Southern Phone Broadband Review: Everything you need to know


Summary

Our Verdict

Southern Phone Broadband


With long experience at servicing the farthest-flung areas of the country, flexible and well-priced plans.

 
Overall 93%
Plans
Extras
Value

Review was updated on 26th February 2021

Is it possible that we’ve found the ‘Aussie-est’ provider under the Southern Cross? Southern Broadband is a non-profit company set up to provide excellent phone and broadband connections to Aussies all over the country.

From NBN to ADSL and bundles – along with special deals on satellite broadband – Southern Phone Broadband literally has you covered. And while it may seem that they only focus on rural Aussies, they’ve got great deals for city slickers too.

Southern Phone Broadband Review

The images that the world – along with plenty of Aussies – have of Australia is a wide, sunburnt country where the frontier spirit that brought people from all around the world to the Land Down Under lives on.

Unfortunately, the vast majority of Aussie telcos have forgotten that Australia doesn’t end where the suburbs meet the bush. Southern Phone has gone in the other direction, developing and tailoring their plans for Aussies all over the country. This doesn’t mean that there’s not something on offer for city folks – Southern Phone Broadband is hugely popular in many of Australia’s big cities – but it means that wherever you live in Australia, Southern Phone Broadband has made it their objective to get you connected.

So if that’s their primary objective – just how well do they do it? If you live in a rural or regional part of Australia, will they get you city-quality broadband? And what if you live in the city? Southern Phone Broadband are also proud of their offerings to urban residents – but how do they stack up?

In this Review

What is Southern Phone Broadband?

In many cases, it’s just simply too expensive to provide coverage for the hundreds of thousands of Aussies who dot our wide, brown landscape. Southern Phone – with their headquarters in the town of Moruya (population 4,000) on the NSW coast – don’t agree. Founded in 2002, Southern Phone has delivered almost $16 million in benefits for rural communities – and that’s not even including the savings from their mobile and broadband offerings.

Southern Phone was formed out of an Australian government grant under the ‘Networking the Nation’ scheme. Their shareholders were local government councils, while their dividends went straight into council funding. Despite their community aims, they still managed to compete with the city slickers when it comes to broadband and phone services.

In December 2019, Southern Phone was acquired by AGL Energy, which gave 35 local councils nearly $800,000 profit from their original $2 investment.

What broadband plans are available?

Southern Phone Broadband offers a full suite of NBN plans, which rank right up there with the best on offer in Australia. Their Satellite and Mobile Broadband offerings are also worth checking out and may be the perfect fit for those on the edge of the grid. All of their plans – other than the 4G mobile broadband plans – are available on a month-to-month basis.

What NBN plans do Southern Phone Broadband offer?

Southern Broadband boasts that their NBN plans are for Australians of all needs and of all budgets. And looking at the options available, it’s hard to disagree. If you’re outside a major city – or even if you’re on the outskirts in some cases – you’ll need to check if any or all of the following are available to you. They also offer the SkyMuster satellite service for people in regional and rural parts of the country.

Their NBN services are offered at three different speeds: Standard (NBN25), Turbo (NBN50) and Max (NBN100). The former is likely just to get you through with the regular internetting, like checking emails and reading the news – so if you’re fond of a stream or if you’ve got a moderate to large household, Turbo or Max are for you.

The plans themselves used to be separated into two download limits: 100GB and Unlimited, although Southern Phone recently just focused on delivering unlimited NBN plans.

Southern Phone NBN Plans

Plan
Inclusions
Price
nbn™ Unlimited Broadband Max
  • nbn™ Unlimited Broadband Max
  • No Lock-in Contract
  • Up to 100Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Ideal for households of 3+
  • For gaming & HD video streaming
  • $95/mth
$95/mth
Min Cost - $95 over 1 month

nbn™ Unlimited Broadband Turbo
  • nbn™ Unlimited Broadband Turbo
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Ideal for households of 3-4
  • For gaming & video streaming
  • $75/mth
$75/mth
Min Cost - $75 over 1 month

Last audited 16 May 2021

Does Southern Phone offer Satellite and Mobile plans?

If you’re in a remote area, the above plans might not be able to do the trick. Southern Broadband also offers the SkyMuster satellite service for people in regional and rural parts of the country. Currently, they only offer the NBN50 speed called the Sky Muster Plus plans, ranging in download limit from X Small (50GB), Small (100GB), Medium (200GB), and Large (300GB). All are available on a month-to-month basis.

In addition, they have four 4G mobile broadband plans: Extra Small (7GB), Small (15GB), Medium (50GB), and Large (100GB). Each is available on a 12-month contract. For a home broadband alternative, there are two Home Wireless options available — Home Wireless 50 (200GB) at $50 and Home Wireless 70 (500GB) at $70 with both plans on a 24-month contract.

