Dodo Broadband – Flexibility and high-speed internet from Australia’s favourite telco bird


Summary

Our Verdict

Dodo Broadband


With a great network behind them and quality extras for all kinds of users, Dodo's a great choice.

 
Overall 81%
Plans
Extras
Value

Around since 2001, Dodo’s unusual name and attitude has made them a feature on the Australian telco landscape. But it’s a lot more than just a unique name that has made Dodo Broadband so well known. Their plans offer fast internet at an affordable rate, something which sounds obvious but is rarer than you might think. Dodo’s motto is “not as stupid as we look”, which is as refreshingly different as it is accurate.

The Facts

  • Data limits: 101 GB and unlimited
  • Connection types: NBN, ADSL
  • Price categories: Medium
  • Service Management Apps: Yes, iOS and Android
  • Support: Phone, Email, Website, App

Dodo Broadband’s modus operandi – or should we say dodus operandi? – is pretty simple. A review of Dodo Broadband reveals they offer top-quality internet at an affordable price. They don’t waste too much time on bells and whistles, and they also don’t stick to the status quo of many of their competitors. And while the company may be small, they’ve got friends in high places. Dodo was recently acquired by Vocus, one of Australia’s largest telecommunications conglomerates. Along with iPrimus – another member of the Vocus stable – Dodo is a part of one of the best and most extensive networks that Australia has to offer. Their recent partnership with Fetch TV gives you access to some of Australia’s best streaming: bringing your telecommunications and broadband needs under one roof!

As with everything Dodo, their plans are characterised by flexibility, flexibility, and flexibility — so you’ll be able to find what you need, and avoid what you don’t.

What makes Dodo Broadband unique?

Dodo Broadband’s business model is simple. They offer good quality broadband at a cheap rate. Their plans are developed with flexibility in mind, meaning you can tailor their offerings to your preferences – and your actual usage. Gone are the days of the ‘all in’ plan, which gave you a whole bunch of things you didn’t need and cost a whole lot more than you would’ve wanted to pay. Dodo has scrapped this idea, offering à la carte broadband that guarantees that you only pay for what you use.

One of the most unique aspects about Dodo is also one of the most valuable things any telco can provide: a better user experience. In recent years Dodo has focused on improving its online offerings, so that customers can get all the information they need off their site. As a result, they have one of the better websites of any Aussie telco. From talking to Dodo staff to getting a real-time update on your account – to simply paying your bill – much of this can be done quickly and easily online.

NBN and ADSL plans to suit your broadband needs

Not long after the initial rollout, around 11.5 million Australians now have NBN access. While that’s approximately half the country, our love of cities means that there are still loads of Aussies who cannot access the NBN and probably won’t be able to for some time. Dodo has embraced the NBN in recent years, offering some of the best and most competitive NBN plans available under the Aussie sun. However, unlike many of their competitors, they haven’t abandoned ADSL users. In fact, they’ve improved their ADSL offerings to become some of the more competitive ADSL plans out there on the market.

As with everything Dodo, their plans are characterised by flexibility, flexibility and flexibility – so you’ll be able to find what you need, and avoid what you don’t. Dodo Broadband has two ADSL and four NBN plans to choose from. All of their plans are offered on a 24-month contract, which comes with a free modem, no set up fees and a landline included. Of course, longer contracts are not ideal for renters, students or people who might move around a bit, but staying the course with a longer deal will give you security, dependability – and of course a few extra perks thrown in.

Dodo Broadband’s ADSL offerings

Dodo Broadband has two ADSL plans, which are similar in cost and basically only really differ by data limits. The cheaper plan will net you 101GB of data each month, while the slightly more expensive one is unlimited. The latter is Dodo Broadband’s most popular ADSL plan. Every ADSL plan comes with the usual no set up fees, a free modem and landline rental. If you want to use your landline to make calls – not an absolutely necessity these days – you can pay as you go, or purchase a flat rate calling pack for just a bit extra per month. This pack will get you unlimited local, mobile and national calls.

