MyNetFone Broadband Review: Is the unlimited pack worth a bundle?


Summary

Our Verdict

MyNetFone Broadband


If internet speed isn't your highest priority, then you can get lots of data without overpaying

 
Overall 68%
Plans
Extras
Value

MyNetFone offers you some affordable broadband plans, with internet speeds that are average at best. Does this make it a real case of “you get what you pay for”? Is there a use case for this kind of plan? And how does this deal stand up when compared to other providers?

  Broadband is a bare necessity, but everyone’s needs different things from it. Today, the internet is used in practically every aspect of our waking lives and we cannot imagine life without it.Some use the internet sparingly — purely for administrative tasks or to send the odd email — while there are others whose professional lives revolve around the internet, not to mention their demanding appetite for streaming entertainment. Data consumption is relative to consumer habits, and consumers of large chunks of data need a good data plan that won’t cost them the earth. MyNetFone has some fairly standard plans with a lot to offer at a reasonable price. 

There is no dearth of internet providers, each with impressive plan combinations, so choosing the best plan that works for you can be tricky. MyNetFone doesn’t necessarily stand out — with advertised evening speeds not keeping up with the rest of the market — but the pricing on their plans lean toward the cheaper side, and if you’re a moderate to low data consumer who isn’t too fussed about internet speeds, this might be an economical option for you.

Reading MyNetFone broadband review

MyNetFone offers unlimited-data plans, so you don’t have to worry about data usage. Photo: Pixabay

What makes MyNetFone so different?

MyNetFone offers competitive pricing, low contention, and reliable speeds. What makes MyNetFone stand out from other service providers is the Low Contention Guarantee. This means that there are less users sharing your pipe to the internet, ensuring that every user gets higher speeds and better quality. Plus, they also guarantee excellent voice quality when you bundle ADSL2+ with their VoIP service.

MyNetFone NBN Plans

NBN rollout is catching on fast and new areas are getting NBN access every week. You can find out if NBN is available in your area using the NBN Coverage Checker. If your area does qualify, getting NBN for your home is easy! 

MyNetFone has a simple selection of plans. You can pick one of three NBN speed tiers, and then pick the following data options based on your downloading habits and home phone usage:

  • 200GB with pay-as-you-go calls
  • Unlimited with pay-as-you-go calls
  • Unlimited with unlimited local, national, and mobile calls

Each plan is available on a 12-month contract, 24-month contract, or no contract. Keep in mind though, the setup fee associated with each contract term is a hidden cost to consider for each plan — $49 for the 12-month contract, nothing for the 24-month contract, and $199 for no contract.

A free NBN-ready modem is provided as part of all three plans. You also have the option to increase your NBN speed with Standard, Standard Plus, and Premium Plan upgrades at an extra cost per month.

PlanInclusionsCost
NBN LiteBasic evening speed 7/12
200GB
PAYG home phone
$49.99/month
Min cost $248.99 no contract (not including set up fee)
NBN UnlimitedStandard evening 12/25 Speed
Unlimited Data
PAYG home phone
$59.99/month
Min cost $258.99 no contract (not including set up fee)
NBN Unlimited BundleStandard plus 25/50 evening Speed
Unlimited Data
Unlimited home phone
$69.99/month
Min cost $268.99 no contract (not including set up fee)

MyNetFone ADSL+2 Plans

If NBN is yet to be rolled out in your area, you can explore MyNetFone’s ADSL plans. A free modem is available with each plan and you can even get Naked Broadband (no home phone required) with the Economy and Standard Plans. You also have the option to use your own modem, and if you do, MyNetFone gives you a $50 account credit for it. 

There are three plans to choose from, recommended on the basis of how extensively you stream content, whether you’re a small bunch of flatmates, a family, or simply want unlimited data. 

