Internode Broadband Review: Get Innovation and Industry Experience


Summary

Our Verdict

Internode Broadband


A brand name long associated with high quality broadband, Internode offers first-rate service at great prices.

 
Overall 92%
Plans
Extras
Value

One of the most recognised and trusted brand names in the Australian internet game — Internode is a pioneering provider. Offering internet connections since 1994, they’ve pushed the boundaries ever since. They were the first Australian ISP to offer ADSL2+ services – something today’s ADSL customers usually get by default.

For Internode it was one of a long list of firsts. The company pushed the boundaries of what broadband internet could deliver again and again, continuing to upgrade their services, merging with iiNet in 2011 and expanding onto the new National Broadband Network.

family using laptop at homeFeel at home with Internode – a member of Australia’s second-largest ISP. Photo: Shutterstock

What makes Internode so special?

Internode’s ADSL customers continued to see upgrades when most ISPs focused largely on the NBN. They pioneered “naked ADSL” (broadband without a voice phone line), expanding to more areas as more phone exchanges were kitted out with Internode hardware. By the time they’d been declared Best Home ISP by Roy Morgan, for the third year running, other companies were beginning to pay attention. In 2015, Internode reviewed their service options and found a new home under the TPG umbrella. The combined company became Australia’s second-largest ISP.

Internode’s NBN Plans

Internode has a great range of NBN plans to suit any speed and data-limit requirement. They keep prices pretty much the same across the different NBN connection methods. They’re one of the only ISPs in Australia to offer all four speed tiers so you can tailor your service to your needs.

There are three data allowances – 100GB, 500GB and unlimited. The slowest, lowest-limit plan is $49.99/month with the unlimited 100/40 plan at $99.99/month. In between you can choose a lower data allowance or less speed to reduce the monthly cost. If you connect using the HFC or FTTC networks (something that’ll become more common in the next year or two) you also get a home phone included at no extra cost.

PlanInclusionsCost
NBN Bronze 100GBSpeed 12/1
100GB Data
Wi-fi Modem Included
$49.99/month
Min cost $148.99 over 1 month
NBN Bronze 500GBSpeed 12/1
500GB Data
Wi-fi Modem Included
$64.99/month
Min cost $163.99 over 1 month
NBN Bronze UnlimitedSpeed 12/1
Unlimited Data
Wi-fi Modem Included
$69.99/month
Min cost $168.99 over 1 month
NBN Gold 100GBSpeed 50/20
100GB Data
Wi-fi Modem Included
$54.99/month
Min cost $153.99 over 1 month
NBN Gold 500GBSpeed 50/20
500GB Data
Wi-fi Modem Included
$74.99/month
Min cost $173.99 over 1 month
NBN Gold UnlimitedSpeed 50/20
Unlimited Data
Wi-fi Modem Included
$79.99/month
Min cost $178.99 over 1 month
NBN Platinum 100GBSpeed 100/40
100GB Data
Wi-fi Modem Included
$74.99/month
Min cost $173.99 over 1 month
NBN Platinum 500GBSpeed 100/40
500GB Data
Wi-fi Modem Included
$94.99/month
Min cost $193.99 over 1 month
NBN Platinum UnlimitedSpeed 100/40
Unlimited Data
Wi-fi Modem Included
$99.99/month
Min cost $198.99 over 1 month

Internode’s ADSL2+ Plans

When you connect to Internode via ADSL you get a network that’s been fine-tuned for performance and speed. A whole lot of history has gone into the company. You also get a hugely competitive price. Depending on your location – and if Internode hardware is in your local exchange or not – there are bundle options with a home phone line. With Internode hardware, you get unlimited downloads plus your home phone for $79.99/month and that includes line rental. The unlimited broadband component of the package is around $50/month – astonishing value for worry-free internet access.

If your exchange doesn’t have Internode hardware (in which case they use Optus) you’ll pay around the same for the ADSL/phone bundles. You won’t get unlimited downloads – 400GB/month is the maximum. Internode can tell you if your address is connected to an Internode-equipped exchange; there’s over 450 Australia-wide, so chances are you’ll have access.

