Telstra Internet Review: Everything you need to know

Our Verdict

Our Verdict

Telstra Broadband

Telstra's famously high-quality broadband combined with valuable extras like Telstra TV and access to Foxtel Now make their plans a must to include on your short list.

Overall 91%

Review was updated on 1st July 2020

All the controversy in the media recently about customers upgrading to the NBN – only to find that they can’t get even stream their favourite shows in the evening because of network congestion – has really driven home an important point. When you choose an internet provider, you want to pick one that not only delivers in terms of speed, but can deliver that speed even under the pressure of the evening streaming binge stress test.

Telstra is one provider that is on top of things when it comes to making sure their internet service is fast and flawless, no matter what time of day or night you use it.

Telstra Internet Review

Traditionally (and unfairly) regarded by some as expensive, Telstra Internet has been cutting prices drastically in recent times. And their latest range of bundles hit the sweet spot in terms of costs. One of the new bundles has a unique focus, too – Telstra TV. This tiny little black box, exclusive to Telstra, instantly connects you to streaming services, catch-up TV and rental movies as well as receiving live TV as it happens.

But is Telstra internet just gimmicks and gadgets – or do they truly have something to offer? And while they might be the most experienced provider on the Aussie landscape, with all of the competition these days it’s worth asking whether or not they still ‘have it’? As experts in all things telecommunications, CompareTV have been through all the relevant info to break down everything you need to know about Telstra Internet. Read on to see what we’ve found out!

What is Telstra Internet?

Telstra Broadband has launched what they’re calling their Unlimited + Telstra TV bundle, which combines fast unlimited broadband with easy-access streaming TV.

Available on both ADSL and NBN, the Unlimited + Telstra TV bundle comes in at $99 per month. This includes home phone line rental, with unlimited calls to Australian landlines and calls to mobiles. International calls to landline and mobile are available for an additional charge as well. With so many people using their mobile as their main phone these days, you definitely want to have calls to mobiles included in your home phone plan!

What you get here is unlimited fast data, with a network that works when you need it to. Telstra Broadband was recently rated the top ISP for Netflix streaming, and to get Netflix to you, the third-generation Telstra TV is, of course, included in the bundle. Also included with this bundle is a bunch of other perks, including the brand new Telstra Smart Modem Gen 2.

What broadband plans are available?

Alright, let’s get to the nitty gritty – what broadband plans are available and how much do they cost? Telstra offer some of the most comprehensive plans out there on the market, reflecting their status as Australia’s biggest and most experienced provider. Telstra’s plans are available on a month-to-month contract. There’s a $99 connection fee for new customers on the plans, but that’s waived if you order your service online. Both the NBN and ADSL options come with either a 500GB or Unlimited Data plan. The former is configured on the NBN25 speed tier while the latter runs on the faster NBN50. Telstra also recently launched the NBN100 plan with typical evening speeds of up to 88Mbps. The Premium Speed plan is even offered with $20/month off for the first three months. All internet plans can be bundled with any entertainment options of your choice. Read our Telstra Broadband review for more information.

Telstra Internet features

What are Telstra Broadband’s best features?

  • Offers a wide range of broadband products & services
  • Internet can be bundled with Telstra TV, Foxtel Now & Foxtel from Telstra
  • New month-to-month plans, cancel anytime
  • All plans include the Telstra Smart Modem Gen 2
  • All plans include unlimited local, national & mobile calls
  • $99 connection fee waived when you sign up online
  • 30-Day NBN Satisfaction Guarantee
  • Number 1 NBN provider on the Netflix ISP Speed Index
  • Broadband Protect included plus discounted international calls

Telstra Broadband Bundles

Unlimited Data
  • Free BINGE Standard for 3 months
  • Free Foxtel Now for 1 month
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Buy online: no connection fee
  • #1 provider to stream Netflix
Min Cost - $2,160 when you stay connected for 24 months, and may change if the month-to-month plan price changes

Last audited 27 June 2020

What is Telstra TV?

A Telstra-customised version of a device from renowned US brand Roku, the third-generation Telstra TV is a winner right out of the gate. It’s one of the most reliable and hassle-free streaming devices on the market – after all, millions of them are in use in the US. Even better, it’s available in Australia pre-loaded with all the apps you need. There’s no need to mess around with downloading and installing apps to get started.

This little shiny black box fits anywhere you have a spare few inches – under the TV, beside the Blu-ray player, anywhere. It plugs into your TV via HDMI, and you connect it to your home network either via Wi-Fi or an Ethernet cable and power it up. After a quick sign-in process (you use your Telstra Home Broadband account), you’re all set.

