Fetch TV

Fetch TV Australia Contact Phone Number


Contact Fetch TV today!

Fetch TV can help you with the following:

  • Technical issues
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans

Enjoy the very best entertainment all in one place when you get your very own Fetch TV box set through some of the leading broadband providers in Australia. Choose among these bundles from Aussie Broadband, iPrimus or Dodo, and take your pick between getting a Fetch Mini or a Mighty box.

With your Fetch TV, you get access to all FTA channels and catch-up services, plus use your streaming subscriptions to watch your favourite shows from Netflix, Stan, hayu, and more. Also get access to the TV Store to buy episodes or seasons of shows, and rent or buy the latest movie releases as well. If that’s not enough, you can also catch up on shows you’ve missed by recording using your Fetch Mighty box — and use the Fetch TV app to watch on the go!

Contact BINGE customer service via Live Chat
Contact Fetch customer service via ISP

Fetch subscribers can contact their internet service providers should they have questions and other inquiries about Fetch TV.

Customers who have Fetch accounts can login to fetchtv.com.au/account to receive online support.

Contact BINGE customer service via Email
Contact Fetch customer service via Email

For other concerns, you can send an email at contactus@fetchtv.com.au. It is important to note that this does not serve as customer service email address for Fetch.

What People Ask about Fetch TV

  • Do I Need a Technician to Install Fetch TV?

No – that’s the great thing about Fetch TV. The only installation needed it to connect it to your TV antenna and your internet via wi-fi or Ethernet, and that’s it – you’re good to go. It’s quick, simple, easy and you can take it with you if you move.


  • Can I Get Foxtel Now on Fetch TV?

No – and you most likely never will. Fetch is, in many ways, a direct competitor to Foxtel and Foxtel Now, providing a pay TV set top box but using broadband internet to deliver channels. If you’re keen to try Foxtel Now, we’d recommend picking up either the Foxtel Now box or the Telstra TV 3.


  • Can I Get Kayo on Fetch TV?

No – as a Foxtel company, Kayo is unlikely to ever be made available as a Fetch TV app, a side effect of the competition between the two companies. For Kayo access on a TV, we’d recommend either the Apple TV 4 or the Telstra TV 3, both superb devices for Kayo and many other streaming services. If you’d rather not spend too much, though, Google’s Chromecast does the trick in conjunction with your smartphone.


  • Are Any Streaming Subscriptions Included?

No – it’s up to you to subscribe to the streaming services you want to use on the Fetch box – and of course, you can bring your existing subscriptions and start streaming Netflix, Prime Video, hayu, Stan and others on your new Fetch box.


  • Can I Record on Fetch TV?

Yes, absolutely – as long as you have the Fetch Mighty box. That powerful device lets you record multiple channels at the same time. The Fetch Mini doesn’t allow recording at all, but contains a small amount of memory so that you can pause live TV for up to around half an hour, or rewind and replay as needed. You can also browse and stream recordings from a Fetch Mighty on the same home network.


  • How Many Channels Can the Fetch Mighty Record at Once?

The Mighty is one of the most powerful video recorders on the market, able to record up to six channels at once while you watch a seventh. You’ll never miss a show again!


  • Can I Use a Second Hand Fetch TV Box?

Fetch recommends that you avoid buying a second hand box, because the previous owner will likely have registered it to their account and ISP, and that can’t be changed. If the seller bought their box outright from a retailer, then you can use the box – but you’d want to be 100% sure or you’ll end up with an expensive paperweight!


  • Can I Use Fetch TV With Telstra?

Yes – if you purchase a Fetch Mini or Mighty outright at a retailer, you can use it with an broadband provider once you’ve got the box set up and activated. Of course, a broadband plan with unlimited data is almost mandatory, since Fetch’s channels all work via continuous broadband streaming.


  • Can I Watch Fetch TV on My Phone?

Yes! Fetch has a free app for both iOS and Android that you can download and pair with your Fetch box. Then you’ll be able to stream TV from it – including your recordings – anywhere you are. You can also download purchased or rented shows and movies to your phone to watch later without using precious mobile data.


  • Can You Get HBO on Fetch TV?

No – the rights to HBO in Australia are owned by Foxtel, so you’ll find HBO’s shows there as well as on their on-demand streaming service Binge. You can still purchase HBO shows from the Fetch TV store, though.


  • Is Disney Plus Coming to Fetch TV?

While it’s a case of “never say never,” Disney doesn’t seem to have any plans to bring their app to Fetch TV for the time being.


  • Can You Use Fetch TV Without Internet?

