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Review Summary

Plans - 95%
Customer Service - 95%
Value for Money - 95%

95%

Launching with great pricing, a friendly web site, a superb network and a customer-friendly attitude, Mungi Internet is an NBN provider that’s well worth putting at the top of your list.

User Rating: 2.92 ( 52 votes)

It’s been a long time coming, but the National Broadband Network has now rolled out to millions of homes. It’s going to be your connection to the internet sooner rather than later. One of the great things about the NBN is the way it allows not only the huge internet providers to sell you access, but also new, innovative companies that offer a level of service you simply don’t find when you’re dealing with the big behemoths. Mungi Internet is one such company. Let’s see what it’s all about.

Mungi launched in 2017  promising fast, reliable NBN broadband with the benefit of all-Australian customer service and support. The name itself is eye-catching. Pronounced “Mung-ee”, it’s a word from the Tharawal people of NSW that means “lightning”. The idea here is to convey that Mungi’s NBN connections are lightning-fast. Indeed, the plans even have “lightning” in the name!

The company was formed by a group of internet consumers who felt things could be done better when it came to NBN broadband in Australia – on all levels, from pricing to speed to customer service. So how do Mungi’s freshly-minted plans hold up?

The network

While there are many broadband providers in Australia, there’s only a handful of top-tier networks that actually move all the data around and get it to your modem at home. Going by their service status page, Mungi is utilising the Vocus network – and that’s a really good thing. Vocus is one of the pioneering fibre network providers in Australia. These days it operates a massive network that powers thousands of businesses; as well as well-regarded consumer ISPs such as iPrimus. It’s a rock-solid, reliable network with blisteringly fast speeds. That’s good news for Mungi customers; regardless of what speed tier they choose.

Mungi Broadband NBN Plans

Mungi lightning fast nbn
It’s important to note that Mungi is only available on the NBN. If you’re still waiting for that NBN connection to happen, you’ll can’t sign up just yet. However, when you do you’ll be greeted with a simply choice. There are four plans available, all with unlimited data, no contract, no setup fee, no plan change fees and no disconnection fee. You’re billed by the month and can leave whenever you like if you’re not happy. This is a very important perk with the NBN, as the new network makes it far less painful to change providers if you feel the need to. However, Mungi’s pretty confident you’ll stay, especially with the excellent pricing on offer.

The basic Lightning 12 plan is the entry-level option, with 12Mbps download and 1Mbps upload speed. If you’re a light internet user that’ll be fine (and may be faster than your current ADSL connection). However, we’d recommend spending a little more for the Lightning 50 plan, which offers 50 down and 20 up for $64.95. You can then go up to Lightning 100, with 100/40 Mbps if your connection can handle it, for $79.95/month.

If you’re lucky enough to have a Fibre to the Home connection those speeds will be exactly what you get. For those on Fibre to the Node (FTTN), both download and upload speeds will very according to how far away you are from the node in your street, as well as the condition of your home phone line. Mungi is pretty conservative with their speed estimates for all four plans as a result. But if you find you can’t get the advertised speed on a plan, you can change plans without penalty or cost.

Mungi modems

Mungi modems
While you can bring your own modem to the Mungi party, most people connecting to FTTN or FTTB (Fibre to the Building) won’t have a compatible one. Those types of NBN require a modem that can handle VDSL, which your current modem probably can’t. Mungi can provide you with an excellent D-Link brand gigabit modem/router that’s got all the bells and whistles for just under $230. Or, if you’re opting for one of the slower plans, you can grab a more modest D-Link model for just under $90.

Those lucky enough to have FTTP can use any modem or router that has a WAN connection. Still, the top-end D-Link model from Mungi might be a good buy anyway. It’s designed for fast broadband and you’re getting it substantially cheaper than its $329 retail price.

The service

Mungi’s goal is to keep their business in Australia. That includes their customer service and support team, who are all based right here and available 24 hours a day. It might sound like a small thing. But have you ever dealt with an ISP that’s outsourced their support to a generic call centre and restricted support hours to all the times you’re not home? Is so, you’ll find the idea of a company that keeps it local very appealing!

Mungi Voice

Using VOIP technology, Mungi’s voice service costs an additional $14.95 per month and gives you a home phone line via the NBN, with unlimited local, national and 1300/1800 calls, as well as calls to mobiles. If you need a home phone and call a lot of people on their mobiles, this is a great deal. If you just want a phone line for incoming calls, you can have that for a modest $4.95 per month.

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