Experts Score:
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Review Summary

Overall - 90%
Plans - 80%
Extras - 80%
Value For Money - 95%

86%

Score

If keeping it nice and simple – and not having to agree to a contract if you don’t want to – sounds good, then give Belong a buzz on 1800 214 348 to find out more!

User Rating: 2.11 ( 121 votes)

When you’re looking for broadband providers, how do you know you’re getting a good deal? You want a reliable connection, fast download speeds, and a  decent data allowance. And with Belong, it looks like there’s an Aussie broadband providers that’s pushing all the right buttons.

At last, a broadband provider that looks like it’s trying to press all the right buttons.

During our investigation into the Top 5 Aussie broadband plans for gamers, families, singles, streaming and everyday downloading, there were a few points that kept cropping up.

In every case, we wanted a reliable connection with fast speeds. We wanted decent data allowances. And we wanted the option to pay month by month, without having to pay to break a contract if circumstances changed – which they frequently do.

Using Belong broadband.Finally, broadband that makes you feel like you belong! Photo: Pexels.

What makes Belong different?

Now there’s an offering from Telstra called Belong. And the company says it does all of the above.

Just thinking about it makes me giddy. No more fretting over dropped connections or data caps. No more stressing about moving costs or termination fees. Just a monthly payment and BOOM – internet for days.

To be fair, things have gotten better over these last few years. There are a lot of deals out there that offer most of what I want. But never the whole shebang.It’s sort of like the the Aldi-to-Woolworths comparison. Sure, the prices are lower and the content looks the same – but there’s an obvious difference.

It could be that they want to bundle my broadband plan with a landline or mobile service. Or that there’s a huge connection fee. Or the service only works with a supplied modem – which cost more.

So you can understand why I’m a little wary of a service that seems to have it all.

With that in mind, it’s time we took a good long look at what Belong has on offer.

Unlimited Data with Belong

Get unlimited NBN data + a free WiFi modem for just $60/month. Zero standard activation fees!

Belong’s NBN Plans

Belong’s NBN plan only has 100GB and Unlimited data plans. They also let you choose between signing up for a 12-month contract or going month-to-month. This cuts the monthly fees by $5 a month and gets you the WiFi modem for free. But then you’re subject to a pro rata Early Termination Charge for each month left on your contract.

  • Choice of data (100GB/Unlimited)
  • Contract or month-to-month
  • speed boosts available

There are no calls included in the Belong NBN package. However, subscribers can purchase a Belong Voice pack for $10/month. For NBN subscribers this comes in the form of a voice call app that enables national and international calls over the internet.

The NBN plan also offers monthly “speed boosts” that shift download speeds from a top of 12Mbps to up to 50Mbps for $10/month or up to 100mbps for $30/month.

 OfferConnectionDataPrice
Sorting Options
  • Price (low to high)
  • Price (high to low)
  • Data (high - low)
  • Data (low to high)
contracts (# of months, 0 signifies no contract)Other keywords (e.g. senior)

Unlimited NBN Broadband


  • 12 Month Contract

  • Affordable & no peak or off peak limits

  • Deal: $0 Activation + $0 Modem

  • $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
nbn

NBN

Basic evening speed30Mbps & 60MbpsSpeed Boost Available
9999

Unlimited
Data

$60/mth

12 Mth Contract

Min Cost

Min cost $720 over 12 months. *(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
12

Monthly NBN Broadband - Unlimited


  • Month-to-Month Contract

  • Affordable & no peak or off peak limits

  • $60 Wi-Fi modem, $0 standard activation*

  • Deal: $80 free mobile credit
1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
nbn

