Review was updated on 26 May 2021
The name iPrimus might seem relatively new, so it might come as a surprise to learn that the company recently celebrated their 24th birthday. Now one of the bigger players on the Aussie market, their move into the Vocus group stable only served to further cement their status as one of Australia’s biggest broadband providers.
What’s In this Review
iPrimus Broadband Review
For those who remember the bad old days of two – or even one – telecommunications provider, iPrimus was the first sign we saw of a new, deregulated world of customer-focused telcos who no longer took their place in the market for granted. After Telstra and Optus, iPrimus is the third-oldest telco on the Aussie market. This gives them a level of experience and understanding that few can match.
About iPrimus Broadband
iPrimus has over 20 years experience in the broadband business, but they still operate like a new provider. They’ve also grown rapidly, largely due to ambition and an understanding of the direction in which the Aussie market is headed. As a provider, iPrimus Broadband made one crucial step early on – they got their own broadband hardware into as many local phone exchanges as possible. They could then offer dedicated Primus services, bundling broadband and home phone – this gave iPrimus a huge advantage. iPrimus has been part of the Vocus group since 2016, which gives them access to a broad international network which few other Aussie providers can match.
What Plans Does iPrimus Broadband Offer?
iPrimus Broadband’s plans are organised in a different fashion to the traditional Aussie telco. While they offer both NBN and ADSL plans, they now only offer ADSL to those without access to the NBN, and don’t advertise their ADSL plans online (you need to call iPrimus’s sales line to connect via ADSL). The sole ADSL plan is a $60/month plan available on contract that gives you 100GB of data per month.
iPrimus’s NBN plans are divided into four speed tier choices – NBN 50, NBN95, NBN 200 and NBN350; and all plans providing unlimited data. The company has recently scrapped the 12-month term so all plans are now with no lock-in contract.
Unlimited Plans
If you love a good download or just don’t want to come to the end of the month worrying about every megabyte, iPrimus’ NBN unlimited deals are the perfect fit for you. The NBN50 plan delivers 50Mbps typical evening speed, the NBN95 plan is quoted as having a 95Mbps average evening speed, the NBN200 plan delivers 200Mbps while the NBN350 plan quotes 350 Mbps typical evening speed. The deal includes a phone line with pay-as-you-go calls. iPrimus also offers their new Home Superfast plan with uncapped data and configured on NBN200, though for now it’s only available to FTTP and HFC customers in select areas.
iPrimus Plans
Save: $10/mth for first 6 mths. Offer ends 25/06/24![]()
Free Wi-Fi 6 modem if you stay connected for 12 mths. T&Cs apply- Premium
- No Lock-in Contract
- Unlimited Data
- NBN 100™ Fixed Line
- Typical evening speed of 100Mbps downstream and 17mbps upstream
- No set up fees
- $80/mth
Min Cost - Total Minimum Cost is $210 ($90/mth plan fee + $120 modem cost = $210)
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Free Wi-Fi 6 modem if you stay connected for 12 mths. T&Cs apply- Standard Plus
- No Lock-in Contract
- Unlimited Data
- NBN 50™ Fixed Line
- Typical evening speed of 50Mbps downstream and 17mbps upstream
- No set up fees
- $80/mth
Last audited 8th May 2023
Entertainment plans
Are you not entertained? If not, then iPrimus has something for you. iPrimus offers entertainment options on their NBN unlimited plans from above, with optionally able to include Fetch TV. Starting at $10 a month, the Fetch add-on includes a Fetch Mini set-top box and your choice of one premium channel pack.
Add Fetch TV to any iPrimus NBN Plan
Enjoy an all-in-one box with Free-to-Air, subscription channels & streaming apps in one simple menu. You can even pause, rewind and record live TV! Add it to your iPrimus plan for only $10/mth!
FeaturediPrimus Features
Getting an internet plan from iPrimus ensures that you have some of the best options. You can build the plan that’s perfect for your needs, allowing you to choose between speed tiers. Whatever you need from a broadband service, iPrimus has got you covered.
What are iPrimus’ Best Features?
iPrimus Service and Customer Satisfaction
To get in touch and know more about what iPrimus offers, call 13 17 89. iPrimus customer service can be reached between 9 am and 9 pm Monday to Friday, while technical support is also available 9 am to 9 pm weekdays and 9am to 6pm on weekends. If you’re not keen to call, their Live Chat option also operates during these hours, while emailing customerservice@iprimus.com.au will get you a response quick smart. If you’d like something a bit more casual, the company also keeps a strong presence on Facebook, Instagram and YouTube — just head to the social media platform of your choice and search for ‘iPrimus’. Before you do, though, a fair warning — it’s mainly memes and videos.