Southern Phone Broadband features

One of Southern Phone Broadband’s major strengths is the sheer scope of their offerings. One such example is their bundles Bundling is all the rage right now – and don’t Southern Broadband know it? With NBN plans you can bundle in your mobile and home phone plans for a monthly fee, keeping everything under the one roof. There is a NBN bundle that includes all local and national calls as well as calls to mobiles.

Southern Phone Broadband Bundles

Southern Phone also offers NBN bundles combining broadband and home phone. It starts with the Basic 100GB bundle for only $60/month, while the Basic Unlimited bundle is only at $70/month. Both plans run on NBN12 and include unlimited local and national calls. Meanwhile, the Standard and Turbo Unlimited bundles are configured on the NBN25 and NBN50 speed tiers, respectively, and with the addition of unlimited mobile calling. The only caveat for these bundles is the 24-month contract term these entail.

As previously mentioned, there’s also a bundle that combines broadband, home phone, and mobile. Southern Phone calls it the Triple Bundle – it packs unlimited NBN50 internet, unlimited local, national, and mobile calls, unlimited calls and texts, and 10GB/month of mobile data.

What are Southern Phone Broadband’s Best Features?

  • Offers NBN, Satellite Broadband, Home Wireless Broadband & Mobile Broadband
  • Broadband can be bundled with mobile and landline
  • Specialised internet plans for families and seniors
  • No lock-in contracts on standalone NBN
  • NBN unlimited plans start from only $65/month
  • Choose from 3 speed tiers: NBN25, NBN50 & NBN100
  • Australian-based customer support

Has Southern Phone earned any Awards?

How about five consecutive Morgan Customer Satisfaction Awards for having the most satisfied telco customers in Australia? While those five trophies no doubt sit proudly on the shelf, it’s perhaps the more difficult areas to measure in which Southern Broadband truly excel. Southern Broadband’s top priority is ensuring that Aussies in the bush are not left behind. Whether it be broadband services or top-quality phone connections, Southern Broadband keeps Aussies connected no matter where they hail from.

How to Contact Southern Phone Broadband

Southern Phone is recognised across Australia for their excellent customer service. But don’t just take our word for it, Southern Phone is the proud recipient of the Morgan Customer Satisfaction Award for the past five years and counting. They’re available pretty much around the clock – 8am to 8pm Monday to Sunday – so if something should go wrong of if you just want to talk, you don’t have to wait until it’s convenient for them to do so. Call them on 13 14 64, or get in touch via their website’s online chat function.

Their call centre is also based in Australia, meaning you’ll get top-quality customer support in your own backyard. As a provider who is committed to being a part of their community, they run loads of events and try to give back. Their call centre is based in Moruya, on the South Coast of New South Wales – and they employ around 130 locals in the town. From trivia nights to their community grants program – along with support for drought and fire-affected Aussies – you can be sure they take every opportunity they can to be a valuable member of their community and to reflect its values.

Southern Phone support

Southern Phone can put you in touch with customer service staff based right here in Australia, who can solve anything from connection issues to billing questions without hassle – give them a call for:

  • New account enquiries
  • Technical support
  • Plan changes
  • Billing questions
  • Setup info for your home network
  • NBN plan speed boosts

Southern Phone Broadband summary

Competition has forced the leading providers to earn your support rather than take it for granted… except of course if you’re based rurally. Many of the best deals only impact the cities, with plenty of telcos not even entering rural markets. Southern Broadband, with their top-quality connection, excellent customer service and country-wide reach, offer great services for city and country alike.

The Good

  • Connections for everyone, even via satellite.
  • Wide range of plans and prices.

The Gotchas

  • Not the cheapest for high-speed plans.
  • ADSL quite expensive.

What people are asking about Southern Phone

  • Who Owns Southern Phone?

Throughout its history, Southern Phone has been a company owned by local councils of many of the communities it operates in. In December 2019, it was purchased by AGL Energy and is now a 100% owned subsidiary of that company.


  • Which Network Does Southern Phone Use?

Aside from using the NBN for its broadband services, Southern Phone uses the Optus 4G Plus network for all its mobile phone voice and data services.


  • How Do I Contact Southern Phone?

If you’ve got access to the internet handy, you can pop onto Southern Phone’s web site (or use their free smartphone app) and live chat with one of their support team, or send a detailed message and get a response back via email. If you’d rather speak to a human, you can call them on 13 14 64 from 8am to 8pm, seven days a week.


  • How Do I Know if Southern Phone Internet is Down?

If you’re having connection issues with your internet, the first thing to do is to power off your modem, wait 30 seconds, turn it back on then wait a minute or two. If you’re still not connected, get in touch with Southern Phone’s tech support people on 13 14 64 (8am to 8pm) and they’ll be able to check your connection from their end, as well as letting you know if there’s a more widespread outage of any kind.


Save with Southern Phone’s NBN Bundles

Get connected today with Southern Phone Broadband, offering a great range of NBN plans for all needs and budget. NBN bundles w/ home phone and modem start at only $60/mth (inc. $5/mth off). Bundle and save today!

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