If you don’t need a home phone, you can get the “naked ADSL” service for $69.99/month.

Finally, regional customers can have 400GB per month plus home phone line for $99.99/month – the home phone line is effectively free.

Good news is there’s no mandatory 12 or 24-month contract. Bundles with a home phone service have a minimum 3-month commitment, while naked ADSL is purely month-to-month. However, if you sign up for a two-year contract, you’ll get a free iiNet-branded gigabit modem/router – one capable of connecting to the NBN when it arrives.

PlanInclusionsCost
Easy Broadband 500GB500GB Data
$129 Connection Fee
Phone Line
$59.99/month
Min cost $308.97 over 3 months
Easy Broadband UnlimitedUnlimited Data
$129 Connection Fee
Phone Line
$79.99/month
Min cost $368.97 over 3 months
Easy Naked 500GB500GB Data
$129 Connection Fee
No Phone Line
$59.99/month
Min cost $188.99 over 1 month
Easy Naked UnlimitedUnlimited Data
$129 Connection Fee
No Phone Line
$69.99/month
Min cost $198.99 over 1 month
Easy Reach 100GB100GB Data
$129 Connection Fee
Phone Line
$69.99/month
Min cost $338.97 over 3 months
Easy Reach 200GB200GB Data
$129 Connection Fee
Phone Line
$79.99/month
Min cost $368.97 over 3 months
Easy Reach 400GB400GB Data
$129 Connection Fee
Phone Line
$99.99/month
Min cost $428.97 over 3 months

Does Internode offer a TV Bundle?

Internode was the first ISP to partner with Fetch TV to deliver the much-acclaimed streaming premium TV service. Add Fetch TV to your Internode service with the latest Fetch Mini box for only $5/month. There’s an initial $59.99 setup fee which also gives you the advanced Fetch Mini box (the much more advanced Mighty box can be had for $210).

Fetch’s package of 35 premium channels can be added to your Fetch service for an extra $10/month. This will give you a huge range of entertainment, sport and news channels including BBC First, SyFy, Comedy Central, CNN and National Geographic. beIN Sports is available as an extra for those who love their European sports – especially the type with the round ball!

Broadband Plans

good mates
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line

Basic Speed Unlimited NBN
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$48/mth

NBN UNLIMITED Plan - BASIC SPEED
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$49.90/mth

Unlimited - Casual Plan
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$89/mth

Internode customer service and support

Internode provides a multitude of ways to get in touch with their technical support, accounts and sales teams for anything you might need. If you’re after a chat to the friendly sales team to ask about Internode’s plans, call 13 66 33 between 8am and 9pm weekdays or 8.30am-5pm Saturdays. Technical support is just a quick local call away on 1300 788 233, from 7am to midnight 7 days a week. To call about your account or billing, head to 1300 889 188 from 7am to 8pm weekdays and 7am to 7pm on weekends. And to check on the progress of the provisioning of your broadband service, you can call 1300 300 509 on weekdays between 8am and 7.30pm.

You’ll also find Internode representatives active on Facebook, Instagram, Twitter, Google+ and the Whirlpool forums.

internode helpdesk
Internode can help you with:

    • Setup
    • Installation Help
    • Connection Questions
    • Technical Support
    • Payment
  • Changes to your Plan

Versatile and Premium Broadband

With a simple glance at Internode’s plans and bundles, you realise no matter what your needs are, you can tailor the service to suit you. With over two decades pushing the technological boundaries of broadband in Australia, you can rest assured that whichever plan and services you choose, you’ll connect to a top-tier network with superb quality and excellent customer service.

Internode used to be priced at a premium above other ISPs yet remained hugely popular for a reason. Now that their prices have fallen to rival the rest of the market, and with the huge TPG network backing them up, they’re an extremely solid choice for anything broadband.

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