Compare MATE Plans

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MATE Broadband is a well-known and popular network in Australia. It’s known for its casual, friendly approach to connectivity and helps people get online with many different broadband services. The internet provider offers broadband plans with unlimited data and no setup fee, along with home phone and mobile plan options.

This comparison will examine how MATE plans stand against the competition. We’ll consider the features that make MATE Broadband plans unique and the kinds of plans they offer. Take a look below to find out more about what MATE NBN is offering.

What Plans Does MATE Offer?

MATE offers various plans for broadband, including NBN plans. The NBN, or National Broadband Network, is a government-led program that upgrades Australia’s old copper telephone cable network for fibre-optic broadband. The aim is to offer businesses and homes a reliable internet connection.

They don’t currently offer mobile network internet plans, so if you live in an area where you cannot connect to NBN, you may need to look elsewhere for your broadband services.

MATE NBN plan options are rated by degrees of ‘friendship,’ from Great Mates through to Elite Mates. The names are part of the company’s casual approach to internet services. Indeed, the company’s tagline is ‘No contracts between mates.’

We have summarised the current NBN plans available with MATE below. Check them out to learn more about NBN home internet you can get with MATE Broadband.

MATE NBN Plans

MATE offers multiple NBN home internet plan options with unlimited data, no setup fee, and quality internet speed. An NBN connection is more reliable and faster for your home or business. It is designed to offer enhanced upload and download speeds, can support multiple devices, and is generally a more cost-effective solution.

MATE Broadband is known for its simplicity. When you make the switch, you will find a no lock-in contract, great support, and a significantly more straightforward way to connect to the internet using the NBN home connection. The setup process for MATE internet plans has been consistently praised, and you’re likely to experience minimal downtime while waiting for your new NBN connection.

With a range of NBN home internet plan options, you can find the one that suits your budget and your needs with MATE. Check out the various NBN speed tiers below to see what each one involves:

NBN Speed	Description
NBN 25	The Standard Evening Speed is ideal for smaller households with basic internet requirements, such as internet browsing, moderate online streaming in SD, and online gaming. Average speeds (7-11pm) for NBN 25 are 25 Mbps download and 4 Mbps upload.
NBN 50	The Standard Plus Evening Speed is for busier households as it can accommodate more browsing, video streaming in HD on 2 devices at once, and responsive gaming. Typical speeds (7-11pm) are 50 Mbps download and 17 Mbps upload.
NBN 100	Prior to the arrival of the latest speed add-ons (Superfast and Ultrafast), NBN 100 was the fastest speed tier in Australia. Typical speeds (7-11pm) are 100 Mbps download and also 17 Mbps upload. It’s fit for big households and can even accommodate 4K streaming.
NBN 250	Only available to FTTP and most HFC customers, the Superfast NBN has typical download speeds of 250 Mbps, which means it’s great for larger households who need to use the internet to browse, video-call, play online games, stream in HD and Ultra HD, download, and upload files, all at the same time.
NBN 1000	Aptly called the Ultrafast, it’s currently the fastest speed tier offered in Australia. While this speed plan might be too much for those who have no need for something this lightning fast, the advent of streaming, gaming, and the arrival of 8K technology, however, make the NBN 1000 add-on plan an appealing option for many. Telstra is one of the providers in Australia that offers the Ultrafast plan, alongside Aussie Broadband and MyRepublic.

MATE Features

As a friendly and relatively casual broadband provider, MATE has many features that help it stand out. Below, we’ve looked at some of the key elements of the broadband plans offered by MATE.

No Setup Fee

MATE NBN charges zero setup fees for new customers, provided your home is NBN-ready. Unlike other broadband plans, you won’t need to pay any fees on top of your first monthly fee. In fact, with a MATE NBN broadband plan, you can even bring your own modem, meaning you don’t need to purchase it.

You may only need to pay fees for setup when installing MATE NBN home superfast broadband if there has never been a connection at your new address. This is called a New Development Fee.

