In Australia, there are many marvellous internet service providers to choose from. When switching to a new internet service provider, it’s essential to ensure you select a broadband network that aligns with your needs, such as internet speed and monthly or annual cost.
OptiComm and NBN are among the most popular internet services for Aussies. Understanding the major distinctions between OptiComm and NBN connections will enable you to make an informed decision when choosing a broadband network.
In this article, we will inspect both OptiComm and NBN internet, identifying their individual plans, features, qualities, and key differences, to help you decide which broadband is best suited to you.
What Is OptiComm Internet?
OptiComm internet is a private network wholesaler that specialises in providing a high-speed internet connection. The OptiComm network infrastructure relies on fibre-to-the-premises (FTTP) technology, meaning the internet is directly transmitted to individual buildings through a system of fibre optic cables.
Compared to traditional methods, such as copper-based internet connections, fibre optic broadband presents faster and more consistent internet, making it ideal for efficient video streaming, cloud storage, working remotely, and online gaming.
Internet Providers Who Offer OptiComm Internet Plans
Because this network is a wholesale provider, there are many popular service providers that offer OptiComm internet connection. OptiComm is additionally growing its community, meaning there will likely be more service providers offering OptiComm plans in the near future. Below are some of the leading providers who offer OptiComm internet:
- Aussie Broadband
- Telstra
- Activ8me
- Bloom Broadband
- Connected Australia
OptiComm Broadband Plans
Many providers offer OptiComm broadband. To give you an idea of what different OptiComm broadband plans look like, we have used Australia’s leading provider, Telstra. Aside from internet connection, Telstra offers additional perks, such as their loyalty scheme, Telstra Plus, which enables customers to earn points for rewards and sought-after devices.
They also allow customers to cancel their month-to-month plan contracts at any given time, and don’t charge any unexpected late fees for delayed or missed payments. Below are the different NBN plans offered by OptiComm:
What is NBN Internet?
The National Broadband Network (NBN) is a government-owned network infrastructure providing high-speed internet access across Australia. The NBN uses advanced technologies, including hybrid-fibre coaxial cables, fibre-optic cables, fixed wireless connections, and satellite services. They partner with many internet service providers offering customers retail broadband plans.
Depending on your location and existing infrastructure, the NBN can offer the following connection types:
- Fibre-to-the-premises (FTTP)
- Fibre-to-the-node (FTTN)
- Fibre-to-the-curb (FTTC)
- Hybrid fibre-coaxial (HFC)
Internet Providers Who Offer NBN Internet Plans
Because of its nationwide coverage, the NBN is a widely accessible network. In order to provide customers with broadband, the NBN collaborates with many leading internet service providers, offering customers various plans and enhanced accessibility, even in rural areas. Below are some of the major providers that offer NBN broadband plans:
- Telstra
- Aussie Broadband
- Dodo
- Belong
- Exetel
NBN Broadband Plans
Telstra offers a variety of useful features with every NBN plan. For example, upon purchasing an NBN plan, customers can use the Internet Optimiser feature, which enables individuals to put limits on certain activities, such as streaming.
Customers also have access to the My Telstra app, enabling users to conveniently manage their plans. This includes checking usage, redeeming offers on leading streaming platforms, such as Apple TV+ and BINGE, and paying bills. Below are the different NBN plans offered by Telstra:
OptiComm Vs NBN: Features
Both OptiComm and the NBN offer a variety of attractive features. We have listed the most unique and handy features offered by each broadband to help you get a better idea of what makes both OptiComm and the NBN network popular.
What Are OptiComm’s Best Features?
FeaturedWhat Are The NBN’s Best Features?
OptiComm Vs The NBN: Customer Service
Both OptiComm and the NBN offer their broadband through selected providers. This means their direct customer service is limited to specific instances. Below, we detail the customer service that each network can provide, alongside scenarios that your provider handles.
OptiComm Customer Service:
OptiComm customers must contact their providers for the following concerns:
- Troubleshooting & service set-up
- Missing equipment
- Loss of internet or mobile connection (such as outages)
- Concerns about internet speed
Customers can contact OptiComm directly about the following concerns:
- Following up on existing enquiries
- Asking questions about establishing a network connection with OptiComm
- Reporting TV faults
- Get help with new developments, new build and subdivision applications
- Reporting damage to property of OptiComm networks
| Contact Methods | How to Access | Hours |
|---|---|---|
| OptiComm’s Information Desk | 1300 137 800 | N/A |
| Online Contact form | opticomm.com.au/contact/residents/ | N/A |
NBN Customer Service:
NBN customers must contact their providers for the following concerns:
- Issues with NBN service
- Issues with connection
- Concerns about internet speed
- If a technician hasn’t turned up
- Missing or incorrect address details
- Appointments
- Missing equipment
Customers can contact the NBN directly about the following concerns:
- Reporting damages to property or NBN equipment
- Reporting contractor conduct/workmanship
- Equipment/technology location concerns
| Contact Methods | How to Access | Hours |
|---|---|---|
| NBN customer service | 1800 687 626 | 8:00 am – 8:00 pm, 7 days a week |
Which Broadband Has the Best Internet Speed?
Both OptiComm and the NBN operate separately and use different infrastructures. This makes the comparison between each broadband’s internet speed slightly more complicated because specific factors, including location and connection type, will have a significant impact on internet performance.
OptiComm primarily utilises FTTP technology which boasts fast speeds and reliable connection. This can result in superior performance for bandwidth-intensive activities, such as transferring large files, streaming, and gaming.
In comparison, the NBN provides a variety of connection types, such as FTTN and FTTP, which are capable of providing similar internet speeds as OptiComm. However, it’s important to recognise that internet speed will depend on the type of connection available and the distance between the premises and the exchange/node.
The performance of both OptiComm and the NBN will depend on specific circumstances, such as where you live and your available connection type. You can determine which broadband is best suited to you by assessing available connection types, network plans, and speeds offered by different providers local to your area, to unveil which broadband is best for you.
Verdict: Which is Better?
Determining which broadband is best for you entirely depends on your needs and circumstances. In terms of accessibility, the NBN certainly outshines OptiComm, offering nationwide coverage suited to various connection types. The NBN also boasts a long list of leading internet providers who offer their broadband plans.
On the contrary, OptiComm specialises in high-speed technology, offering customers with tailored solutions that can adequately meet individual requirements. In order to make an informed choice on whether OptiComm or the NBN is right for you, you will have to review your area’s coverage availability and location needs.
FAQs About OptiComm Vs NBN
No, the NBN and OptiComm are two separate operators who use their own individual networks. While OptiComm is a private-owned, independent broadband company, the NBN is maintained by the Australian Government. Both are offered by numerous broadband providers around Australia, so it’s up to you which one you prefer to use.
There are several speed tiers to choose from when selecting an OptiComm broadband plan. While certain providers may offer different plans, OptiComm broadband is typically available between 25Mbps and 250Mbps. It’s recommended you choose a speed that suits your needs and streaming desires.
Upon selecting OptiComm, the broadband should have already provided your premises with an OptiComm Connection box that acts as a modem. Some providers, such as Telstra can provide you with the latest modem needed for your chosen broadband. You will additionally need a router to distribute the internet via WiFi.
