Click Broadband Review: Click for Big Savings!


Summary

Our Verdict

Click Broadband


Excellent value plans and no hidden charges make Click Broadband a great option for low-cost NBN broadband

 
Overall 89%
Plans
Extras
Value

It’s a bold claim to advertise that you’ve got the cheapest unlimited-data plans in Australia, but that’s exactly what Click Broadband is claiming. And they may be right, too — there’s serious value to be found here.

The great thing about the NBN is the way it’s taken the role of Internet Service Provider out of the hands of the few and opened it up to a whole range of agile and innovative companies. The result is nothing but good news for customers — it’s meant cheaper prices across the entire industry, and with tweaks to the NBN to help increase capacity, unlimited-data plans are now almost the default, and very much here to stay. The days of worrying about your data limits are over.    

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Is Click Broadband’s service right for you? Photo: Compare TV.

What Makes Click Broadband Different?

Click Broadband is one of those fresh, agile companies that seems to know how to talk directly to customers without either boring or insulting them — and right from the moment you land on their web site you sense that this is going to be a far friendlier experience than your usual dry-and-dull telco. Their site is all lime greens and hot pinks, and their straightforward key features are represented by big friendly icons — you immediately get the sense that you’re dealing with humans rather than an impersonal web site.

Click offers a tightly selected range of NBN plans that are available completely without contract — but they’re betting you’ll want to stick around anyway. 

There’s no installation or setup fees to worry about, either, and there are a couple of very different options for those who still need to hang on to a home phone number (more on that shortly).

Click Broadband’s NBN Plans

Making sure you’re not overwhelmed by plan fatigue, Click keeps things easy with just three NBN plans that all offer:

  • Unlimited Data
  • No Contract
  • No Setup Fee

The difference between the plans comes down to the raw speed each is capable of –— with the cheapest sitting down at the 12/1 Mbps end of the scale (fine for general web browsing, but don’t expect to be streaming Netflix in HD on this plan) and the most costly being a lightning-fast 100/40 Mbps speed demon that’ll work best on FTTP connections. Sitting pretty in the middle at the now-popular 50/20 Mbps speed tier is the sweet spot plan, offering you more than enough speed for streaming in HD or 4K, nice fast downloads and plenty of bandwidth for multiple users in a busy household.

If you need a phone line, you can add a voice package from a choice of three — Unlimited local and national calls for $10/month, local/national/mobile for $20/month, or all of that plus unlimited international calls to 15 major countries for $30/month. The phone service is provided through VOIP, so you’ll need a modem/router that can handle voice communications.

If you don’t have one, Click gives you a choice of two at very reasonable prices that will do the job perfectly. And they’re both quality Netcomm products, too — the $109.95 NF10WV and the much higher-spec $179.95 NF18ACV. Those prices drop considerably if you opt for an 18-month contract. That’s the only pricing difference with a contract, as the monthly rates stay the same — but if you’re planning on staying connected for the long haul you can save a nice chunk of change on these very well-regarded modem/routers!

Click Broadband Plans

Bundle Unlimited ADSL with Line Rental
  • Speeds Vary
  • Unlimited Data
  • ADSL2+
$68.88/mth

Ultimate Plus
  • Up to 80Mbps Premium Evening
  • Unlimited Data
  • NBN 100™ Fixed Line
$78.88/mth

Ultimate
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
$59.88/mth

Basic
  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
$48.88/mth

Standard
  • Up to 20Mbps Standard Evening
  • Unlimited Data
  • NBN 25™ Fixed Line
$52.88/mth

Click Broadband Customer Service and Support

For any enquiries about plans, services or prices — as well as for technical support and account assistance — you can contact Click Broadband’s customer service team on 1300 254 255, any time from 9 am to 10 pm, seven days a week. Alternatively, you can request a callback by leaving your details and a quick summary of your enquiry using the form on their web site’s support page.

You can also email your enquiry to info@clickbroadband.com.au or hit them up on Facebook, Instagram or Twitter.

Click helpdesk

Click Broadband will be happy to help you with:

  • Billing Issues
  • Payment Issues
  • Getting Started
  • Managing Your Account
  • Troubleshooting
  • The Latest Offers or Plans

Does Click Broadband Offer Any Extras?

There’s a somewhat unique offering available from Click Broadband which actually makes a lot of sense in an era where lots of people are making their mobile their main phone — dumping the old landline altogether. Click’s “Landline Connect” feature lets you keep your old landline number, but all calls to it are automatically redirected to your mobile phone instead. It’s purely a service for receiving calls — any calls you make on your mobile are billed according to whatever mobile plan you’re currently on. But it’s a great idea for those making that transition away from the old landline phone — you can keep the number without paying through the nose for line rental.

The cost of Landline Connect is only $4/month for Click Broadband NBN customers — but even if you’re not a Click customer at all, you can sign up for the service if you like, for $10/month.C

Click to Connect!

A well-liked company with incredibly well-priced NBN plans, Click Broadband should be at the top of your list when you’re shopping around for an NBN provider. Their six-month-discount pricing is going to be hard to beat, and if you’re looking for a new ISP, that’s an offer you should jump on before it goes away.

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