iPrimus

iPrimus Australia Contact Phone Number


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Contact iPrimus today!

iPrimus can help you with the following:

  • New account enquiries
  • Technical support
  • Plan changes
  • Billing questions
  • Changes to download limits

To Sign Up Today, Call iPrimus Sales – 13 17 89. Alternatively, you can get more information on iPrimus’ website.

Contact BINGE customer service via Live Chat
Contact iPrimus customer service via Phone

If you’d like to move to iPrimus and sign up for ADSL or NBN service, call the sales team on 13 17 89 between 9:00 am to 9:00 pm Monday to Friday and Saturday to Sunday between 9:00 am to 6:00 pm.

If you have questions about the iPrimus service, need to know what plan or connection type is right for you, or want to contact an iPrimus customer service representative about your account, call the customer service team on 13 17 89 from 9:00 am to 9:00 pm Monday to Friday and from 9:00 am to 6:00 pm Saturday to Sunday.

Contact BINGE customer service via Email
Contact iPrimus for Technical Support & Bill Payment

If you need to report a fault, find out if a technical issue is impacting your service, or need help with your service, call the tech support team on 13 17 89 between 9:00 am and 9:00 pm, Monday to Friday and between 9:00 am and 6:00 pm Saturday to Sunday.

You can have your iPrimus bill automatically direct-debited from your bank or credit card account. You’ll never need to worry about remembering to pay on time. Alternatively, you can pay your iPrimus bill online by using Bpay, or pay over the phone by calling 13 17 89.

Get full support with the BINGE Help Centre
Visit the iPrimus Website

Find all iPrimus plans, and sign up for news about the Fetch TV service. If you want to chat online with an iPrimus representative, visit their homepage and hit the Start Live Chat button.

What people are asking about iPrimus

  • Are Dodo and iPrimus Connected?

Yes, but not directly. Both iPrimus and Dodo were owned by a company called M2 Group until 2016, when that company was merged into the giant Vocus Group, which now operates both providers. Each is run as a separate company with different plans and pricing, but sharing much of the same network.


  • Are iPrimus and Telstra Connected?

No – and in fact, iPrimus was the first internet provider in Australia to reduce their reliance on Telstra during the ADSL days, by putting their own equipment into phone exchanges to connect customers directly to iPrimus.


  • Does iPrimus Use Telstra or Optus?

While iPrimus’s internet services don’t use either company, iPrimus does sell mobile phone plans as well, and those are powered by the Optus 4G network.


  • How Do I Access My iPrimus Voicemail?

All you need to do is pick up your handset and dial your VoIP number (your home phone number) including the area code, then enter your PIN and press the # key. If accessing voicemail from another phone, dial your VoIP number and press the * key when it answers, then enter your PIN and press the # key.


  • How Do I Contact iPrimus?

The easiest way to get in touch with iPrimus for everything from customer enquiries to technical support is to call them on 13 17 89. Customer service is available from 9am to 6pm Monday to Friday; sales enquiries from 8am to 10pm weekdays and 9am to 9pm on weekends, and technical support is available from 8am to 11pm, seven days a week.


  • How Do I Cancel My iPrimus Account?

If you’ve decided to switch to another provider and need to cancel your account, call 1300 85 85 85 and a iPrimus customer service person will get the cancellation sorted out for you. Keep in mind that if you’re still under contract, an early termination fee may apply.


  • How Do I Change the WiFi Password on the iPrimus Modem?

There’s actually several different models of modem used by iPrimus, with a couple of NetComm models most common today, but Huawei models having been used in the past. If you’re not familiar with changing the settings on a modem, it’s recommended you give tech support a call on 13 17 89, and they’ll be able to walk you through the right steps based on the type of iPrimus modem you have.


  • Is iPrimus Down in My Area?

With the NBN providing the connectivity for all ISPs, it’s rare for there to be any sort of outage that affects just one particular ISP – but it can and does happen. If your iPrimus connection isn’t working, the first thing to try is to turn off your modem, turn it back on again and wait 60 seconds or so. If you’re still not able to connect, get in touch with tech support on 13 17 89 and they’ll be able to check to see if there’s a fault.


  • Who Is iPrimus?

One of the first communications companies to arrive in Australia and set up as an alternative to the incumbent Telstra for broadband services, iPrimus has been providing broadband internet in Australia since 1999. They’re now a part of the Vocus Group, a key provider of fast network connections in Australia and around the world, and make extensive use of their network via the NBN.


  • Do I Need Unlimited Data?

If you’re only planning on using your iPrimus broadband for light tasks like browsing the web, doing online banking, catching up with friends’ videos and photos and so on, then you should find iPrimus’ 250GB plan more than enough. However if you’re someone that watches a lot of Netflix, Stan, BINGE or other streaming services, we’d highly recommend you go for one of the unlimited plans – the peace of mind is worth the small extra cost.


  • What NBN Speed Do I Need?

The “NBN numbers” you see in connection to plans reflect the download speed that you can expect in perfect conditions. NBN25 is about the speed of the best ADSL connection, but if you’re streaming video or in a household with multiple people, NBN50 will help make sure everyone is able to use the internet without buffering. NBN100 and the ultra-fast NBN250 are available only on some connection types, and is for those who want the fastest downloads possible (such as for video game updates).


  • Do I Need to Supply my Own Modem?

If you sign up to a 12-month contract plan, iPrimus will supply you the right modem for your NBN connection type. You can use your own if you have one (as long as it’s not locked to another internet provider) but for the best results, there’s every reason to use the one supplied by iPrimus.


  • Is Month-to-Month Payment Available?

Yes, you can sign up without a contract – but you’ll have to pay $99 up front for the connection and your modem, along with $15 for postage and handling – still a very reasonable price compared to buying a modem yourself.


  • Is the Fetch TV Box Mine to Keep?

No – you’ll need to return it if and when you cancel either your Fetch TV service or your iPrimus connection. You can optionally buy a Fetch TV box outright from major electronics retailers, and then use it with your iPrimus unlimited-data service.


iPrimus Plans

Plan
Inclusions
Price
Home Superfast
  • Home Superfast
  • No Lock-in Contract
  • Up to 100Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • 8K video streaming
  • Multiple video conferences
  • $135/mth
$135/mth
Min Cost - $205 over 1 month (inc. $70 - setup fee and standard modem)

Premium
  • Premium
  • No Lock-in Contract
  • Up to 100Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • Multiple players gaming online
  • 4K video streaming
  • $90/mth
$90/mth
Min Cost - $160 over 1 month (inc. $70 - setup fee and standard modem)

Standard Plus
  • Standard Plus
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Online gameplay
  • HD video streaming
  • $75/mth
$75/mth
Min Cost - $145 over 1 month (inc. $70 - setup fee and standard modem)

Standard
  • Standard
  • No Lock-in Contract
  • Up to 25Mbps Standard Evening
  • 250GB Data
  • NBN 25™ Fixed Line
  • Landline w/ pay as you go calls
  • 25Mbps typical evening speed (7pm-11pm) sampled 1-14 March 2021. Speed may vary due to various factors and confirmed once connected.
  • $65/mth
$65/mth
Min Cost - $140 over 1 month ($70 incl. Setup fee and Standard WiFi Modem)

Last audited 30 March 2021

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