL plans

If you’re still on the ADSL network, never fear! Belong will have something for you. There are basically two plans, which differ depending on download limit. The entry-level one gives you 100GB per month of data, while the second one gets you unlimited downloads. Like with the NBN plans, you’ve got the option of going month-to-month or signing a 12-month contract, although the latter gives you a sweet free modem which is pretty important when it comes to the internet.

Belong ADSL Plans

ADSL Unlimited 12 Month Contract
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$60/mth
Min Cost - $720 over 12 months

ADSL 100GB Month to Month
  • Speeds Vary
  • 100GB Data
  • ADSL2+
$60/mth
Min Cost - $120

ADSL 100GB 12 Month Contract
  • Speeds Vary
  • 100GB Data
  • ADSL2+
$55/mth
Min Cost - $660 over 12 months

Services and customer satisfaction

Belong has established one of the most sophisticated and futuristic online contact portals available in Australia, where you can pay you bill, track your orders and overall manage your broadband service. This is a great service which is surprisingly rare among Aussie telcos. It makes managing your broadband that much easier. If you do need to get in touch, their call centre is open Monday to Sunday from 7am to midnight. Call them on 1300 235 664. Like parent company Telstra, Belong’s customer call centres are mostly based offshore with a complimentary Australian component.

Belong support

Belong will be happy to help you with:

  • Looking to join Belong
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • Belong Voice
  • Billing Questions
  • All other Belong Services

Awards and recognition

Belong Broadband is a real no fuss kind of provider, so much so that if they won awards we feel that they might just place them on the mantle and forget about them while getting back to business. They’re mainly recognised for their good quality internet at low prices, which when it comes to broadband is pretty much what everyone wants. This means while they’re good for students and renters – no contracts, remember – they’re also good for families and people who need their internet to work smoothly and reliably all the time (so pretty much everyone).

The Good

  • Unlimited data on all NBN plans.
  • Free modem on contract plans.

The Gotchas

  • Month-to-month plans cost more.
  • ADSL 100GB plans only $10 cheaper.

Belong Broadband: Telstra for people who don’t want to pay Telstra prices

Belong Broadband is a simple provider, which isn’t going to cost you too much but will not skimp on the quality. While there are plenty of us who would be keen on having bells, whistles and fireworks thrown in – Belong doesn’t really have any good streaming options, for example – if you want internet that works and won’t break the bank, then there’s a good chance you’ve found a provider you Belong to.

Unlimited Data with Belong

Get unlimited NBN data + a free WiFi modem for just $55/month. Zero standard activation fees!

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