It’s an increasingly crowded market when it comes to ISPs. Thanks in no small part to the increasing take-up of the NBN, consumers now have a vast range of choice when it comes to providers – at very competitive prices. The challenge for any new provider, then, is to stand out from the crowd. Tangerine Telecom certainly grabs your attention – starting the second you land on their web site.
Sporting a bright orange design that highlights the key offer in each department, Tangerine’s site presents everything you need to know about the company’s various broadband offerings without clutter. So there’s no need to drill down through multiple pages to find the plans.
Is Tangerine’s broadband service right for you? Photo: Compare TV.
What Makes Tangerine Different?
Boasting 50 years’ collective experience in the industry, Tangerine’s team has focused closely on the NBN, where demand is set to increase rapidly as more and more addresses get connected to the national network. Unlike other methods of getting connected to broadband, the NBN takes third-party companies completely out of the picture – so there’s no waiting around for a spare port at your local phone exchange, or restrictions on which ISPs you can connect with based on where you live. If you can get the NBN, you can get Tangerine.
A genuine positive about Tangerine right off the bat is the company they’re using for their networking services – Vocus. A networking giant in Australia, Vocus supplies the big pipes and data centres that power a large chunk of the internet in Australia and is easily capable of providing all the bandwidth that NBN users could want – and remember, any ISP is only as good as the backbone network that supplies its bandwidth.
With Tangerine Broadband you can secure NBN connections of all types – Fibre to the Home, Node or Basement as well as fixed wireless for those in areas not serviced by wired broadband at all. Regardless of the technology your own connection uses, the price remains the same – so you know ahead of time what you’ll be paying, with no nasty surprises.
Tangerine’s NBN Plans
The main focus of Tangerine’s business is connecting people to the NBN, and they’ve kept their plan structure nice and simple, while still being flexible.
There’s two plans on offer – both of them featuring unlimited data, and varying only by the maximum speed you can reach on the connection. At the base level, $50/month gets you a 12/1 Mbps connection (that’s 12 Mbps down and 1 Mbps up – similar to the average ADSL connection speed-wise). That’s going to be OK for those who aren’t big on downloading or streaming – though it should still be more than adequate to let you stream Netflix or Stan in HD as long as you’re not doing anything else on the connection at the time.
A better option for streaming is the 50/20 plan, which only costs another $10 – and at $60/month represents what’s probably Tangerine’s value “sweet spot”. Faster downloads help make more demanding internet use possible, but the substantially faster upload pipe isn’t to be forgotten either. If you’re the sort of person who shares photos and videos with friends and family, uploads stuff to YouTube, or even streams game sessions from a Playstation 4, that extra upload bandwidth is something you’ll want. It also makes for much better results on all kinds of voice chat programs, including Skype. At this speed you don’t have to worry about streaming video – it’ll always be HD – and if you’re thinking of streaming Netflix in 4k to your new TV, this plan will yawn at the challenge and deliver a smooth 4k stream while still leaving room for you to browse the web and download stuff. It’s the “worry free” option that you’ll want to go for if you’re a heavy internet user.
The NBN supports the good old home phone as well, and Tangerine can add a phone plan to your broadband for $10 extra. You get unlimited local and national calls as well as unlimited calls to Australian mobiles. This is a really, really good deal if you call people a lot. You get to keep your home phone number when you switch, too!
Tangerine’s Mobile Broadband Plans
Tangerine has also ventured into the mobile data market. Just like their NBN plans, their mobile packs are simple, easy to understand, and filled with value. No contract, one monthly cost, no early termination fees.
The company offers four monthly plans. Each one offers unlimited national calls, SMS, and MMS. And if you use all your data? You can get another GB for just $10.
|1GB||1GB Data Cap|
Free calls and text
Min cost $19.90 over 1 months
|3GB||3GB Data Cap|
Free calls and text
Min cost $29.90 over 1 months
|6GB||6GB Data Cap|
Free calls and text
Min cost $39.90 over 1 months
|9GB||9GB Data Cap|
Free calls and text
Min cost $49.90 over 1 months
Does Tangerine NBN Supply a Modem?
Both these plans give you three options when it comes to how you connect to the NBN. You can opt to use your own modem – which requires you to do your own setup – and pay nothing extra. Or you can pay a one-off cost of $99 to get a standard NBN modem, preconfigured to work straight out of the box. And finally, you can pay $150 and receive a fancy Netcomm NF17ACV modem/router that’s yours to keep. This option sets you up with the fast hardware you need to deliver the speed of the NBN to all your wired and wireless devices.
If you’ve already got an NBN-ready modem (and know what you’re doing) the BYO option lets you save a cool $99. Otherwise, the pre-configured models available through Tangerine do help take the guesswork out of the setup process. If you’re looking for a modem anyway, this is a great option.
Tangerine Broadband Customer Service and Support
You can get in touch with the friendly team at Tangerine Broadband on 1800 211 112 any time from 8am to 8pm weekdays and 9am to 6pm on Saturdays, where you’ll be able to find out more info about their service if you’re thinking of signing up, or get directed to technical support if you’re already a customer.
If you’d prefer to contact Tangerine via an online message, you can supply all the details on the contact page of their web site and they’ll get back to you as soon as possible.
You can also pay your bills via phone by calling 1300 850 463, 24 hours a day.
Tangerine can help you you with any questions or issues you may have – get in touch about:
- Connection questions
- Technical support
- Plan changes
Value NBN That Bears Fruit!
Keeping things straightforward and easy to understand, Tangerine offers well-priced NBN options and true flexibility to its users – without all the fine print. The company is backed by a well-regarded network – probably why they’re already attracting a lot of positive reviews on consumer sites. With unlimited data on all plans, and no peak and off-peak to worry about, Tangerine is an option well worth considering for anyone about to connect to the NBN. As well as those who are unhappy with their current NBN provider and want better value.