Optus Business Mobile Review: Everything to know


Our Verdict

Optus Business Mobile

The power of the Optus network combined with priority support can be an ideal combo for small businesses.

Overall 66%

Review updated on 31st July, 2019

If you’re one of the many people who are in charge of a business, big or small – and since the arrival of the GST, millions of people are via their need to have an ABN – then you can get yourself some pretty nice deals – along with some nice bonuses – by choosing a business plan, either with a new phone or as a SIM to use with your current handset. With their many years of providing mobile phone services to Australians, Optus has a wealth of experience in giving business customers what they want – so let’s take a look at how they do in the areas that really count.

Optus Business Mobile Review

Run your business more smoothly with the support of Optus Business Mobile. There are plenty to choose from, depending on the size of your business and its general mobile requirements. SIM-only plans offerings for business are pretty much similar to those offered for personal use. However, business customers can take advantage of several discounts and other promotions on select business plans. Optus’ data pooling is also a major feature, allowing data sharing across your team.

Every aspect of Optus’ mobile features and capacities make it for an excellent service ideal for business customers to help them thrive in their respective industries.

The Facts

  • Data limits: from 1GB to 23GB (contract) and 2.5GB to 90GB (no contract)
  • Price categories: Super budget (<$10) to medium-high (>$75)
  • Networks: Optus 4G Plus and 3G
  • Service management apps: Yes (iOS and Android phones and tablets)
  • Support: phone, email, web site

What Makes Optus Business Mobile Unique?

Optus has some nice perks for business users that rotate every few months, with offers such as discounted monthly fees with bigger data. Be sure to check out what’s on offer before you sign up, as offers are always on the table. It’s also worth mentioning that the phone contract plans, as well as the 12-month SIM-only, the plans also come with free access to Optus’s English Premier League coverage courtesy of Optus Sport.

Key Optus Business Mobile Features

  • Offers mobile plans for small & medium businesses
  • Provides several mobile plans for different business needs
  • Unlimited national calls & texts across all SIM-only plans 
  • Unlimited international calls & texts in select plans
  • Roaming while overseas included in select plans
  • Free Apple Music subscription on a 12-month trial
  • Stream live sports with Optus Sport at no extra charge
  • Free National Geographic access until June 2020
  • Fast and free SIM delivery within 1-3 business days
  • Data pooling available for business mobile plans

Does Optus Business offer SIM-Only Plans?

SIM Only plans under Optus Business Mobile come in two contract options: month to month and 12 months. As expected, 12-month plans offer more valuable inclusions. This includes higher data, free entertainment extras, and unlimited standard international calls to 35 countries in select plans. If you need all these, it makes sense to sign up for a 12-month plan. Otherwise, going month to month also makes for an appealing option with its offered flexibility.

You can choose between three 12-month plans: $30, $40, and $50 with 3GB, 40GB, and 80GB of data allowances, respectively. You can see there’s a massive data increase in each plan for only a $10 price difference. If signing up for 12 months is too long for you, the month to month options deliver data from 3GB to 40GB with monthly plan fees ranging from $45 to $75.

Does Optus Offer Unlimited Calls and Texts?

Optus keeps it nice and simple upfront when it comes to voice calls; you’ve got business to do, and you’re probably going to be making a lot of calls, so naturally, across all plans, you get unlimited national calls, including free voicemail deposit and retrieval. It doesn’t get much easier than that, and with Optus rolling out their 4G voice service to the network, call setup will be faster and the quality much better if you’re using a handset that supports it (look for “VoLTE” – Voice over LTE – in a phone’s specs).

What about international calls?

When it comes to international calls, the plan you’re on dictates how much access is included. The higher-tier SIM-only plans already provide unlimited calls and texts to 35 international destinations — that is if you go for the 24-month plan. The same goes if you’re on a phone contract and you’ve chosen any of the top three plans.

Not surprisingly, text messaging is unlimited across all plans as well – and yes, that includes MMS messages. And you’re not just limited to Australian numbers for SMS either – on the top-end plans, SMS and MMS is unlimited to 35 international countries as well. That’s a very handy thing to have even if you’re not spending a huge amount of time talking to people overseas, although we’re talking about 12-month plans here. It is important to note that unlimited international calling and texting aren’t included in the month-to-month plans.

Does Optus Business Mobile offer Data Plans?

For the SIM-only month-to-month plans, again the lowest-tier plan comes up a bit short, offering only 3GB of data on Optus’s fast 4G Plus network. But step up to the two higher plans (at $55/month and $65/month, respectively) and you can have 15GB or 25GB of data to chew through every month – a much more user-friendly amount. The top-end plan, meanwhile, gives 40GB data for $75/month. 12-month plans pack more value, as expected, with bigger data and lower monthly plan fees. On the phone contract plans things get really hefty, though again we will ignore the bottom-tier plan with its 4GB limit.

Going up from there, you start at 20GB and, if you’re on the top-tier $125/month plan, you can have 200GB of data to enjoy each month (which, on a mobile, is effectively never having to worry about having enough data again). Data-only options are available for tablets, and Optus will let you “data pool” your business plans together now as well – so if you have 20GB on your phone plan, and buy a 10GB data plan SIM for your iPad, you now have an effective data limit of 30GB, which you can use on either device.

How much does Optus Business Mobile cost?

The one bit of the info you need to know upfront about Optus Business is straightforward: to sign up for any of these plans or contracts, you need to be able to provide a registered ABN, ARBN or ACN. If you’ve got that covered, then essentially, you’re going to need to decide between getting yourself a shiny new phone on a two-year contract, or just signing up for a SIM and using it in the device you already have. SIM-only plans can have no contract at all, so you can cancel any time you like.

If you choose to get a new phone, Optus will sign you up for two years but let you trade up to a new phone every 12 months, just by bringing the old one back in good working order and paying a $99 fee. That dream of getting the new iPhone every year can now be made a reality! Beware, though – some phones are only available on a lease basis, and if you damage them in any way during your lease period, the repair costs are on you (and they can be up to $499!).

Customer Service and Support

Getting in touch with the Optus Business support team is easy, with support available from 8am-8pm weekdays and 9am-5pm weekends on 133 343. Alternatively, you can get in touch 24 hours a day using the 24/7 Online Chat feature available on the Optus web site and in their My Optus apps for iOS and Android.

optus helpdesk

Optus Business Mobile will be happy to help you with:

  • Looking to join Optus Business Mobile
  • Getting started
  • Managing your account
  • Troubleshooting
  • Latest Offers or Plans
  • All other Optus Business Mobile Services

Optus Business: The Pros and Cons

The Good

  • Frequent business mobile offers and promotions
  • Data pooling to share data across team members

The Gotchas

  • Only 3GB and 4GB data on lowest-end SIM-only and phone plans
  • Month to month plans don’t include free international calls

Summary: Big Plans for Your Big Business Ideas

While the advantages of signing up with the business arm of a huge company like Optus can be very real for small, medium and large companies, even sole traders and startup business owners can benefit from the generous plans, priority support and flexible upgrade paths that Optus Business Mobile offers. If you’re running a business of any kind, it’s well worth your while to compare what Optus may be able to offer you.

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