Southern Phone offers waived internet and phone fees for fire-affected customers, firefighters and SES volunteers


firefighters

All Southern Phone customers affected by the bushfires, including firefighters and SES volunteers, will receive free services this January. The community-focused company announced that over 7,000 customers will have their internet, broadband, mobile, and home phone usage fees and other charges waived. 

Southern Phone is headquartered on the New South Wales South Coast, with the majority of its employees and customers residing in areas that have been ravaged by these fires. Inspired by the noble and unrelenting efforts of firefighters and SES volunteers, the company will provide assistance to customers affected by this tragedy and to the volunteers risking their lives to prevent further damage. 

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Waived fees and charges on all services

As a way of extending support, Southern Phone will automatically waive service fees and charges in January, as well as provide other services to help ease the burden on customers afflicted by the fires. The waived usage and fee charges will apply to 6,500 customers in New South Wales and 600 subscribers in Victoria. 

Customers who have lost their homes or experienced severe property damage will also have their January bill waived, which includes any outstanding fees. To provide further assistance, Southern Phone will have free call diversion services to mobile or fixed lines in case home services stopped working. The company will also offer payment extensions for customers whose financial conditions have been compromised by the fires. 

Now more than ever, phone and internet usage serves a more crucial purpose as families reach out to their loved ones and people ask for help via essential channels and services. With this, Southern Phone hopes to deliver some comfort for those affected by the disaster, including firefighters and SES volunteers who work tirelessly to save lives, by extending help any way they can. 

Southern Phone is one of Australia’s leading telco providers, offering fixed line, mobile and broadband services to around 100,000 customers across the country. Southern Phone CEO David Joss said in a statement that the company won’t stop in its efforts to support customers. 

“Clearly, the rebuilding effort will take significant time and we will continue to provide support services to our customers as this process continues,” Mr. Joss said. 

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