TPG Broadband Review: Award-Winning Services that Truly Deliver


Summary

Our Verdict

TPG Broadband


TPG aims to provide customers with utmost flexibility and quality through their range of broadband services.

 
Overall 88%
Plans
Extras
Value

TPG has long been recognised as a force in the Australian telco industry. They’re known to offer affordable plans that deliver a top-notch quality connection — so much so that they have garnered awards across their range of services. But does this telco giant offer what you look for in a broadband provider? Let’s find out!

What Makes TPG Stand Out?

Fast, reliable, cost effective communications — these words are what TPG stands by when it comes to defining their range of services. It may seem like a mouthful, but TPG is one telco giant that actually delivers on its promise.

Just last July 2018, the Australian Competition and Consumer Commission (or ACCC) reported that TPG is one of the top two broadband providers that deliver the best download speeds during peak hours. This is one major testament to how TPG stays true to their word of offering budget-friendly plans and high-quality services and connections. Where other leading broadband providers fail, TPG easily succeeds — and this is what makes them a cut above the rest.

woman browsing internet home tpg

Is TPG’s broadband service right for you? Photo: Compare TV.

TPG Broadband Options and Bundles

Now, let’s talk broadband. If you’re looking to subscribe to a new plan or maybe switch to the NBN once and for all, TPG has got some amazing deals for you, with month-to-month contracts and varying speed options to suit your broadband requirements and budget.

iPrimus + Fetch NBN Bundle

Get a Fetch Mighty and 1 channel pack + unlimited NBN on a 24-month contract.
$100
/mthover 24 mths

Dodo + Fetch NBN Bundle

Get a Fetch Mini and 1 channel pack + unlimited NBN on a 24-month contract.
$75
/mthover 24 mths

TPG NBN Plans

Is your residence NBN ready? If it is, then TPG is one name you’ll want to rely on to deliver your NBN needs fast and easy.

TPG offers both month-to-month and 18-month contract terms for their NBN plans, which are categorised based on three download speeds: NBN12 (11Mbps basic typical evening speed), NBN50 (46Mbps standard plus typical evening speed), and NBN100 (80.2 Mbps premium typical evening speed). If you’re looking for a good deal on NBN, look no further because you can easily make the switch with TPG for as low as $29.99/month.

Here’s a closer look at their NBN bundle offerings:

PlanInclusionsCost (No Lock-In)Cost (18-Month Plan)
NBN12 - 10GB Data
  • Phone Line
  • Pay As You Go
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$29.99/month
(*min charge $159.94; inclusive of $99.95 set up fee)
$29.99/month
(*min charge $569.82)
NBN12 - 100GB Data (50GB Peak + 50GB Off-Peak)
  • Phone Line
  • Unlimited Local Calls
  • Unlimited Standard National Calls
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$49.99/month
(*min charge $179.94; inclusive of $99.95 set up fee)
$49.99/month
(*min charge $929.82)
NBN12 - Unlimited Data
  • Phone Line
  • Pay As You Go
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$59.99/month
(*min charge $189.94; inclusive of $99.95 set up fee)
$59.99/month
(*min charge $1109.82)
NBN12 - Unlimited Data
  • Phone Line
  • Unlimited Local Calls
  • Unlimited Standard National Calls
  • Unlimited 13/1300 Calls (no lock-in plan only)
  • 100 International Minutes
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$69.99/month
(*min charge $199.94; inclusive of $99.95 set up fee)
$69.99/month
(*min charge $1289.82)
NBN12 - Unlimited Data
  • Phone Line
  • Unlimited Local Calls
  • Unlimited Standard Calls
  • Unlimited National Calls to Mobiles
  • Unlimited International Calls to 11 Countries + 500 Minutes to India
  • 18-Month Plan: Free first 3 months of TPG Mobile
$79.99/month
(*min charge $209.94; inclusive of $99.95 set up fee)
$79.99/month
(*min charge $1469.82)
NBN50 - Unlimited Data
  • Phone Line
  • Pay As You Go
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$69.99/month
(*min charge $199.94; inclusive of $99.95 set up fee)
$69.99/month
(*min charge $1289.82)
NBN100 - Unlimited Data
  • Phone Line
  • Pay As You Go
  • Wi-Fi Modem
  • 18-Month Plan: Free first 3 months of TPG Mobile
$89.99/month
(*min charge $219.94; inclusive of $99.95 set up fee)
$89.99/month
(*min charge $1649.82)
NBN100 - Unlimited Data
  • Phone Line
  • Unlimited Local Calls
  • Unlimited Standard Calls
  • Unlimited National Calls to Mobiles
  • Unlimited International Calls to 11 Countries + 500 Minutes to India
  • 18-Month Plan: Free first 3 months of TPG Mobile
$109.99/month
(*min charge $239.94; inclusive of $99.95 set up fee)
$109.99/month
(*min charge $2009.82)