No Lock-In Contracts

‘No contracts between mates.’

MATE is well-known as a relaxed broadband provider. The company offers a contract-free NBN connection, meaning you’re not locked in. You may only need the connection for a few months or be a renter who doesn’t want to be tied in. With MATE Broadband, you are free to cancel at the end of each month, whichever plan you choose.

While many broadband providers now offer no lock-in contracts, you will find that bigger companies may not, particularly those that offer mobile plans, TV options and more. If you only need an internet plan, MATE Broadband can provide that.

Aussie-Based Customer Support

MATE offers fantastic customer service. In fact, they have won awards for their customer support. If you have a problem, you’ll always get top-notch support from MATE, and one perk of their customer support is that it is all Australian-based.

Aussie support means you won’t be bounced from person to person. You can get a quick answer from local customer support during their contact hours. You can contact MATE by phone as well as by email and online chat function on their website.

Contact hours are 8.30 am and 7.00 pm (AEST), Monday to Friday and 9.00 am to 6.00 pm (AEST) on Saturday.

MATE Broadband Deals

While many internet plans offer discounts on the first month and more, MATE has kept their prices relatively low. This means they don’t often offer discounts on their NBN plans but offer affordable plans consistently.

With good typical evening speeds, affordable mobile plans, and NBN home internet plans with no lock-in contracts, an NBN plan from MATE is usually good value for money.

How Does MATE Compare to Other Providers?

Wondering how the NBN plan offerings from MATE stand up to the competition? We’ve looked closer at the NBN connections available from other companies and how they compare to the NBN internet plans below.

MATE Vs. Optus

Optus is one of the largest telecommunications companies in Australia. They offer everything from internet plans to TV plans. They are considered a good broadband provider in Australia and provide a reliable connection with their NBN plans.

When it comes to services offered, Optus does deliver more than MATE customers can get. Unlike MATE, Optus provides television and broadband bundles, so all your entertainment is packaged into one payment. 

Both broadband providers offer good customer service, but Optus does use a mix of overseas and Australian customer support. This means you’re more likely to get bounced from person to person, whereas with MATE, all help is right in your backyard.

MATE offers slightly better technical support than Optus, so MATE would be a better choice if you require more support from your broadband plans.

MATE Vs. iPrimus

iPrimus is one of the largest internet providers in Australia. They were highly competitive in their early days and made a name for themselves by offering their dedicated ADSL network. They now provide extensive internet plans, including NBN home broadband with unlimited data.

If you’re looking for a convenient way to bundle all your utilities, then iPrimus is the one. They were among the first to begin offering bundled home phones, mobile plans, and broadband in Australia, so they have that process down to a tee. However, as before, if you’re looking for a simple NBN plan, MATE has the better offering.

iPrimus offers a range of NBN plans alongside 5G home internet, so if you’re in an area where NBN home internet does not reach, you can use their 5G connection instead. MATE doesn’t yet offer this option. Additionally, iPrimus now offers a backup modem for your broadband, meaning that if your NBN cuts out, you have 4G to rely on.

iPrimus has excellent customer support with phone, email, and live chat options. However, MATE still stands out for exceptional attention to detail regarding customer support. For internet plans with all the bells and whistles, iPrimus might be the right choice.

MATE Vs. Telstra

Telstra is another large broadband provider in Australia. It is established in the country, and MATE even uses their 4G and 5G networks for their mobile plan options. They offer internet and mobile services to Australian customers.

Telstra is considered a more reliable internet service than MATE but offers poorer customer support options. It also uses a mix of overseas and Australian customer support. Telstra could be a better option if you want to combine your internet and mobile plan, but ranks worse in terms of customer support services.

MATE Vs. Southern Phone

Like MATE, Southern Phone offers a range of NBN connection options, including standard and fast plans. They also provide 5G mobile plan options to bundle with your broadband.