NBN

Basic evening speed30Mbps & 60MbpsSpeed Boost Available
9999

Unlimited
Data

$70/mth

No Contract

Min Cost

Min cost: $130
*(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
0

Monthly NBN Broadband - 100GB


  • Month-to-Month Contract

  • Affordable & no peak or off peak limits

  • $60 Wi-Fi modem, $0 standard activation*

  • Deal: $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
nbn

NBN

Basic evening speed30Mbps & 60MbpsSpeed Boost Available
100

100GB
Data

$55/mth

No Contract

Min Cost

Min cost: $115
*(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
0

NBN Broadband - 100GB


  • 12 Month Contract

  • Affordable & no peak or off peak limits

  • Deal: $0 Activation + $0 Modem

  • $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
nbn

NBN

Basic evening speed30Mbps & 60MbpsSpeed Boost Available
100

100GB
Data

$50/mth

12 Mth Contract

Min Cost

Min cost $600 over 12 months. *(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
12senior
See all Belong packages

Belong’s ADSL2+ Plans

Again with the choices! Belong gives you the option to to choose to sign up for a 12-month contract or month-to-month, with the latter costing more while the former still nets you a WiFi modem for free.

  • Choice of 12-month contract or month-to-month
  • 100GB or Unlimited data plans
  • Phone line bundle available

The Belong ADSL2 plans bundle a home phone line rental into the service. If you already have an active Telstra line connected, you can save $20 a month on the above rates. However, you will need an active Telstra line for this service, and that’s usually around $25 a month.

The ADSL2 plan allows basic phone call services. This lets you receive calls from any source, and make outbound local (STD) calls and calls to 000, 1223 (free directory assistance), 13, 1300 and 1800 numbers. As an ADSL subscriber,  you can also purchase a call pack that delivers international and non-standard calls on top of the calls listed above.

 OfferConnectionDataPrice
Sorting Options
  • Price (low to high)
  • Price (high to low)
  • Data (high - low)
  • Data (low to high)
contracts (# of months, 0 signifies no contract)Other keywords (e.g. senior)

Monthly ADSL2+ Broadband - 100GB


  • Month-to-Month Contract

  • Affordable & no peak or off peak limits

  • $60 Wi-Fi modem, $0 standard activation*

  • VOIP Phone Service from $10 extra/month

  • Deal: $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
adsl2

ADSL2+

Up to 20Mbps
100

100GB
Data

$60/mth

No Contract

Min Cost

Min cost: $120
*(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
0

ADSL2+ Broadband - 100GB


  • 12 Month Contract

  • Affordable & no peak or off peak limits

  • VOIP Phone Service from $10 extra/month

  • Deal: $0 Activation + $0 Modem

  • $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
adsl2

ADSL2+

Up to 20Mbps
100

100GB
Data

$55/mth

12 Mth Contract

Min Cost

Min cost $660 over 12 months. *(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
12senior

ADSL2+ Broadband - Unlimited


  • 12 Month Contract

  • Affordable & no peak or off peak limits

  • VOIP Phone Service from $10 extra/month

  • Deal: $0 Activation + $0 Modem
  • $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
adsl2

ADSL2+

Up to 20Mbps
9999

Unlimited
Data

$60/mth

12 Mth Contract

Min Cost

Min cost $720 over 12 months. *(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
12

Monthly ADSL2+ Broadband - Unlimited


  • Month-to-Month Contract

  • Affordable & no peak or off peak limits

  • $60 Wi-Fi modem, $0 standard activation*

  • VOIP Phone Service from $10 extra/month
  • Deal: $80 free mobile credit

1300 710 100Go to site >
bbph

free mobile credit


Belong broadband
adsl2

ADSL2+

Up to 20Mbps
9999

Unlimited
Data

$70/mth

No Contract

Min Cost

Min cost: $130
*(additional charge applies for non-standard activations).

belong1300 710 100
Go to site >
0
See all Belong packages

Does Belong offer a special bundle or plan?

Well, there are a few.

First, you can bundle a Telstra landline with your ADSL2 plans. this may be a good idea, because at the time of writing, the next closest Telstra plan starts at $24.95/month.

Second, the ADSL plan lets you make free calls to standard local numbers, but not national numbers, international numbers or mobile numbers. This requires the Belong Voice app for another $10/month.

