Review was updated on 22nd September, 2020
Around since 2001, Dodo’s unusual name and attitude has made them a feature on the Australian telco landscape. But it’s a lot more than just a unique name that has made Dodo Broadband so well known. Their plans offer fast internet at a surprisingly low price, something which is still more rare than you’d think. Dodo’s NBN service is also closely tied in with bundled home entertainment thanks to their partnership with Fetch TV.
Dodo Broadband Review
Dodo Broadband’s modus operandi – or should we say dodus operandi? – is pretty simple. They offer top-quality internet at an affordable price, and don’t waste too much time on bells and whistles. And while the company may be small, they’ve got friends in high places. Dodo is owned by Vocus, one of Australia’s largest internet companies. Along with iPrimus – another member of the Vocus stable – Dodo is a part of one of the fastest and most extensive networks in Australia. Their ability to offer a Fetch TV service as an add-on gives you access to some of Australia’s best streaming entertainment, too.
In this Review
What is Dodo Broadband?
Dodo Broadband’s business model is simple. They offer good quality broadband at a cheap rate. Their plans are designed with value and simplicity in mind, and you can tailor the speed of each plan to suit your usage. Every plan comes with unlimited data, so you never need to worry about doing too much streaming!
Dodo is very much an online-focused company in terms of its customer service, too. In recent years Dodo has focused on improving its online support and self-service so that customers can get all the information without having to get on the phone. From chatting to Dodo staff to getting a real-time update on your account – or simply paying your bill – much of what you need can be done quickly and easily online.
What Internet Plans are Available?
As the NBN rollout finally nears completion, almost all Aussies now have access to the new high-speed network, and Dodo offers some of the best and most competitive NBN plans available under the Aussie sun. However, unlike many of their competitors, they haven’t abandoned ADSL users. In fact, they’ve improved their ADSL offerings to become one of the most competitive ADSL providers out there on the market.
As with everything Dodo, their plans are characterised by flexibility, flexibility and flexibility – so you’ll be able to find what you need, and avoid what you don’t. Dodo Broadband has two ADSL and three NBN plans to choose from. All of their plans are offered either month-to-month (which does incur a $120 setup fee, including a modem) or on a 12-month contract, which comes with the modem free and no set up fees. A landline is with pay-as-you-go calls is included. Of course, long contracts are not ideal for renters, students or people who might move around a bit, but staying the course with a longer deal will give you security, dependability – and of course a few extra perks thrown in.
Dodo Broadband NBN Plans
Dodo Broadband has fashioned themselves as NBN experts in recent years, offering high-speed internet at very affordable pricing. They’ve got three base plans, which differ mainly according to speed. The first plan is at the NBN25 tier and promises 20Mbps typical evening speed. It’s fine for a single person but if you do a lot of streaming, it’s probably better to go with one of the faster plans (and you’ll need to if you want to add Fetch TV).
The NBN 50 plan quotes a 41Mbps typical evening speed, which should suit the internet usage of a multi-person household. And for those who want to go even faster, there’s the NBN100 plan, which does exactly what it says on the packet. This plan comes in at a window-rattling 82MBPS typical evening speed, meaning it’s suitable for families with children, shared houses with high internet usage or people who like to watch multiple 4K videos at once. It’s fast.
Last audited 15 October 2020
Dodo Broadband ADSL Plans
For those who still need ADSL, Dodo has two plans which are similar in cost and basically only really differ by data limits. The cheaper plan will net you 101GB of data each month, while the slightly more expensive one is unlimited. The latter is Dodo Broadband’s most popular ADSL plan. Every ADSL plan comes with the usual no set up fees, a free modem and a landline with pay-as-you-go calls.
Last audited 15 October 2020
Dodo Broadband Bundles
With either NBN or ADSL, you can optionally choose to bundle Dodo’s energy offerings – yes, they can connect your home to electricity and gas as well, and if you bundle those services with your home internet, you save $5 per month for each service you have active. That means that if you bundle both, over the course of a year you could save $120 – and have all your essential utilities on the one convenient bill.
Entertainment with Dodo Broadband
One of the biggest uses of the internet these days is entertainment, with millions of Australians getting most of their TV from streaming services and other online options. For years now, Dodo has had a partnership with Fetch TV to deliver an entertainment solution to their customers, and it’s better value than ever thanks to an expanded channel selection and support for more streaming services than ever.