Dodo Broadband’s NBN plans

Alright, now we’re talking. Dodo Broadband has fashioned themselves as NBN experts in recent years, offering high-speed internet at a very affordable price. They’ve got four plans, which differ mainly according to speed. The first Standard plan caps your downloads at 101GB per month, offering you 11MBPS typical evening speed. The same plan but with unlimited downloads is just a tick more expensive.

Now, it’s time to bring out the big guns. The NBN Turbo plan comes with unlimited data and 24MBPS typical evening speed. That’s not the fastest around, but it should suit the standard internet usage of the modern household. Then there’s the Supercharged NBN plan, which does exactly what it says on the packet. This plan comes in at a window-rattling 47MBPS typical evening speed, meaning it’s suitable for families with children, shared-houses with high internet usage or people who like to watch 35 YouTube videos at once. It’s fast.

Dodo Broadband Plans

ADSL 101GB
  • Speeds Vary
  • 101GB Data
  • ADSL2+
$50/mth
Min Cost - $1,200

ADSL Unlimited
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$60/mth
Min Cost - $1,440

NBN50 Unlimited
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$70/mth
Min Cost - $840

NBN25 101GB
  • Up to 20Mbps Standard Evening
  • 101GB Data
  • NBN 25™ Fixed Line
$60/mth
Min Cost - $720

Fetch TV

Then there’s Fetch TV. Dodo is one of the few providers to have partnered with Fetch TV, meaning you can bundle in access to one of the most popular streaming services in Australia. Fetch TV lets you watch, rewind and record TV to watch it when it suits you. Not at home? The Fetch TV app puts your favourite TV shows right in your pocket. And Dodo Broadband’s Fetch TV package is much like the rest of Dodo’s offerings – flexible. Choose from the Kids Pack, Knowledge Pack, Vibe Pack and Variety Pack as well as a number of special interest channels. Fetch TV also has ‘world’ packs, which give you special TV channels from all around the world.

Services and customer satisfaction

You can get in touch with Dodo’s friendly support team by calling the easy-to-remember number 13 DODO – that’s 13 36 36. They’re available from 8am to 11pm Monday to Friday and from 9am to 9pm Saturday and Sunday. If you’d prefer a call back, just leave your details on Dodo’s support page and a customer service specialist will call you as soon as possible.

Dodo’s website has a number of self-service tools which might mean you don’t need to call. Dodo now also offers its Dodo Account Manager app for iOS and Android, which lets customers view and manage all the important details about their account and plan – and gives you one-button instant access to contact Dodo’s support team. Dodo’s customer service team is almost completely based offshore.

Dodo support

Dodo will be happy to help you with:

  • Billing Issues
  • Payment Issues
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans

Awards and recognitions

Dodo is recognised for having top-quality internet plans at an affordable price. Their website is one of the best an Australian telco has to offer, letting customers manage their accounts easily and at a time that suits them. But simple doesn’t mean boring or basic – Dodo’s partnership with Fetch TV gives you access to Australia’s best streaming service, while their backing by the Vocus Group gives you access to one of Australia’s better networks.

The Good

  • Can be bundled with Fetch TV
  • Also offers mobile and energy services
  • 12-month plans come with $0 set-up and modem fees

The Gotchas

  • Not much to offer when it comes to options in terms of plan offerings
  • Doesn’t offer no lock-in contracts

Dodo Broadband: Dodo in name, not in nature

Dodo has been hovering around the Aussie telco landscape for some time now. While a flightless, chubby and extinct bird seems an odd mascot for a company in the telecommunications sector, Dodo seem intent on proving all of the stereotypes wrong. Thanks to Dodo Broadband, ‘going the way of the dodo’ no longer needs to have negative connotations. Offering good, cheap and high-speed broadband internet has made them one of Australia’s most popular providers. This Dodo won’t be going extinct anytime soon.

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