Dodo Contact Phone Number
Dodo can help you with the following:
Contact Dodo today!
To contact Dodo for urgent billing and payment inquiries call 13 36 36 from your phone for a direct line to their call centre. The call centre is open for sale inquiries 8am-11pm AEST Monday-Friday and 9am-9pm Saturday-Sunday. For general customer support, representatives are available 9am-6pm Monday to Friday. You can also reach out to Dodo via live chat or Online Support Form on their website.
My Dodo App
Available for iOS and Android, the My Dodo app lets you access everything to do with your account from the convenience of your smartphone or tablet. From checking your usage and changing plans to making payments and accessing technical support, the My Dodo app is a must-have tool for all Dodo customers.
Contact Dodo customer service via Phone
For anything to do with signing up for a Dodo product or getting more information before you make a decision, the sales team is ready to help on 13 36 36:
Call 8am-11pm AEST Monday to Friday, 9am-9pm AEST Saturday-Sunday.
Whether it’s a query about Dodo Broadband plans and products, questions about your service, getting technical support or getting answers about billing, there’s one central Dodo phone number that will get you to the people you need to talk to easily – 13 36 36 .
Get full support with the Dodo Help Centre
If you need to call about your current Dodo service with any questions – billing, plans, etc – the Dodo customer contact service team can take care of it for you on 13 36 36:
9am-6pm Monday to Friday
If you’re having technical issues with your broadband connection, Fetch TV service or anything else Dodo-related, the tech support crew is just a phone call away on 13 36 36:
9am-9pm AEST Monday to Sunday
Last audited 29 April 2021
What people are asking about Dodo Broadband
The quoted typical evening speed of NBN plans is a system designed to give customers an idea of how fast their connection will be during the busiest time of the day, when many more customers will be using their internet connections for streaming video, gaming and other high-data uses. Outside of evenings, your connection speed is very likely to be much higher.
Yes, you can choose to have a home phone line included with your NBN service at no extra cost; it operates as a VOIP line over your NBN connection, but uses your existing phone and phone number. Calls are pay-as-you-go; optionally, you can pay $10/month for unlimited calls within Australia.
While by default, Dodo landline is a pay-as-you-go service – you only pay for calls you make, with no line rental – you can add call packs if you make a lot of calls from the home phone. For $10/month you get unlimited calls anywhere in Australia, including to mobiles. International call packs are also available.
Yes, as an entirely internet-based TV service, Fetch TV uses your broadband internet connection to deliver all of its premium channels, as well as the various third-party streaming services supported by its devices. You can also watch free-to-air TV by plugging your home’s antenna into the Fetch box, and of course these channels don’t need an internet connection to view.
While the Fetch TV service uses the internet for all of its premium channels – as well as movie and TV rental streaming – Dodo only offers Fetch as a service on unlimited-data plans, so you’re never in danger of going over a data limit.
Yes – you’re free to add or remove the channel packs you subscribe to on your Fetch service at any time. The first channel pack you pick will always be included with the service, but you’re free to change it as desired. Channel pack changes take effect at the start of each month.
In the case of their NBN plans, Dodo will send out a wi-fi modem free of charge if you sign up to a 12-month contract. If you opt for month-to-month, along with the need to buy or supply your own modem there’s also a setup fee, so it’s a good idea to consider the contract option. All ADSL connections, meanwhile, include a free modem.
If you order your Dodo internet service online and choose the 12-month contract, your modem will be delivered to your door completely free!
Yes – if you’re still on the ADSL network, you’ll need an active home phone service to get Dodo ADSL added to it. Your home phone will transfer over to Dodo but you’ll keep your existing phone number.
The speed of your ADSL connection depends entirely on the length and quality of the phone line between your home and the closest phone exchange. In an ideal situation, ADSL can reach speeds of 24 Mbps, but in most cases the speed will be less than that. Once the NBN arrives in your area, it will be a speed upgrade for most people even on the slowest speed tier.
Yes, if you need to get an ADSL connection while you wait for the NBN to be switched on in your area, you will be automatically switched over to Dodo NBN as soon as it’s possible to do so – keeping the same account, email addresses and Fetch TV service.
Yes, you can choose to bundle either power or gas with your broadband – you’ll still save $5/month for bundling that service.