Hello Broadband – Who said world-class internet had to be complicated?


Summary

Our Verdict

Hello Broadband


Hello Broadband is backed by years of experience in providing fast, affordable internet to customers around Australia.

 
Overall 73%
Plans
Extras
Value

With all the new options available on the telecommunications landscape, it might be hard to find the right choice for you. While different households will have different needs, if good quality internet at an affordable price is what you’re after then Hello Broadband have the plan for you. Hello Broadband launched in 2005 so they are relatively new on the scene, but in that time, they have quickly established themselves as one of Australia’s leading broadband providers. The Aussie-owned company is purely dedicated to the NBN network and boast some of the best deals around.

The Facts

  • Data limits: 1000GB
  • Connection types: NBN
  • Price categories: High
  • Easy, straight to the point plans to choose from
    Support: Phone, Email, Website

The exuberance of a new provider, the experience of a seasoned veteran originally coming onto the scene in 2005, Hello Broadband is powered by Aussie telco Broadband Solutions. Broadband Solutions’ growth was underpinned by developing and supplying fast, fibre optic cable connections to Aussie homes and businesses. In this relatively brief time, their retail arm has built themselves into one of Australia’s biggest broadband networks. This means they’ve got the expertise and experience to find you the best deal, while they’ve not grown complacent – i.e. they don’t take their customers for granted. Unlike loads of other providers on the market, they haven’t decided to take on the world by offering everything under the sun. Their focus is on the NBN and the NBN only. In this time they’ve received awards from BRW Fast 100, Smart50, Deloitte Technology Fast50, and CRN Fast 50 for their no-fuss, consumer-focused NBN plans.

In the telecommunications world, ‘simple’ can often mean ‘basic’. With Hello Broadband, that’s not the case. Their simple collection of plans is straightforward and easy to understand.

What makes Hello Broadband unique?

Trying to differentiate yourself on the crowded broadband market can be tough. With long contracts on their way out and new providers shaking up the market, name recognition is simply not enough to attract – and keep – customers anymore. To attract customer attention, plenty of companies have decided that including extra bells and whistles is the way to go. Hello Broadband, on the other hand, has decided to keep things simple. In the telecommunications world, ‘simple’ can often mean ‘basic’. With Hello Broadband, that’s not the case. Their simple collection of plans is straightforward and easy to understand.

Say Hello to your NBN specialists

The rollout of the NBN has been the most significant Australian advance in internet technology since, well, the internet. The NBN – the largest infrastructure project in Australian history – has considerably improved internet speeds and quality across the country. And while it’s not available in all Aussie homes as of yet, it is being continually rolled out to more and more homes across the country. Hello Broadband specialises in NBN. This means they don’t offer ADSL plans, so if you’re not able to access the NBN you’re fresh out of luck. Check out the NBN location tracker to see if your address is eligible.

While Hello Broadband’s NBN plans may differ on the basis of contract length and speed, they all come with unlimited downloads. That effectively makes Netflix, Stan, Amazon and every other streaming service unmetered, which means you can stream as much as you want without ever worrying about going over your limit, even on the cheapest plan. They offer two different network speeds: ‘Family’ and ‘Entertainment’. Given the popularity of home streaming, the biggest usage load takes place between 7-11PM every evening. The Family plan comes with a 2-12MBPS standard evening speed, while the ‘Entertainer’ plan is a good bit faster at a speed of 6-25MBPS on a standard evening.

Broadband plans focused on family and entertainment

Hello Broadband’s plans differ on the basis of download speed and/or whether you want to sign a 12-month contract or go with month-to-month deals. Every one of their plans offers unlimited downloads, saving you from the stress of constantly checking how close you are to the limit at the end of the month. And as most Aussie internet users know, after download limits the most important feature a broadband provider can have is speed. Hello Broadband’s download speeds are divided into ‘Family’ (2-12MBPS standard evening) and ‘Entertainer’ (6-25MBPS standard evening). Both sit at the higher end of available speeds, although for fans of streaming or for bigger households, the Entertainer package is the go. They’ve also got home phone packs to go with either of their broadband packages which are offered either on a pay-as-you-go or flat-rate basis.

Their two plans – Family and Entertainment – are offered on a month-to-month or 12-month contracted basis. The price is the same regardless of the length of your deal, although those who sign up for a year will have the $49.95 set-up fee waived. Their home phone options are also competitive, depending on how often you use it. Their default pay-as-you-go plan comes with a charge for each landline or mobile call you make. Then you can upgrade to one of the flat-rate deals. Under the National plan, your landline calls will be unlimited – while the Premium plan gives you unlimited calls to all landlines and mobiles. For moderate to heavy phone users, the National or Premium plans are likely to save you more in the long run.

NBN Broadband Plans

Essential Plan
  • Up to 20Mbps Standard Evening
  • 100GB Data
  • NBN 25™ Fixed Line
$70/mth
Min Cost - $286 (inc. $216 modem)

NBN UNLIMITED Plan - BASIC SPEED
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$49.90/mth
Min Cost - $49.90 for 6 months, then $59.90 ongoing

nbn™ Broadband Basic (Small)
  • Up to 9Mbps Basic Evening
  • 100GB Data
  • NBN 12™ Fixed Line
$50/mth
Min Cost - $50 over 1 mth

NBN Standard Plus Month to Month
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$70/mth
Min Cost - $130

Services and customer support

Australian owned and operated – from the cables to the call centre. Whether something has gone wrong or if you simply have a question, plenty of Aussies are still reluctant to get in touch with their phone provider. The days of long waits on hold and overseas call centres are still fresh in the mind. For the Hello Broadband Call Centre contact 1300 4 HELLO (1300 443 556) from Monday to Friday 8am to 6pm (AEST).

Hello Broadband’s support centre is based in Australia, so you won’t need to deal with dodgy connections and being transferred across the globe from department to department just to talk to your provider. It’s a shame that being able to get in touch with your provider has become somewhat of a luxury in recent years, but with Hello Broadband it doesn’t have to be.

hello broadband support

Hello Mobile will be happy to help you with:

  • Service enquiries
  • Technical support
  • Plan details
  • Signing up
  • Latest offers

Awards and recognition

Hello Broadband is recognised for several things but two of the most notable include: Unlimited downloads and subscription flexibility. This has meant they’ve become particularly popular with students looking for flexibility, seniors and pensioners looking for savings, gamers who don’t wish to worry about their streaming experience and renters who may need to move, as well as anyone who likes their internet to fit the way they live.

The Good

  • Offers two easy-to-understand NBN plans to choose from
  • Aussie-based customer support team

The Gotchas

  • Limited broadband plan offerings
  • Doesn’t come with any bundling or add-on options

Hello Broadband: Simple does not mean basic

At a time when bundling and partner deals are all the rage in the Australian telecommunications sector, it’s refreshing to see a provider find what they’re good at and stick to their guns. While bundling is a great way to bring all your entertainment and telecommunications needs under the one banner, with unlimited internet and low-cost phone plans, pretty much all of your needs are taken care of. With low prices, award-winning offerings and an Australia-based support centre, Hello Broadband has proven that simple does not need to mean basic.

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