Review was updated 25th September 2019
From humble beginnings – they were founded in a garage in 1993 – iiNet has grown to become one of the more recognisable service providers on the Aussie internet landscape. And although you might know them more from the commercials with the bearded Irish bloke, they’re actually responsible for some of the bigger innovations seen in broadband in this country.
iiNet Broadband Review
Just over 20 years after being founded in a garage, iiNet was taken over by TPG. While keeping their ethos and services largely similar, it has given iiNet Broadband access to one of Australia’s biggest and fastest-growing networks. TPG has invested millions in building their own lines in recent years, allowing them to have a better degree of control over their network – and of course not having to fork out extra cash to rent the lines.
iiNet has perhaps the most different plan categories of any Aussie telco — if you’re living in a difficult area for broadband, or if you’re simply looking to see what else is out there, iiNet has something for you.
What makes iiNet Broadband unique?
A review of iiNet Broadband reveals it is an unusual mix of having a reach almost to the same extent as the big providers, but they have somehow kept their ‘new kid on the block’ attitude. This means they don’t take their customers for granted – illustrated by their endless list of awards and recognitions. They offer a wide variety of NBN and ADSL deals, all of which can be packaged with domestic and international calling plans – and Fetch TV too, of course. Overall they’re what you want in a provider, big enough to be reliable but small enough to be hungry.
Key iiNet Features
iiNet and Fetch TV
iiNet has partnered with Fetch TV, meaning you can bundle in access to one of the most popular streaming services in Australia. Fetch TV lets you watch, rewind and record TV to watch it when it suits you. Not at home? The Fetch TV app puts your favourite TV shows right in your pocket. The service comes with Stan, YouTube and Netflix apps, bringing all your entertainment needs under the one roof (well, under the one provider). You’ll get loads of great series as well as 30 pre-selected movies each month.
What Plans are Offered by iiNet Broadband?
iiNet has perhaps the most different plan categories of any Aussie telco. They have NBN options, Naked DSL and ADSL options, as well as off-net ADSL, FTTB, Fibre to the Home and Wi-Fi options. If you’re living in a difficult area for broadband, or if you’re simply looking to see what else is out there, iiNet has something for you.
iiNet’s NBN plans
iiNet’s bold claim is that they are Australia’s best NBN provider for speed and satisfaction. While that’s a big statement to make in an increasingly competitive market, their plans do their best to back it up (as does their trophy cabinet). First and foremost, all of their NBN plans come either with a 6-month contract – which lets you save on modem costs – or a month-to-month deal for utmost flexibility.
Their four NBN plans start with the NBN12, which is the only one with limited downloads (500GB). It promises 10.7MBPS standard evening speed. Their next plan is configured on NBN25 with typical evening speed of 20.8Mbps and comes with unlimited data. This is a moderate level of internet speed, which is suited for smaller households with minimal internet usage. Both of these plans come with free line rental, with pay-as-you-go calls. Then there’s the two at the faster end of the spectrum. The NBN50 comes with 43.7MBPS standard evening speed, and limitless data – along with pay as you go calls. Then there’s the NBN100, with an eye-watering 83.3MBPS evening speed and limitless data. It also comes with pay-as-you-go calls.
Adding National & International Call Packs
To get unlimited calls to standard Australian landlines and mobiles, you just need to add an extra $5/month. On top, you can add the international call package for only $10 extra per month. This will get you unlimited calls to landlines in 20 countries around the world – which is a pretty great deal for any of us who are used to struggling with the cost of international calls. The countries included aren’t obscure destinations either, with a bunch of North American, European and Asian destinations included. You can add a little extra each month for Fetch TV as well.
iiNet’s ADSL plans
You’ve probably heard the term ‘Naked DSL’ before, but you might not have known that iiNet actually invented it. The idea of having an internet connection without a phone line was revolutionary in the early years, so it’s a testament to iiNet’s success that now it doesn’t seem so unusual. iiNet has standard ADSL plans as well, so if you’re not keen on going naked (i.e. going without a phone line) then they have something for you.
Naked and Non-Naked Plans
Each of their ADSL plans – naked and non-naked – come with a contract-free option. Their contracted plans are ‘renter friendly’, meaning they’re easier to move than the standard plan, which is certainly welcome for Aussies who move around a bit. Their ADSL plans come with either a 500GB data limit or an unlimited plan for a little extra cash. Each includes a home phone line rental at no additional fee. Then you can bundle it in with unlimited national and mobile calls and/or a Fetch TV entertainment package.
As for the Naked DSL, the packages are much the same. There’s a 500GB option and a limitless data option, both of which come with pay-as-you-go calls. Pay a little extra to upgrade to having unlimited national and mobile calls. The Naked DSL plans also come with the Fetch TV option.
Off-net ADSL Plans
Then there are the off-net ADSL broadband plans, which are suited for people who live in difficult areas and may not be able to access the network. The first plan starts at 100GB, the second is at 200GB and the final plan comes in with a 250GB limit – along with a 250GB off peak limit. Each includes home phone line rental.
iiNet’s Fibre, Ultra Broadband and WiMax plans
Didn’t we say there were loads of plans? iiNet is one of the few Aussie providers to offer Fibre to the Building and Fibre to the Home plans. Then there are iiNet’s Ultra-Broadband plans, which also give you great speed and affordable prices These vary depending on where you live – some are only available in Rural Victoria, or South Australia with others only available in the ACT – so check out what’s available at your address with their handy address widget.
Last audited 30 July 2019
iiNet Services and customer satisfaction
iiNet’s customer service department has been gradually absorbed by that of TPG since the latter bought iiNet in 2015. Their customer service team is available from 8 am to 11 pm Monday to Friday (AEST) and 8:30 pm to 8 pm Saturday and Sunday (AEDT). Better yet, if you happen to have any technical issues, their support team is available 24/7 on 13 22 58. iiNet has a mix of local and international call centres, spanning Australia, New Zealand and South Africa.
Awards and recognition
iiNet’s awards cabinet is full – and has been full for a while. They won the Best NBN Provider award from Choice in 2018, alongside the Most Satisfied Customers Award from 2014-18 from Canstar. They won the 2018 Stevie Award for having the Contact Centre of the Year, which is an international award ranking global customer service. In fact, they’ve won multiple awards every year going back to 2006, which truly backs up their claim that there are too many to mention.
iiNet Broadband: The Pros and Cons
Summary: is iiNet right for me?
Now a quarter of a century on from their founding in a suburban garage, iiNet has established themselves as a major player on the Aussie telco landscape. Their acquisition by TPG is only going to further entrench them as one of the best known and most innovative players on the national stage. They get a rating of 76 per cent from us, reflecting their importance and capacity. For what they offer they aren’t the cheapest provider out there, but for a few bucks more you’ll get flexibility and a load of potential bundles which will make it all the while.