Network outages can be an immense source of frustration for anyone relying on a stable internet connection to stream live content, communicate with others, and work from home.
Whether moving into a new property, looking to upgrade your current package, or needing to switch to something faster, Optus offers various plans suitable for diverse needs. Delve into this guide as we come to terms with what a network outage is and share several solutions powered by Optus that resolve your slow internet woes.
What’s in this Guide?
What Are Network Outages?
Network outages, or service disruptions, are like an unwelcome guest in the digital broadband realm. It’s a downtime period when the data flow between your devices and the service provider goes dark, leaving you unable to download files, access online sites, and stream content through a stable internet connection.
Service providers commonly schedule late-night maintenance work that causes minimal disruption during off-peak hours. This work is critical to update key components that ensure the data flow remains secure and efficient.
External factors, such as adverse weather conditions, including extreme heat and rain, natural disasters, and technical glitches, can temporarily interrupt your broadband’s flow. Sometimes, an issue with your router or cables can cause interruptions.
While you can’t eliminate the risk of a network outage, choosing a reliable provider like Optus can significantly reduce your exposure to disruptions.
Why Choose Optus Network Services
When it comes to staying connected, finding a broadband package that aligns with your budget, provides fast internet, and remains reliable is key. The great thing about Optus is they truly understand what makes a happy home, not to mention the rewards and perks included in most plans. Here are just a few reasons why we love Optus:
Optus Best Features
Fastest Plans with Optus
Optus offers some of the fastest broadband plans in Australia. Optus has various packages that align with your unique needs, whether you’re a movie buff hooked on multiple streaming sites, a dedicated gamer, or a senior looking to stay connected. Get fast and reliable internet with the following plans:
Optus Plans
$129/mth for first 6 mths![]()
Ultra WiFi 6 modem incl. - Optus Plus Everyday Ultrafast nbn®
- No Lock-in Contract
- Unlimited Data
- NBN 600™ Fixed Line
- $0 Startup Fee
- 600/40Mbps Typical busy period speeds (7pm -11pm)
- $129/mth
Min Cost - $435 incl. $306 modem cost and Introductory Offer if you stay connected for 1mth only. $0 modem if you stay connected for 36 mths.
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$99/mth for first 6 mths![]()
Ultra WiFi 6 modem incl. - Optus Plus Everyday Superfast nbn®
- No Lock-in Contract
- Unlimited Data
- NBN 240™ Fixed Line
- $0 Startup Fee
- 240/22Mbps Typical busy period speeds (7pm -11pm)
- $99/mth
Min Cost - $405 incl. $306 modem cost and Introductory Offer if you stay connected for 1mth only. $0 modem if you stay connected for 36 mths.
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$89/mth for first 6 mths![]()
Ultra WiFi 6 modem incl.- Optus Plus Everyday Fast nbn®
- No Lock-in Contract
- Unlimited Data
- NBN 100™ Fixed Line
- $0 Startup Fee
- 100/18Mbps Typical busy period speeds (7pm-11pm)
- $89/mth
Min Cost - $395 incl. $306 modem cost and Introductory Offer if you stay connected for 1mth only. $0 modem if you stay connected for 36 mths.
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Ultra WiFi 6 modem incl.- Optus Plus Everyday nbn®
- No Lock-in Contract
- Unlimited Data
- NBN 50™ Fixed Line
- $0 Startup Fee
- 50/18Mbps typical busy period speeds (7pm-11pm)
- $85/mth
Does Optus Offer an NBN Service?
FeaturedAbsolutely! Optus offers several NBN packages, helping you secure the strongest connection for your home. So, what is NBN, and does it differ from regular broadband plans?
In a nutshell, NBN stands for the National Broadband Network for Australia. These plans use ultra-modern fibre optic cables that significantly improve the speed of your data and home internet.
If you want to address outage concerns, fibre optic is an excellent solution. The wires are incredibly thin, making them less susceptible to damage or interruption, preserving your connection.
Get great value internet with unlimited data and modem incl. on select plans
Plus get a Netflix Standard subscription (RRP $16.99) on select nbn® & 5G internet plans. T&Cs apply.
Which Internet Speed Is Right For Me?
Selecting the right internet speed for your space, capacity, and lifestyle can make or break your Optus broadband performance. A 50mbps plan would work excellently for apartments and smaller homes where two to four people reside because it can facilitate three live-streaming sessions and manage additional online use.
Conversely, a larger household of five to seven people would prefer a 100mbps package because it can cover a wider area and provide seamless 4K streaming. 100mbps is also an excellent option for work-from-home professionals who handle large media files regularly, as it offers a fast load, upload, and download speed.
Make sure you compare Optus deals and plans to find a package that’s most beneficial to you.
How To Check Your Network Status with Optus
Optus may inform you of any updates or maintenance affecting your connectivity for a specific period via their My Optus app or post. Look at regional and local updates online by entering your full address for a report on your network’s status.
Performing an internet connection speed test for Optus can help you identify your network status during peak times.
Optus Network Outage FAQs
Optus is a go-to provider across Australia for offering an impressive range of services that perfectly slot into your everyday needs. Learn more about its commitment to keeping you online:
First, try troubleshooting the issue at home by testing your speed online while connected to the WiFi. Next, evaluate whether the number of devices outnumbers your plan’s capacity. If outages are a regular occurrence, it might be time to upgrade your plan. Stay protected against uncontrollable disruptions, like local power outages, by signing up for 4G and 5G data, enabling you to get online, regardless.
Select a combined package containing home internet and data so you have an alternate means of getting online should a power outage occur. Data linked to your mobile phone means you can perform internet speed tests and jump into your Optus app to check the network status in your local area. Swapping your ADSL service with an NBN plan is another great way to cover your back, as they’re less susceptible to disruption.
Network degradation is basically the same as a network outage–both result in interrupted connectivity, poorer performance, and increased disconnections. Resetting your router is usually the trick to get everything back on track, but you may need to contact Optus if your router’s hardware becomes damaged or unable to update.
| Contact Methods | How to Access | Hours |
|---|---|---|
| Phone | 133 937 | Monday to Friday from 8:00am to 8:00pm Saturday to Sunday from 9:00am to 5:00pm |
