Exetel Takes Pride in an Excellent Customer Service

Exetel customer service

With a competitive range of products and services to choose from, Exetel also makes it a point to deliver commendable customer care service to Aussie users, one that sufficiently functions to ensure reliability in the services they offer.

Highly Dependable Customer Service

As Australia’s largest independent telco provider, Exetel stands out with their customer-first approach. This begins with their internet and mobile services, which are some of the most flexible and cheapest in the country. To continue the efficiency of the Exetel NBN broadband and Mobile offerings, it’s crucial to be backed by a highly dependable customer service. Hence, whether you’re speaking to one of Exetel’s team in Sydney or Sri Lanka, you can expect to get a fast and personal customer care quality. Aiming to serve Aussie customers in the most convenient way possible, Exetel also publishes their call centre waiting times on their website.

By Phone

You can reach the Exetel customer call centre by phone at 13 39 38 for new orders between 8:00 am and 8:00 pm, Monday to Friday, or between 10:00 am and 7:00 pm on the weekends. For technical support, you can ask for help 7 days a week from 8:30 am to 11:00 pm. For billing concerns and order status, you can phone Exetel’s call centre from Monday to Friday between 8:30 am to 5:30 pm.

Social Media and Online

Customers can get the latest updates from Exetel’s social media pages, including Facebook, Instagram, Twitter, and even YouTube. You can use these platforms as an alternative for getting your queries answered. If your questions are a bit more complex, you can head to Exetel’s website to fill up the customer form. You can then expect a call from Exetel’s customer service team to address your concerns comprehensively.


Exetel doesn’t have a displayed email address on their website. Instead, you can head to the ‘Contact Us’ section and look for the ‘Email Us’ button. Click and fill up the form with your name, email address, and your question and submit. Exetel will then get back to you at the soonest time possible.

Exetel’s Strives to Deliver Fast, Personal Customer Service

Exetel understands the hassles that customers experience when trying to contact their provider’s call centre. It’s already inconvenient as it is to be faced with issues concerning your service, so it should be easy to ask for help and support, not the other way around. That’s why Exetel aims to deliver a responsive customer service team that won’t keep you waiting. If you need something done fast, it’s only right to get a quick response, which Exetel does when you contact them via phone or other platforms available.


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