Connect Your Device Directly to Your Modem
If you are still having problems after you restarted the network, bypass your router, and, using an Ethernet cable, connect your device to the modem. This will help you identify what exactly is the cause of the problem.
- Step#1: Turn off your device.
- Step#2: Using an Ethernet cable, connect your device to your modem.
- Step#3: Unplug your modem from the power source and wait for around 30 seconds. Plug it back in again and wait until the light blinks on.
- Step#4: Turn your device on again and try streaming Netflix.
If you are able to stream again, it is likely that the router was the problem, and while bypassing it will let you stream for now, it is not the perfect solution. Therefore, it is advised you contact somebody who can help you reconfigure or reset your router. However, if you are still unable to stream, you should contact your equipment provider to ensure your Internet service and modem are functioning properly.