Spintel Review: Comprehensive guide to Award-Winning Broadband


Summary

Our Verdict

Spintel Broadband


Spintel offers fuss-free, pick-and-choose bundle building and the backing of the reliable Optus network.

 
Overall 76%
Plans
Extras
Value

Review was updated on 30th July, 2019

Not too long ago, Spintel hit their 10th anniversary as a provider of broadband and phone services. They’re a small company doing big things for Australian internet users. Over the past decade, they’ve gathered much acclaim – winning awards for value and service 18 times. This included Money Magazine’s “Best of the Best” 2017 award for Best Broadband Bundled Plan.

Spintel Broadband Review

Spintel has long specialised in giving customers solid value ADSL broadband bundles with reliable connectivity. With the move to the NBN well underway, Spintel has taken its value model and applied it to the new network, working in partnership with Optus Wholesale. They can connect you via ADSL as well as the various flavours of NBN. A deeper review of Spintel reveals they certainly deliver on the motto “our flexible bundles have you covered, whatever your budget”. You get far better value with a broadband/phone bundle than you do for stand-alone “naked” ADSL.

Spintel wants you to feel that their flexible bundles have you covered, whatever your budget. Photo: Spintel

Spintel’s NBN Plans

If you’re ready for the NBN in your area, Spintel has a versatile range of plans and bundles to pick from. Their website is set up so you can tailor your plan to exactly what you need. Pick from two data allowances –  500GB/month or unlimited. There’s also the three speed tiers offered on the NBN to choose from. You then pick how much you want to spend on the included home phone service. This ranges from nothing (but with all calls charged at a reasonable rate) to $10/month for service with all calls, including calls to mobiles. You have a choice of two modem/routers (Spintel call these “gateways”) – both made by respected Australian brand Netcomm, with the option to add gigabit Ethernet and super-fast Wi-Fi. In a home environment, you may not need the more expensive option, so there’s money to be saved. The slower device runs at the maximum speed of the NBN, so unless you’re doing a lot of local file transfers between computers, you’re safe to go with the cheaper option.

Key Spintel Features

  • Offers a wide range of broadband services including NBN
  • 3 speed tiers available: NBN12, NBN50 & NBN100
  • Same base prices for monthly and 18-month plans
  • Data usage is automatically capped
  • The option to add additional data each month
  • Gives $69 credit with 12-month plans
  • No setup fees on month-to-month
  • Offers cheap mobile bundling

Finally, you get a choice of contract – 18 months or none at all. There’s free setup on the term-based plan (plus $49.95 credit) but a $70 setup fee for month-to-month.

A 1000GB plan on a 50/20 connection is $64.95/month – this is terrific value. We recommend you step up the speed, though, especially if you’re interested in streaming video or heavy downloading. An extra 15 bucks bumps you up to 100/40 Mbps, a speed tier that’s easily worth the extra dollars if your NBN connection supports it.

PlanInclusionsCost
Basic 12- 500GBSpeed 12/1
$49 credit with 18 month contract
$44.95/month
Min cost $824.10 over 18 months
Plus 50 – 500GBSpeed 50/20
$49 credit with 18 month contract
$54.95/month
Min cost $1004.10 over 18 months
Premium 100 – 500GBSpeed 100/40
$49 credit with 18 month contract
$69.95/month
Min cost $1274.10 over 18 months
Basic 12 – UnlimitedSpeed 12/1
$49 credit with 18 month contract
$54.95/month
Min cost $1004.10 over 18 months
Plus 50 – UnlimitedSpeed 50/20
$49 credit with 18 month contract
$64.95/month
Min cost $1184.10 over 18 months
Premium 100 – UnlimitedSpeed 100/40
$49 credit with 18 month contract
$79.95/month
Min cost $1454.10 over 18 months

Spintel’s ADSL2+ Plans

The $54.95/month unlimited-data ADSL bundle is the pick here. You can have unlimited home phone calls for only $10 extra, too. On an 18-month contract, you get $49 credited to your first bill. For an extra $15/month you can add a 4G mobile SIM with 4GB data and unlimited calls and texts, too.

PlanInclusionsCost
500GB Anytime500GB Data
No Connection Fee
BYO Modem
$44.95/month
Min cost $760.10 over 18 months
Unlimited AnytimeUnlimited Data
No Connection Fee
BYO Modem
$54.95/month
Min cost $940.10 over 18 months

Spintel customer service and support

To chat to Spintel’s friendly sales team to narrow down which plan is best for you, give them a  call on 13 22 10 between 9 am and 8 pm weekdays and 9am-5pm on weekends.

For technical support call 1300 303 375, and for billing, help call 1300 899 449 from 8am-8pm weekdays and 9am-5pm on weekends.

You can also reach Spintel representatives via Facebook.

NBN Broadband Plans

Plan
Inclusions
Price
Unlimited Data
  • $10/mth off for 12 months for new customers
  • Free BINGE Standard for 3 months
  • Unlimited Data
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Online bonus: 20,000 Telstra Plus points
  • Buy online: no connection fee
  • $80/mth
$80/mth
Min Cost - $2,040 on the first 12 months when you stay connected for 24 months, and may change if the month-to-month plan price changes. New customers. only.

nbn™ Unlimited Broadband Turbo
  • nbn™ Unlimited Broadband Turbo
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Ideal for households of 3-4
  • For gaming & video streaming
  • $75/mth
$75/mth
Min Cost - $75 over 1 month

Unlimited 100/20Mbps Flexi
  • Unlimited 100/20Mbps Flexi
  • No Lock-in Contract
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
  • BYO Modem
  • Great plan for a larger household
  • $89/mth
$89/mth
Min Cost - $89 over 1 month

NBN Sky Muster - 200GB Sonic
  • PlayOn Cloud free for 3 months
  • NBN Sky Muster - 200GB Sonic
  • No Lock-in Contract
  • Up to 20Mbps Standard Evening
  • 200GB Data
  • NBN 25™ Satellite
  • 65GB peak, 135GB off peak data
  • No excess usage
  • $54.95/mth
$54.95/mth
Min Cost - $54.95 per month

Unlimited Data nbn50 Month to Month
  • Unlimited Data nbn50 Month to Month
  • No Lock-in Contract
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Landline w/ pay as you go calls
  • Add Fetch from $10/mth with 1 free channel pack
  • $75/mth
$75/mth
Min Cost - $189 over 1 month ($99 setup & modem + $15 P&H included)

Last audited 14 September 2020

Summary: Is Spintel Right for Me?

The great thing about Spintel is the way they lay out all the options and let you build your own bundle to suit your needs. Every step of the way they tell you the cost of each option, updating the total as you add or remove options. In a world of providers hiding costs behind fine print and obscure terms and conditions, Spintel is doing it the right way. They let you get the broadband service you need, while not paying for things you don’t. Still winning awards a decade on, Spintel is a great choice for getting connected to fast internet – on ADSL or the NBN – without breaking the budget or being hampered by restrictive download limits.

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