Southern Phone Mobile Plans

So, you want a new mobile phone plan, and you want it to add value to your call habits. What do you look for? If the answer is “unlimited calls and texts, plus decent data” then Southern Phone has you spoiled for choice! While many other telcos make a big deal about simplifying their mobile plans, Southern phone does something different – you get to choose data to suit your needs and budget and get the peace of mind that comes from having the services of an Aussie-based customer call centre. Plus there’s one other feature that no other telco we know of has on offer – you can choose the network that best suits you.

This arrangement is no accident. Southern Phone was founded in 2002 with the assistance of a multi-million dollar grant provided to local councils located in regional Australia. This grant was aimed at giving people in communities and town centres outside of major metropolitan areas the same level of access to telecommunications services as their peers in big cities. There was a lot of ground to cover, as the cost of phone services in more remote areas was a source of growing concern and the lack of competition meant some areas of service delivery weren’t always up to scratch.

When the local councils involved founded Southern Phone, the idea was to introduce an agile, caring company that would challenge the established providers in many smaller centres by delivering lower prices and improvements in service standards. To keep their customers’ interests at heart – their own internal constitution – only local Australian councils could become shareholders in the company, meaning that there would be no external pressures that could turn their attention from services to profit.

Southern Phone has a call service centre located in Moruya, NSW, a location that provides the local community with jobs as well as keeping the company’s services local. Your customer representative is responsible for helping you, the customer. This means that the person who answers your call is the person who is responsible for helping you – be it with billing questions or technical troubleshooting. Not only does this remove the chance of your call getting transferred overseas, but it also empowers the representatives to treat their customers the way they would like to be treated.

It appears to have worked. Southern Phone is now available all across the country. You can get a SIM card that works anywhere you find a mobile phone tower. That means you can easily get mobile service from Cape York to Zeehan and from Bega to Broome. All backed by amazing customer service and all available at prices that keep getting better.

Some telcos try to stand out on customer service or price. But Southern phone delivers both, with the added bonus of years of experience in serving customers across the country. Because Southern Phone was formed with the intent of making access to telecommunications services easy and affordable, they know what you need to get connected no matter where you are. And they’re happy to help you make it happen.

The final dealmaker for Southern Phone is something you don’t hear about often from a telco – profits. All the money the company makes goes back to the community. As an unlisted public company, the profits go directly to the shareholders. In the case of Southern Phone, those shareholders are local councils. So every dollar you spend with the company helps fund the official government organisations that support giving their local communities access to better communication options. And not to mention the funding grants and student scholarships Southern Phone regularly makes available to local and regional community NGOs. Since its inception, Southern Phone has returned a combined total of more than $15.8 million in profits, grants and scholarships. How many other private Australian telcos can you name that have done something similar?