TPG ADSL2+ Plans

Not yet covered by the NBN rollout? Don’t worry because TPG also offers flexible ADSL2+ plans that come with home phone lines as well. These ADSL2+ plans are categorised based on data offerings: 20GB, 100GB, and unlimited data.

Same as the NBN plans, the ADSL2+ home bundles are also available for both no lock-in and 18-month contracts. Do take note that the no lock-in contracts include a set up fee of $99.95, while that fee is only $79.95 for 18-month plans. For all of these plans, you can also choose a couple of add-ons for a minimal extra cost. These include Pay As You Go calls, Oz Talk for $10/month, Big Talk for $10/month, and Extra Talk for $20/month.

Here’s a closer look at TPG’s ADSL2+ home bundle offerings:

PlanInclusionsCost (No Lock-In)Cost (18-Month Plan)
20GB Data (10GB Peak + 10GB Off Peak)
  • Home Phone Line
  • 18-Month Plan: Wi-Fi Modem
$39.99/month
(*min charge $159.94; inclusive of $99.95 set up fee)
$39.99/month (*min charge $829.77; inclusive of $79.95 set up fee)
100GB Data (50GB Peak + 50GB Off Peak)
  • Home Phone Line
  • 18-Month Plan: Wi-Fi Modem
$49.99/month
(*min charge $169.94; inclusive of $99.95 set up fee)
$49.99/month
(*min charge $929.82)
Unlimited Data
  • Home Phone Line
  • 18-Month Plan: Wi-Fi Modem
$59.99/month
(*min charge $179.94; inclusive of $99.95 set up fee)
$59.99/month
(*min charge $1109.82)

Don’t need a bundle to go with your ADSL2+ subscription? Check out TPG’s ADSL2+ standalone offers here:

PlanInclusionsCost (No Lock-In)Cost (18-Month Plan)
50GB (25GB Peak + 25GB Off Peak)
  • Speed: up to 20Mbps
$29.99/month
(*min charge $419.83; inclusive of $59.95 set up fee)
$29.99/month
(*min charge $539.82)
150GB (75GB Peak + 75GB Off Peak)
  • Speed: up to 20Mbps
$39.99/month
(*min charge $539.83; inclusive of $59.95 set up fee)
$39.99/month
(*min charge $719.82)
500GB (250GB Peak + 250GB Off Peak)
  • Speed: up to 20Mbps
$49.99/month
(*min charge $659.83; inclusive of $59.95 set up fee)
$49.99/month
(*min charge $899.82)
Unlimited Data
  • Speed: up to 20Mbps
$59.99/month
(*min charge $779.83; inclusive of $59.95 set up fee)
$59.99/month
(*min charge $1079.82)

TPG FTTB Plans

Not only does TPG offer quality NBN and ADSL2+ options, but they also provide FTTB (Fibre To The Building Plans) that are also well raved about by users.

The great thing about this is that TPG owns and operates the end to end Fibre network infrastructure, which means that they have full control over the quality of the service they deliver. Another bonus is how you can also watch 4K content seamlessly — and without suffering through buffering — on multiple devices.

How’s that for a great deal? Check out TPG’s FTTB plans below, available in no lock-in and 18-month plans.