Telstra TV includes apps for Netflix, Stan, Telstra TV Box Office, BINGE, and the excellent documentary streaming service DocPlay, but it’s about more than just on-demand streaming. There are also catch-up apps for all five Australian free-to-air networks – iView, Tenplay, and more – apps for sport fans (AFL, NRL, Netball, UFC, NBA and more), and internet staples like YouTube, TED, Vimeo and TuneIn Radio.

And best of all, there’s the Foxtel Now app, which was the first fully high-definition app for Foxtel Now streaming. It allows you to subscribe to channel packs from $25 per month (Essentials pack) and stream live Foxtel channels in HD direct to your screen. There’s no need for a contract or installation. If you’re a fan of all things entertainment, Telstra TV is the best way to watch it!

Does Telstra Internet Offer Any Added Extras?

As current Telstra customers already know, this is a company that’s quite fond of perks, and broadband bundles are no exception. Included with your bundle is free access to Telstra Air worldwide (including Fon hotspots overseas). That’s over a million Wi-Fi hotspots that you have free access to no matter where you happen to be. For a limited time, any of Telstra’s internet plans also score you free entertainment – one month Foxtel Now and three months BINGE.

You also get the new Telstra Smart Modem Gen 2 to connect your service, which now includes 4G backup in case of temporary broadband outage – and best of all, it’ll make use of Telstra’s mobile network while you’re waiting for your NBN or ADSL service to get connected. As soon as you get your modem, you’re able to get connected instantly at no extra cost. The Smart Modem is included in your monthly plan fee if you stay connected for 24 months. Since Telstra’s internet plans are now month-to-month, you can also choose to leave anytime. Simply pay out your modem and you’re done.

Moreover, you get access to Telstra Broadband Protect, which helps keep your family safe from nasties on all devices connected to your network.

Telstra Plus Perks

And let’s not forget Telstra Plus, a rewards program where Telstra gives you extras unconditionally – just for being a Telstra customer. Discounted tickets for movies, concerts and sports are just some of the perks. The best part is the months of free subscription you’ll get from such streaming services as BINGE (up to 9 months), Kayo Sports (up to 3 months), and Stan (up to 6 months).

You can score 10 points for every dollar you spend, allowing you to earn these points and exhange them for exciting rewards later. As long as you’re a personal subscriber who’s 18 and above, you can register to Telstra Plus for free using your Telstra ID.

How to Contact Telstra

You can contact the Telstra customer support team any time of the day or night via their 24/7 Live Chat, available on their web site and through the free My Telstra app available for iOS and Android devices.

If you’d prefer to speak to a Telstra Internet customer service specialist, you can call toll-free between 8am and 9pm AEST 13 22 00.

Telstra helpdesk

Telstra will be happy to help you with:

  • Looking to join Telstra
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Telstra Services

Telstra Internet Summary

If you, like so many of us, have made streaming TV a part of your life and you’re looking for a network that can deliver an HD viewing experience without buffering, this bundle represents amazing value. Telstra TV takes all the hassle out of streaming, putting everything in one box and the control in the palm of your hand, and the bundle comes with a bunch of entertainment ready to roll and a modem to connect you the moment it’s delivered. If you’re looking for an internet provider – either on ADSL or for your move to NBN – then this bundle is seriously worth adding to your shortlist.

The Good

  • Broadband plans can be bundled with Telstra TV 3 or Foxtel from Telstra, and comes with other bonus perks
  • Telstra has been consistently rated as the top ISP for Netflix streaming

The Gotchas

  • Not the most affordable broadband options in the market
  • Free international calls are no longer included in any of the internet packages

Stream it all on the new Telstra TV

Enjoy amazing internet speed on the powerful Telstra network + the new Telstra TV! Starts at $84/mth, no connection fee & no lock-in contract.


Related Offers

Free BINGE Standard for 3 months
on the 500GB Data plan with 500GB Data and a modem included.
No lock-in contract
Free BINGE Standard for 3 months
on the Telstra TV + 500GB Data plan with 500GB Data and a modem included.
No lock-in contract
No excess data charges
on the Mobile Broadband - 5GB plan with 5GB Data
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Free BINGE Standard for 3 months
on the Unlimited Data plan with Unlimited Data and a modem included.
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AC1600 Modem for only $1
on the Unlimited Essential 12 Months plan with Unlimited Data and a modem included.
12mth contract
$80 Free Mobile Credit
on the NBN Starter 12 Month Contract plan with Unlimited Data and a modem included.
12mth contract
$80 Free Mobile Credit
on the NBN Starter Month to Month plan with Unlimited Data
No lock-in contract
$80 Free Mobile Credit
on the NBN Standard Plus 12 Month Contract plan with Unlimited Data and a modem included.
12mth contract