Mate Broadband – What true ‘mateship’ is all about


Summary

Our Verdict

Mate Broadband


If it's lots of data and unlimited calls you want, your mates can help you out!

 
Overall 82%
Plans
Extras
Value

From overly technical language to overseas call centres that seem to only open for a couple of hours a day, telcos have gotten a bad rap over the years. But over the past few years, new players have come onto the market – and they’ve set about changing these dodgy perceptions immediately. And Mate Broadband – otherwise known as Mate Communicate – is a perfect example. They’ve listened to Aussie internet users and have tailored their offerings to what people want, rather than what is convenient for them to offer. Every Mate plan has unlimited data and no contracts. From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’.

The Facts

  • Data limits: All plans come with unlimited data
  • Connection types: NBN, ADSL
  • Price categories: Low to Medium-High
  • All plans have unlimited data and come with no lock-in contracts
  • Support: Phone, Email

It’s not just their name that’s Aussie. Mate is 100% Australian owned and their call centres are all based here. This means not only do they understand what we want from our broadband plans, but they’ll be able to answer any queries we may have quick smart. Their customer service is some of the highest rated under the Aussie sun. And while Mate Broadband is ‘Aussie as’, their customer service is much more ‘Aussie Olympian’ than ‘she’ll be right mate’ – which is a welcome change as far as we are concerned.

Even more fortunately, if you can’t access the NBN you won’t have to sacrifice quality in terms of download speeds – plus, all of their ADSL plans (like their NBN plans) come with unlimited downloads.

What makes Mate Broadband unique?

Mate Broadband’s best quality is their simplicity. They don’t overcomplicate things because by and large they know you don’t want them to overcomplicate things. Even better, like any good mate, they’re excellent listeners. This meant that they heard you loud and clear when you said you weren’t too keen on download limits and you were not a big fan of long contracts. And although their plans are simple, they are not too simple. Mate Communicate offers bundles with your home phone and you can choose a download speed that’s right for your household.

Mates rates: NBN and ADSL plans just for you

Every day (at least in theory), the NBN reaches more and more Aussies, giving them access to world-class internet. But there are still millions of us on the ADSL network. Fortunately, Mate has plans in both categories – so there’s a Mate for you. Even more fortunately, if you can’t access the NBN you won’t have to sacrifice quality in terms of download speeds – plus, all of their ADSL plans (like their NBN plans) come with unlimited downloads.

The only downside to the flexibility offered by Mate Broadband is that you might need to fork out for your own modem if you haven’t got one already. Considering how much you save – and how you don’t need to sign your life away to get connected – it actually doesn’t work out to that much of an expense. Mate Broadband will provide you with one for $149; they’ve also got no connection fee, so the VoIP device will be your only initial cost.

ADSL plans

Mate’s ADSL plans are separated into City and Country Mates, with the City Mate being a tad cheaper (and obviously dependent on your location). As will all of Mate Broadband’s offerings, each plan only requires a month-to-month commitment and has no download limits. There’s also bundles on offer if you’d like to include a home phone with unlimited local and national calls.

Mate ADSL Broadband Plans

city mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$49/mth
Min Cost - $49.00

country mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$59/mth
Min Cost - $59.00

NBN plans

Then there’s Mate’s NBN plans, which – like your guest list for an exclusive pool party – are organised according to the quality of your ‘mateship’, i.e. connection. The first is Good Mates, which is the entry level plan. It comes with 7MBPS fixed line speed, which is suitable for very basic internet use. Up next is Great Mates, which bumps up your line speed to 15mbps.

Next in line is Best Mates – which at a speed of 30mbps is perfect for people with moderate to high internet usage, or loads of mates. Finally, Soul Mates is the premium package – offering you a speedy 60mbps. It’s not the highest download speed available in Australia, but it will satisfy high internet users like gamers and heavy streamers. Each NBN plan can also be bundled with a home phone with unlimited local and national calls.

In addition, for even greater value, MATE also offers four SIM-only mobile add-ons. For any active broadband service, customers can choose between 1GB, 10GB, 20GB, and 30GB data limits.

Mate NBN Broadband Plans

good mates
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$59/mth
Min Cost - $59.00

soul mates
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$79/mth
Min Cost - $79

great mates
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
$69/mth
Min Cost - $69.00

best mates
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$75/mth
Min Cost - $75.00

Services and customer support

Mate Broadband’s Australia-based customer service team are available from 8:30am to 7:00pm from Monday to Saturday, so they’re there for you should something go wrong. Contact their call centre on 1300 816 603. They’ve also got a contact form on their site or you can email them at support@letsbemates.com.au, but if you need to talk to a Mate representative fast, a phone call is the best way to go.

Nobody likes anything to get in the way of a chat between them and a mate. Mate Broadband is 100% Australian owned and has its entire support team based locally in Australia, so you won’t need to worry about being ping ponged from call to call when all you want to do is get your question answered and your service up and running again.

mate support

Call MATE Communicatewith any inquiries regarding:

  • Looking to join MATE
  • Communicate
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest offers, plans, and bundles
  • Billing questions
  • All other MATE Communicate services

Awards and recognition

Mate is recognised for two main things: no contracts and unlimited data. This has meant they’ve become particularly popular with students looking for flexibility, gamers who want the optimal streaming experience and renters who may need to move, as well as anyone who likes their internet to have some serious juice.

The Good

  • No-fuss unlimited plans with no contracts, no activation fees, no plan change fees
  • Aussie based customer support team
  • Ideal for students, renters

The Gotchas

  • Might not be the best for those looking for more options in terms of amount of data on offer
  • Not much to offer when it comes to broadband bundling

Mate, what are you waiting for?

At a time where fine print and ‘conditions apply’ seems to be the norm, it’s refreshing to see a telco who understand the need to keep it simple. Mate Broadband offers good quality internet at an affordable price, and will throw in home phone bundles for a little extra cash. If you’re looking for a full home entertainment bundle, then there are others on the market with more to offer. Similarly, while Mate Broadband has good offerings for high internet users, there are faster speeds out there. But if you want high quality internet at a good price from an 100% Australian-owned telco, then Mate Broadband is right for you.

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