Review was updated on 11th June, 2019
Tangerine Broadband – part of the Vocus stable – are famous for their bright orange advertising and long-standing support of everything citrus. But the colourful telco offers much more than just gimmicks. They’ve got some of Australia’s most competitive NBN deals. By streamlining their offerings – they no longer offer ADSL plans – they’ve been able to hone in on a handful of great plans that will suit plenty of Aussie users.
Like a walk down the strip in Los Vegas – or Bris Vegas for you Banana Benders – choosing a telco can be overwhelming. Each one promises all kinds of things while at the same time holding themselves out as Australia’s best/fastest/nicest/orange-est provider. This is one of the reasons why Tangerine is refreshing.
Tangerine has a simple set of plans and are focused completely on the NBN. They’re good value and each plan is not only unlimited when it comes to data, but there’s no need to sign up to a long contract. Simplicity. Clarity. Flexibility. And Orange. This is why Tangerine is refreshing.
What makes Tangerine Broadband unique?
Tangerine – in sticking with the citrus theme – market themselves as Australia’s juiciest NBN provider. And comparing Tangerine with the competition, it’s hard to really argue. Despite being relatively new on the scene, Tangerine has over 50 years’ experience in telecommunications. The jewel in their crown is undoubtedly their NBN offerings, which rank right up there with the best for speed, quality and data limits – while their attentive customer service staff are always at your beck and call.
NBN plans to suit your needs
Tangerine’s NBN plans are a suite of simple but effective offers which cater to the needs of most Aussie internet users. While they do have only unlimited data plans, if you’re a real speed jockey they don’t have the fastest velocity under the Aussie sun. That said, most households will be adequately taken care off by Tangerine. They do not offer ADSL plans, meaning that if your address is not yet NBN eligible – you may want to check out another provider.
Tangerine Broadband’s NBN plans
Tired of download limits? Sick of watching the calendar tick down to the last day in the month while your final few megabytes rattle around like old coins in your pocket? Then Tangerine is for you. All of Tangerine’s NBN plans have no download limits. They are organised into three categories: Basic (10MBPS), Speed Boost (21MBPS), XL Speed Boost (42MBPS) and XXL Speed Boost (83MBPS).
Basic speed will suffice just for checking email and news browsing. Speed Boost and XL Speed Boost are an improvement, while XXL Speed Boost will get you the fastest internet around. Their unlimited data also means Tangerine might be ideal for households who don’t use their broadband as much during peak times (evenings Monday to Friday), with speeds often suffering in these hours.
All of Tangerine Telecom’s plans come with no contract and do not have a set-up fee, while if you don’t have your own modem you’ll need to pay an additional fee to get either a standard or an upgraded one delivered to you. Once you’ve made the above choices, you can choose to either include a pay-as-you-go phone plan or an unlimited call plan (local, national and mobiles) for a tick extra each month.
Tangerine Telecom Plans
- Up to 40Mbps Standard Plus Evening
- Unlimited Data
- NBN 50™ Fixed Line
- Up to 20Mbps Standard Evening
- Unlimited Data
- NBN 25™ Fixed Line
Services and customer satisfaction
Tangerine’s customer service team is available at 1800 211 112 from 8:30am to 8pm Monday to Friday and 9am to 6pm Saturday. You can pay your bills 24/7 via phone at 1300 850 463, while they’ve also got an online form you can fill out and they’ll get right back to you. Tangerine Telecom’s call centres are spread over Australian and international locations.
Tangerine can help you you with any questions or issues you may have – get in touch about:
Awards and recognition
Tangerine is recognised for a few things: simplicity, clarity, flexibility – and being the orange-est telco under the Aussie sun. If you’re looking for extensive bundles – or anything ADSL – then you might have to squeeze the fruit and move on. But if you want a simple and easy-to-use plan which comes without obligation, Tangerine is the right one for you.
Why is Tangerine right for me?
Tangerine offers simple NBN deals at good value with light to moderate internet users covered. This might not sound super glamorous, but unless you’re a stream queen or spend your weekends hacking, their offerings are likely to suit your needs. Tangerine get an excellent 81 percent verdict on our ratings. They’re also a part of the huge Vocus stable of Aussie telcos. This means that while they are small, they’re backed by a network which ranks among the biggest and most powerful in the country.