Review was updated on 20th May, 2019
Is it possible that we’ve found the ‘Aussie-est’ provider under the Southern Cross? Southern Broadband is a non-profit company set up to provide excellent phone and broadband connections to Aussies all over the country. From NBN to ADSL and bundles – along with special deals on satellite broadband – Southern Broadband literally has you covered. And remember, while it may seem that Southern Broadband only focuses on rural Aussies, they’ve also got great deals for city slickers too.
The images that the world – along with plenty of Aussies – have of Australia is a wide, sunburnt country where the frontier spirit that brought people from all around the world to the Land Down Under lives on. And while we seek to celebrate and cherish that image wherever we can, just under 90 per cent of us live in urbanised areas, which calls into question how long the image of Driza-Bones and R.M. Williams boots can continue to flourish.
They take every opportunity they can to be a valuable member of their community and to reflect its values.
Unfortunately, the vast majority – and we mean vast – of Aussie telcos have forgotten that Australia doesn’t end where the suburbs meet the bush. Southern Broadband has gone in the other direction, developing and tailoring their plans for Aussies all over the country. This doesn’t mean that there’s not something on offer for city folks – Southern Broadband is hugely popular in many of Australia’s big cities – but it means that wherever you live in Australia, Southern Broadband has made it their objective to get you connected.
What makes Southern Broadband unique?
In many cases, it’s just simply too expensive to provide coverage for the hundreds of thousands of Aussies who dot our wide, brown landscape. Southern Phone – with their headquarters in the town of Moruya (population 4,000) on the NSW coast – don’t agree. Founded in 2002, Southern Phone has delivered almost $16 million in benefits for rural communities – and that’s not even including the savings from their mobile and broadband offerings.
Southern Broadband – parent company Southern Phone Company – was formed out of an Australian government grant under the ‘Networking the Nation’ scheme. Their shareholders can only be local government councils, while their dividends go straight into council funding. Despite their community aims, they still manage to compete with the city slickers when it comes to broadband and phone services. And while they may have been developed to focus on country Australia, their plans have also broad loads of savings to Australia’s big cities.
NBN and ADSL plans to suit your broadband needs
Southern Broadband offers a full suite of NBN and ADSL plans, which ranks right up there with the best on offer in Australia. They’ve also got loads of flexibility, with both the NBN and ADSL plans scaling up on the basis of your data limit. Southern Broadband’s Satellite and Mobile Broadband offerings are also worth checking out and may be the perfect fit for those on the edge of the grid. All of their plans – other than the 4G mobile broadband plans – are available on a month-to-month basis.
With the NBN rollout still yet to reach many locations across the country, there’s no prizes for guessing that Southern Broadband has an excellent range of ADSL plans. These differ on the basis of data caps. Southern Broadband has three ADSL plans: Medium, Large and Unlimited. The Medium plan caps data at 500GB per month, the large plan caps it at 1000GB – and the Unlimited plan is, well, unlimited. Each plan runs at a speed of 20/1MBPs, which depends of course on how far away you are from the mobile exchange and your specific infrastructure. In addition, each plan comes with a Wi-Fi modem router.
Southern Phone ADSL Plans
Southern Broadband boasts that their NBN plans are for Australians of all needs and of all budgets. And looking at the options available, it’s hard to disagree. If you’re outside a major city – or even if you’re on the outskirts in some cases – you’ll need to check if any or all of the following are available to you. They also offer the SkyMuster satellite service for people in regional and rural parts of the country.
Their NBN services are offered at three different speeds: Basic (NBN12 at 11MBPS), Turbo (NBN50 at 46MBPS) and Max (NBN100 at 80MBPS). The former is likely just to get you through with the regular internetting, like checking emails and reading the news – so if you’re fond of a stream or if you’ve got a moderate to large household, Turbo or Max are for you.
The plans themselves are then separated into four download limits: NBN Small, NBN Medium, NBN Large and NBN Unlimited. These plans offer 100, 200, 500 and unlimited GB per month respectively. As with the Basic speed, a monthly limit of 100 or even 200 is going to be too small for families or people with moderate internet usage. Why not save yourself the worry of watching every gigabyte by upgrading to the Large or Unlimited plans?
Southern Phone NBN Plans
- Up to 40Mbps Standard Plus Evening
- Unlimited Data
- NBN 50™ Fixed Line
- Up to 9Mbps Basic Evening
- Unlimited Data
- NBN 12™ Fixed Line
Southern Phone’s Satellite and Mobile plans
If you’re in a remote area, the above plans might not be able to do the trick. Southern Broadband also offers the SkyMuster satellite service for people in regional and rural parts of the country. This has two different speeds (NBN12 and NBN25) and ranges in download limit from Small (70GB), Medium (120GB), Large (180GB), X-Large (240GB) and XX-Large (300GB). All are available on a month-to-month basis. In addition, they have three 4G mobile broadband plans Green 8, Green 15 and Green 25, where the numbers refer to monthly download limits. Each is available on a 12-month contract.
Bundles? Home phone and mobile
Bundling is all the rage right now – and don’t Southern Broadband know it? With NBN and ADSL plans you can bundle in your mobile and home phone plans for a monthly fee, keeping everything under the one roof. There are several bundles in both the NBN and ADSL categories which differ on the basis of the cost of mobile calls – with all local and national calls free.
Services and customer satisfaction
Southern Phone is recognised across Australia for their excellent customer service. But don’t just take our word for it, Southern Phone is the proud recipient of the Morgan Customer Satisfaction Award for the past five years and counting. They’re available pretty much around the clock – 8am to 8pm Monday to Sunday – so if something should go wrong of if you just want to talk, you don’t have to wait until it’s convenient for them to do so. Call them on 1300 434 004, or get in touch via their website’s online chat function.
Their call centre is also based in Australia, meaning you’ll get top-quality customer support in your own backyard. As a provider who is committed to being a part of their community, they run loads of events and try to give back. Their call centre is based in Moruya, on the South Coast of New South Wales – and they employ around 130 locals in the town. From trivia nights to their community grants program – along with support for drought and fire-affected Aussies – you can be sure they take every opportunity they can to be a valuable member of their community and to reflect its values.
Southern Phone can put you in touch with customer service staff based right here in Australia, who can solve anything from connection issues to billing questions without hassle – give them a call for:
Awards and recognition
How about five consecutive Morgan Customer Satisfaction Awards for having the most satisfied telco customers in Australia? While those five trophies no doubt sit proudly on the shelf, it’s perhaps the more difficult areas to measure in which Southern Broadband truly excel. In a time when Australia tends to reflect our capital cities – especially Sydney and Melbourne – more and more, Southern Broadband’s top priority is ensuring that Aussies in the bush are not left behind. Whether it be broadband services or top-quality phone connections, Southern Broadband keeps Aussies connected no matter where they hail from.
So, why is Southern Broadband right for me?
Competition has forced the leading providers to earn your support rather than take it for granted… except of course if you’re based rurally. Many of the best deals only impact the cities, with plenty of telcos not even entering rural markets. Southern Broadband, with their top-quality connection, excellent customer service and country-wide reach, offer great services for city and country alike. They get a whopping 93 percent in our ratings, which is close to perfect!