How to Contact Fetch TV Australia


Fetch TV has revolutionised the way Australians watch their shows. With a Fetch TV box, you can enjoy the very best entertainment all in one place. Fetch TV is available as a standalone box through independent retailers or as part of a package deal through some of the leading broadband providers in Australia

Internet providers like iPrimus, Aussie Broadband, and Dodo Broadband all offer the service as part of their package deals. Once you’re in, all you need to do is choose which Fetch TV box you’d like: the Fetch Mini, the Fetch Mini 4K, or the Fetch Mighty box.

If you’d like to get started, you’ll no doubt want to contact Fetch TV. You can get your queries resolved through multiple ways, whether you’re having technical issues, problems managing your account, or you just want to hear about the latest Fetch TV offers and plans. This guide will take you through how to get in touch with the Fetch TV contact team.

Fetch TV Phone Number

If you bought your Fetch TV box through an internet service provider, you should contact them directly. They’ll have access to your Fetch TV account and will be able to help resolve your queries. However, if you bought your Fetch box through an independent retailer, you can also contact Fetch directly through their website.

With your Fetch TV box, you can access all free-to-air channels and catch-up services, plus use your streaming subscriptions to watch your favourite shows from Netflix, Stan, Prime Video, Hayu, and more. You can also use the TV Store to buy episodes or seasons of shows, and rent or buy the latest movie releases. 

If that’s not enough, you can also catch up on shows you’ve missed by recording using your Fetch Mighty box. Plus, use the Fetch TV app to watch stuff on the go! Check out our review of the Fetch Mini and Fetch Mighty to find out more about their features.

How to Contact Fetch TV Online

Fetch subscribers can contact their internet service providers should they have questions and other enquiries about Fetch TV. Customers who have Fetch accounts can login to fetchtv.com.au/account to receive immediate online support.

For any issues with your Fetch TV service when you’ve purchased it through an internet service provider, it’s best to get in touch with your broadband provider through one of their contact channels. The Fetch contact number is not publicly available and besides, Fetch TV will not have access to your account information and won’t be able to troubleshoot your account.

If you purchased a Fetch TV box from a retailer such as JB Hi-Fi or Bing Lee and have an account directly with Fetch, go to Fetch TV’s website. Log in using your username and password and follow the online troubleshooting process. If you prefer, you can fill out a short form detailing the problem and Fetch will get back to you via email as soon as possible.

Available Fetch ContactHow to Contact Fetch TV
Contact Fetch customer service via ISPThrough Fetch TV Account
Online FormClick ‘Contact Us’ button located at the bottom left of the website

Fetch TV Bill Pay & Financial Help

For concerns regarding bill payments, you can get in touch with Fetch TV by clicking the ‘Contact Us’ button located at the bottom left of the website. From there, choose the option from the three that best describes you as a customer. That will bring you to their online form section where you can fill in with your information and click ‘Submit’.

In most cases, you should contact your broadband provider if you’re having trouble paying your bill. This is because your Fetch TV and internet bills are rolled into one (if you bought your Fetch TV box through an internet service provider, that is).

Your broadband provider will usually operate a financial hardship policy that can give you some help or respite if you’re struggling to pay your bills.

Ways to get FetchHow to Buy Fetch
From an Internet providerAdd Fetch to a new or existing broadband connection
from a retailerBuy a box to connect to any fixed line broadband connection

Fetch TV Plans 

Are you looking for a Fetch TV plan that comes with home broadband? Luckily, plenty of internet service providers offer Fetch TV as part of broadband bundles and deals that see customers get their home internet and TV box in one plan.

Fetch TV packages are becoming increasingly common, with top providers like iPrimus and Aussie Broadband offering the service as part of internet and TV bundles. When you buy a plan with Fetch TV included, you’ll get your choice of Fetch box and remote directly from the broadband provider.

You’ll then have access to thousands of channels, movies, and TV shows, all in a single service. As well as live TV and on-demand services, all your subscriptions, like your Amazon Prime Video, Disney Plus, and Netflix accounts, will appear in one place on your TV. You’ll even get to tune in to Fetch TV’s virtual channels, adding an extra helping of content to your subscription.

Check out some of the top Fetch TV plans offered by broadband providers. You can guarantee you’ll find value for money in these deals!

