Introducing Spintel

One of the fastest-growing broadband providers in Australia, Spintel has been providing internet connectivity to Australians for the past decade without being as bold or visible as some of the more promotion-hungry contenders. Spintel Broadband has long put an emphasis on value, winning a pool room’s worth of awards over the time it’s been around, most recently one from Money Magazine for its Urban Home Bundle plan. That plan is now available without a contract, with no setup fee or other penalty, making it a perfect option if you’re renting or want to keep your options open. At $54.95/month for unlimited ADSL2 and a home phone line it’s an even more unbeatable deal than it was when the award was handed out.

Spintel can connect you using ADSL or the various new NBN networks. Their partnership with Optus also means that if you’ve got an Optus cable running past your home, you can get onto that service for NBN-calibre speeds long before the NBN gets anywhere near where you live.

Spintel also handle SIM-only mobile plans as well as mobile broadband – even PABX systems for small business. They maintain a local customer service and support team which gives you options to choose your plan before you sign up. There are no hidden charges or surprises, just service that can only come from an independent company that’s been quietly providing an excellent broadband experience for years.

When you go to the Spintel website to find the right plan for you, the whole process is simple. You pick the connection type you want, then easily choose between bundle option, data limit, connection speed (if you’re on NBN) and contract period. You’ll see the total monthly price displayed in big red text at the bottom of the page as you pick and change options. In real time you can see how much each choice costs or saves you. It’s startlingly simple, and you don’t need to go digging around to find out about hidden charges.
When you move house – as renters do more often than they’d like – one of the biggest hassles can be sorting out your broadband connection. There are often variables and delays that come with getting a service shutdown and a new one connected (especially on ADSL). Spintel recognises that, and has a dedicated “moving house team” to help customers move from their old address to the new one with minimal fuss. There’s such an obvious need for this service, it’s remarkable that most companies don’t even think about doing it – but Spintel has it well covered.

Sprintel FAQs

With their current no-setup-fee offering alongside the same pricing for contract or non-contract plans for ADSL, you might wonder whether there’s any point signing up on a contract. Indeed, there is – if you’re happy to sign up for 12 months with Spintel, you’ll get a free Netcomm Wi-Fi modem/router (or, if you don’t need it, you can take a $25 credit on your account).
No – they use the standard copper phone network for all home phone connections that are done either stand-alone or as part of an ADSL bundle. If you’re connecting through the NBN, your phone service will run through the NBN network, which is a VOIP service – but you can easily plug your standard telephone in and it’ll work no different to a normal phone.
Absolutely – Spintel has a comprehensive account-management portal. You can do everything from monitoring data usage, to checking monthly bills, to creating extra email accounts, or even setting up the process of moving to a new address. Anything you can’t handle online can be easily sorted out by the Spintel customer service team.

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