Features of their service include senior solutions to make internet connection accessible to seniors and NBN for businesses. MATE doesn’t offer as many specific perks, nor does it cater to businesses specifically as Southern Phone does.

Like MATE, Southern Phone has entirely Australian-based customer services and serves customers from 8 am to 6 pm, Monday to Sunday. These hours cover more days than MATE. You may also contact them via an online messaging service.

Southern Phone is an excellent option if you’re a senior looking for a service explicitly catering to you or want dedicated services for businesses. They’re also great for those in remote areas, as they offer Sky Muster satellite internet plans. Conversely, MATE is great for renters or those wanting a casual, contract-free broadband service.

MATE Vs. Dodo Broadband

Dodo Broadband has about ten years of experience in the industry and offers various internet plans for customers in Australia. They provide reliable connections and plans, including NBN, 4G, and 5G. Their services are more expensive than MATE, so choose MATE over Dodo if you want the most affordable service.

Like most other broadband services, Dodo uses overseas and Aussie-based support. Their customer support is not rated as well as MATE’s support. Technical support for MATE is also considered better, so choose MATE if you need more technical support.

Regarding value for money, Dodo services are more expensive than MATE in most cases, apart from the top internet speeds, which MATE charges more for.

MATE Vs. Aussie Broadband

Like MATE, Aussie Broadband is Australian owned and operated. They are well-respected, and many, many users recommend their services. They are considered a reliable broadband provider, and even their customer service could be regarded as better than MATE.

They offer all Australian-based customer and technical support, and if you require lots of technical support, the service from Aussie Broadband tends to rate more highly than that from MATE.

Unlike MATE, Aussie Broadband offers 4G home internet and NBN contracts, all with unlimited data. MATE offers NBN unlimited data, but their 4G and 5G plans aren’t as fleshed out.

Aussie Broadband charges more for almost all of its packages and is generally considered better value for money. If a sturdy and reliable connection is what you want, then Aussie Broadband is the one you should choose. However, MATE is a better choice for a more cost-effective internet solution.

Both offer unlimited data and have Aussie-based support. Their differences lie mainly in the reliability and technical support of the two broadband services.

MATE Vs. Moose NBN

Moose is a relatively small telco company in Australia. It’s known for its NBN connections and mobile plans. They offer a few different NBN plans that you can use, from the most basic to connections for family households. Their 4G connection comes from Optus, so like MATE, they share a network with a more prominent company for mobile plans.

Like MATE, Moose offers BYO modem connections, meaning you can save money on their plans by not buying their modem. The plans provided by Moose all come with unlimited data but are generally more expensive than the plans offered by MATE.

They have satisfactory customer service, with phone, email, and ticket services available via the Moose Mobile website. However, you may find their service lacking if you’re used to the technical support you receive from MATE.

As Moose Mobile is, as the name suggests, a mobile provider, their SIM plans are much more fleshed out than MATE. You can find low and high-data plans from their award-winning range. If you’re looking for an internet provider that offers top-notch mobile plans, Moose may be the best option.

MATE Vs. iiNet

iiNet is a large provider of internet services across Australia. It is available throughout the country and is highly recommended by most users. They offer a reliable internet connection, and their plans are good value for money.

Their customer service is based in Australia, the Philippines, and South Africa, so while they offer good support, you risk being bounced from call centre to call centre if you need help. Conversely, MATE has all of their support in Australia.

iiNet offers unlimited data and broadband plans, including NBN-ready internet, ADSL plans, and more. Sometimes, iiNet’s plans are more expensive than MATE for the same speeds. However, they regularly offer discounts and offers for new customers.

iiNet is a safe bet if you’re looking for a reliable connection. It is more expensive than MATE, but you get what you pay for when it comes to broadband.

What People Are Asking About MATE

If you’ve gotten to the end of this review and are looking for more answers, we’ve included the top FAQs regarding MATE broadband below. Take a look to find out more.