Fetch TV w/ Internet

Plan
Inclusions
Price
Home Superfast
  • Save: $20/mth for first 6 mths. Offer ends 25/06/24
  • Free Wi-Fi 6 modem if you stay connected for 12 mths. T&Cs apply
  • Home Superfast
  • No Lock-in Contract
  • Unlimited Data
  • NBN 245™ Fixed Line
  • Typical evening speed of 245Mbps downstream and 21mbps upstream
  • No set up fees
  • $90/mth
$90/mth
For the first 6 mths, then $110/mth thereafter
Min Cost - Total Minimum Cost is $230 ($110/mth plan fee + $120 modem cost = $230)

Premium
  • Save: $10/mth for first 6 mths. Offer ends 25/06/24
  • Free Wi-Fi 6 modem if you stay connected for 12 mths. T&Cs apply
  • Premium
  • No Lock-in Contract
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Typical evening speed of 100Mbps downstream and 17mbps upstream
  • No set up fees
  • $80/mth
$80/mth
for the first 6 mths, then $90/mth thereafter
Min Cost - Total Minimum Cost is $210 ($90/mth plan fee + $120 modem cost = $210)

Standard Plus
  • Free Wi-Fi 6 modem if you stay connected for 12 mths. T&Cs apply
  • Standard Plus
  • No Lock-in Contract
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Typical evening speed of 50Mbps downstream and 17mbps upstream
  • No set up fees
  • $80/mth
$80/mth
Min Cost - Total Minimum Cost is $200 ($80/mth plan fee + $120 modem cost = $200)

Fetch TV Deals & Offers

Want to save yourself a bit of cash? Looking for ways to trim your monthly spendings? There are always plenty of Fetch TV deals that you can take advantage of, whether that’s buying your Fetch TV box through a different broadband provider or buying it outright from an independent retailer.

iPrimus logo

Add Fetch TV to any iPrimus NBN Plan

Enjoy an all-in-one box with Free-to-Air, subscription channels & streaming apps in one simple menu. You can even pause, rewind and record live TV! Add it to your iPrimus plan for only $10/mth!

Not Enjoying Fetch TV? Give Foxtel a Try

There’s a constant debate around Fetch TV vs Foxtel, but customers can find great value in both services. If you’re not satisfied with what Fetch TV has to offer, or if you’re after a more budget-friendly option, you might find what you’re looking for in Foxtel and Foxtel Now.

Since they’re in direct competition, there are certain streaming services and apps that are exclusive to both platforms. If you can’t find what you’re looking for on Fetch TV, it’s probably because it’s part of Foxtel. Kayo Sports and BINGE are two notable examples that aren’t found on Fetch, but are offered with Foxtel.

Foxtel Plans

Plan
Inclusions
Price
Foxtel Plus
  • Special Offer: $10/mth off for 12 months
  • Foxtel Plus
  • 12 Month Contract
  • Set-top Box Included
  • Foxtel Plus: 60+ channels of drama, entertainment, lifestyle, kids, docos, reality & more
  • Multiscreen: watch on another screen with the smart TV app or casting
  • $60/mth
$60/mth
For the first 12 months; $70/mth thereafter
Min Cost - $720 on a 12 month direct debit plan. New customers only.

Movies
  • Special Offer: $26/mth off for 12 months
  • Movies
  • 12 Month Contract
  • Set-top Box Included
  • Foxtel Plus: 60+ channels of drama, entertainment, lifestyle, kids, docos, reality & more
  • Movies: 1,000+ movies on demand
  • $69/mth
$69/mth
For the first 12 months; $95/mth thereafter
Min Cost - $828 on a 12 month direct debit plan. New customers only.

Platinum Plus
  • Special Offer: $41/mth off for 12 months
  • Platinum Plus
  • 12 Month Contract
  • Set-top Box Included
  • Foxtel Plus: 60+ channels of drama, entertainment, lifestyle, kids, docos, reality & more
  • Sport: over 50 sports live plus select sports in 4K Ultra HD
  • $99/mth
$99/mth
For the first 12 months; $140/mth thereafter
Min Cost - $1188 on a 12 month direct debit plan. New customers only.

Sport
  • Special Offer: $31/mth off for 12 months
  • Sport
  • 12 Month Contract
  • Set-top Box Included
  • Foxtel Plus: 60+ channels of drama, entertainment, lifestyle, kids, docos, reality & more
  • Sport: over 50 sports live plus select sports in 4K Ultra HD
  • $69/mth
$69/mth
For the first 12 months; $100/mth thereafter
Min Cost - $828 on a 12 month direct debit plan. New customers only.

