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Review Summary

Overall - 90%
Plans - 90%
Extras - 80%
Value For Money - 95%



A clear-cut simple way of getting hooked up to the NBN with unlimited data and the option for real speed, Tangerine is a great choice for Australia’s new network.

User Rating: 4.55 ( 3 votes)

It’s an increasingly crowded market when it comes to ISPs. Thanks in no small part to the increasing take-up of the NBN, consumers now have a vast range of choice when it comes to providers – at very competitive prices. The challenge for any new provider, then, is to stand out from the crowd. Tangerine Telecom certainly grabs your attention – starting the second you land on their web site. Sporting a bright orange design that highlights the key offer in each department, their site presents everything you need to know about the company’s various broadband offerings without clutter. So there’s no need to drill down through multiple pages to find the plans.

Boasting 50 years’ collective experience in the industry, Tangerine’s team has focussed closely on the NBN, where demand is set to increase rapidly as more and more addresses get connected to the national network. Unlike other methods of getting connected to broadband, the NBN takes third-party companies completely out of the picture – so there’s no waiting around for a spare port at your local phone exchange, or restrictions on which ISPs you can connect with based on where you live. If you can get the NBN, you can get Tangerine.

A genuine positive about Tangerine right off the bat is the company they’re using for their networking services – Vocus. A networking giant in Australia, Vocus supplies the big pipes and data centres that power a large chunk of the internet in Australia, and is easily capable of providing all the bandwidth that NBN users could want – and remember, any ISP is only as good as the backbone network that supplies its bandwidth.

With Tangerine Broadband you can secure NBN connections of all types – Fibre to the Home, Node or Basement as well as fixed wireless for those in areas not serviced by wired broadband at all. Regardless of the technology your own connection uses, the price remains the same – so you know ahead of time what you’ll be paying, with no nasty surprises.

NBN Plans

The main focus of Tangerine’s business is connecting people to the NBN, and they’ve kept their plan structure nice and simple, while still being flexible.

There’s three plans on offer – all of them featuring unlimited data, and varying only by the maximum speed you can reach on the connection. At the base level, $59/month gets you a 12/1 Mbps connection (that’s 12 Mbps down and 1 Mbps up – similar to the average ADSL connection speed-wise). That’s going to be OK for those who aren’t big on downloading or streaming – though it should still be more than adequate to let you stream Netflix or Stan in HD as long as you’re not doing anything else on the connection at the time.

A better option for streaming is the 25/5 plan, which only costs another $9 – and at $68/month represents what’s probably Tangerine’s value “sweet spot”. Faster downloads help make more demanding internet use possible, but the substantially faster upload pipe isn’t to be forgotten either. If you’re the sort of person who shares photos and videos with friends and family, uploads stuff to YouTube, or even streams game sessions from a Playstation 4, that extra upload bandwidth is something you’ll want. It also makes for much better results on all kinds of voice chat programs, including Skype.

If you’re after some raw speed, then the 50/20 plan is the one to head for, at $87/month. That’s the kind of speed where you don’t have to worry about streaming video – it’ll always be HD – and if you’re thinking of streaming Netflix in 4k to your new TV, this plan will yawn at the challenge and deliver a smooth 4k stream while still leaving room for you to browse the web and download stuff. It’s the “worry free” option that you’ll want to go for if you’re a heavy internet user.

Do You Need A Modem?

All of these plans give you three options when it comes to how you connect to the NBN. You can opt to use your own modem – which requires you to do your own setup – and pay nothing extra. Or you can pay a one-off cost of $99 to get a standard NBN modem, preconfigured to work straight out of the box. And finally, you can pay $179 and receive a fancy Nectomm NF17ACV modem/router that’s yours to keep. This option sets you up with the fast hardware you need to deliver the speed of the NBN to all your wired and wireless devices.

If you’ve already got an NBN-ready modem (and know what you’re doing) the BYO option let’s you save a cool $99. Otherwise, the pre-configured models available through Tangerine do help take the guesswork out of the setup process. If you’re looking for a modem anyway, this is a great option.

Want a Phone Line Too?

The NBN supports the good old home phone as well, and Tangerine can add a phone plan to your broadband for either $10 or $20/month extra. Both offer unlimited local and national calls. However, the $20 version also offers unlimited calls to mobiles. This is a really, really good deal if you call them a lot. You get to keep your home phone number when you switch, too!

What About Mobile?

Tangerine has also ventured into the mobile data market. Just like their NBN plans, their mobile packs are simple, easy to understand, and filled with value. No contract, one monthly cost, no early termination fees.

The company offers five monthly plans. Each one offers unlimited national calls, SMS, and MMS. And if oyu use all your data? You can get another GB for just $10.

If you want to make international calls, the 5GB and 7GB options come with $300 worth of call credits for use when calling 56 select countries.

Check out the options on the table below!

National callsUnlimitedUnlimitedUnlimitedUnlimited 
International Calls$300 included$300 included 
Excess data$10/GB$10/GB$10/GB$10/GB 
1GBNational calls: UnlimitedSMS/MMS: UnlimitedInternational Calls: –Excess data: $10/GBCost: $29.95
3GBNational calls: UnlimitedSMS/MMS: UnlimitedInternational Calls: –Excess data: $10/GBCost: $39.95
5GBNational calls: UnlimitedSMS/MMS: UnlimitedInternational Calls: $300 includedExcess data: $10/GBCost: $49.95
7GBNational calls: UnlimitedSMS/MMS: UnlimitedInternational Calls: $300 includedExcess data: $10/GBCost: $59.95

And What About ADSL?

Tangerine focus on delivering NBN services. The company used to offer a pair of ADSL plans for those who can’t yet connect to the NBN in their area. Depending on which ADSL “zone” you were in, the packages costed either $79.95/month or $99.95/month – which included line rental, unlimited calls and data.

Last time we checked, this offer is no longer available on their website.

A Refreshing Change

Keeping things straightforward and easy to understand, Tangerine offers well-priced NBN options and  true flexibility to its users – without all the fine print. The company is backed by a well-regarded network – probably why they’re already attracting a lot of positive reviews on consumer sites. With unlimited data on all plans, and no peak and off-peak to worry about, Tangerine is an option well worth considering for anyone about to connect to the NBN. As well as those who are unhappy with their current NBN provider and want better value.

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