iiNet Broadband Offers Award Winning Customer Care and Services


iiNet establishes itself as the go-to Internet provider for consumers who look at data speed and budget as their primary considerations. Starting in the 1990s, iiNet has since garnered a substantial customer base in Australia largely because the services provided are of top-notch quality.

Now that times have changed, so is the way the Internet is delivered to every home. And iiNet has been able to keep up with the innovations in the telco industry and even exceed standard expectations.

Customer Service that Satisfy

Customer satisfaction is clear with iiNet simply because it provides fast NBN connections. And that’s according to independent reviews. In two major national surveys comparing Australian NBN providers, iiNet got the coveted top spot.

Other important factors aside from speed are connection reliability, value for money, technical support, bill clarity, ease of setup, and customer support – and the broad iiNet range of services stacked up quite well against the competition.

Broadband Plans

Starter + Fetch Mini
  • Up to 20Mbps Standard Evening
  • 100GB Data
  • NBN 25™ Fixed Line

Unlimited - Casual Plan
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line

nbn™ Broadband Basic (Small)
  • Up to 9Mbps Basic Evening
  • 100GB Data
  • NBN 12™ Fixed Line

24/7 Residential Technical Support

Wouldn’t it be great if you could ask for technical assistance at any time of day? After all, losing your connection or experiencing technical problems seems like an issue that can’t wait for the next round of business hours, especially if you’re up against the clock. iiNet acknowledges the importance of providing customer support at all times, hence, the 24/7 technical support for residential accounts. Whenever you need help, trust iiNet to be there.

By Phone

For residential technical support, you can reach iiNet’s customer service any time of the day, 24/7. Just dial 13 22 58. For billing, dial 13 22 58 from Mon to Fri: 8AM-11PM EST and Sat to Sun: 9AM-6PM EST.

For business accounts, dial 13 86 89 from Mon to Fri: 8AM-9PM EST and Sat to Sun: 9 AM-5:30 PM EST for technical support and billing concerns. For sales, the number is also 13 86 89 from Mon to Fri: 8am-8pm EST. For international callers, dial +61 8 9214 2222 for 24-hour customer support.

Social Media and Online

You can also reach iiNet via social media like Twitter, LinkedIn, and Facebook, where you’ll also be updated on the latest offers and promotions. For simple queries, these platforms can also offer you a speedy response from the iiNet team.


For residential, you can email iiNet at for support and billing. For business, get in touch with them directly at for technical support and billing. You can also send them a fax on 1300 785 632.

Further Assistance

iiNet even provides support and assistance for customers who have a speech or hearing impairment via the National Relay Service. For TTY users, call 133 677 then ask for 13 19 17. For Speak and Listen Users, call 1300 555 727 then ask for 13 19 17. For Internet relay Users, connect to the NRS then ask for 13 19 17.

iiNet’s Customer Service is the Best You Can Get

The telco’s customer support will take care of your queries and concerns regardless of how you get in touch with them. Your questions will be answered comprehensively and your issues with the company’s services will be addressed at the soonest time possible. The record shows that iiNet values customer care and strives to continuously improve in this area.



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