Tangerine Broadband Review: Everything you need to know


Summary

Our Verdict

Tangerine Broadband


Tangerine offers a clear-cut simple way of getting hooked up to the NBN with unlimited data.

 
Overall 81%
Plans
Extras
Value

Review was updated on 3rd December, 2019

Tangerine Broadband – part of the Vocus stable – are famous for their bright orange advertising and long-standing support of everything citrus. But the telco offers much more than just colourful gimmicks. They’ve got some of Australia’s most competitive NBN deals.

By streamlining their offerings – they no longer offer ADSL plans – they’ve been able to hone in on a handful of great plans that will suit plenty of Aussie users.

Tangerine Broadband Review

Like a walk down the strip in Las Vegas – or Bris Vegas for you Banana Benders – choosing a telco can be overwhelming. Each one promises all kinds of things while at the same time holding themselves out as Australia’s best/fastest/nicest/orange-est provider. This is one of the reasons why Tangerine is refreshing.

But aside from being citrus-fresh, what else does Tangerine Broadband have to offer? The brightness of their colours aside, most of us would be looking for a bit more substance if we wanted to make the switch. How much do they cost? Are they flexible? How fast will the broadband be – and will they connect to my area? We’ve answered all of these questions and more – read on to find out what we had to say!

Table of Contents

  • What is Tangerine Broadband?
  • What broadband plans are available?
  • Tangerine Broadband features
  • How to contact Tangerine Broadband
  • Tangerine Broadband summary

What is Tangerine Broadband?

Tangerine – in sticking with the citrus theme – market themselves as Australia’s juiciest NBN provider. And comparing Tangerine with the competition, it’s hard to really argue. Despite being relatively new on the scene, Tangerine has over 50 years’ experience in telecommunications. The jewel in their crown is undoubtedly their NBN offerings, which rank right up there with the best for speed, quality and data limits – while their attentive customer service staff are always at your beck and call.

What plans are offered by Tangerine Broadband?

Tangerine’s NBN plans are a suite of simple but effective offers which cater to the needs of most Aussie internet users. While they do have only unlimited data plans, if you’re a real speed jockey they don’t have the fastest velocity under the Aussie sun. That said, most households will be adequately taken care of by Tangerine. They do not offer ADSL plans, meaning that if your address is not yet NBN eligible – you may want to check out another provider.

Tangerine NBN plans

Tired of download limits? Sick of watching the calendar tick down to the last day in the month while your final few megabytes rattle around like old coins in your pocket? Then Tangerine is for you. All of Tangerine’s NBN plans have no download limits. They are organised into three categories: Standard (21MBPS), XL Speed Boost (42MBPS) and XXL Speed Boost (83MBPS).

Tangerine Broadband features

Flexible, fresh and free, Tangerine don’t require you to sign your life away just to access the orange. All of Tangerine Telecom’s plans come with no contract and do not have a set-up fee, while if you don’t have your own modem you’ll need to pay an additional fee to get either a standard or an upgraded one delivered to you.

Speed Tiers

Standard speed will suffice for checking email and news browsing with some entertainment on the side. XL Speed Boost is an improvement, while XXL Speed Boost will get you the fastest internet around. Their unlimited data also means Tangerine might be ideal for households who don’t use their broadband as much during peak times (evenings Monday to Friday), with speeds often suffering in these hours.

Do Tangerine Broadband offer bundles?

Keen on including a call plan in your offerings? Tangerine offer some great bundles, all in the spirit of their broadband – i.e. fun and flexible. You can choose to either include a pay-as-you-go phone plan or an unlimited call plan (local, national and mobiles) for a tick extra each month.

Tangerine Broadband Key Features

  • Unlimited data across all plans, no lock-in contracts
  • Cheap landline bundling that includes calls to mobiles
  • 14-day risk-free trial and no setup & plan change fees
  • Offers $10 monthly discount for first 6 months
  • Cheap SIM-only mobile bundling available
  • 7-day technical support with quick response
  • Spread the word and receive $50 referral bonus

How to Contact Tangerine Broadband

Tangerine’s customer service team is available at 1800 211 112 from 8:30am to 7pm Monday to Friday and 9am to 6pm Saturday. You can pay your bills 24/7 via phone at 1300 850 463, while they’ve also got an online form you can fill out and they’ll get right back to you. Tangerine Telecom’s call centres are spread over Australian and international locations.

Tangerine support

Tangerine can help you you with any questions or issues you may have – get in touch about:

  • Connection questions
  • Payment
  • Installation
  • Technical support
  • Plan changes
  • Setup

Tangerine Broadband summary

Tangerine is recognised for a few things: simplicity, clarity, flexibility – and being the orange-est telco under the Aussie sun. If you’re looking for extensive bundles – or anything ADSL – then you might have to squeeze the fruit and move on. But if you want a simple and easy-to-use plan which comes without obligation, Tangerine is the right one for you.

Tangerine offers simple NBN deals at good value with light to moderate internet users covered. This might not sound super glamorous, but unless you’re a stream queen or spend your weekends hacking, their offerings are likely to suit your needs. Tangerine get an excellent 81 percent verdict on our ratings. They’re also a part of the huge Vocus stable of Aussie telcos. This means that while they are small, they’re backed by a network which ranks among the biggest and most powerful in the country.

The Good

  • Unlimited data with no lock-in contract on all plans
  • Offers 14-day risk-free trial and $10 discount for the first 6 months

The Gotchas

  • Basic speed configured on NBN12 isn’t available

Recommended

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