S01 Episode 1
Pilot
Mary turns her attention to the fast fashion sector's notoriously poor service, when she discovers that Britain is living under a cloud of poor customer service.
46 mins · Wed, 19 Jan 2011
S01 Episode 2
CSL Sofas
Mary Portas sticks up for the customer when addressing poor customer service in the sofa superstores sector of shopping.
44 mins · Wed, 26 Jan 2011
S01 Episode 3
Fonehouse
Mary Portas sticks up for the customer by addressing the issue of poor customer service in the mobile telephone sector, using secret cameras to expose the unfriendly consumer environment.
45 mins · Wed, 2 Feb 2011
S01 Episode 4
Martyn Gerrard
Mary directs her attention towards real estate agents, who help people make the most important purchase of their lives, and how she can stop them letting us down.
47 mins · Wed, 9 Feb 2011
