iPrimus Mobile Review: Everything you need to know


Summary

Our Verdict

iPrimus Mobile


iPrimus is all about customer satisfaction, and what better way to achieve that than to provide more data than what most providers typically offer

 
Overall 72%
Plans
Extras
Value

Review was updated on 30th July, 2019

iPrimus’ mobile selections are designed to deliver on everything you could possibly need from a plan — unlimited calls and texts, huge data allowances, and even international call minutes to selected countries.

The Facts

  • Data limits from 18GB to 40GB
  • Price categories: Medium ($35) to medium-high (>$55)
  • Networks: Optus 4G
  • Service management apps: Yes (iOS and Android phones)
  • Support: phone, email, website

iPrimus Mobile Review

Already known for its NBN and ADSL services bundled with home phone service, iPrimus has continued adding products that customers need. With the addition of their entertainment bundle, courtesy of Fetch TV, and their new mobile plans, iPrimus is understandably one of Australia’s favourite providers of all things telco. Offering up huge data allowances and using the acclaimed Optus 4G network, their mobile plans ensure you’ll have what you need when you need it.

iPrimus’ mobile offerings don’t waste time on modest inclusions. The lowest-tier plan already delivers 18GB of data, unlimited national calls, unlimited national and international texts, and 350 international minutes to selected countries. With iPrimus, it’s clearly about going big from the get-go.

What Makes iPrimus Mobile unique?

iPrimus Mobile offers three SIM-only plans that are packed with value. While most mobile providers start their selections with lower data allowances — the most common being 1GB — iPrimus gets you started with a basic plan that includes a substantial 18GB of data. Plus, that basic plan comes with unlimited national calls, unlimited national and international texts and 350 international minutes to selected countries for $35/month.

With so many great inclusions, $35/month is a more than reasonable price for the basic plan. And because iPrimus acknowledges the increasing needs of their consumers when it comes to data usage, it’s only fitting that the other two deals offer even more of it. All iPrimus plans should provide you with enough to make video calls, stream music and videos, and a whole lot more. Normally, you need to worry about either your data allowance or your monthly fee – with iPrimus, you don’t need to worry about a thing.

Key iPrimus Mobile Features

  • Offers 3 simplified plans to choose from
  • All SIM-only plans gives unlimited local & national calls
  • Unlimited national and international SMS included
  • Provides international minutes across all plans
  • Includes unlimited calls to 13/1300/1800 numbers
  • No activation fees, cheap international rates

Does iPrimus offer SIM-Only Plans?

iPrimus keeps things simple by offering just three different plans, all of which offer roughly the same thing but with varying levels of data. The Basic Plan gives you 18GB of data – a huge amount for the starter level pack – the Optimal Pack offers up 30GB, and the Premium Pack will provide you with a huge 40GB of data per month.

iPrimus keeps these plans cheap by offering them as part of a 12-month contract. All you need is your own phone and iPrimus will mail out your SIM to you for $10, meaning you’ll pay as little as $430 over the course of the year for the cheapest plan.

Does iPrimus offer Unlimited Calls and Texts?

Each and every one of iPrimus’ plans offer unlimited calls and texts, meaning you’ll never have to worry about running out of minutes again. You can make as many local and national calls as you like, while the unlimited texts are available for both national and international messaging.

Does iPrimus offer International minutes?

Another great feature of Primus mobile plans is the significant amount of international minutes offered by all of them. You’ll get 350 international minutes on the Basic Plan, 1500 on the Optimal Plan, and a huge 3000 on the Premium Plan. What’s more, these minutes can be used for calling 35 different countries, including the USA, UK and New Zealand.

Additional Plan Information

Along with bringing your own phone to the plan, you’ll also be able to hang onto your old number – meaning you won’t have to send out one of those annoying messages to make sure all your friends and family have your new details.

If you manage to use up all of your huge data allowance, iPrimus makes it easy to get through the month. For $10, you can add another 1GB onto your plan to allow you to keep using your phone until the next billing cycle.

iPrimus Mobile Customer Service and Support

Customers can contact iPrimus by phone, email, or live chat. For general enquiries, you can reach their customer service team at 13 17 89 from 9:00 am to 8:00 pm, Monday to Friday, or from 8:00 am to 11:00 pm every day of the week for technical support. Alternatively, you can send them an email at customerservice@iprimus.com.au or techsupport@iprimus.com.au. Live chat is available, too — just visit their website and hit the Live Chat button to start your conversation.

iprimus helpdesk

iPrimus will be happy to help you with:

  • New account enquiries
  • Technical support
  • Plan changes
  • Billing questions
  • Changes to download limits

iPrimus Mobile: The Pros and Cons

The Good

  • Unlimited calls & text (excluding cheapest plan)
  • Huge 30GB & 90GB data plans

The Gotchas

  • Top data plans are 3G only
  • Cheapest plans are much better value on 12-month contract

Summary: A range of plans for every customer

iPrimus, already renowned for their NBN and ADSL services, have entered the mobile caper, and in doing so have made it easier for customers to get what they need. Offering up a range of plans to suit every customer, iPrimus packs each and every one of them with unlimited calls and texts. Add international minutes, huge data, and the ability to top up your plan with some extra data for just $10, and iPrimus Mobile has it all.

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