PlanInclusionsCost (No Lock-In)Cost (18-Month Plan)
Standard - Unlimited Data
  • Up to 12Mbps
  • Pay As You Go Calls
  • Wi-Fi Modem
$49.99/month (*min cost $179.94; inclusive of $99.95 set up fee)$49.99/month (*min cost $929.82)
Superfast - Unlimited Data
  • 90Mbps Typical Evening Speed
  • Pay As You Go Calls
  • Wi-Fi Modem
$59.99/month (*min cost $189.94; inclusive of $99.95 set up fee)$59.99/month (*min cost $1109.82)
Superfast - Unlimited Data
  • 90Mbps Typical Evening Speed
  • Unlimited Local Calls
  • Unlimited Standard National Calls
  • Unlimited National Calls to Mobiles
  • 100 International Minutes
  • Wi-Fi Modem
$69.99/month (*min cost $199.94; inclusive of $99.95 set up fee)$69.99/month (*min cost $1289.82)
Superfast - Unlimited Data
  • 90Mbps Typical Evening Speed
  • Unlimited Local Calls
  • Unlimited Standard National Calls
  • Unlimited National Calls to Mobiles
  • Unlimited International Calls to 15 Countries
  • Wi-Fi Modem
$79.99/month (*min cost $209.94; inclusive of $99.95 set up fee)$79.99/month (*min cost $1469.82)

TPG Customer Service and Support

Providing quality customer service and support is another thing that TPG Broadband is known for. You can easily reach their customer support team via their website, phone, email, and their social media accounts.

Their website is like a all-in-one customer help center with a range of solutions available to common issues and broadband-related concerns. Whether it’s regarding your billing or switching to the NBN, you can be sure to find the answer you need there.

If you want to contact them directly for customer service-related concerns, you can do so by dialing 13 14 23 from 8AM to 9PM AEST on Mondays through Fridays, and 9AM to 6PM during weekends and public holidays. For technical assistance, you can reach them at 13 14 23 from 8AM to 12MN AEST for Internet and home phone needs, and 8AM to 10PM AEST for mobile assistance. During weekends and public holidays, you can get in touch with their technical support team from 9AM to 9PM AEST.

If you want to get a hold of them online, you can likewise do so through their social media accounts on Facebook, Twitter, and LinkedIn, or send them an email for customer support needs or inquiries at customer_service@tpg.com.au. If it’s technical support, shoot them a message at helpdesk@tpg.com.au, and customer_relations@tpg.com.au for any support-related complaints.

Broadband Plans

Starter
  • Up to 15Mbps Standard Evening
  • 100GB Data
  • NBN Fixed Line
$55/mth

Basic
  • Up to 7Mbps Basic Evening
  • Unlimited Data
  • NBN Fixed Line
$48.88/mth

Essential - 24 Month Plan
  • Up to 15Mbps Standard Evening
  • 100GB Data
  • NBN Fixed Line
$69/mth

nbn™ S Broadband Basic
  • Up to 7Mbps Basic Evening
  • 100GB Data
  • NBN Fixed Line

city mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+

100GB Basic
  • Speeds Vary
  • 100GB Data
  • ADSL2+
$60/mth

NBN12 101GB
  • Up to 7Mbps Basic Evening
  • 101GB Data
  • NBN Fixed Line
$50/mth

NBN Lite
  • Up to 7Mbps Basic Evening
  • Unlimited Data
  • NBN Fixed Line

Is TPG for You?

If flexibility and reliability are what you value most in a provider, then yes, what TPG Broadband offers is definitely a perfect match for your needs. With their range of clear-cut plans and bundles that are available both in month-to-month and long-term plans, you can certainly find a broadband plan that you’d want to stick to for a long time.

Of course, let’s not forget how TPG is heralded to deliver on the best NBN speeds during peak hours as well. If you’ve experienced spotty NBN in the past, it may serve you well to switch to the provider with a track record of being truly dependable, giving you more of your money’s worth and less headaches and stress.

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