How to Contact MATE Broadband

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MATE Contact Number

What’s the best way to contact MATE? That depends on the type of person you are. For most people, however, the first point of call is usually, well, to call. Luckily, the MATE contact number is readily available, so you can call them easily.

The MATE phone number is 13 14 13 and you can call them anytime from 8:30 to 19:00 AEST Monday to Friday, and on Saturday from 9:00 to 18:00 AEST.

Whether you need to cancel your no-lock-in contract or you need help running an internet speed test, the team at MATE are happy to listen to your issues and will offer friendly help where possible. Enjoy fully Aussie-based customer service with MATE NBN.

How to Contact MATE Online

Aside from the MATE contact number, there are alternative methods to get in touch with the company. The best thing about MATE is that they have Australian-based customer service through a variety of channels.

For one, you can send an email to support@letsbemates.com.au if you have a non-urgent query and the team will aim to get back to you as soon as possible. Alternatively, you could voice your concerns via MATE’s online AI, Grace. Just head to their website and find her in the support section.

Lastly, there’s a live chat option which is also available on the MATE website. With this, you can exchange messages with a member of the MATE customer support team to get your queries resolved.

The broadband’s customer service channels, known together as MATE Communicate, rank high in terms of reliability, friendliness, and accessibility. Signing up with a MATE broadband plan will get you dependable customer support when you need it.

Contact Methods	How to Access	Hours
Phone	13 14 13	Monday to Saturday 8:30am to 7pm
Email	support@letsbemates.com.au
Web support	https://www.letsbemates.com.au/mate/support/

MATE Bill Payments & Financial Help

In some cases, you may find you need help with paying your MATE internet bill. This may be due to unforeseen or difficult circumstances, such as termination of employment, natural disasters, or family crises.

If this happens, there’s no need to panic. MATE provides support for people undergoing times of financial hardship. All you need to do is send them an email or give them a call and they’ll be happy to help you manage your bill payments. You can check MATE’s Financial Hardship Policy on their website.

How to Pay Your MATE Bill

Paying your MATE internet bill will almost always be done via direct debit. This is because when you sign up for a MATE account, you are required to set up a direct debit to pay your bills. To do this, all you need is a valid credit or debit card. All MATE plans have no-lock-in contracts

You can also pay over the phone, but this will normally only happen in unusual circumstances, such as when you close your MATE account or need to pay for any extras or late fees. Below, you’ll find more information on how to pay your MATE bill, whether it’s for home internet or a MATE mobile plan.

Bill Payment Method	How to Pay Your MATE Bill
Direct debit from a bank account	Visa, MasterCard or American Express debit/credit card
Online	Log into the MATE self-care portal and press “update payment”
Call	13 14 13 and press option “3”
App	myMATE app and press the $ Update tab

MATE Internet Plans

Wondering what MATE can offer you? With reliable download speeds and valuable bundles, MATE broadband plans are certainly worth considering. Maybe you’re after an NBN plan that comes with streaming services bundled in, or a plan with unlimited data? 

Whatever you’re after, MATE has just the thing for you. Check out their range of plans below, which cover slower, more affordable NBN speed tiers to quicker, more high-end packages.

MATE NBN Offers

If you don’t think you’re getting enough value for your money with your MATE NBN plan, there might be several offers you could take advantage of. While some are only reserved for new customers, there are always deals available that existing MATE customers can use.

To find out whether you could save money on your MATE plan, get in touch with the provider either via phone or email. You never know, you could discover some money-saving bundles or get extras added to your existing plan for free!

Don’t Want to be a MATE Anymore? Try These Providers Instead

Despite a glowing MATE review, stellar customer service, and reliable internet, we understand that not every broadband provider can please everyone. As such, you may be looking to switch providers. Fortunately, there are several great options available to you if you want affordable and fast internet in Australia.

iPrimus Plans for Fast Internet

iPrimus are one of the biggest home internet providers in Australia and there’s a reason why they enjoy a large customer database. Their plans are incredibly affordable and offer excellent download speeds. You’ll also benefit from an established provider with good connections and reliable service. Read our iPrimus review for more information.

Dodo Broadband

One of the cheapest providers in Australia, Dodo Broadband offers great plans with reliable service. They’re perfect for students, singles, families, or for those who just want to save an extra few dollars. So, if you’re unsatisfied with your MATE Broadband prices, why not check out Dodo’s plans instead?

MATE Internet Contact FAQs

If you’ve still got queries about how to contact MATE Broadband, check out the FAQs below. Alternatively, you can always give the team at MATE a call if you need help with anything.