Internode Broadband Review - Everything to know about the service


Summary

Our Verdict

Internode Broadband


A brand name long associated with high quality broadband, Internode offers first-rate service at great prices.

 
Overall 77%
Plans
Extras
Value

Review was updated on 30th July, 2019

One of the most recognised and trusted brand names in the Australian internet game — Internode is a pioneering provider. Offering internet connections since 1994, they’ve pushed the boundaries ever since. They were the first Australian ISP to offer ADSL2 services – something today’s ADSL customers usually get by default.

The Facts

  • Data limits: 100GB, 500GB, Unlimited
  • Connection types: NBN Fibre/Wireless, ADSL/Naked ADSL, Fibre
  • Price categories: Low to Medium-High
  • Service Management Apps: Yes, iOS and Android
  • Support: Phone, Email, Website, App

Internode Broadband Review

For Internode it was one of a long list of firsts. The company pushed the boundaries of what broadband internet could deliver, again and again, continuing to upgrade their services, merging with iiNet in 2011 and expanding onto the new National Broadband Network.

They keep prices pretty much the same across the different NBN connection methods. They’re one of the only ISPs in Australia to offer all four speed tiers so you can tailor your service to your needs.

What makes Internode so special?

Internode’s ADSL customers continued to see upgrades when most ISPs focused largely on the NBN. They pioneered “naked ADSL” (broadband without a voice phone line), expanding to more areas as more phone exchanges were kitted out with Internode hardware. By the time they’d been declared Best Home ISP by Roy Morgan, for the third year running, other companies were beginning to pay attention. In 2015, Internode reviewed their service options and found a new home under the TPG umbrella. The combined company became Australia’s second-largest ISP.

Key Internode Features

  • Offers NBN, ADSL & Naked ADSL services
  • Choose between 24-month and month-to-month
  • Choose from 100GB, 500GB & unlimited data
  • Free ultra-fast AC WiFi modem with 24-month
  • 3 speed-tiers available: NBN12, NBN50 & NBN100
  • Landline rental included with pay as you go calls
  • Affordable call pack add-ons from $10/month
  • Bundles with Fetch TV for $5/month

Internode’s NBN Plans

Internode has a great range of NBN plans to suit any speed and data-limit requirement. They keep prices pretty much the same across the different NBN connection methods. They’re one of the only ISPs in Australia to offer all four-speed tiers so you can tailor your service to your needs.

There are three data allowances – 100GB, 500GB and unlimited. The slowest, lowest-limit plan is $49.99/month with the unlimited 100/40 plan at $99.99/month. In between, you can choose a lower data allowance or less speed to reduce the monthly cost. If you connect using the HFC or FTTC networks (something that’ll become more common in the next year or two) you also get a home phone included at no extra cost.

Internode Broadband Plans

NBN12 100GB
  • Up to 9Mbps Basic Evening
  • 100GB Data
  • NBN 12™ Fixed Line
$49.99/mth
Min Cost - $148.99 over 1 month (incl. $99 setup fee)

NBN100 Unlimited
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$99.99/mth
Min Cost - $198.99 over 1 month (incl. $99 setup fee)

NBN50 Unlimited
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$79.99/mth
Min Cost - $178.99 over 1 month (incl. $99 setup fee)

NBN12 Unlimited
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$69.99/mth
$168.99 over 1 month (incl. $99 setup fee)

Internode’s ADSL2+ Plans

When you connect to Internode via ADSL you get a network that’s been fine-tuned for performance and speed. A whole lot of history has gone into the company. You also get a hugely competitive price. Depending on your location – and if Internode hardware is in your local exchange or not – there are bundle options with a home phone line. With Internode hardware, you get unlimited downloads plus your home phone for $79.99/month and that includes line rental. The unlimited broadband component of the package is around $50/month – astonishing value for worry-free internet access.

Home phone Bundling

If your exchange doesn’t have Internode hardware (in which case they use Optus) you’ll pay around the same for the ADSL/phone bundles. You won’t get unlimited downloads – 400GB/month is the maximum. Internode can tell you if your address is connected to an Internode-equipped exchange; there’s over 450 Australia-wide, so chances are you’ll have access.

If you don’t need a home phone, you can get the “naked ADSL” service for $69.99/month.

Regional Customers

Finally, regional customers can have 400GB per month plus home phone line for $99.99/month – the home phone line is effectively free.

No Lock-in Contract

Good news is there’s no mandatory 12 or 24-month contract. Bundles with a home phone service have a minimum 3-month commitment, while naked ADSL is purely month-to-month. However, if you sign up for a two-year contract, you’ll get a free iiNet-branded gigabit modem/router – one capable of connecting to the NBN when it arrives.

Does Internode offer a TV Bundle?

Internode was the first ISP to partner with Fetch TV to deliver the much-acclaimed streaming premium TV service. Add Fetch TV to your Internode service with the latest Fetch Mini box for only $5/month. There’s an initial $59.99 setup fee which also gives you the advanced Fetch Mini box (the much more advanced Mighty box can be had for $399.99).

Fetch’s package of 35 premium channels can be added to your Fetch service for an extra $10/month. This will give you a huge range of entertainment, sport and news channels including BBC First, SyFy, Comedy Central, CNN, and National Geographic. beIN Sports is available as an extra for those who love their European sports – especially the type with the round ball!

Internode customer service and support

Internode provides a multitude of ways to get in touch with their technical support, accounts and sales teams for anything you might need. If you’re after a chat to the friendly sales team to ask about Internode’s plans, call 13 66 33 between 8 am and 9 pm weekdays or 8:30am-5pm Saturdays. Technical support is just a quick local call away on 1300 788 233, from 7 am to midnight 7 days a week. To call about your account or billing, head to 1300 889 188 from 7 am to 8 pm weekdays and 7 am to 7 pm on weekends. And to check on the progress of the provisioning of your broadband service, you can call 1300 300 509 on weekdays between 8 am and 7:30 pm.

You’ll also find Internode representatives active on Facebook, Instagram, Twitter, Google+ and the Whirlpool forums.

Internode can help you with:

  • Setup
  • Installation Help
  • Connection Questions
  • Technical Support
  • Payment
  • Changes to your Plan

The Pros and Cons

The Good

  • Offers a wide range of plans across different broadband connections and speed tiers
  • Broadband plans can be bundled with Fetch TV

The Gotchas

  • Not included in the top 10 ranking of broadband with the fastest speeds during peak periodsCan be expensive.
  • Best value when bundled with other Telstra services.

Internode Summary: Versatile and Premium Broadband

With a simple glance at Internode’s plans and bundles, you realise no matter what your needs are, you can tailor the service to suit you. With over two decades pushing the technological boundaries of broadband in Australia, you can rest assured that whichever plan and services you choose, you’ll connect to a top-tier network with superb quality and excellent customer service.

Internode used to be priced at a premium above other ISPs yet remained hugely popular for a reason. Now that their prices have fallen to rival the rest of the market, and with the huge TPG network backing them up, they’re an extremely solid choice for anything broadband.

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