Fetch TV Contact FAQs

Still got some queries about Fetch TV? Check out the following frequently asked questions to find out more about the service, including what bundles you can get and what streaming services are available.

Do I Need a Technician to Install Fetch TV?

No, the great thing about Fetch TV is that you don’t need to get someone in to install anything. Just connect the Fetch TV box to your TV antenna and your internet via WiFi or ethernet cable, and you’re good to go. It’s quick, simple, easy, and you can take it with you if you move.

Can I Get Foxtel Now on Fetch TV?

No. Since Foxtel is a direct competitor to Fetch TV, it’s unlikely you’ll be able to get Foxtel, Foxtel Now, or any of their services on a Fetch TV box. If you’re keen to try Foxtel Now, we’d recommend getting either a Foxtel Now box or a Telstra TV 3.

Can I Get Kayo on Fetch TV?

No. Fetch TV does not offer Kayo Sports, since it’s a Foxtel company. If you want to access Kayo Sports on your TV, we’d recommend either an Apple TV 4 or a Telstra TV 3, both superb devices for Kayo and many other streaming services. A Google Chromecast is another more cost-effective option.

Are Any Streaming Subscriptions Included?

No. You’ll have to buy your own subscriptions for each streaming service when you get the Fetch TV box, or link your existing subscriptions. You can stream Netflix, Prime Video, Hayu, Stan, and others on your new Fetch box with paid subscriptions.

Can I Record on Fetch TV?

Yes, as long as you have the Fetch Mighty box. Only with this device can you record multiple channels at the same time. The Fetch Mini doesn’t allow recording at all, but does let you pause live TV for up to around half an hour, or rewind and replay as needed.

How Many Channels Can the Fetch Mighty Record at Once?

The Fetch TV Mighty box is one of the most powerful program recorders on the market. It’s able to record up to six channels at once while you watch an additional seventh, meaning you’ll never miss a second of your favourite shows again!

Can I Use a Second-Hand Fetch TV Box?

Fetch recommends that you avoid buying a second-hand box, because the previous owner will likely have registered it to their account and broadband provider, and that can’t be changed. If the seller bought their box outright from a retailer, then you can use the box – but you’d want to be 100% sure of this.

Can I Use Fetch TV With Telstra?

Yes. If you purchase a Fetch Mini or Mighty through an independent retailer, you can use it with any broadband provider once you’ve got the box set up and activated. You’ll naturally want a broadband plan with unlimited data, since Fetch’s channels all work via continuous broadband streaming.

Can I Watch Fetch TV on My Phone?

Yes. Fetch has a free app for both iOS and Android that you can download and pair with your Fetch box. You can then stream TV from your mobile app – including your recordings – wherever you are. You can also download purchased or rented shows and movies to your phone to watch later without using precious mobile data.

Is Disney Plus Coming to Fetch TV?

Yes, Disney Plus is now one of the many streaming apps available on Fetch TV. You can also enjoy a whole host of other popular streaming services, like Netflix, Hayu, Stan, Amazon Prime Video, and more. Plus, more specialised apps are also available for those interested in documentaries, kids shows, dramas, and so on.

Can You Use Fetch TV Without Internet?

You can use the Fetch Mighty and Mini without an internet connection to watch free-to-air broadcasts and recordings, but only for a few days. After that you’ll see a message that the box is locked, and you’ll need to connect it to the internet to keep using it.

Can I Use the Fetch TV Box with Another Internet Provider?

If you get your Fetch box from a provider like iPrimus, the box is only able to be used with their network. This is because it comes as part of your internet plan. If you’re likely to switch internet providers in the future, it’s best to buy the box outright. Fetch boxes bought at retail work with any provider.

How Do You Reset the Fetch TV Box?

To restart your Fetch TV box, go into “Settings” and head to “Device Info”. From there, click “Options” and choose “Fetch TV Box Restart”. If you’re unable to access the menu, try turning off power to the box, waiting 30 seconds, then powering it up again.

How Do You Watch Free-To-Air TV on Fetch?

You need to make sure that the cable from your free-to-air antenna is plugged into the back of the Fetch box. Once you’ve made sure of this, scan for available channels during the initial setup of the box, and you’ll then find those channels in your Electronic Program Guide to watch and record.

What Channels Come with Fetch TV?

Unlike Foxtel, Fetch TV doesn’t come with any default channels. However, most ISPs that provide Fetch also give you a choice of one channel pack at no extra cost. You can see the various channel packs and what they include – as well as the speciality channels available – on the Fetch website.

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