Mary Portas: Secret Shopper

Mary heads to Burnham, near Slough, to visit Hallmark Foods, a local convenience store located in the heart of the village. This family run business is struggling, and profits are falling, as locals choose to shop elsewhere.

Mary Portas heads to south east London to help struggling, family-run fashion boutique Diosa. The shop was opened by Gemma who hoped to target fashionable young local women, but the investors urged her to target the middle aged segment as well.

Mary's secret shoppers visit a struggling car dealership Gatehouse Cars in Aylesbury and discover that some of the salesmen swear in front of customers, smoke in the cars and ignore potential buyers.