MATE Broadband Review: Should You Become #bestmates?


Summary

Our Verdict

Mate Broadband


If it's lots of data and unlimited calls you want, your mates can help you out!

 
Overall 86%
Plans
Extras
Value

Everyone uses the internet differently. Some have modest needs in terms of data and speed, and choose to save money by limiting themselves in these areas. But if you’re an Internet addict, we’ve got good news: MATE Communicate offers unlimited data at a fair price, so you’ll never have to worry about running out of GB again.

When it comes to broadband, everyone’s needs are different. Some use the internet moderately – only to check e-mail, stay in touch with friends and watch videos every now and then. Others rely on their broadband connection for much more – like downloading, streaming or playing online video games which consume a huge chunk of data.

MATE broadbandMATE Communicate offers unlimited data plans, so you don’t have to worry about data usage. Photo: Pexels

How does MATE rate?

There are a plethora of internet providers out there, so it’s natural to weigh your options carefully before choosing one that best fits your needs. However, MATE Communicate Broadband stands out from the crowd due to two major things: the broadband provider does not make you sign a lock-in contract and also offers unlimited data plans. With MATE Communicate, you pay on a month-to-month basis and don’t have to worry about data usage — which can be great for heavy Internet users who spend hours online each day.

The only downside? You might be required to pay extra for a modem, but we’ll get into that a bit later. For now, let’s see what the friendly telco has in store for new and data-hungry customers. As of the latest tally, the NBN has already reached more than 5 million homes and businesses. If you’re covered, you might be on the lookout for the best deal, so let’s take a more detailed look at how Mate compares to other broadband options.

Compare Mate Communicate Broadband Plans

Great value ADSL and NBN broadband deals. Unlimited data. No lock-in contracts.

MATE NBN Plans

You can always check if the NBN is available in your area using our NBN rollout map. If you get access to the speedy internet, we’re positive you’ll find a MATE Communicate NBN plan that suits your needs.

Mate offers:

  • unlimited data
  • no lock-in contracts
  • a selection of NBN speed tiers

It’s also important to note that there are no plan change fees, so you can switch between the plans below as your needs change.

As for the modem, you can use your own and enjoy no setup fees, but only under certain conditions, depending on the type of connection you have access to. You can ask for a NBN modem with pre-configured settings (plug and play) for $149 or use your own.

MATE NBN Plans

good mates + home phone
  • Up to 7Mbps Basic Evening
  • Unlimited Data
  • NBN Fixed Line

great mates
  • Up to 15Mbps Standard Evening
  • Unlimited Data
  • NBN Fixed Line

good mates
  • Up to 7Mbps Basic Evening
  • Unlimited Data
  • NBN Fixed Line

See all Mate packages

MATE ADSL2+ Plans

If the NBN roll-out has not yet reached your area, MATE’s ADSL plans are pretty appealing on their own. Again, each plan has:

  • unlimited data
  • no lock-in contracts
  • premium WiFi modem available

These ADSL plans don’t include the monthly phone line rental, which you can bundle for an extra cost. You can use your own modem, or buy a Netcomm model from MATE Communicate for $149. If you already have an active ADSL service, you may be eligible for a “fast churn”. In this case the telco will be able to transfer your service to MATE Communicate quicker. If your current supplier does not participate in the fast churn process, MATE Communicate will activate your service as a new connection. You can always contact the provider for more info.

MATE ADSL2+ Plans

citymates + home phone
  • Speeds Vary
  • Unlimited Data
  • ADSL2+

city mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+

country mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+

See all Mate packages

MATE does broadband + phone bundles

You can add a phone line to your NBN broadband connection.  You get unlimited calls to local, national and mobile numbers. The cost doesn’t include a VoIP device, but MATE Communicate can provide a router with VoIP capabilities for $149.00. International calls and calls to 13/1300 numbers are also not included.

You can also bundle your ADSL plan with a phone line. If you choose to do so, the #citymates plan becomes $59/month, while the #countrymates plan will cost $89/mth. Besides the broadband connections, both plans include unlimited local/national calls, calls to mobiles at 40c per min, and calls to 13/1300 numbers at 50c per call.

MATE customer service and support

The MATE Communicate call centre is available from 8:30 am to 7:00 pm Monday to Saturday. Their local call centre staff can help you out with plan details, technical troubleshooting, broadband packages, billing questions and more. Hours and services may be reduced on national, state, and public holidays. You can also contact MATE using the customer request form on their website, but for faster turnaround and more personal service, we recommend calling the MATE call centre team directly.

MATE Communicate Customer Service
Call MATE Communicate with any inquiries regarding:

  • Looking to join MATE Communicate
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest offers, plans, and bundles
  • Billing questions
  • All other MATE Communicate services

Does MATE offer any extras?

MATE has recently released a special deal for their broadband customers — a SIM only mobile deal that offers excellent value. For just $29/month, you get unlimited calls and texts to local and national numbers, including Australian mobiles. You also get 10GB of data per month on a month-to-month contract. How does it stack up? Compare it to other SIM-only mobile plans here!

Will you be best MATEs?

MATE Communicate can be a great choice for Internet users who tend to spend a lot of time online, as they can benefit greatly from an unlimited data plan. There are no contracts involved, so customers are free to leave at any time if they are unsatisfied with the service offered by Mate, which is also a plus. They also have great customer support and you can easily talk to someone about any issues you may be experiencing via phone, email, Facebook, or live chat. All in all, there’s basically no reason why you shouldn’t give MATE Communicate a try. You may become #bestmates after all!

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