GET UNLIMITED NBN FROM IPRIMUS STARTING AT $70/MONTH
iPrimus combines what most people need — uncapped, fast data and a solid platform for all things entertainment with Fetch TV. From only $70 per month, you get unlimited data configured on the NBN25 speed tier, or upgrade to NBN50 for only $5 more. Plus the option to add Fetch with unlimited broadband plans on a 12-month contract.
Last audited 17 Sept 2020
iPrimus simplifies their broadband service by delivering nbn plans you can customise according to your needs. Choose between 250GB and unlimited data with 3 speed tiers available: nbn25, nbn50, and nbn100.
How it works
Enter your address on the iPrimus website to get started. Once determined that your address is NBN-ready, you can make your purchase with your chosen plan. Place your order through iPrimus’ customer service team and they’ll take care of the rest – you’ll get your unlimited broadband connection in no time.
Why you should get iPrimus today
Unlimited nbn for $75/month
Unlimited nbn50 Speed
$75/MTH ON A 12-MTH CONTRACT OR MONTHLY CONTRACT
iPrimus’ unlimited nbn50 plan is a must-have at only $75/month. It has an average sampled evening speed of 41Mbps, guaranteeing fast internet at an affordable cost. Flexibility is also one of the telco’s strong suits so customers can get connected with or with no lock-in contract. With a 12-month plan, you can save as much as $99 on upfront costs, which cover both the setup and modem fees. Unlimited plans locked in for 12 months also make you eligible to add Fetch TV — $10/month for Fetch Mini and $20/month for Fetch Mighty. Delivering an advanced TV box, Fetch enables easy access to streaming apps such as Netflix, Stan, Prime Video, and more, plus one premium channel pack of your choice.
*Minimum total cost for month-to-month plan $189 over 1 month, includes $99 setup incl. modem + $15 P&H. Minimum total cost for 12-month plan $915 over 12 months incl. $15 P&H.
Unlimited nbn for $90/month
Unlimited nbn100 Speed
$90/MTH ON A 12-MTH CONTRACT OR MONTHLY CONTRACT
iPrimus’ fastest nbn speed tier is offered at an affordable cost. With nbn100, you can enjoy uninterrupted streaming as iPrimus’ nbn100 can deliver an average sampled evening speed of 82Mbps, enabling up to nine people to go online at the same time. If you stream 4K videos often, this is the speed plan for you. This is also one of the cheapest broadband plans you can find that’s configured on the 100/40Mbps speed. Start Enjoy broadband in its fastest with iPrimus, plus free landline connection included on all internet plans with pay as you go calls. It’s only $10 extra if you want to add unlimited landline and mobile calls in Australia.
*Minimum total cost for month-to-month plan $204 over 1 month, includes $99 setup incl. modem + $15 P&H. Minimum total cost for 12-month plan $1095 over 12 months incl. $15 P&H.
Simply fast, reliable internet at an affordable price
iPrimus offers some of the most competitive internet deals in the market with unlimited nbn plans that start from only $70/month (nbn25). For those who don’t need much data, an nbn plan packed with 250GB is also offered at $65/month. Even more valuable is the included home phone connection with pay as you go calls on all NBN plans.
Choose between month-to-month and 12-month terms
If you value flexibility, iPrimus’ month-to-month contract suits your preference. But if you’re all about saving, you can sign up for 12 months to save on $99 upfront costs that cover both set-up and modem fees. Signing up for 12 months also makes you eligible to add an entertainment package with Fetch TV.
Indulge in entertainment with Fetch
Getting unlimited data gives you the option to add Fetch TV. A Fetch Mini set-top box is available for $10/month and $20/month for Fetch Mighty, plus one premium channel pack of your choice. With Fetch, you can watch and record your favourite shows, buy or rent the latest movies fresh, and stream on the hottest apps like Netflix and Stan.
Build your own plan or pick the best-selling one with iPrimus
What people are asking about iPrimus
Yes, but not directly. Both iPrimus and Dodo were owned by a company called M2 Group until 2016, when that company was merged into the giant Vocus Group, which now operates both providers. Each is run as a separate company with different plans and pricing, but sharing much of the same network.
No – and in fact, iPrimus was the first internet provider in Australia to reduce their reliance on Telstra during the ADSL days, by putting their own equipment into phone exchanges to connect customers directly to iPrimus.
All you need to do is pick up your handset and dial your VoIP number (your home phone number) including the area code, then enter your PIN and press the # key. If accessing voicemail from another phone, dial your VoIP number and press the * key when it answers, then enter your PIN and press the # key.
The easiest way to get in touch with iPrimus for everything from customer enquiries to technical support is to call them on 13 17 89. Customer service is available from 9am to 6pm Monday to Friday; sales enquiries from 8am to 10pm weekdays and 9am to 9pm on weekends, and technical support is available from 8am to 11pm, seven days a week.
If you’ve decided to switch to another provider and need to cancel your account, call 1300 85 85 85 and a iPrimus customer service person will get the cancellation sorted out for you. Keep in mind that if you’re still under contract, an early termination fee may apply.
There’s actually several different models of modem used by iPrimus, with a couple of NetComm models most common today, but Huawei models having been used in the past. If you’re not familiar with changing the settings on a modem, it’s recommended you give tech support a call on 13 17 89, and they’ll be able to walk you through the right steps based on the type of iPrimus modem you have.
With the NBN providing the connectivity for all ISPs, it’s rare for there to be any sort of outage that affects just one particular ISP – but it can and does happen. If your iPrimus connection isn’t working, the first thing to try is to turn off your modem, turn it back on again and wait 60 seconds or so. If you’re still not able to connect, get in touch with tech support on 13 17 89 and they’ll be able to check to see if there’s a fault.
One of the first communications companies to arrive in Australia and set up as an alternative to the incumbent Telstra for broadband services, iPrimus has been providing broadband internet in Australia since 1999. They’re now a part of the Vocus Group, a key provider of fast network connections in Australia and around the world, and make extensive use of their network via the NBN.
If you’re only planning on using your iPrimus broadband for light tasks like browsing the web, doing online banking, catching up with friends’ videos and photos and so on, then you should find iPrimus’ 250GB plan more than enough. However if you’re someone that watches a lot of Netflix, Stan, BINGE or other streaming services, we’d highly recommend you go for one of the unlimited plans – the peace of mind is worth the small extra cost.
The “NBN numbers” you see in connection to plans reflect the download speed that you can expect in perfect conditions. NBN25 is about the speed of the best ADSL connection, but if you’re streaming video or in a household with multiple people, NBN50 will help make sure everyone is able to use the internet without buffering. NBN100 is available only on some connections and is for those who want the fastest downloads possible (such as for video game updates).
If you sign up to a 12-month contract plan, iPrimus will supply you the right modem for your NBN connection type. You can use your own if you have one (as long as it’s not locked to another internet provider) but for the best results, there’s every reason to use the one supplied by iPrimus.
Yes, you can sign up without a contract – but you’ll have to pay $99 up front for the connection and your modem – still a very reasonable price compared to buying a modem yourself.
No – you’ll need to return it if and when you cancel either your Fetch TV service or your iPrimus connection. You can optionally buy a Fetch TV box outright from major electronics retailers, and then use it with your iPrimus unlimited-data service.