MyNetFone offers you some affordable broadband plans, with internet speeds that are average at best. Does this make it a real case of “you get what you pay for”? Is there a use case for this kind of plan? And how does this deal stand up when compared to other providers?
Broadband is a bare necessity, but everyone’s needs different things from it. Today, the internet is used in practically every aspect of our waking lives and we cannot imagine life without it. Some use the internet sparingly — purely for administrative tasks or to send the odd email — while there are others whose professional lives revolve around the internet, not to mention their demanding appetite for streaming entertainment. Data consumption is relative to consumer habits, and consumers of large chunks of data need a good data plan that won’t cost them the earth. MyNetFone has some fairly standard plans with a lot to offer at a reasonable price.
There is no dearth of internet providers, each with impressive plan combinations, so choosing the best plan that works for you can be tricky. MyNetFone doesn’t necessarily stand out — with advertised evening speeds not keeping up with the rest of the market — but the pricing on their plans lean toward the cheaper side, and if you’re a moderate to low data consumer who isn’t too fussed about internet speeds, this might be an economical option for you.
MyNetFone offers unlimited-data plans, so you don’t have to worry about data usage. Photo: Pixabay
What makes MyNetFone so different?
MyNetFone offers competitive pricing, low contention, and reliable speeds. What makes MyNetFone stand out from other service providers is the Low Contention Guarantee. This means that there are less users sharing your pipe to the internet, ensuring that every user gets higher speeds and better quality. Plus, they also guarantee excellent voice quality when you bundle ADSL2+ with their VoIP service.
- Up to 9Mbps Basic Evening
- Unlimited Data
- NBN 12™ Fixed Line
MyNetFone NBN Plans
NBN rollout is catching on fast and new areas are getting NBN access every week. You can find out if NBN is available in your area using the NBN rollout map. If your area does qualify, getting NBN for your home is easy!
MyNetFone has a simple selection of plans. You can pick one of three NBN speed tiers, and then pick the following data options based on your downloading habits and home phone usage:
- 200GB with pay-as-you-go calls
- Unlimited with pay-as-you-go calls
- Unlimited with unlimited local, national, and mobile calls
Each plan is available on a 12-month contract, 24-month contract, or no contract. Keep in mind though, the setup fee associated with each contract term is a hidden cost to consider for each plan — $49 for the 12-month contract, nothing for the 24-month contract, and $199 for no contract.
A free NBN-ready modem is provided as part of all three plans. You also have the option to increase your NBN speed with Standard, Standard Plus, and Premium Plan upgrades at an extra cost per month.
|NBN Lite||Basic evening speed 7/12|
PAYG home phone
Min cost $248.99 no contract (not including set up fee)
|NBN Unlimited||Standard evening 12/25 Speed|
PAYG home phone
Min cost $258.99 no contract (not including set up fee)
|NBN Unlimited Bundle||Standard plus 25/50 evening Speed|
Unlimited home phone
Min cost $268.99 no contract (not including set up fee)
MyNetFone ADSL+2 Plans
If NBN is yet to be rolled out in your area, you can explore MyNetFone’s ADSL plans. A free modem is available with each plan and you can even get Naked Broadband (no home phone required) with the Economy and Standard Plans. You also have the option to use your own modem, and if you do, MyNetFone gives you a $50 account credit for it.
There are three plans to choose from, recommended on the basis of how extensively you stream content, whether you’re a small bunch of flatmates, a family, or simply want unlimited data.
If the National Broadband Network is rolled out in your area, then transitioning from ADSL to NBN will cost you next to nothing. However, if you don’t have NBN in your area then NBN Co may charge you a one-off fee of $300. There could also be additional costs if the installation is deemed as a non-standard installation.
Each plan is available on a 12-month contract, 24-month contract, or no contract. Keep in mind that the set up fee associated with each contract term is a hidden cost to consider for each plan — $49 for the 12-month contract, nothing for the 24-month contract, and $99 for no contract.
Home phone optional
Min cost $148.95 (No contract)
Home phone optional
Min cost $158.95 (No contract)
VoIP Home phone
Min cost $168.95 (No contract)
ADSL2+ Broadband and VoIP combo
Not only does MyNetFone guarantee excellent voice quality when you bundle Naked ADSL2+ with their VoIP service, but VoIP does not count towards your Naked ADSL2+ quota. Having said that, the MyNetFone’s ADSL plans are on the pricey side compared to other providers, regardless of whether you want Standard ADSL or Naked ADSL.
MyNetFone Customer service and support
The MyNetFone call centre is available by calling 1300 731 048 between 8AM – 10PM AEST Monday to Friday, and 9AM – 5PM on Saturday and Sunday. Their local call centre staff can help you out with plan details, technical troubleshooting, residential remote support, residential VoIP, residential DSL and NBN broadband, business support, billing questions, and more. Hours and services may be reduced on national, state, and public holidays. You can also contact MyNetFone using the contact form on their website. The customer services team is proactive at responding to customer feedback and will generally respond to you within 24 hours.
MyNetFone can help you with:
- Installation Help
- Connection Questions
- Technical Support
- Changes to your Plan
MyNetFone needs more than just good rates
While MyNetFone may not be the cheapest broadband provider it does fall on the more affordable end of the spectrum. Their NBN plans are competitively priced and if you’re a moderate data consumer, you will get good value for your money’s worth. They do have a great deal to improve on though — in terms of service, internet speeds, and stability — to compete with popular providers such as Mate Communicate and iPrimus.