Sumo Broadband Review: Comprehensive Guide to the Big Internet provider


Our Verdict

Sumo Broadband

A fresh new provider with no contracts, great pricing and wider bundle options, Sumo is well worth checking out.

Overall 82%

Review was updated on 30th July, 2019

With the market becoming ever more competitive, some telcos have decided their best way to stand out is to look the same – i.e. to offer pretty much what everyone else is offering, but with a slight cut in cost or a marginal improvement. Sumo Broadband has gone in the other direction, offering something which few, if any, telcos can provide – bringing all of your utility providers under the one roof. All across Australia, Sumo Broadband has partnered their broadband offerings with gas and electricity companies to give you great discounts when you include it all into the one bill. Aside from the discounts and savings, the convenience of having one contact point for all of your essential utilities will be something you’ll quickly get used to – and find hard to live without.

The Facts

  • NBN-only broadband all with unlimited data
  • No contracts, no installation fees
  • Sumo Broadband is 100% Australian owned
  • Network: Runs on the Optus network (3G and 4G)
  • Bundling includes electricity and gas connections
  • Support: Phone support and online chat portal

Sumo Broadband Review

They’re one of the highest-rated providers, but don’t just take our word for it – they’ve also racked up some excellent reviews online. Their month-to-month contract model means that once they have you, they can’t just rely on the contract to keep you there. The result? Happy customers that keep coming back.

Sumo’s customer-orientated culture is based around three principles: improvement, simplicity and empathy. While these may sound like the typical buzzwords that you’d hear elsewhere in telco marketing, early indications are that they live by these principles.

What Makes Sumo Broadband Unique?

Sumo is big on perks but lean on obligations. All of their broadband plans come without lock-in contracts while their Sumo Perks offers are some of the best going around – and better yet they’re free! Sumo’s list of plans is also relatively lean, although they’re by no means skinny on quality. All of their plans offer unlimited data and have no charge for a standard installation. They also frequently offer discount deals for new customers, so be sure to review Sumo’s Broadband plans to see what they’re currently offering.

Key Sumo Broadband Features

  • Unlimited data across all plans, no lock-in contracts
  • 4 speed-tiers: NBN12, NBN25, NBN50 & NBN100
  • Huge discounts when bundling with gas & electricity
  • Flexible modem payments & cheap landline add-on
  • Customers earn rewards through Sumo Perks
  • 100% Australian-owned and operated

Sumo Bundles

Then there’s the bundling. While bundling is by no means unique, Sumo’s bundles definitely are. Their bundles can include household utilities, with the potential to save serious cash on your electricity and gas bills. With internet – in particular, good quality internet – now being thought of as a utility in much of the world, it makes sense to have all your utilities under one roof – it’s just that Sumo thought of it first! While the detail we can provide here is minimal due to the variance in electricity and gas costs across Australia, by including one or both of your utilities you will get a discount on your broadband monthly fee.

Special Discount Offers

Aside from good deals on broadband internet – alongside electricity and gas – Sumo has also partnered with a number of diverse businesses across Australia to give you loads of discounts and bonuses. How do you qualify for these deals? Brands like Myer, Coles, Woolworths, and Village Cinemas are on board, and best of all membership is free. All you have to do is pay your bills on time, and you’ll qualify for the Sumo Perks Program. In addition, Sumo has been known to offer special discounts to new customers – so if you’re looking to change broadband providers, be sure to keep an eye on their latest and greatest offerings.

What Plans are Offered by Sumo?

Sumo’s values of improvement, simplicity and empathy can be seen in the way the company continually tries to improve itself and rewards its best customers. Sumo put a premium on customers who pay their bills on-time, rewarding them over and over again with the Sumo Perks Program. The company promises to treat customers with respect and rewards those who do the same.

Sumo Broadband has recently shelved their ADSL offerings, deciding instead to focus on the NBN. Their NBN plans all come with unlimited data, have no contract, do not have installation charges and can all be included with your other utility bills. The main differences between each of them are the download speeds, with the cost progressively increasing depending on how fast you want your connection to be.

Basic Speed NBN from Sumo

Their Basic Speed Unlimited NBN plan, which is our featured Sumo plan, gives you an NBN 12 Fixed Line connection which promises you up to 9MBPS standard evening speed. This is a speed which is suitable for emails and standard browsing, and of course for seniors and pensioners who don’t need to rely on faster speeds, as well as for smaller households. The Standard Speed Unlimited bumps your speed up to an NBN 25 Fixed Line connection with up to 20MBPS standard evening speed. This is suitable for a regular sized household with typical gaming and streaming habits.

Standard Plus NBN from  Sumo

The next step up is their Standard Plus Unlimited NBN plan, netting you a super-fast NBN 50 Fixed Line connection which promises you up to 40MBPS standard evening speed. This plan is great for medium to large households with above average streaming habits. If you’re a bigger household or if you really love your streaming and gaming, then go full Sumo with the Premium Speed Unlimited NBN plan. Here you’ll get an NBN 100 Fixed Line connection which promises you up to 80MBPS standard evening speed – all in all one of the absolute best available anywhere on Australian shores.

Sumo Broadband Plans

Basic Speed Unlimited NBN
  • Basic Speed Unlimited NBN
  • No Lock-in Contract
  • Up to 25Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
  • No charge for standard installation
  • Suitable for gaming and video streaming
  • $80/mth
Min Cost - $80 over 1 month

Standard Speed Unlimited NBN
  • Standard Speed Unlimited NBN
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • No charge for standard installation
  • Suitable for gaming and video streaming
  • $90/mth
Min Cost - $90 over 1 month

Last audited 30 July 2019

Sumo Services and customer support

Sumo’s online platform has a fully integrated chat feature which is supported by their customer service team, while they can be contacted via email at If you’d prefer to talk to them directly, their number is 13 88 60. Sumo is available from 8:30 am – 6:30 pm Monday to Friday (AEST).

Still unsure? Did we mention that calling up a Sumo is not an international affair? Sumo’s Australia-based customer service team is one of the best in the business, with the company fast making a name for themselves as one of the more attentive telcos out there.

Sumo will be happy to help you with:

  • Billing Issues
  • Payment Issues
  • Getting started
  • Managing your account
  • Troubleshooting
  • The Latest Offers or Plans

Awards and recognition

Sumo is recognised for its unique combination of top quality internet and utilities, which not only saves you money but is incredibly convenient. They’ve also partnered with a load of excellent Aussie companies, meaning their fast building an excellent network of partnerships. This is to strengthen the value of their offerings in the form of Sumo Perks, the telco’s exclusive reward system.

Sumo Broadband: The Pros and Cons

The Good

  • Unlimited data with no lock-in contract across all plans
  • Can save monthly costs when bundled with gas and electricity

The Gotchas

  • Standalone internet plans are a bit more expensive
  • Discounts are only available with bundles

Summary: Is Sumo Broadband right for me?

It might seem like an odd thing to say in the overly marketed, ‘buzzword’ littered the world of telecommunications, but Sumo seems to be a refreshingly honest and relatively unique provider. Aside from having all of your utility needs potentially under the one roof, their customer focus means that you won’t be treated like another number. On their site, they specifically say that they avoid ‘risky’ customers, which lets them focus on those who ‘deserve it most’. This kind of honesty is relatively unusual in a modern telco, but probably explains their excellent reviews and high customer retention rate. All in all – and even if you’re not interested in bundling your electricity and gas – Sumo have definitely made an impact on the Aussie telecommunications landscape.

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