The Customer (2021)

Review Team

4/5

The Customer is a raw and unflinching look into the life of a small-time drug dealer whose world is turned upside down by a family tragedy. Director Brigham Futterer crafts a tense narrative that unfolds in real-time, immersing the audience in the protagonist’s spiralling chaos. The film’s confined ... Show more >> The Customer is a raw and unflinching look into the life of a small-time drug dealer whose world is turned upside down by a family tragedy. Director Brigham Futterer crafts a tense narrative that unfolds in real-time, immersing the audience in the protagonist’s spiralling chaos. The film’s confined setting—a single apartment—heightens the sense of claustrophobia, reflecting the character’s trapped existence. The performances are commendable, particularly the lead, who portrays a blend of desperation and hope with remarkable nuance. The emotional weight of the story is palpable, as it examines the repercussions of addiction not only on the individual but also on familial relationships. While the film may not offer groundbreaking revelations, its authenticity and character-driven storytelling make it a compelling watch, resonating with anyone who has faced moral dilemmas in their lives. Show less

Editor Team

3/5

The Customer attempts to tackle heavy themes of addiction and family ties but often feels like it’s spinning its wheels. Set entirely in one apartment, the film creates a sense of urgency, yet at times this claustrophobia becomes stifling rather than engaging. The lead performance is solid, and you ... Show more >> The Customer attempts to tackle heavy themes of addiction and family ties but often feels like it’s spinning its wheels. Set entirely in one apartment, the film creates a sense of urgency, yet at times this claustrophobia becomes stifling rather than engaging. The lead performance is solid, and you can feel the character's pain, but the supporting cast sometimes lacks depth, making their appearances feel a bit one-dimensional. The real-time aspect is ambitious, yet it can drag in moments, leaving viewers wanting more substance in the dialogue. While there are definitely impactful moments, the film doesn’t quite hit the mark in delivering a fresh perspective on its premise. If you’re looking for an intense character study, it’s worth a watch, but don’t expect a fully satisfying resolution. Show less