Although the company is Australian owned and headquartered in Melbourne – and international parent company Vocus is headquartered in Sydney – the iPrimus call centre is split between Australia and offshore. As with plenty of the other providers who have based their call centres overseas, this does usually mean savings for the customer – although it can also be inconvenient in some instances.
The iPrimus customer service and technical support team can solve anything from connection issues to billing questions without hassle. Give them a call about:
Awards and recognition
Aside from being a ‘middle-aged’ Aussie internet provider in a time of tweens, iPrimus is also recognised as being family-friendly. Their ‘internet pause’ option allows you to temporarily cut your broadband while you enjoy a family meal or listen to mum’s birthday speech – which is a welcome addition for plenty of families and their device addicted kids. They’ve also got the ‘bill pause’ option, which lets you pause your bill for up to a month – i.e. for a family holiday – which is perfect as you won’t need to pay for what you don’t use. This means they are the ideal family broadband provider.
The Pros and Cons
The Good
The Gotchas
Summary: Is iPrimus Right for You?
Compared with their stable-mate Dodo, iPrimus is more expensive – but only by a few dollars, and you get more for your buck. iPrimus has established an extensive network, which has only increased since its acquisition by Vocus. Their bundles are where it’s at, where the addition of Fetch TV means that you’ll be getting plenty of entertainment in the one deal.
iPrimus FAQs
Want to know what people are asking about iPrimus? Check out these frequently asked questions to stay in the know regarding all things iPrimus. If you’re still unsure whether iPrimus is right for you, check out our iPrimus review for more details on the provider.
Want to know what people are asking about iPrimus? Check out these frequently asked questions to stay in the know regarding all things iPrimus. If you’re still unsure whether iPrimus is right for you, check out our iPrimus review for more details on the provider.
Yes, but not directly. Both iPrimus and Dodo Broadband were owned by a company called M2 Group until 2016 when that company was merged into the giant Vocus Group, which now operates both providers. Each is run as a separate company with different plans and pricing, with much of the same network shared.
No. In fact, iPrimus was the first internet provider in Australia to reduce their reliance on Telstra during the ADSL days, by putting their own equipment into phone exchanges to connect customers directly to iPrimus.
While iPrimus’s internet services don’t use either company, iPrimus does sell mobile SIM only plans as well, and those are powered by the Optus 4G network.
All you need to do is pick up your handset and dial your VoIP number (your home phone number) including the area code, then enter your PIN and press the # key. If accessing voicemail from another phone, dial your VoIP number and press the * key when it answers, then enter your PIN and press the # key.
Many familiar premium channels can be found on Fetch TV – including some of the biggest names in global TV – adding up to a grand total of 47 channels. Available in the four premium packs are channels like BBC First, UKTV, TLC, Nickelodeon, ESPN, Comedy Central, and MTV.
The easiest way to get in touch with iPrimus for everything from customer enquiries to technical support is to call them on 131 789. Accounts and billing is available from 9am to 6pm Monday to Friday; sales enquiries and technical support from 9am to 9pm weekdays and 9am to 6pm on weekends.
If you’ve decided to switch to another provider and need to cancel your account, call 131 789 and a member of the iPrimus customer service team will get the cancellation sorted out for you. Keep in mind that if you’re still under contract, an early termination fee may apply.
iPrimus has used several different modems over the years, from NetComm models to Huawei models. If you’re not familiar with changing the settings on a modem, it’s recommended you give tech support a call on 131 789. They’ll be able to walk you through the right steps based on the type of iPrimus modem you have.
With the NBN providing the connectivity for all ISPs, it’s rare for there to be any sort of outage that affects just one particular ISP – but it can and does happen. If your iPrimus connection isn’t working, turn your modem off and on again and wait 60 seconds. If you’re still not able to connect, contact iPrimus and they’ll be able to check to see if there’s a fault.
The NBN numbers you see in plans reflect the download speed that you can expect in perfect conditions. NBN 50 is the slowest, while NBN 350 is the fastest (although this is only available in certain locations). If you’re streaming video or in a household with multiple people, NBN 95 or NBN 200 will help make sure everyone is able to use the internet without buffering.
If you sign up to a 12-month contract plan, iPrimus will supply you the right modem for your NBN connection type. You can use your own if you have one (as long as it’s not locked to another internet provider) but for the best results, there’s every reason to use the one supplied by iPrimus.
Yes, you can sign up without a contract – but you’ll have to pay $ an installation fee up front for the connection and your modem. Still, it’s a very reasonable price compared to buying a modem yourself. In fact, all plans offered by iPrimus are currently month-to-month.
No – you’ll need to return it if and when you cancel either your Fetch TV service or your iPrimus connection. You can also optionally buy a Fetch TV box outright from major electronics retailers, and then use it with your iPrimus unlimited-data service.
