Woolworths Mobile Review: Compare Plans and Promos


Summary

Our Verdict

Woolworths Mobile


In a competitive environment, Woolworths Mobile's offerings aren't quite as competitive as some, and while they have the advantage

 
Overall 65%
Plans
Extras
Value
  • Contract Plans: Phone plans (24-month contract)
  • Voice: 3G
  • Data: 3G, 4G
  • No-contract Plans: Prepaid
  • Network: Telstra

Tied closely in with the supermarket business that everyone identifies the name with, Woolworths Mobile aims to offer a mobile phone plan – either prepaid or via buying a new phone on a contract – that can also top up your supermarket rewards account with bonuses, or make recharging a prepaid service cheaper. On the surface, it looks like good value, However, there’s a few gotchas buried in the fine print that you should be aware of.

Woolworths 2018 Deals

Woolworths has appealing offers this year like bonus data — 1GB, 5GB, 8GB — included in three of their four 12-month SIM-only plans.

For Voice Users

  • Free Voicemail: Yes (retrieval only)
  • Visual Voicemail: No
  • 4G Voice Calls: No

Woolworths is using – in their own words – “parts of” the Telstra 4G and 3G network. Now, any part of Telstra’s network is going to be great when it comes to coverage – it’s the highest quality mobile voice network in Australia. But it’s only when you dig around in the coverage maps that you notice the restrictions that are the likely reason for the “part of” disclaimer; 4G coverage in most areas is limited to the 700MHz band. That has more of an impact on data than voice – more about that below. But it also limits the number of active cells your phone can connect to; meaning that the coverage, while good, won’t be quite that of the branded Telstra product. However, all SIM-only plans, phone plans, and recharges $20+ come with unlimited calls.

Mobile Plans

Mobile - Mini
  • $500 Calls
  • 1GB Data
  • Sim Only Plan
$0.50/mth

Yomojo Kids Plan + 1GB Data
  • mins Calls
  • 1GB Data
  • Sim Only Plan
$4.95/mth

Telstra BYO Plan $49
  • Unlimited Calls & Text
  • 30GB Data
  • Sim Only Plan
$49/mth

Green 12 Sim Only Month to Month
  • Unlimited Calls & Text
  • 500MB Data
  • Sim Only Plan

Moose 9
  • 200 mins Calls
  • 1GB Data
  • Sim Only Plan
$0.01/mth

For Text Messagers

Pretty basic stuff for text messagers here, with unlimited texting even on the cheapest prepaid plan (including unlimited MMS messages within Australia, too; international text and MMS is charged at 50/75c each respectively).

For Data Users

  • 4G: Yes
  • LTE Advanced: No

Being on Telstra’s 4G network is great news for data users – it’s fast and responsive – but the apparent limitation to the 700MHz frequency band has its consequences. For one thing, you won’t be able to take advantage of the super-fast downloads of LTE Advanced even if your phone supports it, since that technology requires the use of frequency bands your Woolworths service can’t operate on. It’ll also leave you more susceptible to congestion at busy times, possibly falling back to the slower 3G network. On the plus side, the 700MHz band penetrates buildings especially well, meaning in-building coverage should be above par.

It’s worth mentioning that Woolworths doesn’t charge for extra data – nor do they let you go over your limit. If you hit your limit, your smartphone suddenly becomes isolated from the internet until you buy some bandwidth or top up! On the $30 and $45 recharge plans, you can roll over up to 30GB of your unused data allowance to the next recharge if you like – great for storing up some extra data to use during longer trips or holidays.

Costs and Contracts

Woolworths offers a pretty straightforward four-tier plan structure for both prepaid and post-paid. The cost of the post-paid plan varies wildly depending on which phone handset you choose to contract with; the actual plan costs are $20, $30, $40, and $50 per month for the XS, S, M, and L plans respectively, but then you need to add the phone repayment. These plans come with 2.5GB, 5GB, 10GB, and 16GB of data and unlimited calls and texts. The S, M, and L plans also come with international SMS.

Data-wise, prepaid users get a choice of data allowances ranging from 2GB on the lowest recharge to a nice hefty 20GB on the top-end offering. You can recharge with $20, $30, $40, or $50. A $20 recharge only brings you $100 international calls, while the other options come with unlimited calls to 10 countries.

Moreover, post-paid plans have a “Zero Bill Shock” policy attached, stating that you will never pay more than you agree up-front.

Special Offers

Woolworth’s mobile offerings are tied into Woolworths Rewards, the revamped version of the Everyday Rewards card that many regular supermarket shoppers would already have. The card gives you a flat discount of 10% on every prepaid recharge. For post-paid customers, special offers appear regularly, such as an amount of reward dollars being put on the card for signing up. Check in the supermarket catalogues and the Woolworths Mobile web site for the latest offers.

Customer Service

TypeContactHours Available
Type: Phone SupportContact: 1665 from a Woolworths mobile (free)
1300 101 234
Hours Available: 8:00 am to 8:00 pm, 7 days
Type: Live ChatContact: Web siteHours Available: 8:00 am to 8:00 pm, 7 days
Type: EmailContact: Via Web SiteHours Available: 24 hours, 7 days
Type: Self Service AppContact: iTunes/Android StoreHours Available: 24 hours, 7 days

Compare Mobile | Plans, Deals + Carriers

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