iPrimus Broadband – The new kid on the block is all grown up


Our Verdict

iPrimus Broadband

With an emphasis on quality over price-cutting - but still offering solid value - iPrimus is a great choice.

Overall 81%

The name iPrimus might still be relatively new to many Aussies, but it might come as a surprise to learn that the company recently celebrated their 20th birthday. Through a combination of investment in networks and nodes, forward thinking and offering a wide variety of plans that suit almost every user, iPrimus has emerged as one of the bigger players on the Aussie market. Their move into the Vocus group stable has only served to further cement their status as one of Australia’s leading lights.  

The Facts

  • Data limits: 100GB (ADSL only), Unlimited
  • Connection types: NBN, ADSL
  • Price categories: Medium-High
  • Service Management Apps: Yes, iOS and Android
  • Support: Phone, Email, Website, App

For those who remember the bad old days of two – or even one – telecommunications provider, iPrimus was the first sign we saw of a new, deregulated world of customer-focused telcos who no longer took their place in the market for granted. It might seem odd to say so, but after Telstra and Optus, iPrimus is the third-oldest telco on the Aussie landscape. For customers, this is ideal as they still have their eagerness to please but they place it alongside a level of experience and understanding that few can match.

iPrimus recently became part of the Vocus group, which gives them access to a broad international network which few other Aussie providers can match.

What makes iPrimus Broadband unique?

iPrimus is unique in that they have over 20 years experience but they still operate in many ways like a new provider. They’ve also grown rapidly, largely due to ambition and an understanding of the direction in which the Aussie market is headed. Crucial in their growth was their desire to thing over the horizon. As a provider, iPrimus Broadband made one crucial step early on – they got their own broadband hardware into as many local phone exchanges as possible. They could then offer dedicated Primus services, bundling iPrimus broadband and Primus home phone – all without the cost of renting exchange capacity from Telstra. Given that most of the providers still rent some or all of their capacity, this gives iPrimus a huge advantage. iPrimus recently became part of the Vocus group, which gives them access to a broad international network which few other Aussie providers can match.

iPrimus Broadband’s plans

iPrimus Broadband’s plans are also organised in a different fashion to the traditional Aussie telco. While they offer both NBN and ADSL plans, they don’t differentiate on that basis. Instead, they group their plans into three groups: 100GB of data (both NBN and ADSL), unlimited data (both NBN and ADSL) and Entertainment (NBN only, the latter of which comes with a TV package included. They’re also fond of a special deal or two, so be sure to keep an eye on their seasonal offerings in order to pick up something special.

iPrimus 100GB data plans (ADSL and NBN)

iPrimus Broadband’s entry-level plan for both ADSL and NBN comes with a 100GB data limit. While it might sound like a lot, it’s only really suitable for light internet users. If you’re game on gaming or keen to stream, the unlimited plan is for you. Otherwise if you just use the internet at a light or moderate level and have a relatively small household, the 100GB plan is for you. There are two speed options available: Basic and Supercharged. Basic gives you an NBN12 speed, while Supercharged will hook you up with an NBN50 – which is pretty good for all types of internet usage (your limited data limit notwithstanding).

There are three plan options: month-to-month, 12-month and 24-month deals. With the month-to-month you’ll need to pay an upfront fee. You’ll also need to shell out for an upfront fee for the 12-month plan, although this is lower. Both of these deals include line rental, while you’ll be charged for your calls at a pay-as-you-go rate. The 24-month plan has no upfront fee – plus it comes with an additional 100GB per month (making it effectively a 200GB limit) and free calls to all AU landlines.

iPrimus Broadband ADSL Plans

100GB Basic
  • Speeds Vary
  • 100GB Data
  • ADSL2+
$100 modem fee
Min Cost - $160 over 1 month + $15 P&H. Cost per 1MB $0.0006

100GB Basic
  • Speeds Vary
  • 100GB Data
  • ADSL2+
$60 modem fee
Min Cost - $780 over 12 months + $15 P&H. Cost per 1MB $0.0006

100GB Basic
  • Speeds Vary
  • 100GB Data
  • ADSL2+
Min Cost - $1,440 over 24 months + $15 P&H. Cost per 1MB $0.0006

iPrimus unlimited plans (ADSL and NBN)

If you love a good download or just don’t want to come to the end of the month worrying about each megabyte, iPrimus’ ADSL and NBN deals are the perfect fit for you. Like the 100GB plans, there are two speeds: Basic and Supercharged. Basic gives you an NBN12 speed, while Supercharged will get you an NBN50 – which is covers most if not all types of internet usage.