If the National Broadband Network is rolled out in your area, then transitioning from ADSL to NBN will cost you next to nothing. However, if you don’t have NBN in your area then NBN Co may charge you a one-off fee of $300. There could also be additional costs if the installation is deemed as a non-standard installation. 

Each plan is available on a 12-month contract, 24-month contract, or no contract. Keep in mind that the set up fee associated with each contract term is a hidden cost to consider for each plan — $49 for the 12-month contract, nothing for the 24-month contract, and $99 for no contract.

PlanInclusionsCost
Economy500GB
Home phone optional
Free modem
$49.95/month
Min cost $148.95 (No contract)
Standard1000GB
Home phone optional
Free modem
$59.95/month
Min cost $158.95 (No contract)
Unlimited BundleUnlimited
VoIP Home phone
Free modem
$69.95/month
Min cost $168.95 (No contract)

ADSL2+ Broadband and VoIP combo

Not only does MyNetFone guarantee excellent voice quality when you bundle Naked ADSL2+ with their VoIP service, but VoIP does not count towards your Naked ADSL2+ quota. Having said that, the MyNetFone’s ADSL plans are on the pricey side compared to other providers, regardless of whether you want Standard ADSL or Naked ADSL. 

MyNetFone Customer service and support

The MyNetFone call centre is available by calling 1300 731 048 between 8AM – 10PM AEST Monday to Friday, and 9AM – 5PM on Saturday and Sunday. Their local call centre staff can help you out with plan details, technical troubleshooting, residential remote support, residential VoIP, residential DSL and NBN broadband, business support, billing questions, and more. Hours and services may be reduced on national, state, and public holidays. You can also contact MyNetFone using the contact form on their website. The customer services team is proactive at responding to customer feedback and will generally respond to you within 24 hours.

MYNetFone helpdesk

MyNetFone can help you with:

  • Setup
  • Installation Help
  • Connection Questions
  • Technical Support
  • Payment
  • Changes to your Plan

MyNetFone needs more than just good rates

While MyNetFone may not be the cheapest broadband provider it does fall on the more affordable end of the spectrum. Their NBN plans are competitively priced and if you’re a moderate data consumer, you will get good value for your money’s worth. They do have a great deal to improve on though — in terms of service, internet speeds, and stability — to compete with popular providers such as Mate Communicate and iPrimus. 

Broadband Plans

Starter
  • Up to 15Mbps Standard Evening
  • 100GB Data
  • NBN Fixed Line
$55/mth

Basic
  • Up to 7Mbps Basic Evening
  • Unlimited Data
  • NBN Fixed Line
$48.88/mth

Essential - 24 Month Plan
  • Up to 15Mbps Standard Evening
  • 100GB Data
  • NBN Fixed Line
$69/mth

nbn™ S Broadband Basic
  • Up to 7Mbps Basic Evening
  • 100GB Data
  • NBN Fixed Line

city mates
  • Speeds Vary
  • Unlimited Data
  • ADSL2+

Recommended

Related Offers

14 Day Free Trial
on the Kayo Sports Premium plan with 1 genres of content
$35/mth
No contract
Cheapest way to get Foxtel
on the Foxtel from Telstra Entertainment plan with 2 genres of content and a set-top box included.
$29/mth
12mth contract
Telstra Thanks Thursday - watch new releases for only $3 each!
on the BigPond Movies plan with 8 genres of content
$/ days
No contract
14 Day Free Trial
on the Kayo Sports Basic plan with 1 genres of content
$25/mth
No contract
30 day free trial
on the hayu plan with 3 genres of content
$6.99/mth
No contract
30-day free trial
on the Amazon Prime Video plan with 7 genres of content
$4.99/mth
No contract
RISK FREE 14 day trial
on the NBN UNLIMITED Bundle - XL SPEED BOOST plan with Unlimited Data
$74.90/mth
No contract
RISK FREE 14 day trial
on the NBN UNLIMITED Bundle - SPEED BOOST plan with Unlimited Data
$68.90/mth
No contract