Woolworths Mobile Review: Everything you need to know


Summary

Our Verdict

Woolworths Mobile


In a competitive environment, Woolworths Mobile's offerings aren't quite as competitive as some, and while they have the advantage

 
Overall 81%
Plans
Extras
Value

Review was updated on 24th June 2020

Woolworths Mobile offers a mobile phone plan – either prepaid or via buying a new phone on a contract – that can also top up your supermarket rewards account with bonuses, or make recharging a prepaid service cheaper. The supermarket chain rarely does things by half measures – and that’s true of their mobile offerings.

Woolworths Mobile Review

Woolworths make signing up for a mobile plan highly efficient with a more organised distribution of calls & texts, data, and other features across all plans. Whether you need a new device, just need a SIM, or prefer prepaid for flexibility, you get the same amount of data and other inclusions in your chosen plan.

Typically, with other telcos, data amounts and other allowances are higher on the 12-month deals or you get greater value when you sign up for a phone plan. Month-to-month or prepaid plans usually get lower inclusions. Not Woolworths. The telco doesn’t deprive you of bigger data just because you don’t want to be locked in to a longer contract.

What’s In this Review

What is Woolworths Mobile?

Woolworths has simplified mobile plans categorised into three: phone, SIM-only, and prepaid. What makes Woolworths plans’ interestingly convenient is that phone and 12-month plans offer the same data allowance, call & text inclusions, and available perks.

Of course, phone plans will include additional costs to cover the device, but the plans themselves are similar to what 12-month plans are offering. For example, you want to get the mid-tier $30/month plan. You will receive 20GB of data, unlimited standard national talk and text, 100GB data bank, as well as 2GB monthly bonus and 10GB extra data every three months.

Prepaid plans, meanwhile, provide the freedom you need with only month-to-month recharges. You can score 1GB prepaid SIM with unlimited calls and texts for as low as $10/30days. The top-end plan with a 30-day expiry would be the $50 plan loaded with 55GB. All prepaid plans also include data banking that can store up to 200GB of unused data. The $30, $40, and $50 plans even include international calling and texting to over 20 selected countries.

Uniquely, all plans give you access to a big 10% discount off your shop at Woolworths Supermarkets once every month – and you can pick which day of each month you want to take advantage of the discount, too. It’s available to all Woolworths Mobile customers who link their account to their Woolworths Rewards card, and have been using Woolworths Mobile for more than 60 days.

What are Woolworths Mobile’s Best Features?

  • Offers special discounts on smartphones & accessories
  • Prepaid, phone, and 12-month mobile plans available
  • Valuable rewards program for greater savings
  • Additional 10GB bonus every 3 months/recharges
  • 100-200GB data banking for storing unused data
  • 10% off grocery expenses each month
  • Add a handset to your plan from just $5/month
  • Zero bill shock on phone and prepaid plans

What mobile plans are available?

Woolworths is using – in their own words – “parts of” the Telstra 4G and 3G network. Now, any part of Telstra’s network is going to be great when it comes to coverage – it’s the highest quality mobile voice network in Australia. But it’s only when you dig around in the coverage maps that you notice the restrictions that are the likely reason for the “part of” disclaimer; 4G coverage in most areas is limited to the 700MHz band. That has more of an impact on data than voice – more about that below. But it also limits the number of active cells your phone can connect to; meaning that the coverage, while good, won’t be quite that of the branded Telstra product.

Does Woolworths offer SIM Only Plans?

As mentioned, inclusions in Woolworths’ SIM-only plans are no different from those of phone plans. Starting with 5GB of data at $20/month ($25/month for phone plan), you get unlimited standard national talk and text, 100GB data bank, 2GB free data, and another 10GB bonus data every three months.

The highest-tier plan at $50/month offers the same inclusions as the rest of the plans except that it delivers a higher 60GB data allowance. Also, the monthly bonus data is from 2GB up to 25GB per month, depending on your chosen plan.

Does Woolworths offer Unlimited Calls and Texts?

For starters, all SIM-only plans, phone plans, and recharges come with unlimited calls to standard numbers in Australia. No free international calls are included. Pretty basic stuff for text messages here, with unlimited texting even on the cheapest prepaid plan (including unlimited MMS messages within Australia, too; international text and MMS is charged at 28/68c each respectively).

Woolworths Mobile features

Being on Telstra’s 4G network is great news for data users – it’s fast and responsive – but the apparent limitation to the 700MHz frequency band has its consequences. For one thing, you won’t be able to take advantage of the super-fast downloads of LTE Advanced even if your phone supports it since that technology requires the use of frequency bands your Woolworths service can’t operate on. It’ll also leave you more susceptible to congestion at busy times, possibly falling back to the slower 3G network. On the plus side, the 700MHz band penetrates buildings especially well, meaning in-building coverage should be above par.

It’s worth mentioning that Woolworths doesn’t charge for extra data – nor do they let you go over your limit. If you hit your limit, your smartphone suddenly becomes isolated from the internet until you buy some bandwidth or top up! Moreover, all prepaid plans include 100GB data bank to roll over unused data allowance to the next recharge – great for storing up some extra data to use during longer trips or holidays.

Woolworths Customer Service and Support

Have your questions answered and concerns are taken care of with Woolworth’s highly efficient customer service team. Call them at 1300 101 234, Monday to Friday from 9:00 AM to 7:00 PM AEST and Saturday and Sunday 10:00 AM to 4:00 PM AEST. You can also dial 1665 from your Woolworths mobile. Alternatively, you can contact their customer team via live chat.

woolworths mobile helpdesk

Woolworths will be happy to help you with

  • Technical support
  • Signing up
  • Managing your account
  • Plan details

Woolworths Mobile Summary

Woolworths named their offerings “Happy Family” mobile plans and for a good reason. They’re designed to keep every member of the family satisfied with unlimited plans that include decent data allowances at affordable costs. All you need to do is choose the amount that you need and which type of plan works for you. Enjoy the flexibility of prepaid plans, the convenience of signing up for 12 months, or you can even choose to add a new device to your phone plan.

The Good

  • Prepaid plans have the same inclusions as postpaid ones
  • 100GB data bank included

The Gotchas

  • Highest-tier plan only offers 35GB per month
  • 4G coverage in most areas is limited to the 700MHz only

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