Get Connected With MATE Internet Plans
MATE Internet is well known for its broadband, great value mobile plans, and National Broadband Network (NBN) options. As national internet providers, they offer a range of speeds, unlimited data, and no contracts.
An Australian-based service, the company has plenty of satisfied NBN customers and is known for its fantastic customer support. Find out more about the MATE internet plans below.
What’s In This Guide?
What is MATE?
MATE is a highly-regarded service provider offering network access with their range of NBN plans. MATE also offers mobile plans with both 4G and 5G data. Unlike other internet providers, the mobile plans at MATE are a relatively new addition, having found their place in the market with the MATE NBN plans first.
MATE was started to provide products that users actually need at great value prices. They are committed to no lock-in contracts and don’t charge a setup fee.
Aside from the MATE NBN plans, the company is known for its commitment to fantastic customer service. In fact, their customer support has won numerous awards over the years.
MATE uses the Telstra network for most of its coverage for their 4G and 5G plans. The 5G network reaches a significant proportion of the Australian population, so while the internet mobile plans aren’t as fleshed out as other providers, you’re still likely to get a good connection.
Why Choose MATE?
If you’re looking for a great value NBN deal, look no further than MATE internet plans. A MATE NBN plan provides you with a hard-wire internet connection in select areas, giving you good speeds at competitive prices. While they do offer mobile plan options, you might get better mobile plans elsewhere.
For value for money, MATE is one of the most competitive providers on the market. Download speeds for MATE NBN may not be the best in the country, but they are incredibly cost-effective. If you want a no-frills connection, it is worth checking out MATE internet plans.
MATE Broadband offers a number of affordably priced plans, but if you’re someone who doesn’t mind paying extra for faster download speeds, you can also check out some of MATE’s faster, more expensive plans.
Additionally, MATE offers customers the option to bundle NBN with a mobile plan to help them save money. And you can try MATE internet plans in a risk-free way. There are always free trial periods on offer which give you a full refund if you’re not satisfied with the service.
MATE: Best for Customer Service
While all of the above makes MATE NBN internet & mobile plans attractive to consumers across Australia, the aspect of MATE Internet that stands out in the market is their commitment to top-tier customer service.
Offering several points of contact, MATE is an incredibly approachable and supportive internet provider. They allow users to contact them via phone calls, email, online chat, and on their socials. This means that if you’re having an issue, be it with the network, your mobile access, or something else, you can reach them quickly.
While there are undoubtedly internet providers out there who offer more mobile plan options, perks, and more, the customer service offered with MATE internet plans is second-to-none. Good customer service is the make or break for many people when choosing an internet or mobile plan, so if it’s important to you then MATE has it.
MATE Plans and Pricing
The plans and pricing for MATE internet plans are below.
Note: While other providers may offer them, MATE does not currently offer internet mobile plans, like 4G and 5G coverage for in-home internet.
MATE Features
MATE is popular with Australian customers for a reason. As a relatively casual and approachable service provider, MATE Internet has built up a customer base quickly in the Australian market. As a provider, some key features stand out that make it a good choice for internet services.
Below, we have detailed some features that make the MATE internet plans so highly regarded.
Aussie-Based Support
As a 100% Australian-owned brand, the MATE customer service centre is based in Australia. This means that local staff provide all the support you will ever need right from your backyard. If you’re struggling with your internet plan, you can reach out and get award-winning customer service quickly.
MATE allows customers to reach them via many different methods, including over the phone, email, and by live chat. If you prefer to speak to a person, you will be speaking to someone in the same country as you. And if you prefer to do it all over live chat, the feature is available across the entire website.
No Setup Fees
MATE doesn’t charge any setup fees for their NBN services. This means you don’t need to worry about additional fees on top of your monthly payment when you choose MATE. This helps keep costs to a minimum.
It is important to note that if you are installing the first connection at your premises, then you will need to pay a New Development Fee.
No Lock-In Contract
As part of their casual business model, MATE has no lock-in contract in their internet and mobile plan offering. You can leave any time, just let them know before the next billing cycle. This is great for people who don’t know how long they will be in one place or who are using the service temporarily.
It also takes the pressure off if you move out of the area abruptly. Other providers may require you to pay what is left of your contract, but MATE opts not to, making it a much more cost-effective service.
What Are MATE Broadband’s Best Features?
MATE Internet Speed Test: How Fast is MATE?
MATE offers a range of broadband plans with different speeds. This means that the speed will differ depending on which NBN plan you have gone for. A higher NBN number in your plan typically indicates faster speeds, while smaller numbers have limited service.
The typical busy period is between 7 and 11 pm, when speeds may drop due to increased activity. If you’re concerned about your internet speed, it’s advisable to run an internet speed test. That way, you can see if your speeds are up to the levels advertised by your provider.
MATE Customer Service and How to Contact
MATE is well known for its attention to detail regarding customer support. Their services are all Aussie-based, which means you’ll get help from someone in Australia when you contact them.
Unlike other providers, you have several ways to contact MATE Broadband. You can phone one of their call centres in Australia, you can reach them via email, or you can chat with an assistant over the live chat feature on their website.
Whether you’re using a MATE mobile plan or one of their broadband plans, having good customer support makes a massive difference to the service.
With the friendly approach to business that the internet provider exudes, it’s no wonder that their customer service offering is fast and generally considered to be helpful.
| Contact Methods | How to Access | Hours |
|---|---|---|
| Phone | 13 14 13 | Monday to Saturday 8:30am to 7pm |
| support@letsbemates.com.au | ||
| Web support | https://www.letsbemates.com.au/mate/support/ |
Get MATE Offers
MATE has a pretty competitive pricing plan, which means that they generally don’t offer as many discounts as other providers. While you may find discounts on the first six months with another provider, the MATE monthly fees are kept low throughout your contract.
However, while they don’t have hefty discounts, MATE still does have some offers attached to their broadband plans. These are explored more closely below.
Risk-Free Guarantee
MATE offers a risk-free guarantee alongside their NBN plans. This allows you to sign up for their internet access and try it for one month. If you’re not happy with your plan, you are eligible for a full refund.
Home Phone and Mobile Bundles
As part of their mission to offer valuable broadband plans to their customers, MATE also has several bundle deals. These packages combine home internet with a home phone line. This allows for unlimited local, national, and mobile calls.
MATE FAQs
Got more questions about MATE broadband? Below are some frequently asked questions about MATE.
MATE is an Australian-owned company. It was set up by brothers David and Mark Fazio, along with their business partner Jonathan Dundovic in 2015.
MATE uses the Telstra 5G and 4G mobile networks to provide mobile internet services. This network reaches at least 75% of the Australian population. MATE NBN uses the NBN network owned by the Australian government.
For the cheapest broadband package MATE offers, the typical evening speed is just 24Mbps. However, for MATE NBN Home Superfast, NBN 250, the typical evening speed is around 200Mbps.
MATE Communicate is the customer support service for MATE and is available during business hours, Monday to Saturday. You can contact them via phone, email, or live chat between 8.30 am to 7 pm, six days a week.
