Spintel Review: Offering Award-winning NBN and ADSL Broadband


Summary

Our Verdict

Spintel Broadband


Spintel offers fuss-free, pick-and-choose bundle building and the backing of the reliable Optus network.

 
Overall 76%
Plans
Extras
Value

Not too long ago, Spintel hit their 10th anniversary as a provider of broadband and phone services. They’re a small company doing big things for Australian internet users. Over the past decade they’ve gathered much acclaim – winning awards for value and service 18 times. This included Money Magazine’s “Best of the Best” 2017 award for Best Broadband Bundled Plan.

Spintel has long specialised in giving customers solid value ADSL broadband bundles with reliable connectivity. With the move to the NBN well under way, Spintel has taken its value model and applied it to the new network, working in partnership with Optus Wholesale. They can connect you via ADSL as well as the various flavours of NBN.A deeper review of Spintel reveals they certainly deliver on the motto “our flexible bundles have you covered, whatever your budget”. You get far better value with a broadband/phone bundle than you do for stand-alone “naked” ADSL.

Spintel wants you to feel that their flexible bundles have you covered, whatever your budget. Photo: Spintel

Spintel’s NBN Plans

If you’re ready for the NBN in your area, Spintel has a versatile range of plans and bundles to pick from. Their website is set up so you can tailor your plan to exactly what you need. Pick from two data allowances –  500GB/month or unlimited. There’s also the three speed tiers offered on the NBN to choose from. You then pick how much you want to spend on the included home phone service. This ranges from nothing (but with all calls charged at a reasonable rate) to $10/month for a service with all calls, including calls to mobiles. You have a choice of two modem/routers (Spintel call these “gateways”) – both made by respected Australian brand Netcomm, with the option to add gigabit Ethernet and super-fast Wi-Fi. In a home environment you may not need the more expensive option, so there’s money to be saved. The slower device runs at the maximum speed of the NBN, so unless you’re doing a lot of local file transfers between computers, you’re safe to go with the cheaper option.

Finally, you get a choice of contract – 18 months or none at all. There’s free setup on the term-based plan (plus $49.95 credit) but a $70 setup fee for month-to-month.

A 1000GB plan on a 50/20 connection is $64.95/month – this is terrific value. We recommend you step up the speed, though, especially if you’re interested in streaming video or heavy downloading. An extra 15 bucks bumps you up to 100/40 Mbps, a speed tier that’s easily worth the extra dollars if your NBN connection supports it.

PlanInclusionsCost
Basic 12- 500GBSpeed 12/1
$49 credit with 18 month contract
$44.95/month
Min cost $824.10 over 18 months
Plus 50 - 500GBSpeed 50/20
$49 credit with 18 month contract
$54.95/month
Min cost $1004.10 over 18 months
Premium 100 - 500GBSpeed 100/40
$49 credit with 18 month contract
$69.95/month
Min cost $1274.10 over 18 months
Basic 12 - UnlimitedSpeed 12/1
$49 credit with 18 month contract
$54.95/month
Min cost $1004.10 over 18 months
Plus 50 - UnlimitedSpeed 50/20
$49 credit with 18 month contract
$64.95/month
Min cost $1184.10 over 18 months
Premium 100 - UnlimitedSpeed 100/40
$49 credit with 18 month contract
$79.95/month
Min cost $1454.10 over 18 months

Spintel’s ADSL2+ Plans

The $54.95/month unlimited-data ADSL bundle is the pick here. You can have unlimited home phone calls for only $10 extra, too. On an 18-month contract you get $49 credited to your first bill. For an extra $15/month you can add a 4G mobile SIM with 4GB data and unlimited calls and texts, too.

PlanInclusionsCost
500GB Anytime500GB Data
No Connection Fee
BYO Modem
$44.95/month
Min cost $760.10 over 18 months
Unlimited AnytimeUnlimited Data
No Connection Fee
BYO Modem
$54.95/month
Min cost $940.10 over 18 months

Spintel customer service and support

To chat to Spintel’s friendly sales team to narrow down which plan is best for you, give them a  call on 13 22 10 between 9am and 8pm weekdays and 9am-5pm on weekends.

For technical support call 1300 303 375, and for billing help call 1300 899 449 from 8am-8pm weekdays and 9am-5pm on weekends.

You can also reach Spintel representatives via Facebook.

NBN Broadband Plans

Essential Plan
  • Up to 20Mbps Standard Evening
  • 100GB Data
  • NBN 25™ Fixed Line
$70/mth
Min Cost - $286 (inc. $216 modem)

NBN UNLIMITED Plan - BASIC SPEED
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$49.90/mth
Min Cost - $49.90 for 6 months, then $59.90 ongoing

nbn™ Broadband Basic (Small)
  • Up to 9Mbps Basic Evening
  • 100GB Data
  • NBN 12™ Fixed Line
$50/mth
Min Cost - $50 over 1 mth

NBN Standard Plus Month to Month
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$70/mth
Min Cost - $130

Easy, Flexible and Nothing Hidden

The great thing about Spintel is the way they lay out all the options and let you build your own bundle to suit your needs. Every step of the way they tell you the cost of each option, updating the total as you add or remove options. In a world of providers hiding costs behind fine print and obscure terms and conditions, Spintel is doing it the right way. They let you get the broadband service you need, while not paying for things you don’t. Still winning awards a decade on, Spintel is a great choice for getting connected to fast internet – on ADSL or the NBN – without breaking the budget or being hampered by restrictive download limits.


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