And lastly, the modem. It looks to be a top-quality WiFi unit, and comes complete with the software to initiate setup and installation. But it’s $60 straight off the bat – unless you subscribe to a 12-month contract. This is a sticking point for those of us who already have a modem, and know how to set up a broadband connection.

Belong’s customer service and support

Belong gives you a good few ways to get in touch with their technical support, accounts and sales teams for anything you might need. If you’re after a solution to a technical problem, just head to their website and read through their extensive FAQ, or send in a request via their online form. To chat to the friendly sales team to ask about Belong’s belong plans, call 1300 235 664 from 7am to 12 midnight AEST.

Call Belong helpdesk
Belong can help you with:
  • Setup
  • Installation Help
  • Connection Questions
  • Technical Support
  • Payment
  • Changes to your Plan

Does Belong offer any added extras?

Two attract our attention. First, there’s the modem. It looks to be a top-quality WiFi unit, and comes complete with the software to initiate setup and installation. But it’s $60 straight off the bat – unless you subscribe to a 12-month contract. This is a sticking point for those of us who already have a modem, and know how to set up a broadband connection.

The second extra is an $80 SIM card. When you sign up to a Belong broadband plan (and order the modem), they will send you a mobile SIM loaded with $80 free credit. This will be delivered in 2-5 days. When you receive the SIM, you can activate your Belong mobile service via the Belong app. You can keep your number with this SIM card, which is also nice. Check out all of Belong’s mobile plans here.

Who belongs with Belong?

There are several use case where Belong stands out.

You are moving to a new place and you need broadband fast.

This deal is for you! No wondering about overage costs or line rental fees. No fudging around over one-time activation costs. If there’s a Telstra line in place, you’re done. Just plug in the modem, install, and away you go. And if you want to save a little, the contract options will let you take $5 off each month.

You’re renting a place – but don’t know how long for.

This is a problem faced by students, contract workers, travelling artists, and remote employees across the country. You might be renting in a location that’s convenient for work, study or long-term holiday. But what happens to your broadband plan when you’re done? Under any other plan, you’d have to pay a Early Termination Charge. With Belong’s month-to-month option, your obligations end at the end of each calendar month.

View Comments

4 Comments

  1. Troy June 23, 2016 at 12:58 am - Reply

    I have just signed up for belong,because tpg & dodo have no vacant ports and I didn’t pass Telstra’s credit check, ass they have ports available,the rep told me about their sister co called belong! Once it’s all up and running I’ll let you no how they good there service is

  2. melody July 4, 2016 at 9:29 am - Reply

    we signed up thinking we had a great deal, but after finding out going calls weren’t included& poor call center service, we changed to Telstra and were slapped with a $200 early termination fee! We had thought it was just a month by month with no hassles (which in our belief meant costs etc) Still reading through the fine print and attempting to find this clause : ( Not happy with Belong at all! Lesson- be wary if its too good to be true then its not- and read carefully before joining

    • Anthony Horan July 4, 2016 at 6:24 pm - Reply

      “Read carefully” is the best advice when signing up for a fixed-term plan (which is effectively a contract). Every ISP has to provide what’s known as a “Critical Information Summary” (CIS) on their web site for each plan, written in plain English, and that will outline what fees may apply for cancelling early. In the case of Belong, the relevant bit is under the heading “What happens if I cancel my Belong service?” and it includes the following:

      “If you’re on a 12 month fixed term plan and you cancel after activation but before the 12 month term has ended, you’ll be charged an Early Termination Charge (ETC), The maximum ETC is $240 and decreases by $20 each billing month.”

      Belong does offer a month-by-month option which has no early termination fee, but with a contract you will find every provider charges one if you leave before your contracted period is up. You’ll find that Telstra also has an ETC condition, by the way 🙂

  3. tom October 5, 2016 at 6:07 pm - Reply

    customer rep offered a connection at the earliest and date is end of this month. tried contacting customer service last 2 days. no response even after 1 hour waiting ! pathetic service !!

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