Sumo Broadband Review: Doing the Heavy NBN Lifting


Summary

Our Verdict

Sumo Broadband


A fresh new provider with no contracts, great pricing and wider bundle options, Sumo is well worth checking out.

 
Overall 87%
Plans
Extras
Value

The NBN has been the great equaliser for a lot of providers, and it’s rare to see a hefty discount on plans with the new national network. But new company Sumo is throwing its weight behind a very appealing deal for contract-free NBN broadband.

It’s becoming more and more common for companies selling access to one utility to also offer access to others, giving customers the hassle-free convenience of having everything on the one single bill. Fresh company Sumo has built a business around this idea, and as part of a modern wave of utility companies, they realise that these days, your broadband is a utility as well.

Sumo Broadband

Is Sumo’s broadband service right for you? Photo: Compare TV.

What Makes Sumo Different?

There are very few companies that successfully manage to operate as a unified source for multiple products that would seem, to some, as a bit disconnected from one another. But the internet is just as essential to our day to day life as power or gas is, and that’s the philosophy that is driving Sumo Broadband to offer a unique approach. Yes, they’ll sell you a broadband internet plan on the NBN with some very tasty prices and features. But if you want to go a step further, you can also get your electricity and gas connected through them, which triggers discounts on each. In the case of broadband, adding one or both utilities to your bill drops $5 off the already low price.

We’ll leave the electricity and gas plan analysis to those who specialise in those industries — but be aware when we’re talking about Sumo’s broadband prices, that the options are there if you want them, and will reduce the price of your chosen broadband plan even further.

Get More Savings with Sumo Broadband Bundles!

Save more when you bundle your NBN with gas & electricity starting at $43/mth or get standalone NBN plans from $48/mth. Limited offer only.

Sumo’s NBN Plans

Today’s world is a place where people prefer things to be kept nice and simple, clear and easy to understand. The days of providers offering you a choice of a dozen or more different broadband options are thankfully behind us (aside from one or two holdouts). The key to this, of course, has been the virtual end of data limits on home broadband connections. As such unlimited data is the way to go and it’s not surprising to see Sumo offering exactly that on all of its plans.

And when we say “all”, we mean… three. Yes, rather than have to sift through pages of scrolling text about the various permutations of plans and perks available to you, Sumo gives you three options to pick from, all of which include:

  • Unlimited data
  • Month-to-month, no contracts
  • $11.11 discount for the first six months of your service

Each plan comes with the Sumo Home Phone service as an option for an extra $10/month, which operates via VOIP — and that means you’ll need a VOIP-enabled modem or router to use the service, which Sumo can provide for a modest $129 if you don’t already have one. If you get your modem from Sumo directly, it’s pre-configured and ready to go.

The home phone service includes unlimited local and national calls — great value right there for the modest $10/month cost of the service — and calls to mobile phones are billed at 20c per minute.  

Sumo’s ADSL2+ Plans

There’s one other plan offered by Sumo that you won’t find listed on their site, unless you enter your address and the system finds your area doesn’t yet have the NBN. That’s a straightforward ADSL2+ plan which also operates on a month-to-month no-contract basis, which is designed as a stopgap until the NBN comes to your area (at which time Sumo will migrate you across, free of charge). Like the NBN service, this ADSL plan features:

  • Unlimited data
  • Month-to-month, no contracts
  • No setup fee

While there’s no contract to tie you down, and you’re free to leave any time, if you choose to cancel the ADSL service before you’re migrated over to the NBN, Sumo charges a cancellation fee of $84.

The VOIP home phone service is offered through ADSL as well, for the same $10/month fee and boasting unlimited local and national calls.

PlanInclusionsCost
Sumo Single Saver NBN Ready ADSLUnlimited Data
No Connection Fee
$129 Modem
$65/month
Min cost $149 over 1 month

Does Sumo Offer Bundle Deals?

While the actual rates for Sumo’s electricity and gas will vary depending on where you live (and therefore which wholesaler supplies to your area) the company does offer a flat $5 off the price of your monthly internet bill if you bundle either electricity or electricity plus gas on the same bill. Given the lack of a lock-in contract, it could definitely be worth exploring a bundle if you’re shopping for a new power or gas provider.

Sumo Broadband Plans

Basic Speed Unlimited NBN
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$48/mth

Standard Speed Unlimited NBN
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
$56/mth

Standard Plus Speed Unlimited NBN
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$64/mth

Premium Speed Unlimited NBN
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$72/mth

Sumo Perks

There’s another hidden benefit to being a Sumo customer, as well — a range of discounts at some very well-known and well-liked businesses like JB HiFi, Coles, Village Cinemas, David Jones and more. All customers who pay their bills on time are automatically enrolled in the Sumo Perks program and are regularly sent special VIP offers exclusive to Sumo. We all love a surprise discount, and that’s what Sumo aims to deliver here!

Sumo Customer Service and Support

The primary way of getting in touch with Sumo is directly via their website, where you can fill out a quick and easy enquiry form, contact their customer support line on 13 88 60, or alternatively request a call back via phone during their support operating hours. You can also drop the team an email at info@sumo.com.au and they’ll get right back to you.

Sumo’s tech support phones are staffed between 8.30am and 8.30pm weekdays, and 10am-4pm on Saturdays. General, non-technical phone support is open between 8.30am and 5.30pm weekdays.

Sumo will be happy to help you with:

  • Billing Issues
  • Payment Issues
  • Getting started
  • Managing your account
  • Troubleshooting
  • The Latest Offers or Plans

Sumo — Bigger Than the Internet!

As one of very few companies that’s offering affordable NBN broadband as a bundled deal with the more conventional essential utilities, Sumo is well positioned to be a big help to people who just like keeping things simple and saving money at the same time. The company’s no-contract approach is the right way to go in the current market, and they’re confident that their easy to understand, well-priced plans will tempt people to give them a try. With a tasty discount on broadband for the first six months pushing the price well below any of the competition, we suspect there’s going to be quite a few people getting tempted!

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