Review was updated on 2nd December, 2019
Woolworths Mobile offers a mobile phone plan – either prepaid or via buying a new phone on a contract – that can also top up your supermarket rewards account with bonuses, or make recharging a prepaid service cheaper. The supermarket chain rarely does things by half measures – and that’s true of their mobile offerings.
Woolworths Mobile Review
Woolworths make signing up for a mobile plan highly efficient with a more organised distribution of calls & texts, data, and other features across all plans. Whether you need a new device, just need a SIM, or prefer prepaid for flexibility, you get the same amount of data and other inclusions in your chosen plan.
Typically, with other telcos, data amounts and other allowances are higher on the 12-month deals or you get greater value when you sign up for a phone plan. Month-to-month or prepaid plans usually get lower inclusions. Not Woolworths. The telco doesn’t deprive you of bigger data just because you don’t want to be locked in to a longer contract.
Table of Contents
What is Woolworths Mobile?
Woolworths has simplified mobile plans categorised into three: phone, SIM-only, and prepaid. What makes Woolworths plans’ interestingly convenient is that no matter which type of plan you choose – phone, 12-month, or prepaid – you still get the same data allowance, call & text inclusions, features, and monthly plan fees.
Of course, phone plans will include additional costs to cover the device, but the plans themselves are similar to what 12-month and prepaid plans are offering. For example, you want to get the mid-tier $30/month plan. You will receive 10GB of data, unlimited standard national talk and text, 100GB data bank, and free 12-month subscription to Family Zone regardless of the kind of plan you’re in.
What are Woolworths Mobile’s Best Features?
Woolworths Mobile Phone Plans
What mobile plans are available?
Woolworths is using – in their own words – “parts of” the Telstra 4G and 3G network. Now, any part of Telstra’s network is going to be great when it comes to coverage – it’s the highest quality mobile voice network in Australia. But it’s only when you dig around in the coverage maps that you notice the restrictions that are the likely reason for the “part of” disclaimer; 4G coverage in most areas is limited to the 700MHz band. That has more of an impact on data than voice – more about that below. But it also limits the number of active cells your phone can connect to; meaning that the coverage, while good, won’t be quite that of the branded Telstra product.
Does Woolworths offer SIM Only Plans?
As mentioned, inclusions in Woolworths’ SIM only plans are no different from those of phone and prepaid plans. Starting with 3GB of data at $20/month, you get unlimited standard national talk and text, 100GB data bank, and free 12-month subscription to Family Zone for managing screen time, internet, and social media.
The highest-tier plan at $50/month offers the same inclusions as the rest of the plans except that it delivers a higher 35GB data allowance. There’s also bonus data from 2GB up to 25GB per month depending on your chosen plan.
Woolworths Mobile SIM Only Plans
Does Woolworths offer Unlimited Calls and Texts?
For starters, all SIM-only plans, phone plans, and recharges come with unlimited calls to standard numbers in Australia. No free international calls are included. Pretty basic stuff for text messages here, with unlimited texting even on the cheapest prepaid plan (including unlimited MMS messages within Australia, too; international text and MMS is charged at 28/68c each respectively).
Woolworths Mobile Prepaid Plans
- Get 10% off your shop once a month
- Now only $15*
- Unlimited Calls & Text
- 30GB Data
- Sim Only Plan
- 200GB data bank
- Unlimited standard intl calls & text to 22 countries
Woolworths Mobile features
Being on Telstra’s 4G network is great news for data users – it’s fast and responsive – but the apparent limitation to the 700MHz frequency band has its consequences. For one thing, you won’t be able to take advantage of the super-fast downloads of LTE Advanced even if your phone supports it since that technology requires the use of frequency bands your Woolworths service can’t operate on. It’ll also leave you more susceptible to congestion at busy times, possibly falling back to the slower 3G network. On the plus side, the 700MHz band penetrates buildings especially well, meaning in-building coverage should be above par.
It’s worth mentioning that Woolworths doesn’t charge for extra data – nor do they let you go over your limit. If you hit your limit, your smartphone suddenly becomes isolated from the internet until you buy some bandwidth or top up! Moreover, all prepaid plans include 100GB data bank to roll over unused data allowance to the next recharge – great for storing up some extra data to use during
Woolworths Customer Service and Support
Have your questions answered and concerns are taken care of with Woolworth’s highly efficient customer service team. Call them at 1300 101 234, Monday to Friday from 9:00 AM to 7:00 PM AEST and Saturday and
Woolworths will be happy to help you with
- Technical support
- Signing up
- Managing your account
- Plan details
Woolworths Mobile Summary
Woolworths named their offerings “Happy Family” mobile plans and for a good reason. They’re designed to keep every member of the family satisfied with unlimited plans that include decent data allowances at affordable costs. All you need to do is choose the amount that you need and which type of plan works for you. Enjoy the flexibility of prepaid plans, the convenience of signing up for 12 months, or you can even choose to add a new device to your phone plan.