Dodo is one of a handful of internet providers to partner with Fetch TV, meaning you can add a Fetch TV service seamlessly to your Dodo broadband plan. Fetch TV lets you watch, rewind and record both streaming and free to air TV with its acclaimed Mighty set top box, buy and rent the latest movies, and stream from the biggest names in online entertainment like Netflix, Stan and YouTube – all from the one easy-to-use and incredibly versatile box.
If you’re all about streaming and don’t need the recording features, you can opt for the Fetch Mini – with all the same features as the Mighty except for recording, but so incredibly tiny you can hide it out of the way. With either box, you get access to the Fetch TV smartphone/tablet app which lets you play stream your premium channels wherever you are.
And it’s those premium channels that make Fetch TV so enticing. There are four channel packs to choose from – Knowledge, Vibe, Variety and Kids (as well as a number of special interest channels) – and you get one pack included free. Subscribe to all four and that’s 47 channels of entertainment, news, sports, docos, music and more.
Last audited 15 October 2020
How to Contact Dodo
You can get in touch with Dodo’s friendly support team by calling the easy-to-remember number 13 DODO – that’s 13 36 36. They’re available from 8am to 11pm Monday to Friday and from 9am to 9pm Saturday and Sunday. If you’d prefer a call back, just leave your details on Dodo’s support page and a customer service specialist will call you as soon as possible.
Dodo’s website has a number of self-service tools which might mean you don’t need to call. Dodo’s customer service team is almost completely based offshore.
Summary: Is Dodo Broadband Right for You?
Dodo has been a part of the Aussie internet landscape for some time now. While a flightless, chubby and extinct bird seems an odd mascot for a company in the telecommunications sector, Dodo is a lot more versatile and adaptable than its mascot suggests! Offering good, cheap, high-speed broadband internet has made them one of Australia’s most popular providers. This Dodo won’t be going extinct anytime soon.
Dodo Broadband: Pros and Cons
What people are asking about Dodo Broadband
The quoted typical evening speed of NBN plans is a system designed to give customers an idea of how fast their connection will be during the busiest time of the day, when many more customers will be using their internet connections for streaming video, gaming and other high-data uses. Outside of evenings, your connection speed is very likely to be much higher.
Yes, you can choose to have a home phone line included with your NBN service at no extra cost; it operates as a VOIP line over your NBN connection, but uses your existing phone and phone number. Calls are pay-as-you-go; optionally, you can pay $10/month for unlimited calls within Australia.
While by default, Dodo landline is a pay-as-you-go service – you only pay for calls you make, with no line rental – you can add call packs if you make a lot of calls from the home phone. For $10/month you get unlimited calls anywhere in Australia, including to mobiles. International call packs are also available.
Yes, as an entirely internet-based TV service, Fetch TV uses your broadband internet connection to deliver all of its premium channels, as well as the various third-party streaming services supported by its devices. You can also watch free-to-air TV by plugging your home’s antenna into the Fetch box, and of course these channels don’t need an internet connection to view.
While the Fetch TV service uses the internet for all of its premium channels – as well as movie and TV rental streaming – Dodo only offers Fetch as a service on unlimited-data plans, so you’re never in danger of going over a data limit.
Yes – you’re free to add or remove the channel packs you subscribe to on your Fetch service at any time. The first channel pack you pick will always be included with the service, but you’re free to change it as desired. Channel pack changes take effect at the start of each month.
In the case of their NBN plans, Dodo will send out a wi-fi modem free of charge if you sign up to a 12-month contract. If you opt for month-to-month, along with the need to buy or supply your own modem there’s also a setup fee, so it’s a good idea to consider the contract option. All ADSL connections, meanwhile, include a free modem.
If you order your Dodo internet service online and choose the 12-month contract, your modem will be delivered to your door completely free!
Yes – if you’re still on the ADSL network, you’ll need an active home phone service to get Dodo ADSL added to it. Your home phone will transfer over to Dodo but you’ll keep your existing phone number.
The speed of your ADSL connection depends entirely on the length and quality of the phone line between your home and the closest phone exchange. In an ideal situation, ADSL can reach speeds of 24 Mbps, but in most cases the speed will be less than that. Once the NBN arrives in your area, it will be a speed upgrade for most people even on the slowest speed tier.
Yes, if you need to get an ADSL connection while you wait for the NBN to be switched on in your area, you will be automatically switched over to Dodo NBN as soon as it’s possible to do so – keeping the same account, email addresses and Fetch TV service.
Yes, you can choose to bundle either power or gas with your broadband – you’ll still save $5/month for bundling that service.