The deal includes line rental, with calls charged at a pay-as-you-go rate. It is available on a one-month, 12-month or 24-month basis. The 24-month contract is the only one to waive the set-up fee. Each of the three plans comes with your choice of bonus: 2000 international minutes to selected countries or unlimited calls to all AU numbers. The selected countries are a pretty good set of offerings: United Kingdom, India, New Zealand, USA, Canada, Germany, China, Malaysia, Italy, Greece, Ireland, France, Turkey, Netherlands, Serbia, Poland, South Africa, Croatia, Philippines, Macedonia, Sri Lanka, Hong Kong, Singapore, Hungary and Japan.

iPrimus entertainment plans (NBN only)

Are you not entertained? If not, then iPrimus has something for you (and if yes, you might not be as entertained as you can be… so read on). The iPrimus entertainment plan is basically the NBN unlimited plan from above, but including Fetch TV. The same speed options (i.e. Basic or Supercharged) apply. The Entertainment Pack includes a Fetch Mini set-top box and your choice of one premium channel pack. The plan also includes unlimited national calls, but only if you choose the Supercharged option – with the Basic option coming with calls on a pay-as-you-go basis. Furthermore, the Entertainment Pack is available only on the 24-month contract option.

iPrimus Entertainment NBN Plans

Unlimited Data Plus Entertainment Supercharged
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
Min Cost - $2,160 over 24 months + $55 activation fee + $15 P&H

Services and customer satisfaction

iPrimus customer service can be reached between 9am and 6pm Monday to Friday at 13 17 89, while technical support is available 8am to 11pm seven days a week. If you’re not keen to call, their Live Chat option also operates during these hours, while emailing customerservice@iprimus.com.au will get you a response quick smart. If you’d like something a bit more casual, the company also keeps a strong presence on Facebook, Instagram and YouTube — just head to the social media platform of your choice and search for ‘iPrimus’. Before you do, though, a fair warning — it’s mainly memes and videos.

Although the company is Australian owned and headquartered in Melbourne – and international parent company Vocus in headquartered in Sydney – the iPrimus call centre is split between Australia and offshore. As with plenty of the other providers who have based their call centres overseas, this does usually mean savings for the customer – although it can also be inconvenient in some instances.  

iPrimus support

The iPrimus customer service and technical support team can solve anything from connection issues to billing questions without hassle. Give them a call about:

  • New account enquiries
  • Technical support
  • Plan changes
  • Billing questions
  • Changes to download limits

Awards and recognition

Aside from being a ‘middle aged’ Aussie internet provider in a time of tweens, iPrimus is also recognised as being family friendly. Their ‘internet pause’ option allows you to temporarily cut your broadband while you enjoy a family meal or listen to mum’s birthday speech – which is a welcome addition for plenty of families and their device-addicted kids. They’ve also got the ‘bill pause’ option, which lets you pause your bill for up to a month – i.e. for a family holiday, or if mum’s speech is really taking a while – which is perfect as you won’t need to pay for what you don’t use. This means they are the ideal family broadband provider.

The Good

  • Offers a wide range of plans across different broadband connections and speed tiers
  • Broadband plans can be bundled with Fetch TV
  • Plans are offered on a month-to-moth, 12-month, and 24-month options

The Gotchas

  • Very limited range when it comes to the amount of data on offer
  • Only one speed option for Fetch TV bundle

iPrimus Broadband: Simple does not mean basic

Compared with their stable-mate Dodo, iPrimus is more expensive – however you get more for your buck. iPrimus has gradually established an extensive network, which has only increased since the acquisition by Vocus. Their bundles are where it’s at, while the addition of Fetch TV means that on the whole you’ll be getting plenty of entertainment with the one deal. While we still think the 100GB limit is a tad too low, if you’re a light internet user it might be the ideal one for you.


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