Telstra Broadband Protect Review and FAQs


Summary

Our Verdict

Telstra Broadband Protect


Telstra has put together an excellent package of services and software that works in tandem with their network to keep you and your kids safe.

 
Overall 93%
Content
Usability
Value

It’s connected us to our friends more than ever before, and made a world of information and entertainment available with just a few clicks. But the internet can also be a dangerous place. For the kids, there’s that ever-present worry they’ll see things online that aren’t appropriate, or get targeted on social media by bullies or predators. For adults, there’s an ever-present risk of being targeted by a scam or malicious software, sent by people out to steal your money or your private data. For many, being safe online can be stressful and complicated.

That’s where Telstra Broadband Protect comes in. A comprehensive set of safeguards for you and your online life, it’s designed to be simple to use but powerful in its protection. 

A parent and child browsing the internet together on a laptop.

What’s Included with Telstra Broadband Protect?

While it’s bundled as one package, Broadband Protect is made up of a suite of services that you can manage individually, or even just use the ones that you need. Here’s what’s included and what it can do for you:

Network Protection

This is enabled by default once you set up Broadband Protect, and it operates without you even knowing it’s there. Built right into Telstra’s network – so there’s no need to download and install any extra software – it monitors every device connected to your home internet and automatically blocks any web sites that are known to contain scams, viruses or dangerous content. Often, malicious web sites are designed to fool even a trained eye – but they won’t fool Broadband Protect.

Parental Controls

There are multiple reasons to take control over what your kids view online – from making sure they get their schoolwork done without distractions to keeping them from visiting web sites and services they shouldn’t. Parental controls work in tandem with the Telstra Smart Modem to let you limit the amount of time your kids’ devices can be online, restrict content to that suitable for a certain age range, or block web sites entirely.

Social Network Protection

This clever feature works by connecting directly to your kids’ social media accounts and monitoring their interactions for signs of cyber bullying, contact with unknown people, bad language and more. When anything of concern is detected, you’ll get an alert by email or even, at the highest protection level, an instant text message. It’s designed to give you peace of mind about your kids’ activities on Facebook, Twitter, Instagram and YouTube, without being intrusive.

Anti-Virus Plus Security and Safe Browser

With so many dangers out there from viruses and malicious software (known as malware) it’s a must to have good anti-virus software running. This monitors everything that’s sent to your computer or phone, stops dangerous software before it can do any damage and alerts you. Anti-Virus Plus Security can be set up on up to six PC or Mac computers as well as Android smartphones. Safe Browser, meanwhile, gives you a secure way to do your banking and shop online, reducing the chance your personal financial information could be stolen.

How Much does Telstra Broadband Protect Cost?

While Telstra does sell Broadband Protect for $9.95 a month, it comes included with any current Telstra broadband bundle free of charge for as long as you stay connected. Customers on any bundle purchased since June 2015 are eligible to get Broadband Protect for free, but if you’re looking to sign up for a new Telstra bundle, you’ll get it with any of the following:

Entertainment Bundles

  • Telstra TV + Unlimited Data
  • Gaming + Unlimited Data
  • Sports HD + Unlimited Data
  • Movies HD + Unlimited Data
  • Telstra TV + 500GB Data
  • Gaming + 500GB Data
  • Sports HD + 500GB Data
  • Movies HD + 500GB Data

Internet-Only Bundles

  • 500GB Data
  • Unlimited Data
  • Premium Speed + Unlimited Data

Telstra Broadband

Core Internet Plan + Telstra TV
  • Free Foxtel Now for 1 month
  • Unlimited data upgrade 'til 30/6
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 500GB Data
  • NBN 25™ Fixed Line
  • 10,000 Telstra Plus Bonus Points
  • Buy online: no connection fee
$84/mth
Min Cost - $2,016 when you stay connected for 24 months, and may change if the month-to-month plan price changes.

Unlimited Internet Plan
  • $10/mth off for 12 months
  • Free Foxtel Now for 1 month
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Buy online: no connection fee
  • #1 provider to stream Netflix
$90/mth
Min Cost - $2,160 when you stay connected for 24 months, and may change if the month-to-month plan price changes

Core Internet Plan
  • Free Foxtel Now for 1 month
  • Unlimited data upgrade 'til 30/6
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 500GB Data
  • NBN 25™ Fixed Line
  • Buy online: no connection fee
  • #1 provider to stream Netflix
$75/mth
Min Cost - $1,800 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes.

Unlimited Internet Plan + Gaming
  • $10/mth off for 12 months
  • Free Foxtel Now for 1 month
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Buy online: no connection fee
  • Free Xbox All Access for 3 months
$124/mth
Min Cost - $2,874 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes.

Core Internet Plan + Gaming
  • Free Xbox All Access for 3 months
  • Free Foxtel Now for 1 month
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 500GB Data
  • NBN 25™ Fixed Line
  • Unlimited data upgrade 'til 30/6
  • Buy online: no connection fee
$109/mth
Min Cost - $2,559 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes.

Last audited 6 May 2020

Is it Worth It?

With so many different online security products competing for your money, it’s great that Telstra has put together a package of services and software that works in tandem with their network to keep you and your kids safe. The fact that it’s included for free is brilliant, and with network protection at its core every Telstra internet customer should add it to their service.

Broadband Protect FAQs

Can I Set Up Parental Controls from My Phone?

Yes – as well as setup being managed from the Telstra web site, you can also set up and manage parental controls and family safety using the Telstra 24×7 app on your phone or tablet. That means you can keep on top of your kids’ online safety even when you’re away from home.

Is Social Network Protection Private?

Telstra says they don’t store the information that’s used for social network reports for longer than a month; it’s emailed to you and then deleted from Telstra’s servers. No other people have access to it.

What is Malware and Why is it Dangerous?

A catch-all term for many types of malicious software, malware can potentially do things like stealing your banking information, or scrambling the contents of your computer then asking for a “ransom” to unlock it. You should never click on email links or attachments if you’re unsure, but Broadband Protect will keep you safe if you accidentally do.

How Do I Enable Broadband Protect?

Just head to the Telstra 24×7 web site or app, sign in and select your broadband service under the “Plans and Usage” section. Scroll down to “add-ons” and you’ll find Broadband Protect right there. Click on “Buy” to add it (don’t worry, you won’t be charged anything if you’re on a current Telstra bundle).

How can I disable or cancel Broadband Protect?

Just log into your Telstra 24×7 account, go to ‘plans & usage’, select your internet service and scroll down to ‘add-ons’ and you’ll find options to manage TBP.

Does Telstra Broadband Protect keep a record of the sites I visit?

Telstra says they do not keep records of any sites you visit whilst using your home broadband. If you use the social network protection feature they do however record potentially harmful activity and content on social networks to help you protect your children. This information is retained for a month so that it can be included in your monthly reports and is thereafter automatically deleted.

Is Telstra Broadband Protect a government internet filter?

Telstra Broadband Protect is not affiliated with any government-mandated filters.

What is the Telstra Broadband Protect Contact Number?

Call 13 22 00 to get answers to your questions about Broadband Protect.

Where can I find helpful resources on Broadband Protect?

You can visit the Telstra support portal for a number of helpful resources on Broadband Protect.

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