With the scope and scale of the services and coverage provided in all forms of communications by Exetel, it surprises many to learn that the company is relatively young as far as the Australian telecommunications market goes – it has its origins at the start of the 21st century. A family business right from the start, Exetel was founded by John Linton, a famously outspoken man who had plenty to say about the overwhelming power of the giant corporate communications companies in Australia, and the prioritising of shareholders over service that sometimes seems to be the industry norm. John passed away in 2012, but the company he built continues to thrive and grow under the watchful eyes of his family.
What Makes Exetel Different?
A great example of putting your money where your mouth is, Exetel quickly grew from small beginnings to become a popular choice with customers, with their needs being prioritised above all else. Today, Exetel boasts over 120,000 consumer customers and there are over 12,000 businesses connected by them.
Exetel operates out of both Australia and Sri Lanka, and that dedication to customer service is very much in evidence – especially on the customer support page on their web site, where the number of customers waiting in each support line’s queue is listed in real time, along with the estimated time it’ll take to talk to a real human being.
No matter how you’re trying to get connected, Exetel’s got a product for you that suits your needs – on the NBN, ADSL, mobile phone and broadband and even home wireless broadband for customers in more remote areas and those who just want the freedom of a service that can move with them.
No matter what options you have to get connected, Exetel Broadband can get you sorted with a great-value, high-quality connection at a great price. In line with their policy of being completely up-front with customers, al the inclusions for each service and plan are there in black and white, and no contract options are there for those who don’t want to (or can’t) commit to an extended term.
For the millions of people around Australia now ready to connect to the new National Broadband Network, Exetel offers an easy-to-manage set of plans which all come with some very user-friendly features. Data is either unlimited or, if you’re on a plan with a monthly limit, you won’t be charged for going over (your connection will just be slowed down). If you decide you need to switch to a different plan, doing so is free. Exetel’s NBN services are optimised for video streaming and deliver solid download speeds even at peak times – and when you sign up, you’ll be given a line speed rating once your service is activated. If your new NBN service can’t reach that speed, Exetel will drop you to a lower-speed plan and refund the price difference.
The Exetel NBN plans are available with 100GB, 500GB or unlimited data, and is offered only at NBN50 or NBN100 speeds, with the unlimited NBN50 plan coming in at an incredible $59.99/month on a 12-month contract.
Signing up for a 12-month contract also gets you a free ZTE brand NBN-approved wi-fi modem which comes ready to go with Exetel for both data and (if you choose) voice calls via your existing telephone. Unlimited phone calls via your NBN connection cost a flat $10/month extra as an add-on which covers all calls within Australia and unlimited calls to ten international countries.
While those lucky enough to have the NBN’s full-fibre connection are covered by the plans above, Exetel can also connect users who are on any of five private fibre networks, often seen in apartment towers and new housing estates. So if your home is served by fibre from any of Opticomm, OPENetworks, LBNCo, RedTrain or FTTB Wholesale, Exetel can plug into your connection and bring you the broadband you need. Connections are offered at 12, 25 and 100 Mbps for $59.99, $69.99 and $89.99 per month with unlimited data on a 12-month contract with a free wi-fi modem. Just like with NBN, unlimited phone calls can be added on for $10/month.
The elegant and simple solution to a lack of broadband coverage in your home might be Exetel’s home wireless broadband plans, which deliver 250GB of data each month for $39.99, running on the speedy Optus 4G Plus mobile network. Keeping it simple, the service costs the same whether on a 12-month plan or month to month, though non-contract customers will have a $99 cost for the WiFi modem that’s supplied free to contract customers (and you can’t connect to Exetel’s wireless broadband without it).
Many are still in areas serviced by good old ADSL, and Exetel’s got you covered there with $54.99/month unlimited ADSL plans that also offer a free upgrade path to Exetel NBN when it arrives in your area. On a 12-month contract you’ll get the same NBN-ready modem that NBN customers get, your home phone line is included and even better, the first 2 months (on a contract) or 1 month (on month-to-month) are completely free.
Whether it’s unlimited calls and a hefty data limit for your phone you’re after – data on the go for your tablet and laptop – Exetel has a range of well priced mobile plans that are hard to beat.
Quite unusually in the mobile phone world, Exetel recognises that some customers prefer sheer data volume over data speed, while some need exactly the opposite. That’s why they offer SIM only mobile phone plans on both the Optus 4G Plus and 3G networks.
The 4G plans start with the ultra-budget $8.99/month 2GB offering – incredible value if you just use your mobile data for web, email and general stuff. On the other hand, if you’re a big data user you can have a huge 18GB each month for only $29.99. There’s a range of data limits available between these two extremes, but all the plans have one thing in common – they offer unlimited national calls and text. The top three plans also add international call and text credit, up to $500 worth if you’re on the 18GB plan.
If you really want to max out that data usage, though, Exetel’s Maxi 3G plans are the place to go. You can choose between 30GB for $49.99/month and a massive 90GB for $79.99/month. If you watch a lot of video on your phone, these are the plans for you – and they come with unlimited national calls and texts too.
Exetel is upfront and clear with all the different costs that can apply – instead of hiding it away in a tiny link, it’s all right there on their web site alongside the plans – so you’ll always know what you’re getting.
For those times you need to take the laptop on the road or your tablet on the train, Exetel has a range of mobile broadband only plans that deliver fast 4G data to your devices, and plenty of it. Data limits range from 8GB all the way up to 90GB on the 12-month plans, and 5GB to 70GB on month-to-month. Prices range from $19.99 up to $79.99 – so there’s data and pricing tailored to suit all needs. Unlike the big-data mobile phone plans, all these data plans run on the Optus 4G Plus network, too – and if you need a USB modem for your laptop or other device, Exetel can provide one for either $69 upfront or $5/month on the 12-month plans.
Exetel has been providing communications services to thousands of business, big and small, for years. With partners that count amongst the best and biggest in the business of providing fast, reliable data and communications, Exetel can handle everything from business fibre and Ethernet to managed services, VOIP and more. To find out more about Exetel business services you can contact their team on 1300 393 835.
Exetel Customer Support
To get in touch with Exetel’s customer service and support team, all you need to do is pick up the phone and call 13 39 38. If you’re ordering a new Exetel service the hours are between 8am and 8pm weekdays, and 10am to 7pm on weekends. Technical support is available from 8.30am to 11pm every day, while enquiries about order status, paying a bill or billing issues can be handled on weekdays between 8.30am and 5.30pm.
Exetel Broadband Review
Australia now has heaps of internet service providers on the local landscape – but you might have to try hard to find another quality Aussie telco, which is still family owned and operated! From humble beginnings, Exetel has now grown across the country and provide telecommunications services for over 120,000 Australians — and 12,000 business users. These statistics and their growing reputation means they can certainly claim to be Australia’s biggest independent internet service provider.