S11 Episode 1
The Fieldhead, Looe
Alex Polizzi comes to the rescue of more struggling establishments, beginning in Cornwall with 16-bedroom hotel the Fieldhead in Looe run by Julian and Gill Peck. Despite stunning sea views and a traditional approach to customer service, Alex soon finds that old-fashioned values may be the cause of the plunging occupancy rates, with a barely comprehensible booking system and an unsustainable work-life balance meaning that both the business and the couple's home life are at risk.
45 mins · Thu, 9 Apr 2015
S11 Episode 1
The Fieldhead, Looe
The Fieldhead is a 16-bedroom hotel in Looe run by Julian Peck and his wife Gill. Despite stunning sea views and a traditional approach to customer service, Alex soon finds that old-fashioned values may be the cause of the plunging occupancy rates.
43 mins · Thu, 9 Apr 2015
S11 Episode 2
Harmony B&B, Torquay
Alex Polizzi heads to the Devon seaside town of Torquay to try to transform the fortunes of the Harmony B&B. Dutch owners Hans and Monika have been struggling to attract enough guests through the usually profitable summer months, and are in desperate need of profits now they are faced with the winter low season. Could the couple's love of music-themed decor be putting off potential customers?
45 mins · Thu, 16 Apr 2015
S11 Episode 2
Harmony B&B
Alex is called to Torquay to a musical-themed bed and breakfast that is failing to hit the right notes. Dutch owners Hans and Monika have been struggling to attract enough guests through the profitable summer months.
43 mins · Thu, 16 Apr 2015
S11 Episode 3
Albion House, Ramsgate
Alex Polizzi heads to the Kent seaside town of Ramsgate to help with the launch of a new venture, but discovers it is plagued by the same age-old problems. Once a summer retreat for a young Queen Victoria, the historic Albion House was facing an uncertain future until Gay and John Haines stepped in with plans to convert it into a 14-bedroom boutique hotel. However, financial disaster is looming with the million-pound budget having been blown and deadlines missed. Can Alex stop Albion House going bust before it has even opened?
45 mins · Thu, 23 Apr 2015
S11 Episode 3
Albion House
Alex is tasked with helping to relaunch the historic Albion House, but must find a way to work around deadlines and exhausted budgets.
43 mins · Thu, 23 Apr 2015
S11 Episode 4
Hotel Celebrity, Bournemouth
Alex Polizzi heads to the Dorset seaside resort of Bournemouth to help 67-year-old Ken Robins, the owner of a struggling hotel where all 55 bedrooms have been named after movie stars and famous musicians. After inspecting and experiencing the facilities, Alex reveals she thinks that Ken has not gone far enough with the celebrity theme and offers advice on how to inject more glitz and sparkle into the hotel. Will former accountant Ken agree with her more radical and glamorous blueprint for fun?
45 mins · Thu, 30 Apr 2015
S11 Episode 4
The Hotel Celebrity, Bournemouth
In Bournemouth, Alex tries to help a 67-year-old former accountant inject some much-needed glitz and glamour into his celebrity-themed hotel.
42 mins · Thu, 30 Apr 2015
S11 Episode 5
Mountain View, Port Talbot, Wales
Lisa and Eli took on the Mountain View B&B 10 years ago and dreamt of becoming Port Talbot's premier overnight destination, but plunging occupancy rates and scathing reviews have put the business's future in doubt. Alex Polizzi heads to south Wales, where she is concerned that the couple's two large dogs and Eli's daily habit of feeding a flock of hungry pigeons might be the reason for their problems. But when she suggests a radical solution, a battle of wills ensues that leaves Alex on the brink of walking away altogether.
45 mins · Thu, 7 May 2015
S11 Episode 6
Grant Arms Hotel, Ramsbottom
Alex Polizzi heads to Ramsbottom in Greater Manchester to lend her expertise to Charlotte Belcher, who has been running the 14-bedroom Grant Arms Hotel for two and a half years. Despite its attractive, central location, the 19th-century listed venue has developed a bad reputation as a hang-out for a `rough crowd' - particularly at the bar. With no profits to pay for renovations, Charlotte has enlisted her husband and two children to help turn the Grant Arms around, but her work-life balance is starting to tip drastically away from home, and the beleaguered hotelier hopes Alex will find a way to boost the hotel's income while also restoring her private life.
45 mins · Thu, 14 May 2015
S11 Episode 6
Grant Arms Hotel, Ramsbottom
A charming 19th-century listed hotel set in a central location in Greater Manchester, with function rooms and a bowling green, should be a gold mine.
43 mins · Thu, 14 May 2015
S11 Episode 7
Little Thatch Inn, Gloucester
Alex Polizzi visits the Little Thatch Inn in Gloucester and meets the property's owners, mother-and-daughter team Jackie and Beth McDougall, who have conflicting ideas over whether to modernise in the hope of attracting more custom. In the past, the 23-bedroom hotel and its restaurant ran a brisk trade, but today business has slowed considerably and the duo have considered cutting their losses and selling up. Alex gets to work ensuring the duo can start working in tandem and look forward to a brighter future.
45 mins · Thu, 21 May 2015
S11 Episode 7
Little Thatch Inn, Gloucester
Alex comes to the rescue of a hotel run by a mother and daughter who have different views about its future.
42 mins · Thu, 21 May 2015
S11 Episode 8
La Casa Hotel, Torrox
Alex Polizzi pays a visit to La Casa Hotel in the village of Torrox Pueblo near Malaga in southern Spain, where a number of factors have led to a room occupancy rate of just 25 per cent. With little prospect of selling up and moving back home, sisters Sarah and Karen have no choice but to try to make the hotel work, but a drop in tourist numbers and the collapse of the Spanish economy in 2012 have saddled the pair with debts, leaving Alex with a huge task on her hands to turn around their fortunes.
45 mins · Thu, 28 May 2015
S11 Episode 8
La Casa, Torrox, Spain
Alex travels to Torrox, a resort in Andalucia, to help two sisters who sank their life savings into the eight-bedroom La Casa Hotel. Since then, the Spanish economy has collapsed and they now find themselves saddled with debts.
43 mins · Thu, 28 May 2015