You can use Fetch’s Mighty and Mini without an internet connection to watch free-to-air broadcasts and recordings, but only for a few days. After that you’ll see a message that the box is locked, and you’ll need to connect it to the internet to keep using it.


  • Does Fetch TV Use Internet Data?

Yes – all of Fetch’s premium channels are delivered via broadband internet streaming, so they use data for as long as you watch them. Of course, other apps such as Netflix also use data. We’d recommend a broadband plan with unlimited data if you’re going to use Fetch TV.


  • How Much Data Does Fetch TV Use?

If you’re getting Fetch TV via an internet provider like iPrimus or Dodo, you don’t need to worry about data usage – it’s only available on unlimited-data plans. If you’re buying the Fetch box yourself, it’s best to use it on an unlimited plan to avoid excess charges, since all Fetch premium channels are delivered via streaming.


  • Can I Use the Fetch TV Box with Another Internet Provider?

If you get your Fetch box from a provider like Dodo or iPrimus, the box is only able to be used with their network – it’s a part of your internet plan. If you’re likely to switch internet providers in the future, the best option is to buy the box outright – Fetch boxes bought at retail work with any provider.


  • How Do I Get a Replacement Fetch Remote?

To order a replacement remote, sign into your Fetch account on their web site, head to “Account Settings” then “Hardware Replacement” and select “Remote Control”.


  • How Do You Add Apps to Fetch TV?

Unlike more conventional streaming boxes, you can’t add extra apps to your Fetch TV box – the apps are chosen and developed by Fetch and all are installed by default.


  • How Do You Reset the Fetch TV Box?

To restart your Fetch box, go into Settings and head to Device Info, then Options, and choose Fetch TV Box Restart. If you’re unable to access menus, try turning off power to the box, waiting 30 seconds then powering it up again.


  • How Do You Turn Off Subtitles on Fetch TV?

Turning subtitles off and on is easy – just press the Text button on your Fetch remote! It’s right above the Apps button.


  • How Do You Unlock a Fetch TV Box?

If you’ve purchased a Fetch box second hand and found that it’s locked, unfortunately there is no way to unlock it – it’s likely owned by the ISP that originally provided it.


  • How Do You Watch Free to Air TV on Fetch?

You need to make sure that the cable from your free-to-air antenna is plugged into the back of the Fetch box – then just scan for available channels during the initial setup of the box, and you’ll then find those channels in your Electronic Program Guide to watch and record.


  • What Channels Come with Fetch TV?

Unlike Foxtel, Fetch TV doesn’t come with any default channels. However, most ISPs that provide Fetch also give you a choice of one channel pack at no extra cost (and often, 30 free movies a month as well). You can look at the various channel packs and what they include – as well as the speciality channels available – on the Fetch web site.


  • Can I Play my Own Videos?

Yes you can – just plug a USB drive into the Fetch Mighty or Mini and play a wide range of different video, audio and even picture files. Or play your own media from anywhere on your home network.


  • Who Owns Fetch TV Australia?

While it’s an Australian company that’s operated for a decade now, Fetch TV is operated in partnership with Malaysian pay TV company Astro All Asia Networks.


iPrimus Plans with Fetch TV

Plan
Inclusions
Price
Unlimited Data nbn100 Month to Month
  • Unlimited Data nbn100 Month to Month
  • No Lock-in Contract
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $90/mth
$90/mth
Min Cost - $204 over 1 month ($99 setup & modem + $15 P&H included)

Unlimited Data nbn100 12 Months
  • Unlimited Data nbn100 12 Months
  • 12 Month Contract
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $90/mth
$90/mth
Min Cost - $1095 over 12 months ($15 P&H included)

Unlimited Data nbn50 Month to Month
  • Unlimited Data nbn50 Month to Month
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $75/mth
$75/mth
Min Cost - $189 over 1 month ($99 setup & modem + $15 P&H included)

Unlimited Data nbn50 12 Months
  • Unlimited Data nbn50 12 Months
  • 12 Month Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $75/mth
$75/mth
Min Cost - $915 over 12 months ($15 P&H included)

Unlimited Data nbn25 Month to Month
  • Unlimited Data nbn25 Month to Month
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $70/mth
$70/mth
Min Cost - $184 over 1 month ($99 setup & modem + $15 P&H included)

Unlimited Data nbn25 12 Months
  • Unlimited Data nbn25 12 Months
  • 12 Month Contract
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $70/mth
$70/mth
Min Cost - $855 over 12 months ($15 P&H included)

Last audited 15 September 2020

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