Review was updated on 17th May, 2019
One of the brand names that’s stood the test of time in a crowded and competitive communications market is Exetel – a company that’s resisted selling out to the big corporations, instead preferring to keep things Australia-based and customer-focussed. Since they started offering broadband services 15 years ago – and then mobile services as well – they’ve won a lot of praise for the great value of their plans, their up-front customer service and the quality of their products.
Exetel’s range of mobile plans cover everyone from light users to the truly data-hungry, but their prices remain incredibly low throughout. If you’re in the market for a SIM—only mobile plan, they should be near the top of your shopping list.
What Makes Exetel Mobile Different?
The first thing you need to know is that Exetel is a pure service provider – they don’t sell phones, they don’t lease phones and they don’t do any kind of phone-included plans. And that’s actually just fine – it’s a welcome change from the bigger companies, where the best plans with the biggest data limits always seem to be reserved for those who choose to spend up big on a new phone handset and spend two years paying it off. All of the Exetel mobile plans focus instead on value – and that’s seen right across the range of 4G plans, which are not only among the best-priced in the business, but also are surprisingly generous with their inclusions across the board.
And there are no contracts, either – most people dislike the idea of agreeing to a long-term contract in a fast-moving mobile market, and Exetel is probably well aware that at the price points they’ve chosen, they’re not going to need to lock customers into a contract to keep them around.
Exetel Unlimited Plans
No matter which of Exetel’s 4G mobile plans you decide to go with, you’re getting unlimited calls and text messages to any Australian phone – including MMS photo and video messages. And that’s especially impressive when you see the price of the plans – the cheapest being a mere $8.99 per month, with no strings attached – no contracts, no hidden extras, and 2GB of data. It provides fantastic peace of mind, letting you simply use your mobile as a day to day phone without ever having to keep track of calls or a budget. On the higher plans – which range from $19.99 per month to $29.99 per month – you get greatly increased data allowances but also an allowance for international calls from within Australia to landlines or mobiles anywhere on the planet. Depending on which plan you choose, you can get $50, $300 or $500 international credit a month, which makes these plans a particular bargain for anyone who’s got friends or family overseas they want to keep in touch with.
Exetel Mobile Data Allowances
Just about everyone uses smartphones these days, but not everyone uses them the same way. There’s no “one size fits all” when it comes to data allowances on a mobile plan. You just need to look at the ways you use data when on your mobile phone but not on wi-fi to get an idea of where you’re at in terms of your data needs. There’s no point in paying extra for a data allowance you’ll never use.
Exetel does make going for the top plan quite an easy choice, though, with 18GB of data for only $29.99 (on top of the unlimited national calls and $500 of international calls also included in the plan). But 18G is a lot of data – and for many people, it’s more than they’re ever going to need. If you’re the sort of smartphone user who spends their screen time just checking up on Facebook, Instagram, emails, web sites and the like, you could be fine with a data allowance as low as 2GB. Exetel’s cheapest plan, at $8.99 per month, is an absolute bargain for anyone who’s not a big data user.
In between those two extremes are three plans tailored to higher data usage – 3GB, 6GB and 10GB. The great thing is that you’re not locked in to any of these plans – you can get one that you think suits your data needs, and then if you find it’s actually too much, you can save money by dropping down to a lower plan, with no charges or penalties.
Exetel runs on the Optus 4G Plus network for great coverage and fast data, but there are also a couple of niche plans on the much slower Optus 3G network for those that want huge data allowances but not speed – 30GB and 90GB respectively, but at fairly hefty prices. They can’t match the sheer value of the 4G plans, but they’re available because some people will find them useful.
Costs and Contracts
As we mentioned above, there are no contracts of any kind for any of the Exetel mobile deals – you simply call and order your SIM card, it’s delivered to you free, and you’re good to go. With the 4G plans ranging from $8.99 to $29.99, the only thing you need to keep an eye on cost-wise is the data limit. Any extra data usage above your monthly limit is billed at $10 per GB, so if you’re fairly new to dealing with data caps it makes good sense to keep track of your usage until you get a good idea of how much data you need each month. Exetel’s mobile apps for iOS and Android are perfect for this – you can check your up-to-the-minute usage any time just by loading up the app.
Exetel Mobile Plans
- Unlimited Calls & Text
- 10GB Data
- Sim Only Plan
Optus 4G Plus Network
As you may already know, while Australia has many mobile providers, they all run on one of three large scale mobile networks, and the choice of network can make a big difference to the performance of a mobile service depending on where you live, work and travel.
Exetel uses the Optus 4G Plus network, which covers the vast majority of Australia but is particularly good in major cities and larger population centres, where it’s often been the first network to add coverage to difficult-to-reach places such as underground rail lines and road tunnels. Optus’s 4G network supports all the latest smartphone enhancements for raw speed, too – so you’re in good hands.
The higher-priced, big-data plans use the Optus 3G network, which is slower simply because it’s restricted to 3G speeds and the increasingly limited coverage of that network. Those plans aren’t going to offer raw speed but can be handy for some data-heavy users. Ultimately, the best way to test out Exetel on the Optus 4G Plus network is to get a SIM and see for yourself. With no contracts and no hidden charges, it’s inexpensive to road-test the service to see if it fits your needs.
Exetel Mobile Customer Service and Support
If what you need to do can’t be handled by Exetel’s iOS or Android apps, you can reach the Exetel phone contact team by calling 13 39 38 and following the voice prompts. If you’re ordering a new Exetel mobile SIM, the hours are between 8am and 8pm weekdays, and 10am to 7pm on weekends. Boasting a highly-rated customer call centre, technical support is available from 8.30am to 11pm every day, while enquiries about order status, paying a bill or billing issues can be handled on weekdays between 8.30am and 5.30pm.
Exetel Mobile will be happy to help you with:
- Looking to join Exetel
- Getting started
- Managing your account
- Latest Offers or Plans
- All other Exetel Services
It’s not very often that we can look at an entire range of mobile plans from a provider and say we’re impressed across the board, but with Exetel’s 4G mobile plans we’re very impressed indeed. Running on a trusted and reliable network, with pricing that’s friendly to just about everyone and with no need to worry about counting calls even on the cheapest plan, Exetel Mobile is very much a winner.