The great thing about the NBN is the way it gives all providers the opportunity to run their own broadband service their way. That way, they can cater to specific groups of customers. The days of having to go with “one of the big five” to get your broadband connection are well and truly over. That’s a good thing. It not only means real competition for customers based on features, price or speed, but also allows the more imaginative companies to come into the mix. Like Flip TV.
You may not be familiar with the name. If you are, it’s likely thanks to their IPTV service, which has been running for a few years. Through a very tiny set top box, Flip TV provides live streaming access to a range of channels that regular free-to-air and pay TV simply does not offer, with the real treat being with the telco’s international TV packages.
What makes Flip TV different?
In April 2017, Flip TV moved to the logical next step from offering streaming TV. The company launched NBN-based broadband packages for home users. Not only that, but the launch was a success. In a very, very crowded market – one that’s saturated by the big companies and their blanket advertising – Flip TV managed to take out Money Magazine’s 2018 Gold award for Best Value NBN Broadband Plan.
That’s a huge achievement for a small company. And yet, it’s consistent with the reviews of Flip TV and its reputation for offering a high-quality service at a low cost and being incredibly responsive to customers.
See how FlipTV compares to other broadband providers below:
- Up to 9Mbps Basic Evening
- Unlimited Data
- NBN 12™ Fixed Line
Flip TV’s NBN Plans
Flip TV’s range of NBN plans cater to a wide range of users, from those who just want a quick and easy broadband connection for email and web browsing to those who need solid streaming of Netflix in HD. The good news is that all plans are very competitively priced and offer unlimited data.
At the entry-level end, Flip TV offers the Value 12 plan for $54.90 a month. That’s effectively a 12 Mbps download, 1 Mbps upload plan that’s going to be just fine for casual browsers. The type who don’t use broadband for more than just email, web browsing, and maybe the occasional Netflix show or YouTube video. It’s still technically fast enough for Netflix’s HD streams.
However, if you’re planning lots of binge sessions of Stranger Things – or watching on-demand stuff from other services like Foxtel’s iQ3 On Demand – you would be much better off spending an extra $10 per month for the (award winning!) $64.90/month Family 25 plan. This one gives you a maximum 25 Mbps down and 5 Mbps up.
Of course, the actual speed you get is down to your NBN connection. Those on Fibre to the Node (FTTN) and Fixed Wireless may not be able to achieve the top speeds of their plan (though the 12 and 25 plans should be fine for most). It’s also worth mentioning the big advantage that 25 plan has with its larger potential upload speed – even if you’re not actually uploading stuff yourself, a faster upload rate does wonders when it comes to streaming video, as your device needs to constantly talk to the server. That’d probably be why Flip TV themselves recommend the 25 plan as the minimum for their own IPTV service.
If you want to go faster still (and your NBN connection can handle it) there’s also a Fast 50 plan which will top out at 50 Mbps down and 20 Mbps up – and it’s only five dollars extra at $69.90 as well! It’s a great-value option – but only if you’re lucky enough to have an NBN connection that can support it. Flip TV’s customer service team will be able to help you work out whether or not this plan is for you (if you’re on Fibre to the Premises NBN though, those are the speeds you will get!).
By the way, all of these plans are being offered at a special price for the first three months you’re connected to the service, after which they’ll revert to their regular prices. The usual contract is 18 months, though you can opt for a no-contract service instead if you don’t mind paying an initial $79 connection fee.
If you don’t have a compatible modem for your NBN connection, Flip TV can sell you a high quality Humax HV100 modem that’ll be guaranteed to work great with their network and phone services. It costs $119 outright, which is a good price for a very capable modem.
|Value 12||Speed 12/1|
Optional modem $119
Min cost $898.20 over 18 months
*$49.90/mth promotional pricing for the first 3 months
|Family 25||Speed 25/5|
Optional modem $119
Min cost $1078.20 over 18 months
*$54.90/mth promotional pricing for the first 3 months
|Fast 50||Speed 50/20|
Optional modem $119
Min cost $1168.20 over 18 months
*$59.90/mth promotional pricing for the first 3 months
Does Flip TV Offer Bundled Phone Calls?
Lots of people still use their home phone, and the NBN makes it easy for providers to bundle a home phone service with their broadband packages. Flip TV is no exception.
You can get a home phone service with your Flip TV broadband service at a modest $2.95 a month, as long as you’re willing to pay as you go. In other words, no free calls are included. Local calls are 20c each, national calls are 9c per minute and calls to mobiles are 18c per minute. These are very low prices for home phone calls. Even with the flagfall of 30c per call on national and mobile calls, it’s still substantially cheaper than what you’d be paying with your old home phone line.
However, if you make a lot of calls and don’t want to worry about the cost, there are two options to choose from. The Standard call pack at $9.95/month gives you unlimited local and national calls, but you still pay for calls to mobiles at the usual rate. If you call people from home on their mobiles a lot, the $19.95/month Bonus pack adds unlimited mobile calls in the mix. If you’re a frequent home phone user, there’s great value here.
Flip TV customer service and support
Flip TV is one of the very few companies offering NBN broadband services that operate a customer support call centre right here in Australia. They’re reachable via a local call 6 days a week, or via a web form on their support page. From all accounts, they are incredibly responsive and helpful.
Moreover, Flip TV also backs many local community organisations, cultural events and festivals, and has access to coverage of the Victorian Football National Premier League, which supports football (the round-ball kind!) at the grass-roots level.
Flip TV will be happy to help you with:
What Else Does Flip TV Offer?
Perhaps not surprisingly, given their name, Flip TV also offers their own streaming TV service! You won’t find bundled plans that roll up broadband and TV – not yet, anyway. But if you’re looking for international streaming TV, this is the place to go. TV bundles include channels from Bosnia, Croatia, Macedonia, Malta, Serbia, Greece, Poland, Spain, Chile, Portugal and Turkey; as well as various channels from South America and a range of youth-oriented channels branded as “Pink”. You can access any of these packages separately. Pack prices range from $9.95 to $24.95 per month depending on the country and the channels being offered.
You’ll be provided with a special Flip TV set top box to connect to your broadband to stream your channels via a user-friendly interface. The box also connects to your free-to-air antenna for broadcast channels and there’s 30 free channels available to all.
Flip, They Sound Good!
Flip TV is a great option for those looking for a reliable and affordable NBN provider. The fact that all plans come with unlimited data is perfect if you don’t want to worry about excess fees. Plus, the no-contract option makes the company particularly appealing to renters. A provider well worth considering if you’re thinking of jumping ship.