Click Broadband – Who said world-class internet had to be complicated?


Summary

Our Verdict

Click Broadband


Excellent value plans and no hidden charges make Click Broadband a great option for low-cost NBN broadband

 
Overall 76%
Plans
Extras
Value

Click Broadband’s motto is simple: they promise the cheapest unlimited-data plans in Australia. While it’s a bold claim, it’s one they don’t make lightly. Click Broadband does have some of the cheapest plans available on the Australian market — and while their add ons are minimal, they’re definitely part of the new brigade, who specialises in minimum-fuss internet without the glitter and make-up that the others like to apply generously.

So, you start an ISP and you want to attract attention? Advertising that you have ‘Australia’s cheapest unlimited internet plans’ should do it. When reviewing the Click Broadband plans, what stands out is that they certainly do rank among the cheapest, proving that Click’s claims are not cliche. They also don’t come with a catch or any hidden costs or surprises. They genuinely offer cheap internet, which is definitely no frills but still suitable for the average Aussie broadband user. Their plans come with no contract and 18-month contract options. All of their plans come without usage limits, which is a welcome relief for those of us who have to watch every last one of our megabytes – or who receive bills containing astronomical costs a month later for exceeding our limits.

What makes Click Broadband unique?

What makes Click Broadband unique? In a word: price. Click Broadband’s deals are some of the cheapest in Australia, if not the absolute cheapest that any provider has on offer. But unlike some other providers who can offer cheap plans primarily because they require users to choose one of a limited number of options, Click Broadband still has enough flexibility so that you can find the plan that suits you.  Their plans come as no contract options, with the ADSL offering requiring an 18-month plan. They have a seven-day support service, affordable prices, unlimited data and even though you may not have heard of them, they’ve been around for donkey’s years – so they’re experienced in what is a difficult market to navigate.

Another thing that makes Click Broadband unique is their mobile calling plans. While most Aussie internet users have gotten used to either using Skype or Facebook to call abroad – or paying astronomical amounts for regular phone calls – Click Broadband offers a call package which includes unlimited calls to Canada, France, Germany, Ireland, Netherlands, Spain, UK, USA, China, India, New Zealand, Italy, Vietnam, Philippines and South Africa. This is perfect for people with friends in far-away places, or people who want to meet friends who live far away.

Click Broadband: Click here for cost-effective broadband

As we wrote above, Click is cheap, but they don’t make everyone sign up to a one-size-fits-all plan. They’ve got plenty of options, and they’ve stuck with ADSL despite moving into NBN, so Aussies all over the country can sign up. Then there’s the perks – like no contracts and unlimited data – which is not limited to one or the other plan but instead applies to all of the NBN plans. Unfortunately, few of these perks apply to the ADSL plan. They promise the ‘best internet deals in town’, and after having run the rule across them, it’s hard to argue.

Click on NBN

Click Broadband offer four different NBN plans, all of which are unlimited and all of which don’t require a contract. There’s no set up fee and while you’ll need to bring your own modem, they’ll hook you up with one of their pre-configured ones for a reasonable fee. The plans differ largely on the basis of download speed, with the cost rising depending on how fast you want your connection to be. The Basic NBN12 plan is suitable for emails and regular internet browsing, and could probably be used by two to three users at the one time. The next step up is the Standard NBN25 plan, which should cover all of your average streaming usage and would be suitable for an internet connected family.

The next step up is the Ultimate NBN50 plan, which is their most popular NBN plan. That will be suitable for a family with large internet usage or for gamers or serial streamers. The fourth and final plan, named the Ultimate Plus NBN100, is so fast that it’s suitable for large households with kids who all watch different things at the same time, or for NASA. Yep, it’s quick. Each of the four plans can be bundled in with a voice package including local, national and some international calls on an unlimited basis. There are three different packages: national, national and mobile, and national, mobile and international.

Click on ADSL

Click Broadband just has the one ADSL plan, and unlike the NBN plans it requires you to sign an 18-month contract. You can bundle in line rental for a bit extra per month, with calls charged at a pay as you go rate. Unfortunately, the extra options are somewhat limited for the ADSL plan.

Click Broadband Plans

Bundle Unlimited ADSL with Line Rental
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$68.88/mth
Min Cost - over 18 months: $1349.78. Includes $99.95 setup fee & $9.99 delivery fee.

Ultimate Plus
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$78.88/mth
for first 6 months $88.88 thereafter
Min Cost - $78.88

Ultimate
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$64.88/mth
for first 6 months $74.88 thereafter
Min Cost - $64.88

Basic
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$48.88/mth
for first 6 months $58.88 thereafter
Min Cost - $48.88

Standard
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
$57.88/mth
for first 6 months $67.88 thereafter
Min Cost - $57.88

Services and customer satisfaction

The Click Broadband customer service centre is one of their absolute strong points and is recognised as one of the most attentive in the business. It is open seven days a week from 9am to 10pm, giving them one of the most accessible customer support teams around. Their website has a contact form if you’d like them to get back to you, while there’s always their email – info@clickbroadband.com.au – which is of course accessible around the clock. The Click Broadband call centre is primarily based offshore. As with plenty of the other providers who have based their call centres overseas, this does mean savings for the customer and it can mean the company is investing more into their services.

Click Broadband support

Click Broadband will be happy to help you with:

  • Billing Issues
  • Payment Issues
  • Getting Started
  • Managing Your Account
  • Troubleshooting
  • The Latest Offers or Plans

Awards and recognition

Click Broadband hasn’t got a bunch of awards on the mantle, but then again they probably aren’t too focused on that. Their customer service is top notch and their internet is even better. It’s hard to win awards for simply having the cheapest and most accessible broadband – even though perhaps someone should create such an award. They are recognised however for having cheap plans with good quality internet speeds and unlimited downloads – and who wouldn’t want to be recognised for that?

Click Broadband: Now you know where to Click

The main downside with Click is probably that their ADSL plan leaves a bit to be desired, although that could be purely because it is being compared to their NBN plans which are pretty great. Whether or not Click Broadband is actually the cheapest in Australia is up for debate – it will depend on exactly what you want from your provider. But there’s no doubt that they are one of the cheapest out there. Their website reflects this. It’s simple and doesn’t pretend to be something it’s not; pretty much like Click Broadband. So for households looking for a fancy bundle or other add-ons, then Click is most likely not for you. But if you just want good internet that won’t break the bank, then now you know where to Click.

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