Southern Phone has a history of helping people get connected across the country. But what you might not know is that Southern Phone has won praise from customers and industry counterparts alike. How many other telcos do you know have won the Roy Morgan Customer Satisfaction Award five years in a row?
Gold Standard Customer Service
Helping people across the country get connected has always been the goal for Southern Phone. Since 2002, this locally-based telco has demonstrated a commitment to helping local communities get connected.
As an example, Southern Phone launched the Eurobodalla STEM Scholarship which makes five scholarships available for graduating Year 12 students from the Eurobodalla region. The company also supports the local business awards, football teams and other community-based endeavours.
It’s no wonder Southern Phone works hard for their customers and the community. As a public company, their shareholders are made up of 100% local councils — meaning every dollar they make goes back into the community.
And it’s not just donations and grants. Southern Phone also offers a dedicated and thorough program of excellent products coupled with an outstanding customer service experience.
Southern Phone’s extended and ongoing commitment to customers and community translates directly into outstanding customer service. For this, they’ve been awarded multiple times with the Roy Morgan Award for Customer Satisfaction, as well as the Accom Award for Commitment to Customer Service.
The telco makes great efforts to understand the needs of their customers through direct community involvement, and nowhere is this better reflected than through their friendly and fast customer service.
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Southern Phone Contact Number
Southern Phone runs its call centre here in Australia. Based in Moruya, NSW, the locally-staffed specialists are able to take your calls and answer any questions you have from 8am to 8pm (AEST), seven days a week. Whether it’s a question about broadband plans, a query about connection speeds, or a technical bug that needs addressing, just call 13 14 64 and the Southern Phone customer service team will get everything sorted out for you. Best of all, you can call with confidence that your call will be answered right here in Australia!
Social Media and Online
As part of their commitment to improving engagement with their customers and the community, Southern Phone has branched out their contact options. Nowadays, you can get in touch directly online with a handy chat window on their website. Their online Help Centre features a comprehensive FAQ and a growing collection of guides and articles to help you get connected faster. You can also leave a message using a contact form and request someone gets back to you at a later date. The company is also wading into the social media scene, with frequent posts on Facebook, helpful videos on YouTube, and a good spread of professional articles on LinkedIn.
Get the App
A big move for a smaller telco, Southern Phone has launched an intuitive self-service app for Android and iOS devices. Called the Southern Phone App, this little application can help you manage your account, make payments and request help directly from your smartphone or tablet.
Southern Phone’s Customer Service Team Is Ready to Help
So what makes Southern Phone such a good choice? It’s their commitment to their customers. No matter what your question — be it a query about the services they offer or a question about the technologies involved — you’ll get the answers you seek from the person who picks up your call. No getting shunted overseas, no switching between departments. Just efficient, friendly customer service from the award-winning Southern Phone team. As a company that understands what it means to be part of the local community, they’re ready to pitch in and help out with anything you need.